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그란 호텔 하바나 바이 에스캄파 호텔스 - 4성급 여행 후기

4.5 out of 5
그란 호텔 하바나 바이 에스캄파 호텔스 - 4성급
Gran Via de Les Corts Catalanes, 647, Barcelona

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1006개 이용 후기 중 626개" "
평점 8 - 좋아요. 1006개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 62개" "
평점 4 - 별로예요. 1006개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 6개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Hyun-Kyung

2023년 9월에 1박 숙박함
답변 제공: Helena Gracia Quality and Guest relations 님, 2023년 9월 20일
Thank you for your rating.We are happy to see that you have enjoyed your experience with us and sincerely hope to have a second chance to welcome you back so we will do our best to offer a spoteless experience in order to have a higher rating from you

10/10 - 훌륭해요

Yoon 님, Seocho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
너무 좋았습니다. 인테리어의 디테일도 좋았고 카탈루냐 광장. 성가정 성당등 모두 도보로 갈 수 있던 점도 좋습니다!
2023년 3월에 1박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2023년 3월 20일
Thank you very much for your kind review and top rating. We are very happy to see you completely enjoyed our location and facilities. Hope to welcome you back agai very soon

10/10 - 훌륭해요

seung mi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들이 매우 친절했으며 휴식을 취하기 좋았습니다!
답변 제공: Helena Gracia Quality and guest Relations 님, 2023년 1월 23일
Thank you very much for your kind words and great rating. We are very glad to wee you enjoyed your stay and hope to welcome you back again

10/10 - 훌륭해요

LEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 훌륭했음!
아주 적당한 위치이 있습니다. 걷기를 좋아한다면 모든 관광지를 걸어서 접근할수 있어요. 수영장도 훌륭하고, 테라스가 아주 좋습니다. 조식도 매우 만족스러웠어요. 강력 추천입니다. 아! 냉장고가 시원하지 않았던 점만 아쉽네요 ^^
2022년 6월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2022년 7월 5일
Thank you very much for your great review you enjoyed your stay and appreciate your comments that will help us to improve our service. Hoping to have another opportunity to welcome you back in a very near future

8/10 - 좋아요

TAEHO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행으로 만족했습니다.
가족여행으로 만족했습니다.
2022년 6월에 1박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2022년 6월 10일
Thank you very much for your opinion. We are happy to see you enjoyed your stay and hope to have another opportunity to welcome you back in a very near future

10/10 - 훌륭해요

JEONGHEE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 객실이 넓고 아침 조식도 좋음
2020년 1월에 2박 숙박함
답변 제공: Helena Gracia Quality and Guest relations 님, 2020년 2월 4일
Thank you for our top rating!

8/10 - 좋아요

NATSUKO

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフの対応も素晴らしかった、 朝食も種類が多く、とても美味しかった
2024년 3월에 3박 숙박함

8/10 - 좋아요

Joseph 님, Lunenburg

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
location is excellent, walking distance to many points of interest. note that breakfast is not always included in room rate. also, be careful of laundry charges, they are extremely steep.
2024년 4월에 7박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 24일
Many thanks for your review, We are happy to see you enjoyed your stay and specially our strategical location at center town.Hope to see you back again very soon!

8/10 - 좋아요

Dieter 님, Gottmadingen

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Badezimmer bedürfen einer Renovierung.
2024년 4월에 5박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 23일
Many thanks for this nice ratingHope to see you back again very soon!

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2024년 4월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 16일
Many thanks for your top rating! We are delighted to know you had a great time with us. Hope we can welcome you back again in a near future

10/10 - 훌륭해요

Constance Kello

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and informative. The rooms were clean and spacious. We had a balcony/terrace and it was very nice, day or night!
2024년 4월에 6박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 15일
We would like to thank you for your lovely review. We are delighted to see you had a gerat time with us and hoope to have the chance to welcome you back again very soon!

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area Eixample is very nice and up market lots of restaurants and cafes so no need to include breakfast for your stay at hotels
2024년 4월에 3박 숙박함
답변 제공: Helena Gracia Quality abd guest relations 님, 2024년 4월 9일
Thank you very much for your time in sharing your experience at Gran Hotel Havana . All comments of our clients are very valuable as they help us to improve our service. We are glad to know you enjoyed our facilities and service and despite we are in center town and plenty of bars near us, we would like to encourage our future guests to try our buffet breakfast as it is usually very well considerated by our guests.We hope to have another opportunity to welcome you back in a very near future

10/10 - 훌륭해요

Sam

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super hôtel. Nous y séjournerons certainement la prochaine fois. Personnel très aimable et compétent. Nous avons été surclassés dans une chambre avec terrasse et il nous a été possible de stationner notre voiture dans le parking de l’hôtel sans frais supplémentaires pour la journée de notre départ ce qui était très appréciable.
2024년 4월에 1박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 9일
Nou vous remercions d'avoir pris le temps de rédiger ce commentaire faisant suite au séjour au sein de notre établissement. Nous sommes heureux de voir que vous avez un bon séjour dans notre hotel et esperons l'occasion de pouvoir vous accueillir de nouveau prochainement.

10/10 - 훌륭해요

Birte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Tolles Hotel
2024년 3월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 9일
Vielen Dank für Ihre netten Worte und die hervorragende Bewertung. Wir hoffen, Sie wieder bei uns begrüßen zu dürfen!

8/10 - 좋아요

Sooun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good but next door noises
2024년 3월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 9일
Thank you very much for your review. Feed back from our guests is always welcome as help us to continually improveHope to welcome you back again and will do our best to offer the spoteless experience you deserve

8/10 - 좋아요

Özden

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super nettes Personal
2024년 4월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 9일
Vielen Dank für Ihre netten Worte und die fantastische Bewertung. Wir freuen uns sehr über zufriedene Gäste und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 - 훌륭해요

Walter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Uno dei migliori hotel dove siamo stati a Barcellona! Molto comodo, pulito e molto ben gestito. Il ristorante offre piatti deliziosi e la camera è semplicemente perfetta.
2024년 3월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 9일
Grazie mille per le tue gentili parole e la fantastica recensione. Siamo molto felici di sentire gli ospiti soddisfatti e speriamo di darvi il benvenuto di nuovo molto presto.

8/10 - 좋아요

Damien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 4월 18일
Thank you for your nice rating! We hope to welcome yoy back again in a near future

10/10 - 훌륭해요

MANDEEP KAUR

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Helena Gracia Qualitiy & Guest relations 님, 2024년 3월 28일
Thanks so much for your great rating. We are happy to see you had a nice experience with us and hope to see you back very soon

8/10 - 좋아요

Toshimasa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
隣の部屋の音が気になることがあったが、他は快適
2024년 3월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 3월 19일
Thank you for your review. We appreciate your comments that will help us to continually improve our service. We are happy to see that , despite this noise you enjoyed your stay and hope to see you back

10/10 - 훌륭해요

Paula

연인과의 여행
I can’t fault anything about the hotel. Everyone was super helpful. We only stayed 4 nights but on our 2nd night the bartender already remembered our night cap. We had a couple of restaurants recommended and I was not disappointed. The bed was a little firm for me but perfect for hubby so that was just personal choice not a fault. We were in walking distance of La Rambla and the Gothic Quarter but far enough away for it not to be overcrowded with tourists. I would highly recommend and would definitely go back
2024년 3월에 4박 숙박함
답변 제공: Helena Gracia Qualitu and guest relations 님, 2024년 3월 12일
We would like to thank you very muchf for recommending Gran Hotel Havana to future guests. We are delighted to read you had a great stay with us and specially mentioned our personalized customer service.We work hard to offer unforgettable experiences and comments like yours are the best rewardWe look forward your next visit!

10/10 - 훌륭해요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really clean nice place with fantastic staff, the breakfast is a must 😁
2024년 3월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 3월 8일
Thank you for this great comment on both the hotel and the service!Glad to see you soon again!

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 1박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 3월 7일
Thank you for your top ratingHope to see you back again !

10/10 - 훌륭해요

Alexia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 3월 7일
Thank you very much for this top rating! We are delighted to see you had a great experience with us.Hope to see you back again

10/10 - 훌륭해요

Junghoon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A wonderful stay, good services, good food, nice view
2024년 2월에 4박 숙박함
답변 제공: Helena Gracia Qualitu and guest relations 님, 2024년 2월 26일
Many thanks for your kind words. we are dellighted to see you had a great stay and look forward your next visit!

10/10 - 훌륭해요

Alejandro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is located in a good area where you can quickly get around to see the city.
2024년 2월에 6박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 2월 21일
Thank you very much for giving us the top rating. We are delighted to know your experience was up to par your expectations and look forward your next visit.

8/10 - 좋아요

PIK KI

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did like the restaurant staff, they nice to introduce the dishes to us. They really helpful. The dishes is delicious
2024년 2월에 5박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 2월 21일
We very much appreciate your comments regarding your stay at Gran Hotel Havana.It is always a pleasure to receive poisitive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to al lof our staff as we strive to continously improve the quality of our Service.We hope to have the opportunity to welcome you back again and your experience be as great as previous one

10/10 - 훌륭해요

Martin Johannes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles was man braucht und noch viel mehr. Wird nicht der letzte Aufenthalt sein!
2024년 2월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 2월 21일
Herzlichen Dank fûr Ihren Aufenthalt bei uns und dass Sie sich die Zeit genommen haben, uns Ihre Erfarung mit zu teilen.Es freut uns sehr, dass wir Ihre Erwantungen an uns und unser Haus so gut erfüllen und Sie mit Ihrem Aufenthalt zufrieden waren. Gerne begrüßen wir Sie in Zukunft weiterhin als Gast bei uns.

10/10 - 훌륭해요

Leigh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great location for sightseeing in Barcelona if you don’t like being in busy areas (e.g. the Ramblas). The reception staff were extremely helpful, checking us in early and ensuring that we had a quiet room with twin beds. The breakfast buffet is excellent, with fried and scrambled eggs cooked to perfection, along with continental options if you prefer. We didn’t use any of the other hotel facilities. The rooms were very clean and the cleaning staff kept them very clean throughout our stay.
2024년 2월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 2월 9일
We very much appreciate your comments regarding your stay at Gran Hotel Havana.It is always a pleasure to receive poisitive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continously improve the quality of our Service.We hope to have the opportunity to welcome you back again and your experience be as great as previous one

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein klasse Hotel 🏨 von oben bis unten.
2024년 2월에 4박 숙박함
답변 제공: Helena Gracia Qualitu and guest relations 님, 2024년 2월 8일
Herzlichen Dank fûr Ihren Aufenthalt bei uns und dass Sie sich die Zeit genommen haben, uns Ihre Erfarung mit zu teilen. Es freut uns sehr, dass wir Ihre Erwantungen an uns und unser Haus so gut erfüllen und Sie mit Ihrem Aufenthalt zufrieden waren. Gerne begrüßen wir Sie in Zukunft weiterhin als Gast bei uns.

10/10 - 훌륭해요

Rio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
スタッフがとにかく優しい!!!!!立地もよく内装も綺麗。コスパ最高。次回バルセロナに行ったら必ずまた泊まります。
2024년 1월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relationa 님, 2024년 1월 31일
We would like to thank you very much for your kind review and great rating.We sincerely hope to welcome you back again very soon

8/10 - 좋아요

Chuttharat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2024년 1월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 31일
Thank you very much for your nice ratingHope to see you back again very soon

10/10 - 훌륭해요

Dalton

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were greeted upon entry of the hotel. The team was warm and welcoming and very helpful. I will come back and stay for any future visits.
2024년 1월에 2박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 26일
We would like to thank you very much for your kind words regarding your experience with us.We will pass along your kind words to our staff They work diligently to maintain a high standard of service throughout the hotel, and it is always rewarding to receive recognition for their efforts. We would love to have you around again in the future when it suits you the most!

10/10 - 훌륭해요

Seth Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel and neighborhood
2024년 1월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 24일
Thank you very much for your lovely review. We are very happy to see you had a great experience with us and sincerelyhope to have a secons chance to welcome you back again very soon

10/10 - 훌륭해요

Yuliya

2024년 1월에 8박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 2월 8일
Many thanks for that top rating.We are very pleased to see yoy had a great time with us and hope to see you back again very soon

8/10 - 좋아요

Stacy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I did not like location or that there was no true lobby or separate bar area. Felt like a holiday inn
2023년 12월에 12박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 18일
Thank you for your time in writing your feedback. We are really sorry to read you did not find our location in center town convenient for you, and our lobby not comfortable enough.Please note our lobby won a price for the unique design of the glass atrium that presides the middle of the hall were is located the bar. Ours was the very first in Barcelona of this kind of structure combining glass atriums inside the Hotel.Our location, just few steps to Paseo de Gracia, Plaza Cataluña and metro stations is usually very well rated by our guests.

10/10 - 훌륭해요

Jeremy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 11일
Thank you very much for giving us the maximum rating. We are very pleased to see you had a great experience with us and hope to see you back again very soon

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 11일
Thank you very much for giving us the top rating!We hope to welcome you back again very soon

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 11일
Many thanks for this top rating. Hope to welcome you back again very soon

10/10 - 훌륭해요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I lost my credit card 2nd day of vacation It fell out of my pocket when I was grabbing for my phone The hotel staff found it (it fell out near lobby) They called me right away and returned it to my room It’s a classy place will recommend to friend family
2023년 12월에 8박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 11일
Thank you very much for your review and recommending Gran Hotel Havana to future guests. We are very happy to see your experience with us was up to par your expectations and our staff acted dirigently with your credit card.We hope to welcome you back again in a very near future

