Hi Anonymous, Thank you for your excellent review of our hotel. We look forward to welcoming you back in the near future. Warmest Regards, Brooke Lendrum Operations Manager

Thankyou for leaving a review on Rydges Bankstown. We are glad that you were satisfied with your stay. Kind Regards, Rydges Bankstown

Hello, Thank you for your kind feedback, I'm extremely happy that you found your room clean and comfortable during your stay with us at Rydges Bankstown and we look forward to welcoming you back to Rydges Bankstown again soon. Kind Regards, Carlos Mu

Hi Ramazan, Thank you for taking the time to rate our hotel. We apologize for any inconvenience you experienced during your stay. Please feel free to contact us at any stage so that we can obtain some information on your stay. We endeavour to make all our guests have a comfortable experience at our hotel. We look forward to welcoming you back in the near future. Warmest regards,

Hi Imren,Thank you for taking the time to review our hotel! We are thrilled to hear that you had a great experience with Rydges Bankstown.We look forward to welcoming you back in the near future. Warmest regards, Rydges Bankstown Team

Hi Kerry, Thank you for taking the time to review our hotel. We look forward to welcoming you back in the near future.Warmest Regards,Rydges Bankstown Team.

Hi Caryn,Thank you for your excellent rating of our hotel. We look forward to welcoming you back soon.Kindest Regards,Rydges Bankstown Team

Hi Sam,Thank you for your amazing rating of our hotel. We look forward to seeing you on your next visit.Kindest Regards,Rydges Bankstown

Hi Arun,Thank you for your excellent rating on your recent stay at our hotel. We look forward to welcoming you back soon.Kindest Regards,Rydges Bankstown

Dear James,Thank you for choosing to stay with us. We are thrilled to hear that you had an enjoyable stay with us. We look forward to welcoming you back.Warm regards,Rydges Bankstown Team

Dear Jim, Thank you for your kind review. We look forward to seeing you again in the future.Warm regards,

Dear Lisa, Thank you for your review. We hope to see you again in the near future. Warm regards,

Dear Cora,Thank you for your kind words. We look forward to seeing you in the future.Warm regards,

Dear Radwan,Thank you for your kind words. We look forward to welcoming you back in the future.Warm regards,

Dar Michelle,Thank you for your kind review. We look forward to welcoming you back soon.Warm regards,

Dear Glenn,Thank you for your review. We sincerely apologize for the inconveniences you faced during your stay. We have passed on your feedback to all department heads to ensure more accommodating experiences for our guests. We value your insights, and we hope to have the opportunity to regain your trust and provide you with a more pleasant stay in the future. Please reach out directly so that we can address your concerns personally. Warm regards,

Dear Susan,Thank you for your review. We look forward to welcoming you back in the future.

Dear Steve, Thank you for your kind review. We look forward to welcoming you back in the near future. Warm regards,

Hi Shelly,Thank you for your kind review. We're glad that you had an enjoyable stay with us. We look forward to welcoming you back in the future.

Hi Paul, Thank you for your review. We appreciate your feedback on your recent visit and it has been passed on to the Food and Beverage manager. Your comments are important to us, and we take them seriously as we strive to continually improve our services. We hope to have another opportunity to welcome you back in the future.

Hi Lin,Thank you for your review. We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Rest assured, we are committed to making improvements based on your valuable input. Thank you for acknowledging our friendly and welcoming staff; they are dedicated to providing exceptional service. We hope you reconsider staying with us in the future, as we are committed to delivering an improved experience that aligns with your expectations. Kind regards,

Dear Lisa,Thank you for your review. We're glad to hear that you had a pleasant room experience during your stay. However, we're sorry to hear that the buffet didn't meet your expectations. We constantly strive to improve and provide the best dining experience for our guests, so your feedback is valuable to us. If you have any specific suggestions or areas where we can enhance our food offerings, please feel free to share them. We hope to have the opportunity to welcome you back in the future and provide you with an even better dining experience. Kind regards,

Dear Rick,Thank you for your rating. Please feel free to let us know if we can do anything to make your future stay 10 out of 10. Warm regards,

Dear Ryan,Thank you for your review.We appreciate your feedback and are pleased to hear that you found our place nice and clean. We understand that the area and view may not have met your expectations, but we're glad you had a positive experience with our friendly staff. We hope to see you again in the near future. Kind regards,

Thank you for your review. We look forward to welcoming you back in the future.

Hi Ravi, Thank you for your kind review. We look forward to welcoming you back in the near future.

Hi Rojda, thank you for taking time to review us and we apology for the experience. Please feel free to contact us directly with more details about your stay so we can address your concerns and ensure a better experience in the future. Kind regards,

Dear Leandra, Thank you for your kind review. We're glad that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards,

Dear Cosmos Denzil, We sincerely apologize for the inconvenience you experienced with your key card. We understand how frustrating that can be, especially when you're tired. Please give us another chance to provide you with a seamless stay in the future. Your comfort is our priority, and we value your feedback. Kind regards,

Dear Shahzad, Thank you for your kind review. We're glad that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards,

Dear Steve, Thank you for your feedback. We apologize for any inconvenience you experienced due to the condition of our property and the service. We're committed to continuous improvement and are actively working on refurbishing our facilities. We're delighted to hear that you enjoyed the food from our restaurant; we'll pass your compliments to our culinary team. We hope you'll give us another chance in the future to provide you with a more pleasant and updated experience, along with our warm and friendly service. Your input helps us make the necessary improvements. Kind regards,

Dear Jodie, thank you for your kind review. We're glad that you enjoyed your stay, and we look forward to welcoming back in the future. Kind regards,

Dear Therese,Thank you for your kind review. We're glad that you had an enjoyable stay with us and we look forward to welcoming you back soon. Kind regards,

Hi Zac, Thank you for your feedback! We're pleased you found our pricing reasonable and enjoyed the clean and comfortable bedding. We apologize for the inconvenience caused by the plumbing noise and lighting. We'll look into improving these aspects. We're glad the blackout blinds helped during your night shift schedule. We value your input and hope to see you again in the future. Kind regards,

Hi Ethan, Thank you for your email. We have just received the payment from Expedia and we will process the refund back to your card that was used to pay on the check-in date. Please accept our apologies for the inconvenience and kindly note that it might take up to 10 business days for the refund to appear in your account. If you need any further assistance, please feel free to reach out to us directly. Kind regards,

Dear Fyona, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. Firstly, we are truly sorry for the cleanliness issues you encountered in your room. We understand the importance of a clean and well-maintained environment for our guests, and it is disheartening to learn that we did not meet your expectations. We have shared your comments with our housekeeping team to ensure that such oversights are not repeated in the future. We deeply regret that your experience fell short of the standards we strive to maintain. We apologize for the discomfort you experienced with the soft mattress. We understand that different guests have different preferences, and we regret that our bedding did not suit your needs. However, all our rooms have the same type of mattress, therefore our team was not able to provide alternative options. Once again, we apologize for the inconveniences you faced during your stay. We value your feedback, as it helps us improve our services and facilities. If there is anything further you would like to discuss or if there is an opportunity for us to regain your trust, please do not hesitate to reach out to us directly. We hope to have the chance to welcome you back in the future and provide you with the exceptional stay that you deserve. Sincerely,

Thank you for taking the time to leave a review of your recent stay with us. We greatly appreciate your kind words and we look forward to welcoming you back for another pleasant stay in the future. Best regards,

Dear John, thank you for your review. We hope to see you again in the future. Best regards,

Dear Matthew, Thank you for your kind review. We're glad that you enjoyed your stay and we look forward to welcoming you back again in the future. Warm regards

Dear Alecia, thank you for your review and please accept our apologies in regard to the key issue and room service phone. Please know that we are currently working on the solution for the F&B team to take phone call while they are not at the desk. We hope that you will give us another chance to make your future stay 4 out of 4 stars. Kind regards,

Dear Bruce, thank you for your review. We're glad that you found our team friendly and please accept our sincere apologies in regards to the maintenance issues. I can assure that a refurbishment is on the cards. We are currently in the early stages of working out how this is all going to look. We definitely do not want this to be your final impression of our hotel and look forward to another opportunity in welcoming you back in the near future for a true Rydges experience.

Thank you for sharing your recent experience with us and we're sorry to hear that it wasn't the perfect stay. Please know that a refurbishment is on the cards. We are currently in the early stages of working out how this is all going to look. We definitely do not want this to be your final impression of our hotel and look forward to another opportunity in welcoming you back in the near future for a true Rydges experience. Kind regards,

Dear Donna, Thank you for your kind review. We look forward to welcoming you back in the near future. Kind regards,

Dear Kylie, thank you for sharing your recent experience with us and please accept our sincere apologies. We understand that we are an older hotel however we do pride ourselves on being clean and comfortable and I can see that we have let you down. Please know that these issues have been addressed with our teams for investigation and I can assure that a refurbishment is on the cards. We are currently in the early stages of working out how this is all going to look. We definitely do not want this to be your final impression of our hotel and look forward to another opportunity in welcoming you back in the near future for a true Rydges experience. Kind regards,

Dear Andrew, Thank you for sharing your recent experience with us and please accept our sincere apologies. We understand that we are an older hotel however we do pride ourselves on being clean and comfortable and I can see that we have let you down. Please know that these issues have been addressed with our teams for investigation and I can assure that a refurbishment is on the cards. We are currently in the early stages of working out how this is all going to look. We definitely do not want this to be your final impression of our hotel and look forward to another opportunity in welcoming you back in the near future for a true Rydges experience.

Thank you for taking to review us. We are sorry to hear that we did not meet your expectations in your recent stay. Please rest assured that we take your feedback seriously and will work to address the issues you have raised.

Thank you for bringing this to our attention. Please accept our sincere apologies for the unpleasant experience. We take your feedback seriously and will use your comments to improve our services. We hope you will give us another chance to welcome you back and make things right.

Thank you for your kind review. We look forward to seeing you again in the future.

Thank you for sharing your recent experience with us and please accept our sincere apologies. This is certainly not the level of service we strive to provide to our guests, and I can assure you that your comments will be addressed with the team.