숙박 시설 정면 - 저녁/밤

스위스-베를린 발로이 바탐 여행 후기

3 out of 5
스위스-베를린 발로이 바탐
Komplek Villa Idaman Baloi, Batam, Batam Island

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 268개 이용 후기 중 79개" "
평점 8 - 좋아요. 268개 이용 후기 중 128개" "
평점 6 - 괜찮아요. 268개 이용 후기 중 47개" "
평점 4 - 별로예요. 268개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 268개 이용 후기 중 6개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

CHUNSU

2019년 11월에 10박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear CHUNSU, Thank you for sharing your constructive feedback related to your staying experience. Your satisfaction is important to us, and we are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best regards, The Management

8/10 - 좋아요

Jaemin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is very good condition of all when comparing with price
2019년 2월에 1박 숙박함
답변 제공: syaiful 님, 2019년 10월 7일
Dear Mr/Mrs. Jaemin warmest greeting from Swiss-Inn Batam, Thank you very much for taking the time to review our property we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam With kind regards, Swiss-Inn Batam

10/10 - 훌륭해요

Lorraine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel staff, from bellboy to reception to cleaners, were all very polite and friendly. My standard room has a aircon that was cold and shower head was strong. (both good) But after shower, it will caused a mini flood as there was only a half glass screen. Hotel is very close to Grand Batam Mall, 3 mins walk. As my stay was during CNY, the breakfast was abit of nightmare, hard to get a seat otherwise all good. Overall still recommended.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Lorraine,Thank you for making us as your trusted accomodation in Batam and for taking your time and giving us positive feedback and sharing your memorable stay experience on Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our service quality and our prime location has made your stay memorable. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager

6/10 - 괜찮아요

Johrathon

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Room and toilets looks old. Shower towel has a funky smell.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Johrathon, Thank you for taking the time to leave a constructive review. We've noted and followed up your constructive feedback for the smells on the bath towel with our laundry vendor and we'll be taking corrective action to prevent it occurring in the future. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. With kind regards, Enrico SR Aji Hotel Manager

8/10 - 좋아요

Zulkifili

2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 26일
Dear Zulkifli, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Enrico SR Aji Hotel Manager

10/10 - 훌륭해요

TinBoon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is located in the central of Batam. Shopping, dining can be accessed via walking. Hotel staffs were very polite and room itself was clean too. Breakfast overall for myself was quite satisfying. Strongly recommended to stay here if you come to Batam for Holidays.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear TinBoon,Thank you for taking your time and giving us positive feedback and sharing your pleasant stay experience through Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our product quality, service and prime location made our hotel meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager

10/10 - 훌륭해요

ben

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good staff and good property
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear ben,Greetings from Swiss-belinn Baloi, Batam! Thank you for taking the time to share your memorable experience in Expedia, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that product quality and service quality were able to exceed your expectations and glad to know that you have memorable time with us. We will share your compliment to all of our team as it will motivate and encourage us to keep continuously give the best service and quality to all our loyal guest. We are looking forward to the opportunity to welcoming you back again soon.With kind regards,Enrico SR AjiHotel Manager

10/10 - 훌륭해요

Alam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our second stay at this hotel, the receptionist was very helpful and friendly, the restaurant staff all very friendly and helpful because I got some issues with my leg.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Alam, Thank you for choosing Swiss-Belinn Baloi Batam for your trusted accomodation in Batam and we more than happy to know that you had a memorable staying experience with us. I will extended your appreciation to all our team. I believed it will motivate all our team to provide our best service and product always to all our loyal customers. Once again, thank you for making Swiss-Belinn Baloi Batam as your trusted accomodation and looking forward to welcoming you back. Best regards, Enrico SR Aji Hotel Manager

10/10 - 훌륭해요

khoo

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear khoo, Thank you for taking your time and giving us positive feedback and sharing your pleasant stay experience on Hotels.com following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our hotel meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you. With kind regards, Enrico SR Aji Hotel Manager

10/10 - 훌륭해요

Vajibur

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear Vajibur,Warmest Greeting from Swiss-Belinn Baloi, Batam.We would like to thank you for choosing Swiss-Belinn Baloi, Batam for your accommodation.We are really delighted to receive your feedback towards your stay. We look forward to welcome you back again.With kind regards,Enrico SR AjiHotel Manager

