No No , don't waste extra money to book Grand deluxe Room. We reached the hotel at 10Pm after dinner, was given room 729. After a good 30min, aircon only blow wind and is not cold at all, technician was send after our call to front desk, after check still not cold, was told by technician that will inform front desk. After a good 30min, nothing . So we went down to front desk to request change of room, was given another grand deluxe on 1023. Same issue that aircon are not cold, worst that this room have a strong foul smell, went down again and was told that there is no more grand deluxe room avail, in normal situation, most hotel will upgrade our room but I was told that either I take 729 or 1023 , if not I would have to pay additional $26 each night for other upgrade room , which this is so ridiculous. after more than 20min of talking as we cant speak Bahasa , and he cant speak proper English, we are not willing to take room729 or 1023 and also not willing to pay addition for upgrade , we were DOWN GRADED to deluxe room with No refund. We took the room 613 and settle in for the night and was told that the management will look into it the next day , no answer from anyone till the 3rd day when we check out, No apologize , No update from hotel .
And also we have 2 suits , 2 deluxe 1 grand deluxe booked for this trip , all our 5 room have the same problem, Smelly bed sheet / pillow case .
We will strongly avoid this hotel in future .