It is unfortunate that the guest’s choice of accommodation was not thoroughly researched before she booked. I realised immediately on check she was not happy and on the following morning, offered her a 50% refund. When I attempted to process the refund, access to her credit card information was blocked because the reservation was cancelled. I requested her card details via WhatsApp which I never received. I received a call from Expedia on December 24 on the matter. I told the customer service rep of my intention to issue the refund but would need the card details. I am happy to have this matter resolved and will reach out to her for the card information again.

Thanks so much for taking the time to share your appreciated feedback. Our peaceful and tranquil forest setting and location on the Atlantic side of the island comes with high maintenance, which is sometimes reflected inside and outside of the cottages. Regarding the restaurant, I am sorry and truly regret it was closed during your stay. We were aiming to have the new operator on board by December1 but that did not materialize. On realizing that the opening deadline would be missed, I decided to upgrade you to a two-bedroom cottage based on your length of stay so you would be more comfortable. I am happy to know that our housekeeper provided you with good service. Once again, thanks for choosing Naniki as we continue strive for excellence in this non traditional eco niche experience. Happy holidays to you and your family. .

Thanks so much for choosing Naniki for your holiday. It was a pleasure hosting you and look forward to welcoming you soon again

I enjoyed hosting Esther and happy she was able to get much needed rest in our peaceful setting.

Thanks for your kind review, Kelsey. It was a privilege hosting you guys and happy to know that you enjoyed your stay with us. Please stay in touch and keep safe.Have a great year!!Bye for now.......Tom

Thanks so much for your kind review. It was an absolute pleasure having you and look forward to hosting you soon again. To be continued.....

It was an absolute pleasure hosting Stuart.

Thanks so much for your kind review Colin. It was lovely hosting you and look forward to welcoming you soon again. Do enjoy Grenada and be safe. Kind regards Tom

Thanks so much for your kind review Nieve. It was an absolute pleasure hosting you, Austin and the little ones and I look forward to seeing you again soon. All the very best for 2022 and let's stay in touch.

Thanks and your comment is note. Cheers

Thanks so much for your kind review. It was a pleasure sharing our space with you. We are happy you enjoyed your stay with us and look forward to hosting you again soon. Best wishes and stay safe.

Thanks for your review. It was a pleasure hosting you. Cheers for now and I hope to welcome you soon again.

Thank you for your kind review. We are always happy to serve while providing a quality experience. Looking forward to hosting you soon again. Stay safe and best wishes.

Thank you so much for your kind review Elizabeth. It was a pleasure hosting you and I'm happy that you enjoyed the Naniki experience. I look forward to hosting you in the near future and wish you well in these very trying times. Keep safe.

Thank you for your kind review. It was a pleasure having to opportunity to serve you on your recent visit. We strive always to improve on our guests experiences at Naniki. Looking forward to welcoming you soon again.

Thanks so much for your kind review. It was an absolute pleasure hosting you and I certainly look forward to seeing you soon at Naniki. to be continued........