10/10 - 훌륭해요

TACK CHEONG 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is located at a quiet corner and just a very short walk to grand batam mall. Easy reach to lots of eating places and shopping. The check in process was fast and the staff was able to speak relatively good English. Highly rscommended
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Dear Tack Cheong,Thank you for taking your time and giving us positive feedback and sharing your pleasant stay experience through Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our service and prime location made our hotel meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager

8/10 - 좋아요

Por

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Yayan 님, 2023년 8월 24일
Dear Valued Guest, Warmest Greeting from Swiss-Belinn Baloi, Batam.We are appreciate your comments regarding your stay at the Swiss-Belinn Baloi, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

8/10 - 좋아요

Mohd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall excellent experience from the staff. Able to converse well in English and Bahasa Indonesia. Breakfast options are very good. Room service options are surprisingly good. My 2 concern is that the wifi connection isn’t smooth and the tv channels are blurry.
2023년 6월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Dear Mohd, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We've noted and follow up your feed back our wifi connection and blurry tv channels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Enrico SR Aji Hotel Manager

8/10 - 좋아요

Kum Loong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not much breakfast varieties.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Sham

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
only downside is the slopy path from hotel to the main road
2023년 5월에 2박 숙박함
답변 제공: Yayan 님, 2023년 5월 29일
Warmest Greeting from Swiss-Belinn Baloi, Batam.We would like to thank you for choosing Swiss-Belinn Baloi, Batam for your accommodation.We are really delighted to receive your feedback towards your stay,thank you for appreciating the service of the hotel.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

10/10 - 훌륭해요

Dennis

2023년 3월에 2박 숙박함
답변 제공: Yayan 님, 2023년 5월 29일
Warmest Greeting from Swiss-Belinn Baloi, Batam.We would like to thank you for choosing Swiss-Belinn Baloi, Batam for your accommodation.We are really delighted to receive your feedback towards your stay,thank you for appreciating the service of the hotel.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

6/10 - 괜찮아요

Wong

2023년 4월에 2박 숙박함
답변 제공: Yayan 님, 2023년 5월 29일
Warmest Greeting from Swiss-Belinn Baloi, Batam.We would like to thank you for choosing Swiss-Belinn Baloi, Batam for your accommodation.We are really delighted to receive your feedback towards your stay,thank you for appreciating the service of the hotel.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

6/10 - 괜찮아요

wai hong

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Location is good, 2min walk to shopping mall, 5 min to food places Hotel breakfast can be better
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 27일
Dear wai hong, Greetings from Swiss-belinn Baloi, Batam! Thank you for taking the time to share your contructive feedback, following your stay at Swiss-belinn Baloi, Batam. We've noted your constructive feedback and we'll follow up with our Food and Beverage Manager. Your contructive feedback will be shared to the team and we will see it as a positive challenge to help us continuously improve the quality of our product, facility and service. We are looking forward to the opportunity to welcoming you back again soon. With kind regards, Enrico SR Aji Hotel Manager

10/10 - 훌륭해요

Alam

2023년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 27일
Dear Alam, Thank you for taking your time and share this wonderful story of yours. I am glad that Swiss-Belinn Baloi service had been well delivered from the team. We will share your compliment to all our team, I believed all the team will be proud to read your compliment and motivate all us to provide our best service and product for all our loyal customers. We are looking forward to the opportunity to welcoming you back again soon. With kind regards, Enrico SR Aji Hotel Manager

8/10 - 좋아요

Clement

2022년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Clement, Thank you for your feedback, We are sure this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best Regards - Management

8/10 - 좋아요

Didier

2022년 11월에 1박 숙박함
답변 제공: Fitri 님, 2022년 11월 23일
Dear Didier, Thank you for your feedback, We are sure this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best Regards - Management

8/10 - 좋아요

Didier

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Fitri 님, 2022년 11월 23일
Dear Didier, Thank you for your feedback, We are sure this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best Regards - Management

8/10 - 좋아요

Didier

2022년 11월에 1박 숙박함
답변 제공: Fitri 님, 2022년 11월 23일
Dear Didier, Thank you for your feedback, We are sure this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best Regards - Management

8/10 - 좋아요

Siti Mariam

2022년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Siti Mariam, Warmest Greeting from Swiss-Belinn Baloi, Batam.We are appreciate your comments regarding your stay at the Swiss-Belinn Baloi, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous one.With kind regards,Enrico SR AjiHotel Manager

