Dear Sung Youn,We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Atrium.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duangkamol Kongsuwan(Ms.)Front Office Manager

Dear Kyeongnam,Thank you for your stay and taking the time to review your experience with us. We glad to learn that your stay was enjoyable. We look forward to welcoming you back again in the future.Sincerely Yours,Kannika KaewmaOperational Excellence Manager

Dear HJ, Thank you very much for choosing to stay with us and for your review. We are very happy to know that you have thoroughly enjoyed your stay at our hotel and that we were impressed with skyline view from your room including friendliness of the team. When your travels bring you back to Bangkok, we hope to have you again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear JaeHyun, Thank you very much for choosing to stay with us during your trip in Thailand and for your review. It is nice to know that you had a pleasant stay and we look forward to the opportunity to welcome you again in the near future! Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you for staying at Avani Atrium Bangkok and for taking the time to share your recent stay with us. Great to know that your stay with us was a pleasant one including "The staff was friendly and helpful." We hope you have returned home feel relaxed and refreshed, when your travels bring you back to Bangkok, we hope to have you again at Avani Atrium Bangkok. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. Great to hear that you were impressed with service provide by our staff, I will definitely share your comments with the entire team. We are very sorry to learn about your room condition and in room amenity. Please trust that your feedback has reached to those concern to rectify the problem. Again, thank you for taking the time to share your experience and please reach to us when you plan your next trip to Bangkok. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you so much for choosing to stay with us and for taking the time to review. We hope you have enjoyed your overall experience and that had a good time exploring Bangkok. Please rest assured that we take your comments on board and it has been discussed with those concerns to rectify the problem. We appreciate and value your feedback and thank you again for bringing this to our attention. We do sincerely hope we may have the pleasure of serving you once again at our property in the future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear SUNGJIN, Thank you for staying at Avani Atrium Bangkok and for taking the time to share your recent stay with us. We hope you have enjoyed your overall experience during your days with us and we look forward to welcoming you back at Avani Atrium Bangkok. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear doomin, Thank you for choosing to stay with us and for your nice review. We are happy to know that you had a pleasant stay and that you were impressed with nice and clean room. We will share your comments with the team. We look forward to the opportunity to serving you once again. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you very much for staying with us during your trip in Bangkok and for your review. It was an absolutely pleasure having you here. We are delighted to know that you were impressed with service you received from our staff and Bangkok city view from the 18th floor. We will share your kind words to the entire team. We appreciate you choosing to stay with us and we look forward to the opportunity to serving you once again. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you very much for choosing to stay with us during your trip in Thailand and for your review. Great to hear that your 3 days with us was pleasant and that you liked our facilities such as AvaniFit and Concierge service. We will share your feedback with the team. We are grateful for your support and do sincerely hope to welcome you back in the not too distant future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Jeonggyu, Thank you very much for your review to Avani Atrium Bangkok. It was an absolutely pleasure having you here. We are delighted to know that your stay with us was a good one. We appreciate you choosing to stay with us and we look forward to the opportunity to serving you once again. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you so much for choosing to stay with us and for your review. We are very sorry to learn about your breakfast experience, please trust that your feedback has reached to the team to improve our service and prevent recurrence in the future. We appreciate you sharing your concerns, we look forward to the opportunity to serving you once again. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you so much for your review to Avani Atrium Bangkok. We hope you have enjoyed your overall experience and that you had a good time discovering Bangkok. We look forward to welcoming back in the not too distant future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear JIHUN, Thank you so much for your review to Avani Atrium Bangkok. We hope you have returned home feeling both relaxed and refreshed after your recent stay with us. Thank you again for sharing your experience, and we look forward to the opportunity to welcome you back again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Hyun Ki, Thank you very much for choosing to stay with us and for your review. We hope you have enjoyed hotel facilities and service we provided. When your travels bring you back to Bangkok, we hope to have you again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you for staying with us and for your review. It is nice to know you have enjoyed our hotel facilities and service you received from staff. We will share your comment with the team. We are very sorry to learn about the experience at breakfast area, our team are aware about this and neccessary action taken to improve our service standard. When your travels bring you back to Bangkok, we hope to have you again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear JIEUN, Thank you very much for choosing to stay with us and for your review. We are delighted to hear you were satisfied with your stay including hotel facilities and service. We will share your comment with the team. Phetchaburi MRT is our nearest station where connect to Sukhumvit MRT interchange to Asok bts, we hope you were able to use our shuttle service to MRT and special route to MBK,Siam and Pratunam market. Thank you again for sharing your experience, and we look forward to the opportunity to welcome you back again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Hyunwoong, Thank you for your review. We are very sorry to learn about noise disturbance from the club opposite the hotel, we hope our team were able to assist you with room move. It takes 10 minutes walk from hoteo to MRT also we provided shuttle service to shopping area such Siam, MBK and Pratunam market during the day for guest's convenience. Thank you again for sharing your concerns, and we look forward to the opportunity to welcome you back again at our hotel. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear SOO, Thank you very much for staying with us and for taking the time to write a review. We apologize that your stay experience was not up to your expectations and any inconvenience regarding the your phone. We are very pleased to assist guest with CCTV for any incident and our team will record the vdo, taking picture and report to the guest. Again, we are sorry to about your phone and the situation at the Police station. If there is anything would you like us to assist with please contact our hotel. We appreciate and value your feedback and we hope you will give us opportunity to better serve you in the future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Guest, Thank you very much for your feedback. We are very sorry to read that our hotel location was not match to your preference, we apologize for any inconvenience caused. At AVANI Atrium Bangkok, we offer free shuttle to Phetchaburi MRT every hour since 06.00am.-09.00pm and 3 times a day to Siam shopping area. Thank you again for choosing to stay with us and we hope we hope a chance to welcome you back in the future. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear Anonymous, Thank you very much for taking the time to provide your valuable feedback. We are sincerely sorry for any inconvenience caused during your stay and the disappointment at the lobby area. Please be assured that brought your feedback to Management team to look into detail in order to improve our service. Thank you again for sharing your concerns and we hope we will have a chance to welcome to back again at AVANI Atrium Bangkok. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear song , Thank you for choosing to stay with us. We are glad to hear you enjoyed your experience with us. It's very disappoint to hear about the air conditioning, rest assured that I pass your comment to Chief Engineer to fix this problem and ensure it will not happen again in the future. Thank you again for writing us and we hope to see you soon at AVANI Atrium Bangkok. Yours sincerely, Ditsaya Ponlawat Operational Excellence Manager

