스탠다드룸, 킹사이즈침대 1개, 금연, 온수 욕조 | 객실 내 금고, 책상, 노트북 작업 공간, 방음 설비

페어브리지 인 & 스위트 바타비아 - 대리언 어뮤즈먼트 파크 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 264개" "
평점 8 - 좋아요. 1000개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 196개" "
평점 4 - 별로예요. 1000개 이용 후기 중 138개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 134개" "

6.8/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Zhihe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay for one night never thought that would able to find everything from Breakfast, Easy check in, clean and peaceful property, welcoming staff, pleasant place with list of activities to do around and it also smell so nice.
2024년 4월에 1박 숙박함
답변 제공: The Fairbridge Inn and Suites 님, 2024년 4월 9일
Thank you so much for your glowing review! We're delighted to hear that your stay with us was such a positive experience. We strive to provide exceptional service, from our easy check-in process to our clean and peaceful property. It's wonderful to know that you found everything you needed, from breakfast to a welcoming staff. We're also thrilled that you enjoyed the pleasant atmosphere and appreciated the variety of activities available nearby. We hope to welcome you back again soon for another enjoyable stay!

10/10 - 훌륭해요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My go to place whenever I stay in Batavia for all kind of service, comfort and all the access in great price.
2024년 3월에 3박 숙박함
답변 제공: Fairbridge Inn & Suites 님, 2024년 4월 8일
Thank you for your continued loyalty and for making us your go-to place whenever you stay in Batavia! We're thrilled to hear that you consistently find our services comfortable and our prices reasonable. Providing exceptional value and convenience to our guests is what we strive for, and your positive feedback reinforces our commitment. We appreciate your support and look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Shawn

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place with great breakfast and clean and easy access to lots of local restaurants, shopping center with amazing service.
2024년 3월에 3박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 4월 8일
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience at our establishment, enjoying our delicious breakfast, clean accommodations, and convenient access to local amenities. Providing outstanding service is our top priority, and it's rewarding to know that our efforts have made your stay memorable. We appreciate your kind words and hope to have the pleasure of welcoming you back soon!

6/10 - 괜찮아요

stephanie

단체 여행
좋아요: 직원 및 서비스
Breakfast was very limited
2024년 4월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 4월 8일
We provide the highest number of options around the Batavia. Below are breakfast options and we would still improving and ready to listen to your feedback and to improvise and add based on your feedback and request. Below is the what we offer in our 7:00 AM to 10:00 AM breakfast menu.1. Fruites - Apple, Banana, Oragnes 2. Juices - Apple and Orange Juice 3. Eggs - Boil Eggs and Hard Eggs 4. Oat Meals 6. 2 Types of Cereals 7. Milk 8. Muffins . 9. Breads (White & Brown) 10. 3 Types of Baggles 10. Butter and Cream Cheese 11. 24 Hours Hot Coffee We value your input and would love to hear your suggestions for additional options we could incorporate. Your insights are invaluable in helping us tailor our offerings to better suit your needs and preferences. Please feel free to share any ideas or requests you may have, and we'll do our best to accommodate them.

4/10 - 별로예요

Steve

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 4월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 4월 8일
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is incredibly important to us, and we genuinely appreciate the opportunity to address any issues you encountered.

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Fairbridge Inn & Suites 님, 2024년 4월 9일
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Your satisfaction is our top priority, and we regret that we fell short on this occasion.We would greatly appreciate the opportunity to learn more about your specific concerns and how we can make things right. Please feel free to reach out to us directly at 585 344 9999, so we can address your issues promptly.Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust in the future.

2/10 - 너무 별로예요

Jaros?aw

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
dirty towels and bedding generally dirty
2024년 4월에 1박 숙박함
답변 제공: Fairbridge Inn & Suites 님, 2024년 4월 8일
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the cleanliness of the towels and bedding during your stay. This is not up to our standards, and we are taking immediate action to address this issue with our housekeeping team. Your feedback is invaluable to us, and we are committed to ensuring that all our guests have a comfortable and enjoyable stay. Please reach out to us directly so we can discuss this matter further and make it right for you.

8/10 - 좋아요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice area, staff was helpful
2024년 4월에 1박 숙박함
답변 제공: Fairbridge Inn and Suites 님, 2024년 4월 7일
Thank you for your kind words Ricardo! We're thrilled to hear that you enjoyed our lovely area and found our staff to be helpful. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is clean and quiet. Close to buffalo and other areas
2024년 4월에 1박 숙박함
답변 제공: Fairbridge Inn and Suites 님, 2024년 4월 7일
Thank you for taking the time to leave a review! We're happy to hear that you found our property clean, quiet, and conveniently located near Buffalo and other areas. We appreciate your positive feedback and hope to welcome you back again in the future.