8/10 - 좋아요

Napsiah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Yayan 님, 2022년 9월 19일
Dear Valued Guest,Greetings from Swiss-Belinn Baloi, Batam.Thank you for taking the time to share your experience in our hotelWe look forward to welcoming you againThank you,The Management

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great service staff. Hotel is aged but serviceable
2022년 8월에 2박 숙박함
답변 제공: Yayan 님, 2022년 9월 8일
Dear Valued Guest,Greetings from Swiss-Belinn Baloi, Batam.Thank you for taking the time to review your stay with us Swiss-Belinn Baloi, Batam.Our team works hard to make sure our guest are comfortable and receive our best service.We look forward to welcoming you back.Thank you,The Management

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall, it's good
Friendly, attentive & great service staff. Hotel is clean & I've enjoyed my stay. Will come back
2022년 8월에 1박 숙박함
답변 제공: Yayan 님, 2022년 8월 24일
Dear Valued Guest,Greetings from Swiss-Belinn Baloi, Batam!Thank you for taking the time to record your comments, following your stay at Swiss-Belinn baloi, Batam.We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward to the opportunity to welcome you back.With kind regards,The Management

10/10 - 훌륭해요

Guan Hee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was near shopping mall. Walkable distance.
2022년 7월에 5박 숙박함
답변 제공: Yayan 님, 2022년 8월 16일
Dear Guan Hee Greetings from Swiss-Belinn Baloi Batam! Thank you for taking the time to record your comments, following your stay at Swiss-Belinn Baloi Batam. We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

10/10 - 훌륭해요

Kent 님, Virginia Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The young lady at reception was great. Spoke very good English and was very helpful
2022년 7월에 2박 숙박함
답변 제공: Yayan 님, 2022년 8월 16일
Dear Kent Greetings from Swiss-Belinn Baloi Batam! Thank you for taking the time to record your comments, following your stay at Swiss-Belinn Baloi Batam. We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

8/10 - 좋아요

Stephen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable Stay
It was comfortable and enjoyable. The early morning call was activated using a personal staff knocking on my door. Usually I expect a phone call. Unfortunately, the quilt cover was a bit dirty and toiletries was not refilled on 2nd day.
2022년 7월에 2박 숙박함
답변 제공: Yayan 님, 2022년 8월 16일
Dear Stephen Greetings from Swiss-Belinn Baloi Batam! Thank you for taking the time to record your comments, following your stay at Swiss-Belinn Baloi Batam. We are delighted to hear that we were able to exceed your expectations with our personalized service.We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

6/10 - 괜찮아요

Mohd Jasman

2022년 6월에 2박 숙박함
답변 제공: Yayan 님, 2022년 8월 16일
Dear Mohd Jasman Warmest Greeting from Swiss-Belinn Baloi Batam Thank you for taking your time to review your stay with us at Swiss-Belinn Baloi, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

10/10 - 훌륭해요

Pereira

2022년 5월에 2박 숙박함
답변 제공: Yayan 님, 2022년 5월 18일
Dear Valued Guest, Warmest Greeting from Swiss-Belinn Baloi, Batam. We appreciate your comments regarding your stay at the Swiss-Belinn Baloi, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 - 훌륭해요

Pereira

2022년 4월에 3박 숙박함
답변 제공: Ya2n 님, 2022년 5월 18일
Dear Valued Guest, Warmest Greeting from Swiss-Belinn Baloi, Batam. We appreciate your comments regarding your stay at the Swiss-Belinn Baloi, Batam. It is always a pleasure to receive positive feedback. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

6/10 - 괜찮아요

Clement

별로예요: 직원 및 서비스
Overall is average. Ok for most items. Unfortunately front counter service not detail enough. During checkin said my breakfast not included. Until I show them booking details to proof breakfast is included in my price then ok
2021년 12월에 1박 숙박함
답변 제공: Karbel 님, 2022년 1월 4일
Dear Ms. Clement, Warmest greeting from Swiss-Belinn Baloi, Batam. We seek through our data record and we do not find guest under your name. Please do us a favor by giving your name and your room number during staying with us. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 - 좋아요

Kiki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2021년 9월에 1박 숙박함
답변 제공: Ya2n 님, 2021년 9월 17일
Dear Mrs Kiki Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback on your stay. We look forward to welcoming you back again soon and we are always happy to serve you With kind regards, The Management

8/10 - 좋아요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short getaway
Great location with new shopping centre near by.
2020년 3월에 2박 숙박함
답변 제공: Karbel 님, 2020년 3월 29일
Dear Mr. Mohamad, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 - 좋아요

Tay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort, value and convenient
Reasonably good with this price tag. Near to Grand Batam Mall.
2020년 2월에 2박 숙박함
답변 제공: Karbel 님, 2020년 3월 29일
Dear Mr. Tay, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Karbel 님, 2020년 1월 17일
Dear Value Guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 - 훌륭해요

Ernest

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 1월에 3박 숙박함
답변 제공: Karbel 님, 2020년 1월 17일
Dear Value Guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 - 훌륭해요

H N

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its our Honeymoon suite enroute to Jogja next day.
2019년 12월에 1박 숙박함
답변 제공: Karbel 님, 2020년 1월 17일
Dear Value Guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 - 훌륭해요

shahril

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room
Centralise
2020년 1월에 1박 숙박함
답변 제공: Karbel 님, 2020년 1월 17일
Dear Mr. Shahril, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property itself no issues, great location beside the Grand Top 100, spacious room. I have booked 2 room, 1 via Agoda and another via Expedia. The superior room thou clean but got a sewer smell, pillow didn't seem clean. The suites is very spacious. Quite upset with the staff service as a day before checkin, they ask us to change my suites to superior at its market rate due to their suites being over booked and say trying to deduct my credit card a day before check in. when my payment supposed to be upon checkin. Worst told me they have the right to cancel my reservation. Outrageous, demand my rights and we got to retain my reservation. Risk to get the reservation cancelled, not sure its them or expedia.
2019년 12월에 1박 숙박함
답변 제공: Karbel 님, 2019년 12월 17일
Dear Madam Mary Tan, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective comment. We are sorry that our team had annoying you by calling for sure you really need suite room. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Terrible service! We were supposed to check in at 2pm. However, we were told no booking was done. After some time, then they apologized that they make a mistake. But all fully booked now so we have to wait. In addition, it’s clearly stated in the booking that breakfast it’s included for the 3 days stay. The manager argued that there is no breakfast included! We felt so cheated by this whole experience!
2019년 12월에 2박 숙박함
답변 제공: Karbel 님, 2019년 12월 16일
Dear Mr/s. Ching Yu Meng, Ng Buck Song, Tan Kim Wan Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective comment. We do apologize for any inconvenience during your staying. We did upgrade your 2 rooms to suite rooms due to over book of executive room as per your booking. We get booking through Expedia, stated your booking room only without any breakfast. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

6/10 - 괜찮아요

Kok Keong David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room registration
I booked 6 rooms but given 5 rooms because they follow the names submitted. I booked 6rooms thinking they will give the rooms as booked and the names can be given on arrival. My friends were made to forgo the room under my name.
2019년 12월에 1박 숙박함
답변 제공: karbel 님, 2019년 12월 17일
Dear Mr. Kok Keong David, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective comment. We will review it to make sure it will not happen again. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 - 좋아요

Edwin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Karbel 님, 2019년 11월 18일
Dear Mr. Edwin, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comment. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 - 훌륭해요

Alif

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Karbel 님, 2019년 11월 10일
Dear Mr/s. Alif, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comment. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is clean, staff were friendly and polite. Great location, shopping and eateries are all walking distance. Only improvement is the breakfast, should have more varieties but the coffee is good. Overall is very good, value for money.
2019년 10월에 2박 숙박함
답변 제공: Karbel 님, 2019년 11월 5일
Dear our guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comment. We will see the possibility to add varieties of breakfast. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 - 훌륭해요

Adie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were friendly, location of the hotel was good too, near a shopping mall. They always have good music every night too at the lobby
2019년 11월에 1박 숙박함
답변 제공: Karbel 님, 2019년 11월 5일
Dear Mr. Adie, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comment. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Location is ok. Walking distance to shopping mall. Breakfast spread need more variety of foods.
2019년 9월에 1박 숙박함
답변 제공: Karbel 님, 2019년 10월 29일
Dear value guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comments. We will improve step by step for breakfast variety of foods. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 - 좋아요

Madi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Karbel 님, 2019년 10월 27일
Dear Mr.Madi, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comments. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager