숙박 시설 정면
예약 가능 여부 확인

하이페리온 호텔 바젤 여행 후기

4 out of 5
하이페리온 호텔 바젤
Messeplatz 12, Basel, BS

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 579개" "
평점 8 - 좋아요. 1000개 이용 후기 중 312개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 70개" "
평점 4 - 별로예요. 1000개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 10개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Taejin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 3월 20일
Dear Taejn,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Basel!King regards,Your H-Hotels Team

8/10 - 좋아요

YU JIN

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 4월에 3박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2022년 5월 6일
Dear Yu Jin, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel! Best regards, Your H-Hotels Team

6/10 - 괜찮아요

Nan Joo

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
비지니스 더블룸에서 하수구냄새가 나서 힘들었습니다 그값에비해서 아침조식이 너무 성의가 없어서 10일 묶는 내내 힘들었습니다신선한야채도 하나도없는 4성급호텔조식은 처음입니다
2021년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2021년 11월 22일
Dear Nan Joo, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Your H-Hotels Team

10/10 - 훌륭해요

JAEMIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Lena Achstaller 님, 2020년 2월 12일
Dear Jaemin thank you very much for your wonderful review! Your feedback is very much appreciated and it would be fantastic to welcome you back soon! Best regards Your H-Hotels team Lena Achstaller - Guest Service Manager

8/10 - 좋아요

Eunjung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙소가 침구, 욕실 모두 깨끗해서 좋았어요. 미니바도 무료입니다. 직원들도 모드 친절합니다
2019년 12월에 1박 숙박함
답변 제공: Lena Achstaller 님, 2019년 12월 23일
Dear Eunjung thank you very much for your positive review! We are very happy that you enjoyed your stay with us and that our team was able to afford you a pleasant and memorable stay. We are looking forward to welcoming you back soon. Best regards Your H-Hotels team Lena Achstaller - Guest Service Manager

10/10 - 훌륭해요

Heejin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋음
모든 점이 좋았어요
2019년 9월에 3박 숙박함
답변 제공: Lena Achstaller 님, 2019년 10월 6일
Dear Heejin thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Your H-Hotels team Lena Achstaller - Guest Service Manager

10/10 - 훌륭해요

Gary 님, Canton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property
2024년 4월에 3박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 4월 11일
Dear Gary, Many thanks for your fantastic feedback. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property. Our room had full windows on two sides. If you get the executive option there is access to wine, beer and food on the 30th floor.
2024년 3월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 4월 3일
Dear Charles, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the Hyperion Hotel Basel. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Mathis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Leiderbist es nicht möglich 6 Sterne für den Service bzw. das Personal zu vergeben,einen solche Freundlichkeit und Entgegenkommen hatte ich in dieser Weise in keinem anderen Hotel jemals erlebt! Die Zimmergröße mit der Raumaufteilung ist perfekt aufeinander abgestimmt und trägt zum Ambiente im Allgemeinen des Hotels ein, für mich persönlich gesehen, noch nie da gewesenes Erlebnis. Im Großen und Ganzen ist die Wahrscheinlichkeit sehr groß,dass ich bei meiner nächsten Reise in die Schweiz (speziell für Basel) dort wieder einchecken werde.
2024년 3월에 2박 숙박함
답변 제공: Stefanie Bergforth - Online Reputation Manager 님, 2024년 3월 25일
Lieber Mathis,ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Basel begrüßen zu dürfen!Ihr Team von den H-Hotels,

10/10 - 훌륭해요

Léa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Magnifique hôtel, chambre propre, personnel très agréable et le confort de la literie est incroyable ! Je recommande.
2024년 3월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 3월 4일
Dear Léa, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Joel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is perfect for any event that is taking place in Basel.
2024년 2월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 2월 25일
Dear Joel, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our location met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient area. Small room
2024년 2월에 4박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 2월 22일
Dear David, Thank you very much for your positive review! We are very pleased that you had a wonderful time in Basel.Please let us know about the room size the next time you book. Together we will definitely find the right thing for you. We look forward to your next visit and wish you all the best!King regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Sara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel piacevole, colazione ottima camera super personale gentile da ritornare ad occhi chiusi perfetta
2024년 2월에 2박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 2월 20일
Dear Sara, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Alan 님, Paulding

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 2월 14일
Dear Alan, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Sinead