10/10 - 훌륭해요

stacy

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every stay is wonderful they always accommodate all my needs. Breakfast is always on time. More peaceful and easy access to many places. All the rooms are super clean and the bedding is so comfortable. I WILL DEFINITELY BE BACK SOON.
2024년 4월에 1박 숙박함
답변 제공: The Fairbridge Inns & Suites 님, 2024년 4월 6일
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that every stay with us has been wonderful and that we've been able to accommodate all your needs. It's fantastic to know that you enjoyed our breakfast, found our location peaceful, and appreciated the easy access to nearby places.We take great pride in maintaining the cleanliness of our rooms and ensuring that our guests have a comfortable stay, so we're delighted that you found our rooms super clean and the bedding comfortable.We look forward to welcoming you back soon for another enjoyable stay! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.

8/10 - 좋아요

Robert

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: The Fairbridge Inn & Suites 님, 2024년 3월 25일
Thank you so much for the fantastic 5-star review Amy! We're happy to hear that you had a wonderful experience during your stay with us. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back again soon for another great stay.

6/10 - 괜찮아요

Katie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hot water situation was really bad. It ran out very quickly which made the jet tub very difficult to use. The room was around 55 degrees when we arrived. The fitness center was unusable. The room was taped in plastic with freezing cold air blowing around. It was probably 40 degrees in there. Wouldn’t stay again.
2024년 3월에 2박 숙박함
답변 제공: The Fairbridge Inn and Suites 님, 2024년 3월 23일
Thank you for taking the time to share your experience with us Katie. We are truly sorry to hear about the challenges you encountered during your stay. Your feedback regarding the hot water availability, room temperature, and fitness center conditions is invaluable to us, and we sincerely apologize for falling short of your expectations.Rest assured, we are actively addressing these issues to ensure they are promptly resolved. We are committed to providing a comfortable and enjoyable experience for all our guests, and we regret that we did not meet this standard during your visit.We would be grateful for the opportunity to make things right and regain your trust. Please feel free to reach out to our management team directly so that we can discuss your concerns further and work towards a resolution.Once again, we apologize for any inconvenience you experienced and appreciate your candid feedback.

10/10 - 훌륭해요

zachary

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place with list of amazing things, Breakfast, location, parking space, comfy beds, nice and spacious room with so much peace at night and yes cleanliness standard was above the expectations in this kind of rate. The hotel smells amazing and the owner and manager are amazing people and very compassionate. I appreciate them more than i could explain here.
답변 제공: The Management Fairbridge Inn 님, 2024년 3월 20일
Thank you so much for your sharing wonderful experience Zachary! We're thrilled to hear that you enjoyed your stay with us and that our amenities, location, and service exceeded your expectations. We take pride in providing a comfortable and clean environment for our guests, and we're delighted to know that you appreciated it. We hope to welcome you back again soon!

8/10 - 좋아요

Rich

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was friendly. It was all good but breakfast was only cereal, kuice and coffee. And was smell of fish in the air
2024년 3월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 3월 17일
Thank you for sharing your experience with us. Rich! We value your feedback and are pleased to hear that you found our staff friendly. Regarding breakfast, we offer an extensive array of options to cater to our guests' preferences. Our breakfast spread includes fresh fruits such as bananas, apples, and oranges, ensuring a healthy start to your day. Additionally, we provide a selection of bread, including white and brown varieties, along with a choice of two juices, apple and orange.For those seeking a heartier option, we offer boiled eggs, yogurt, and a variety of bagels, including regular, everything, and brown bagels, accompanied by cream cheese and butter. Our assortment of muffins, including brown chocolate muffins, provides a delightful treat, while our healthy instant oatmeal ensures a nutritious choice.Furthermore, we understand that each guest has unique preferences, which is why we have a suggestion board in place. We are committed to going above and beyond to accommodate special requests and ensure that every guest's needs are met. Whether it's dietary restrictions or specific food preferences, we strive to tailor our services to exceed expectations in overall services. We apologize for the inconvenience caused by the smell of fish in the air and assure you that we will address this matter promptly. Your satisfaction is our top priority, and we appreciate the opportunity to enhance your experience with us. We look forward to welcoming you back and exceeding your expectations in the future.

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service
2024년 3월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn and Suites 님, 2024년 3월 18일
Thank you so much for the 5-star review Samuel! We're thrilled to hear that you had a great experience with our customer service team. We always strive to provide top-notch service to our customers, and we're glad to see it reflected in your feedback. If you ever need anything in the future, don't hesitate to reach out. We're here to help!

10/10 - 훌륭해요

Darlene

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In Batavia i have stayed more than 5 hotels howsoever this was one of the best place i have stayed in Batavia. As a guest i always look for comfort, space, location, breakfast, cleaning, peaceful, 24 hours coffee, customer service and and person who comes to your room everyday just to check everything is alright or anything you need. Don't forget to visit this place if you are around the area. Perfect!!
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 3월 11일
Thank you so much for sharing your wonderful experience with us Darlene! We are thrilled to hear that our hotel stood out among the many you've stayed at in Batavia. It's heartening to know that our commitment to comfort, space, excellent location, delicious breakfast, meticulous cleaning standards, tranquility, round-the-clock coffee service, and exceptional customer service met your expectations. Our team takes great pride in ensuring every guest feels well cared for, and we're glad our daily room checks added to your comfort. Your recommendation means the world to us, and we eagerly await the opportunity to welcome you back. Safe travels until then!

10/10 - 훌륭해요

Hunter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the nice and cool place I have ever stay in Batavia, from Room, comfort, cleanliness, BreKfast, Service, facilities, people, location, easy parking and nice welcoming front desk person who comes and check with you if we need anything at anytime and last but not the least in everything in most affordable price you won’t get any where in Batavia. All 10 star place!
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 3월 6일
Thank you so much for your wonderful review Hunter! We're happy to hear you enjoyed your stay with us, from the comfort and cleanliness of your room to the service and facilities we offer. It's great to know our front desk team made you feel welcome and supported throughout your visit. We aim to provide a memorable experience at an affordable price, and it sounds like we succeeded with your stay. We look forward to welcoming you back to Batavia for another 10-star experience!!! :):)

10/10 - 훌륭해요

george

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place with nice comfy beds, welcoming staff, authantic breakfast, peaceful and relaxing with most affordable rates. The person i met forgot his name Ank was quite helpful in every sense.
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 3월 5일
Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. We strive to provide a comfortable and welcoming environment, along with authentic breakfast options, all at affordable rates. We're glad Ank could assist you during your visit. We look forward to welcoming you back soon!

8/10 - 좋아요

Christiane

좋아요: 청결 상태, 직원 및 서비스
Parfait !
2024년 2월에 1박 숙박함
답변 제공: The Fairbridge Inn & Suites 님, 2024년 2월 28일
Thank you for your feedback!

10/10 - 훌륭해요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Value was excellent. Property is a little run down and however our room was very clean and comfortable. The property appears to have many long term stays who seem to hoard continental breakfast supplies so slim pickings for overnight guests.
2024년 2월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 3월 5일
Dear Carol,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found excellent value during your stay and that your room met your expectations in terms of cleanliness and comfort.We acknowledge your observations regarding the property's appearance and are currently working on enhancements to ensure our guests' experiences continue to improve. Additionally, your comment about the breakfast offerings is invaluable to us. We understand the importance of starting the day with a good meal, and we're actively looking into ways to ensure all our guests, whether staying for one night or longer, have ample and satisfying options to choose from.We appreciate your understanding and patience as we work on these improvements. It's our hope that on your next visit, you will notice positive changes and enjoy an even more comfortable and satisfying stay.

2/10 - 너무 별로예요

Danny

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible
2024년 2월에 1박 숙박함
답변 제공: Fairbridge Inn and Suites Batavia 님, 2024년 2월 18일
Hey Danny!I'm sorry to hear that you had a horrible experience. We take feedback seriously and would like to understand more about what went wrong so we can address it. Could you please provide more details about your experience?

10/10 - 훌륭해요

Lison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people
2024년 2월에 1박 숙박함
답변 제공: Fairbridge Inn & Suites Batavia 님, 2024년 2월 17일
Thank you for your feedback Lison. We thrilled to hear that you enjoyed our service and we are looking forward to see you again.

10/10 - 훌륭해요

Susan

2024년 2월에 1박 숙박함
답변 제공: Fairbridge Inn and Suites 님, 2024년 3월 23일
Hey Susan!Thank you so much for taking the time to leave us such a wonderful review Susan! We are thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we are delighted that we succeeded in doing so during your visit.Your kind words mean a lot to us and serve as a great source of motivation for our team. We truly appreciate your positive feedback and hope to have the pleasure of welcoming you back again in the future for another exceptional stay.

2/10 - 너무 별로예요

daniel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Left and went to another hotel
2024년 2월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 2월 5일
Dear Daniel, I'm sorry to hear that you had a less than satisfactory experience during your stay. We value your feedback and would appreciate more details to address any concerns you may have had. Our goal is to provide a positive experience, and we'd like the opportunity to learn from your feedback to improve. If you could share more specifics, we would be grateful. Thank you for taking the time to share your thoughts.

2/10 - 너무 별로예요

Bernadette

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not recommend
2024년 2월에 2박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 2월 4일
Thank you for sharing your feedback with us. Bernadette, We appreciate your honesty and apologize if your experience fell short of expectations. We'd love to learn more about your concerns to better address them. Additionally, we are actively working on improvements to ensure a more positive experience for all our guests. