Dear Guest,Warm greeting from FOX HARRIS Bandung,Thank you for sharing your feedback with us. We sincerely appreciate your comments and would like to address your concerns.We're delighted to hear that you enjoyed our breakfast spread and found our head chef to be impressive. Our Front Office staff took the initiative to provide you with some extra services, including a complimentary room upgrade from a Deluxe to a Business room and free breakfast for your two children. And we also give the option of a discount for an extra bed demonstrates our commitment to ensuring our guests' comfort.However, we understand that there was still some dissatisfaction with how your specific issue was handled. We take your feedback seriously and will further review the situation to prevent similar instances from occurring in the future.We will continue to provide training to our front office team to ensure they are better equipped to handle customer requests and resolve issues effectively, maintaining the high standards of service we aim to provide.Your feedback is invaluable in helping us improve our services, and we hope you'll give us another chance to provide you with a more pleasant experience on your next visit.If there's anything specific you'd like to share or if you have any further concerns, please feel free to contact us directly. Your satisfaction is our top priority.Warm regards,Lily SIWUGeneral Manager

Dear Valued Guest,Thank you for stay at Fox Harris City Center Bandung. We do apologize and we really appreciate your review and hopefully in the advice can make our service getting better. We absolutely waiting your next visit and give our best services.May the fox be with you..Sincerely,Yudhi BakariaGeneral Manager

Dear valued guest, Thank you for stay at Oak Tree Premiere Hotel. We really appreciate your review and hopefully in the advice can make our service getting better. We glad to know that our hotel can make enjoy your stay. We absolutely waiting your next visit to Oak Tree Premiere Hotel. Heri Novianto Front Office Manager

Dear Bu Esther Lianita, Terima kasih telah menginap di Oak Tree Premiere Hotel. Kami mohon maaf karena membuat pengalaman menginap anda kurang menyenangkan dikarenakan kondisi hotel yang masih belum sempurna. Ulasan anda sangat berarti untuk kami agar lebih baik memberikan pelayanan kepada semua tamu kami. Kami sangat menantikan anda kembali menginap di Oak Tree Premiere Hotel. Terima kasih Heri Novianto Front Office Manager