We sincerely apologize for any inconvenience caused. Please provide more details of the defect that caused dissatisfaction. We will fix this issue and improve it.

Thank you very for support our hotel. We will keep improve to serve you more. We do hope that we will get the opportunity to serving again.

Dear Valuable Guest We are extremely alarmed by your statement regarding being bitten during your stay with us, we take these situations very seriously indeed. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. with kindest regards,

Dear Valuable Guest Thank you very for support our hotel. We will keep improve to server you more. We do hope that we will get the opportunity to serving again.

Dear Valuable Guest Thank you very for support our hotel. We will keep improve to server you more. We do hope that we will get the opportunity to serving again. Hotel Manager

Dear Valuable Guest Thank you very for giving us the opportunity to improve our hotel. First of all , We do apologize for inconvenience you received. We will inspect as per your recommend. To make more effective of improvement , please so kind inform us what is the date of check in and which room type are you staying. So we Could investigate more. We do hope that we will get the opportunity to serving again. Thank you very much.

Dear Valuable Guest Thank you very for support our hotel. We will keep improve to server you more. We do hope that we will get the opportunity to serving again. Hotel Manager

Dear Valuable Guest Thank you very for support our hotel. We will keep improve to server you more. We do hope that we will get the opportunity to serving again.