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퍼시픽 팰리스 호텔 여행 후기

3.5 out of 5
퍼시픽 팰리스 호텔
JL Duyung Sei Jodoh, Batam, Batam Island

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 70개 이용 후기 중 17개" "
평점 8 - 좋아요. 70개 이용 후기 중 27개" "
평점 6 - 괜찮아요. 70개 이용 후기 중 21개" "
평점 4 - 별로예요. 70개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 70개 이용 후기 중 2개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

kyung wan 님, KOREA, BUSAN

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
그저 그렇습니다. 딱히 좋은것이 있는지 모르겠네요

10/10 - 훌륭해요

Jasteen Qays Bin Md

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Jen 님, 2024년 2월 1일
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

6/10 - 괜찮아요

Andy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room 713
The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Andy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room 713
This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Andy

2023년 9월에 1박 숙박함

8/10 - 좋아요

KENTARO

2023년 7월에 1박 숙박함
답변 제공: FO Team 님, 2023년 8월 7일
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pacific Hotel Batam
2023년 7월에 2박 숙박함
답변 제공: FO Team 님, 2023년 8월 7일
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

10/10 - 훌륭해요

SUDHAKAR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 7월에 1박 숙박함
답변 제공: FO Team 님, 2023년 8월 7일
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are sincerely apologize because our shortage and we promise will keep upgrade our service and facilities to provide you the better one. We do hope forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

6/10 - 괜찮아요

JEFF

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
2023년 5월에 3박 숙박함
답변 제공: FO Team 님, 2023년 5월 26일
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are sincerely apologize because our shortage and we promise will keep upgrade our service and facilities to provide you the better one. We do hope forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

10/10 - 훌륭해요

Andy

2023년 4월에 2박 숙박함
답변 제공: Front Office Dept 님, 2023년 5월 8일
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

6/10 - 괜찮아요

Seah

2023년 2월에 2박 숙박함
답변 제공: Elsha-FO Team 님, 2023년 2월 20일
Dear Guest Warmest Greetings from Pacific Palace Hotel! Thank you for your great reviews! We will always try to keep up the good work and we look forward to welcoming you back here in the future. Have a great day ahead!

6/10 - 괜찮아요

wishXsr

별로예요: 청결 상태
Quite run down hotel. Cleanliness need to improve, towel are not clean
답변 제공: FO Team 님, 2023년 2월 4일
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We do apologize for our shortage of service. We look forward to welcoming you and promise to provide better service for the next return. Sincerely,Front Office Dept

8/10 - 좋아요

Zaw

2022년 9월에 2박 숙박함
답변 제공: Jen 님, 2023년 1월 5일
Dear Guest,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,Front Office Dept

8/10 - 좋아요

SOON

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique design.
2022년 9월에 1박 숙박함
답변 제공: Jen 님, 2022년 11월 3일
Dear Guest,Thank you for your complimentYour review means a lot to usPlease visit us againThank you once again and have a nice day :)

8/10 - 좋아요

Candy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We are happy with the stay
2020년 1월에 1박 숙박함
답변 제공: Ajeng, FO Dept. 님, 2020년 1월 13일
Dear Ms Candy Tay Warmest Greetings from Pacific Palace Hotel! Thank you for your great reviews! We will always try to keep up the good work and we look forward to welcoming you back here in the future. Have a great day ahead!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Food & ambiance was worse, the room was big but run down with the price, not worth it.
2019년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, peaceful enviroment staff are friendly
2019년 12월에 2박 숙박함
답변 제공: AJ, FO Dept. 님, 2019년 12월 11일
Dear Sir/Mdm Warmest Greetings from Pacific Palace Hotel! Thank you for your incredible reviews! Means a lot to us :) We look forward to welcoming you back here. Have a great day ahead!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
2019년 10월에 2박 숙박함
답변 제공: AJ, FO Dept. 님, 2019년 11월 12일
Dear Sir/ Madam Warmest Greetings from Pacific Palace Hotel! Thank you for staying with us and for taking the time to give a review! We hope you had a pleasant time and will visit us again in the future. We look forward to welcoming you back here. Have a great day ahead!

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
2019년 10월에 1박 숙박함
답변 제공: Ajeng, FO Dept. 님, 2019년 10월 16일
Dear Ms Connie Goh Warmest Greetings from Pacific Palace Hotel! Thank you for your reviews! We'll try our best to improve our service. We look forward to welcoming you back here. Have a great day ahead!

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
2019년 9월에 1박 숙박함
답변 제공: Ajeng, FO. 님, 2019년 9월 10일
Dear Sir Warmest Greetings from Pacific Palace Hotel! Thank you for your feedback! Apologies for the bad experience you had the last time you stayed but we'll surely keep on trying our best to improve our service. We look forward to welcoming you back here again. Have a great day ahead!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
The bedsheet was not changed and smells pee.
2019년 8월에 1박 숙박함
답변 제공: Ajeng, FO. 님, 2019년 9월 10일
Dear Sir Warmest Greetings from Pacific Palace Hotel! Thank you for your feedback! Apologies for the bad experience you had the last time you stayed but we'll surely keep on trying our best to improve our service. We look forward to welcoming you back here again. Have a great day ahead!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: AJ, FO Dept. 님, 2019년 7월 1일
Dear Sir/ Mdm Warmest Greetings from Pacific Palace Hotel! Thank you for your great feedback! We'll try our best to always match your needs and give you a wonderful experience. We look forward to welcoming you back here again. Have a great day ahead!

