이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

We are so sorry to hear that we did not achieve your complete satisfaction this time. We truly understand your discomfort as part of not being able to arrange that lost nite for your missed plane. Please believe that if we would have been informed about all you are explaining now, we would have checked and solved it.What can we do now? just answer the best we can. We hope to have another opportunity one day soon.

Thank you for staying with us and for sharing your experience with other travelers. We are glad you had a nice stay. On the other side, we are sorry about our lack of info about the best way to express ourselves. We will take note and we appreciate your comments about it. Please, believe, we will never say or do anything consciously to make any guest disappointed. We hope to welcome you back one day soon.

We appreciate your comments about your recent stay! It is great to know that our rooftop was a nice touch during your visit! See you soon!

Muchas gracias por habernos elegido para su estancia en Barcelona. Esperamos darle la bienvenida de nuevo!

感謝您入住我們的飯店。感謝您的意見反應！

Gracias por alojarse en nuestro hotel y por compartir su valoración. Esperamos darle la bienvenida de nuevo!

Thank you for sharing this lovely review. We appreciate your confidence in our services, especially for taking the time to share your feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel successful and memorable. We hope to see you soon!

We are glad to know that our location was perfect for exploring the city! See you soon!

Muchas gracias por su valoración de nuestros servicios. Esperamos darle la bienvenida de nuevo!

Thank you for your positive comments about our hotel. On the other side, we apologize if there was something that we did wrong. Please, believe that we will never say or do anything consciously to make any guest disappointed.

Our apologies for the noise from our housekeeping staff. We would like to let you know that we will never say or do anything consciously to make any guest feel uncomfortable.We have forwarded this to the relevant department heads for their due consideration and action.We truly hope to have another opportunity one day soon!

ご利用ありがとうございます。今後のサービス向上のため、ご意見をお聞かせください !

ご利用ありがとうございます。今後のサービス向上のため、ご意見をお聞かせください !

Thank you for your feedback.

Thank you for sharing this lovely review. We are glad to know you had a good experience with us and that our location was ideal for your requirements. It would be a pleasure to welcome you again.

We appreciate your score about our services and hope to welcome you back soon!

Vielen Dank für Ihr Vertrauen in unser Haus. Ihr Feedback ist uns sehr wichtig.

Thanks for having taken the time to share your score!

Grazie per aver soggiornato presso la nostra struttura. La soddisfazione dei clienti è la nostra priorità. La tua opinione è molto importante per noi!

We are truly sorry to hear that we did not answer via mail, we will check what could have happened. On the other side, we appreciate your kind comments and we hope to welcome you back one day soon!

Muchas gracias por elegirnos para visitar Barcelona. Nos alegra mucho saber que ha disfrutado de su estancia y esperamos darle la bienvenida de nuevo.

We are happy to know that our location was perfect for exploring the city, and also for your kind comments regarding our housekeeping service. Words such as yours, encourage us to continue doing our best to achieve our guest satisfaction. Yes! the information is stated on your booking confirmation, tourist tax will be paid at check out. see you soon!

Thanks for sharing your score about our services!

Grazie per aver soggiornato presso la nostra struttura. La soddisfazione dei clienti è la nostra priorità. La tua opinione è molto importante per noi!

Thank you for sharing your opinion of your stay with us.

Muchas gracias por elegirnos para su visita a Barcelona. Esperamos verle de nuevo pronto!

Thank you for sharing this lovely review. We are glad to know you had a good experience with us. It would be a pleasure to welcome you again.

Thank you for your feedback. We are thrilled to hear that you had such a nice experience and will be glad to continue welcoming you anytime.

Dear guest.we appreciate your comment and it helps us to improve

Thank you for this positive review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.

Thank you for your feedback. We are thrilled to hear that you found our property and rooms to be spotless and comfortable, and we appreciate your kind words about our prime location, which indeed offers walking distance access to numerous attractions. We hope to welcome you back soon!

Muchas gracias por habernos elegido para su estancia en Barcelona. Esperamos verle de nuevo pronto!

We are truly sorry to check your score.. We hope to have another opportunity one day soon!

Thank you for sharing your score for your stay with us. We hope to see you soon!

We appreciate the time taken in sharing your score and we hope to welcome you back soon!

Muchas gracias por compartir su experiencia con fututos huéspedes. Sus comentarios son de utilidad para quienes desean tener información de nuestros servicios. Aprovechamos para indicarle que nos encontramos inmersos en una planificación de mejora sustancial de nuestras habitaciones.

Thank you for your score and your kind words about our staff. Miguel will be proud to welcome you back soon!

La ringraziamo per aver voluto condividere con noi la Sua recente visita a Barcellona.Siamo lieti che la posizione nel nostro hotel è stato del Suo gradimento.Uno dei nostri obbiettivi è proprio far sentire il cliente a suo agio come se fosse a casa propria e siamo molto dispiaciuti di non averlo raggiunto in questa opportunità. Condividerò il suo commento con i miei colleghi, in modo che prestino più attenzione a dettagli come questi. La ringrazio nuovamente e speriamo davvero che tu possa darci un'altra possibilità.

Thank you for your positive ‘short but sharp’ comment. See you soon for another 5-star experience!

We are glad to know you had a nice stay and we truly appreciate your kind comments. We have the option of not changing the towels every day, just leave it hanging. See you soon!

Thanks for choosing our hotel during your visit and for you nice score! See you soon!

Vielen Dank für Ihr Vertrauen in unser Haus. Wir hoffen, Ihr Aufenthalt hat Ihnen gefallen! Ihr Feedback ist uns sehr wichtig.

We are truly sorry to hear that we did not achieve your complete satisfaction this time, as we work hard every day. Please, believe that we will never say or do anything consciously to make any guest disappointed. If we had known about your discomfort, we would have done all we had in our hands to change your perception. We have checked that we gave an early check-in and that you received our in-house message to help you communicate with us anything we can improve to make you feel comfortable, there are no response records.

Thank you for taking the time to share your comments. We do our utmost to ensure that our guests always have a pleasant experience with us and it is rewarding to receive your positive feedback. All of the team really do hope we may welcome you back in the future.

We appreciate your confidence in our services. See you soon!

Thank you very much for this positive review. We are delighted that you enjoyed your stay with us.

Nos alegra sobremanera recibir su positivo comentario. Muchas gracias por compartir sus impresiones y realmente quedamos muy agradecidos al leer que se lleva un excelente recuerdo de su estancia con nosotros.