We booked this hotel just because of the swimming pool and the jacuzzi. We were looking for the experience and the view from the jacuzzi to the mountains.
We were told in the reception of the hotel that they were both not working.
We would probably book another place if we knew this in advance.
We also spoke with other guests in the hotel who booked for the same reasons and were told only in the hotel, they even tried to cancel their reservations, but the hotel did not allow them.
I would recommend the hotel to remove the pictures from the website, they should be back to the website when they are open again.
I believe we should get a part of the money back or a total refund.