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 1월 15일
Dear Sinead, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Pros: - Staff are absolutely dedicated, knowledgeable and on top of things! - Trams stop right next to the hotel, and it's within walking distance to much of the town. Also, right next door to exhibition hall. Cons: - HVAC is mediocre at best, but they do at least have fans that will be brought to the room. Shouldn't be necessary though, particularly in winter! - Inhouse dining is good but truly expensive. - Rooms are pretty cramped.
2023년 12월에 6박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 1월 15일
Dear Michael, Thank you for the nice feedback! But we are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 1월 15일
Liebe Maria, vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße aus dem Hyperion Hotel Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

MURRAY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Easy to see the 30 story building as land mark. Staff were fantastic.
2023년 12월에 3박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 1월 15일
Dear Murray, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Andreas

2023년 12월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 1월 15일
Lieber Andreas, ganz herzlichen Dank für die schöne Bewertung, über die sich all unsere Mitarbeiter sehr gefreut haben. Gern würden wir Sie erneut bei uns begrüßen und hoffen daher, dass wir bei Ihrer nächsten Reise wieder Ihre 1. Wahl sein werden.Herzliche Grüße aus Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tram is right out the front door. Breakfast and dinner options were great. Staff was very helpful and spoke English. The room we had was worth the money, lots of extras included. Would definitely stay there again.
2023년 12월에 3박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2024년 1월 15일
Dear Samantha, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel.King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 19일
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

실제 이용하신 고객

Clean, modern, comfortable
Clean, modern hotel with friendly staff. We had a room on the 13th floor so had a great view of the city. There’s was no apparent recycling facilities in the room so I am unsure if this is carried out hence low eco-friendly rating. Over all great stay and good connectivity to city centre via trams
2023년 12월에 4박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 18일
Dear guest, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Nicholas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good choice for Basel conference center
Nice hotel, a few steps from Basel conference center and in relative proximity to the city center. The only drawback is that the rooms are a bit tight for 2 people.
2023년 12월에 3박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 13일
Dear Nicholas, Thank you very much for your positive review! We are very pleased that you had a wonderful time in Basel. It's nice to read that we met your expectations.Please let us know about the room size the next time you book. Together we will definitely find the right thing for you. We look forward to your next visit and wish you all the best!King regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 - 괜찮아요

Tracey

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointing.
We chose the hotel because Biking use it and we were cruising with them. Disappointed with location and the service was not what we would expect from a hotel at this level. Executive Lounge was worthwhile having with a comfortable area to relax or play cards, and adequate food and wine.
2023년 12월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 12일
Dear Tracey, Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Basel.Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 11일
Liebe Kathleen, ganz herzlichen Dank für die schöne Bewertung, über die sich all unsere Mitarbeiter sehr gefreut haben. Gern würden wir Sie erneut bei uns begrüßen und hoffen daher, dass wir bei Ihrer nächsten Reise wieder Ihre 1. Wahl sein werden.Herbstliche Grüße aus Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Daniel

단체 여행
좋아요: 청결 상태
Convenient location and friendly customer service
2023년 11월에 2박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 5일
Dear Daniel, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Reto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gratis Minibar und super Aussicht
Gratis Minibar und sehr freundlicher Empfang! Als Gold-Member konnten wir die Lounge in der 30. Etage nutzen. Die Aussicht ist super und das Angebot auch sehr gut. Insgesamt ein sehr schöner Aufenthalt.
2023년 12월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 5일
Lieber Reto, vielen Dank für den schönen Kommentar zu Ihrem Aufenthalt in unserem Hotel in Basel. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und wir unseren Beitrag dazu leisten konnten. Sehr gerne sind wir bei weiteren Aufenthalten wieder für Sie da - fühlen Sie sich willkommen!Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 - 괜찮아요

AUGUSTINE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room i was in had a stench..not sure why. The breakfast was average. Dinner was great 👍 The hotel was clean with easy access to the station
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 5일
Dear Augustine, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Joachim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s the people
The hotel is very central and has a very solid standard I always stay here because of the super friendly folks at the reception and also in the restaurant (breakfast service).
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 1일
Dear Joachim, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

4/10 - 별로예요

Michael 님, Irvine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Poor maintenance of the room and few storage spaoes
2023년 11월에 2박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 30일
Dear Michael, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay the room and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 - 괜찮아요

zuzana

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Das Hotel selbst ist schön. Probleme sehe ich eher beim Personal - zu wenig und zu wenig kompetent. Beim Checkin mussten wir eine halbe Stunde warten, bis wir überhaupt an die Reihe kamen. Dann dauerte es nochmals ewig, obwohl wir eine Buchung hatten. Einfache Fragen konnten nicht beantwortet werden, beziehungsweise wurden von verschiedenen Personen unterschiedlich beantwortet.
2023년 10월에 2박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 30일
Liebe Zuzana, vielen Dank für Ihre Bewertung. Es ist für uns sehr wichtig, die Meinung der Gäste über unser Hotel zu erfahren. Nur so sind unsere Mitarbeiter in der Lage, das Serviceangebot auf einem gleichmäßig hohen Niveau zu halten und eventuelle Fehler und Missstände sofort zu beheben. Wir würden uns freuen, Sie wieder einmal in unserem Haus begrüßen zu dürfen.Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Philipp

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 23일
Dear Philipp, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Furrer

2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 24일
Dear Furrer, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Michael

2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 12월 11일
Lieber Michael, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Herbstliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Christoph

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 15일
Lieber Christoph, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 - 괜찮아요

Yasuyuki

출장 여행
별로예요: 직원 및 서비스
3泊したが、ベッドメイキングが一度もされなかった。部屋に帰ってきた時間が遅かったので、実施依頼する時間もなかった。 サービスのチェック体制が出来ていない。
2023년 10월에 2박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 13일
Dear Yasuyuki, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel!
We had an amazing experience here. It was clean, comfortable, full of the amenities that we needed, and the staff were all helpful and kind!
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 13일
Dear Courtney, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 9일
Lieber Kevin, wir danken Ihnen, dass Sie Gast in unserem Hotel waren und dieses positiv bewertet haben. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen.Herbstliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Joye

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 8일
Dear Joye, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Claude

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 6일
Dear Claude, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Miriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 6일
Liebe Miriam, ganz herzlichen Dank für die schöne Bewertung, über die sich all unsere Mitarbeiter sehr gefreut haben. Gern würden wir Sie erneut bei uns begrüßen und hoffen daher, dass wir bei Ihrer nächsten Reise wieder Ihre 1. Wahl sein werden.Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 - 괜찮아요

Ralf

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 7일
Lieber Ralf, ein herzliches Dankeschön für Ihre Bewertung und die Zeit, die Sie sich hierfür genommen haben. Wir hoffen, Sie bei Ihrem nächsten Besuch restlos überzeugen zu können und wünschen Ihnen bis dahin alles Gute! Beste Grüße aus Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Peggy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean well appointed hotel. Front desk (one person) was not particularly interested in assisting us with our room assignment. Lobby area very open and quiet. Restaurant service and food was excellent
2023년 10월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 3일
Dear Peggy, Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Basel!Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 1일
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Sathurjan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 10월 31일
Dear Sathurjan, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Michael

2023년 10월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 11월 1일
Lieber Michael, vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße aus Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Remo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Ich/Wir haben den Aufenthalt sehr genossen. Das Hotel ist recht ruhig, die Angestellten sehr höflich und der Service angenehm. Das Frühstücksbüffet lässt nich viel Wünsche übrig, es ist sehr Gut.
2023년 10월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 10월 30일
Lieber Remo, ein herzliches Dankeschön für Ihre Bewertung. Es ist schön zu lesen, dass Ihnen unser Hotel gefallen hat und Sie Ihr Feedback direkt mit uns und unseren zukünftigen Gästen teilen. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen.Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

lori 님, angola

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel lobby bar, bellhop, front check-in has fabulous & friendly employees. Bed very comfy, but pillows were flat. Great toiletries in bath.
2023년 10월에 1박 숙박함
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 10월 30일
Dear Lori, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 - 훌륭해요

Roman 님, Ebmatingen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sergej Rosenberg - Online Reputation Manager 님, 2023년 10월 30일
Dear Roman, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 - 좋아요

Simon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alles einwandfrei
2023년 10월에 1박 숙박함
답변 제공: Anika Müller - Online Reputation Manager 님, 2023년 10월 23일
Lieber Simon, vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt und eine angenehme Zeit verbracht haben. Unser Team freut sich schon auf Ihren nächsten Besuch und bis dahin wünschen wir Ihnen alles Gute! Mit herzlichen Grüßen aus Basel, Ihr Team von den H-Hotels,