Dear SANG HYUN, Thank you very much for staying with us and for your positive review. We are happy to hear that you have had an overall good experience on your recent visit. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Jongmo, Thank you very much for staying with us and for your positive review. We are happy to hear that you have had an overall good experience on your recent visit. We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear John, We are glad to hear positive feedback from our return guest and thank you for choosing to stay with us again. We are delighted to hear that you had an overall good experience and enjoyed. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again in the future. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Expedia user, Thank you very much for taking the time to share your feedback about your experience. We deeply regret to hear that we were unable to fully meet all your expectations. Your feedback regarding missed amenities in the room is well received and we definitely will look into this. We do provide slippers and bathrobe in every guest room accept 5-12 floor will be upon guest request. Please accept our most sincere apologies for the inconvenience cased and rest assure that your feedback is very important to us and we have shared with the team. We do hope to have the opportunity to welcome you back to our hotel in the near future to show you our full capabilities. Yours sincerely, Lilia Koleva Resident Manager AVANI Atrium Bangkok

Dear JAYOUNG, TThank you very much for taking a moment to share your comments about our hotel. We were delighted to read that you enjoyed your time here with us. We are always grateful to receive constructive feedback from our discerning guests to ensure we constantly improve our standards We hope to have the pleasure of welcoming you back in the near future With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Hyunwoo, Thank you for taking the time to tell us about your recent stay with AVANI Atrium Bangkok and completing our survey. We are pleased to learn that you had an overall good experience and enjoyed. Thank you for sharing your stay experience. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again soon. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Expedia user, Thank you very much for taking a moment to share your comments about our hotel. We were delighted to read that you enjoyed your time here with us and had an overall good experience. We are always grateful to receive constructive feedback from our discerning guests to ensure we constantly improve our standards We hope to have the pleasure of welcoming you back in the near future With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Expedia user, Thank you very much for taking a moment to share your comments about our hotel. We were delighted to read that you enjoyed your time here with us. We are always grateful to receive constructive feedback from our discerning guests to ensure we constantly improve our standards We hope to have the pleasure of welcoming you back in the near future With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Booking.com user, Thank you very much for choosing AVANI Atrium Bangkok and taking time to comment on your stay. We are delighted to hear that you had an overall good experience and enjoyed. We appreciate your feedback which is well received and we welcome constructively. Thank you once again for your feedback and we look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With Regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear JEONG-CHEOL, Greetings from AVANI Atrium Bangkok! We would like to personally thank you for taking the time to write this review. We are delighted that you have had a pleasant stay and enjoyed. We are always grateful to receive constructive feedback from our discerning guests to ensure we constantly improve our standards. We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Expedia user, Thank you for taking the time to describe about your recent stay with AVANI Atrium Bangkok. We are pleased to learn that you have had an overall good experience during your stay with us. Thank you once again for your feedback and we can’t wait to have you back in the hotel on your next visit to Bangkok! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Expedia User, It is a great pleasure to receive your feedback and find that we met and exceeded your expectations following your recent stay with us here at AVANI Atrium Bangkok. We appreciate your feedback and we welcome constructively. Thank you once again for your feedback and trust you will continue to make AVANI Atrium Bangkok your hotel of choice. With Regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Da Yeon, Thank you for taking the time to provide your valued feedback following your recent stay at AVANI Atrium Bangkok and bring this to our attention. We deeply regret to hear that you have had an unpleasant experience while staying with us and we understand your disappointment regarding hot water and your stay experience. We would like to extend our most sincere apologies for any inconvenience and we are taking the necessary actions with the team to address the issue. We do hope to have the opportunity to welcome you back to our hotel in the near future to show you our full capabilities. Yours sincerely, Karl Kutzelnig Resident Manager AVANI Atrium Bangkok

Dear Expedia User, Thank you very much for your review and recommending AVANI Atrium Bangkok! We are delighted to learn that we contributed to an overall memorable experience for you. Please accept our most sincere apologies for the areas where we did not meet your expectations such as the Breakfast, All your feedback are will noted and we will carefully look into for the further improvement. Thank you once again for your feedback and that your recovery is swift. Safe travels! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Expedia User, Thank you very much for your review and recommending AVANI Atrium Bangkok! We are delighted to learn that we contributed to an overall memorable experience for you. Thank you once again for your feedback and that your recovery is swift. Safe travels! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear HyunJin, Thank you very much for taking the time to share your feedback about your experience. We are delighted that you have had a pleasant stay and enjoyed hotel facilities and happy to hear that you were impressed with our service standards on your recent visit. Your concern about in room amenities is well received. We normally provide shower gel and slipper in every guest room. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit. With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Expedia User, Thank you very much for taking the time to share your feedback. We are thrilled to hear that you have had a pleasant stay and enjoyed the hotel facilities. Thank you for choosing AVANI Atrium Bangkok and we look forward to see you again soon when you next visit Bangkok! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Taehoon, Thank you for your review on Booking.com. We are very delighted that you had a wonderful experience and truly appreciate your positive comments regarding the hotel cleanliness. We look forward to welcome you back in the near future! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Limes1, Thank you for taking the time to tell us regarding your stay at our hotel. Kindly accept our sincere apologies for the inconvenience and incidences caused during your stay with us. We would furthermore like to apologize for the experience you had upon check-in and check-out . We appreciate your feedback as it gives us the opportunity to follow up on your experience and to ensure our services are up to standards. As well, we shared your feedback with the respective departments to follow-up and to avoid such incidents to re-occur. We sincerely hope to have an opportunity to welcome you back and serve you once again in the future in our more typical standard of excellence. With very best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Valued Guest, Thank you for taking the time to tell us about your recent stay with AVANI Atrium Bangkok. We are pleased to learn that you had an overall good experience during your stay at AVANI Atrium Bangkok. We look forward to welcome you back in the near future! With best regards, Clinton Lovell General Manager AVANI Atrium Bangkok

Dear Florence, Thank you for taking time to share your experience on this site. It is a great pleasure to know that your stay was a perfect one. We look forward to welcoming you back in not too long future. Happy Songkran !Best regards,

Dear Kerisha,We appreciate your feedback and are delighted to know you enjoyed your stay at the Grand Mercure Bangkok Atrium. Your satisfaction is our top priority, and we look forward to welcoming you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.Best Regards,

尊敬的 Pui Ying：感谢惠赐有关下榻 The Grand Mercure Bangkok Atrium. 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Patcharaporn Crutmuang