10/10 - 훌륭해요

Dmitriy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 11일
Thank you for this top rating!Hope to see you back again very soon

8/10 - 좋아요

Yike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I give 3.5 out of 5
Location at city centre. A short bus trip takes you to the Gracia street. One or two blocks away from the nearest metro station. The room was spacious but can have some improvement on the configuration, for example there can be at least one power socket at the terrance, or maybe a light? Definitely will give more comfort to the customers. The aircon was bad. The highest temp was 23.5 but I felt cold. The service team worked good, though. There was no electric kettle in the room. Once I informed we need hot water they passed me one.
2023년 12월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 11일
Thank you very much for your feedback. We see in general you had a nice stay but I am sorry to learn that you had issues with the air conditioning in your room. I regret that we left you disappointed and that my team didn't have the opportunity to solve this whilst you were with us. Please note the switch of the terrace light is inside the room, beside the door of the terrace.We hope to get the chance to welcome you back again and offer you the spoteless experience you deserve

8/10 - 좋아요

Chikako

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 11일
Thank you very much for your great rating, Hope to see you back again in a near future

10/10 - 훌륭해요

mishelle Faune

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel is located in the city center. We loved that this place is so close to restaurants, shopping center, and sightseeing places. We would walk all the way to Gothic quarters (20 minutes) Sagrada de Familia (30 minutes) & Gaudi’s houses (20 minutes). We truly enjoyed the proximity of this hotel. The holiday season made is pleasant to walk because of the cool weather & the lights that entertains you. The cleanliness is 5! Everyday, the staff cleans the room & changes your linens except if you put the “do not disturb” tag outside your door. The bathroom is big & have two toilet seats. One for regular & 1 for bidet. We stayed in 2nd floor for a family of 3! The STAFF is GREAT & super HELPFUL! They arrange our taxis transportation, our restaurant reservations & sooo pleasant & polite. We would like to commend ALL THE FRONT DESK STAFF. Both days & nightshifts. We could not thank them enough! Whoever worked on December 22-30th please special mention them. I remembered 2 names but it would be unfair if I’ll miss the others! I will definitely come back and stay in this place!
2023년 12월에 7박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 11일
We are delighted to see you had a great experience with us and we would like to thank you very much for your lovely review . It is very grateful to read about satisfied guests and comments like yours encourage to continually work to improve everyday,Hope to welcome you back again ina near future

10/10 - 훌륭해요

MIKA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 2월 9일
Thank you very much for this top rating! We are delighted to see you had a great experience with us .We hope to have the chance to welcome you back again very soon

10/10 - 훌륭해요

MAURICIO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente estancia
Desde que llegamos fuimos recibidos muy amablemente. las habitaciones amplias, limpias, camas y almohadas comodas. La comida en el restaurante muy rica. El hotel muy bien ubicado. a unos minutos de Plaza Catalunya, Ramblas; El corte Ingles. Lo recomiendo al 100%
2023년 12월에 4박 숙박함
답변 제공: Helena Gracia Calidad y atencion al cliente 님, 2024년 1월 10일
Muchisimas gracias por sus bonitas palabras y excelente valoracion de su experiencia con nosotros. Comentarios como el suyo nos animan a seguir trabajando para ofrecer estancias inolvidables a nuestros huespedes.Esperamos poder recibirles de nuevo muy pronto

8/10 - 좋아요

JUAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect, room size excellent, ultra clean, staff very friendly, the balcony great !
2023년 12월에 6박 숙박함
답변 제공: Helena Gracia Qualitu and guest relations 님, 2024년 1월 10일
Thank you very much for your lovely review and great rating. We are so happy to read you had a nice experience with us and hope to welcome you back again very soon!

10/10 - 훌륭해요

Xavier

2023년 12월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 24일
Thank you very much for your kind words and giving us the top rating. We are delighted to know your experience was up to par your expectations and look forward your next visit.

10/10 - 훌륭해요

frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 8일
We would like to thank you very much for this top ratingHope to see you back again very soon

4/10 - 별로예요

Sunny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Nice location. Was a bit disappointed by the lack of ability to turn up the heat on the thermostat and also the fact that the shower didn’t have a door so water would get everywhere on the floor in the bathroom
2023년 12월에 3박 숙박함
답변 제공: Helena Gracia Quality and guest relations 님, 2024년 1월 8일
Thank you for choosing us for your stay in Barcelona. We are happy to see you enjoyed our location but we are sorry to read your comments regading the temperature and shower. We do not have any comment during your stay so we would be more than happy to assist you with the thermostat of the room to improve your comfort. We note your comments about showers, although thsi is the design of the bathrooms, we will take in mind for next refurbishments.