8/10 - 좋아요

Manikandesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth for stay family
Worth for family stay Good breakfast Room size was very good
2019년 5월에 2박 숙박함
답변 제공: AJ, FO Dept. 님, 2019년 7월 1일
Dear Mr Manikandesh Warmest Greetings from Pacific Palace Hotel! Thank you for your great feedback! We'll try our best to always match your needs and give you and your family a wonderful experience. We look forward to welcoming you back here again. Have a great day ahead!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good staff and service
Good stay
2019년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
pacific palace
The rooms are spacious very near to ferry terminal by car within.3 mins but nothing much at surrounding area... no 711 if yes have to walk around 20mins to the nearest shop..

10/10 - 훌륭해요

Debbie 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great experience
had a wonderful stay. the massage was great. went two times. easy to locate from harbour bay ferry terminal.

6/10 - 괜찮아요

liana 님, Jakarta

Nyaman
Bagus. Nyaman.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

HAMID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A bit noisy from the club music and the toilet hv a fish smell

8/10 - 좋아요

Pak Kin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for money stay.
Everything was fine except the swimming pool water is milky and has a salty taste. Could not find the indoor swimming pool as mentioned in the hotel website. Ask the hotel staff but direct me to the outdoor pool. :( Overall the hotel is nice for short stay.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay...
My stay was peaceful. Had a great stay despite a rundown hotel but overall its awesome.

8/10 - 좋아요

soundar 님, singapore

좋아요: 객실의 편안함
Nice hotel , breakfast quite ok nd lot of dishes,
Overall nice hotel to stay if you don't do the QC job at the hotel .., AC working well, clean bed nd towels , but the floor Matt is quite old .., not bugs nd flies inside .., but a bit costly compare tk with other hotels .,

6/10 - 괜찮아요

lark1961jp 님, JAPAN

ＷＩＦＩアクセスＮＯ
WIFIが 部屋ではアクセスできず、不便を感じた。 ---------------------------------------------------------------------------------------------------------------------------------------------------------

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor
Condition of hotel looks very rundown

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Amazing stay
3d 2n vacation and it was crazy good. Full on comfort, staff made me feel homey and comfortable. Would recommend it to anyone.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Clean Room.
Room was cleaned and spacious but hotel was a little rundown. Room was not readily for check-in by check-in time. The breakfast was below average.

10/10 - 훌륭해요

Mulyono 님, Bogor, Jawa Barat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kenyamanan ada disini.....
Sangat menyamankan....

4/10 - 별로예요

CHONG WEI 님, singapore

wifi
Room no wifi

8/10 - 좋아요

marcella 님, sabah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
.....
Recepcienist her name start with 'S'(female), she forgot to re-scan our room card key after we extend 1 more night to stay. The staff 'S'(male), did our pedi n meni, the worst experience ever, it was not properly done. He just simply applied the nail color with spoiled product, as we picked the colors we want all spoiled, i think probably the rest of the nail color is spoiled too.

8/10 - 좋아요

Mo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Location
2nd time here, the experience so far has been ok. It is about 5mins walk away from harbourbay ferry terminal which is a plus. I was charged 50,000 to go to the hotel from the terminal, so you are advised to just walk the short distance. Variety of food is ok, not great but definitely better than some hotels in batam. Overall experience was ok. Please note that you must deposit $50 at the counter b4 check in. taxi services provided by the hotel is more expansive then the ones you flag outside

6/10 - 괜찮아요

Zack 님, SGP

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Review
Room - Cabin Pros The room is quite spacious with lots of room space for walking or an addition of a queen size bed Convenient located near harbourbay ferry terminal. Short ride to shopping malls Comes with 3 pillows for a queen size bed Cons Toilet is very small, and conditions of the toilet is not very good with broken hanger. Lighting is very poor for the room Require more cloth hanger in the wardrobe. Air con is weak and it is not digital, have to adjust it using a knob, and at full blast, room is not very cool. Service counter is slow in receiving customers. Queued for 10 mins just to talk to the counter when there is only one person in queue. (One customer service officer at duty...)

10/10 - 훌륭해요

Peter 님, SG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good wrap
Good clean hotel with good sized rooms and good breakfast hall. Close to ferry terminal where there are great seafood restaurants. Interesting artwork and murals. Good value hotel.

6/10 - 괜찮아요

Gi 님, Singapore

좋아요: 객실의 편안함
Its a nice hotel & good for family
The hotel has a super elegant interior,the pool is so big n i chose it for the kiddy pool but the water was quite cold though.

6/10 - 괜찮아요

sal 님, spore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only big room ..poor breakfast & wifi just at lobby hotel.

6/10 - 괜찮아요

Sally 님, Singapore

좋아요: 직원 및 서비스
Nice hotel close to ferry terminal.
Overall had good experience with staff and our breakfast in the hotel. We stayed in a superior room with quite a spacious bathroom. Upon check in, we were been greeted politely. Except for part that my request not to assigned for corner room have not been met.

4/10 - 별로예요

실제 이용하신 고객

8/10 - 좋아요

Jaslyn 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean & comfortable stay
This is the 5th time I am staying in this hotel. The rooms are big n clean. All are well maintained. Very nice dim sum buffet. The only bad thing is there is only WiFi in the lobby, not in the room. Overall, good stay. Will go back again.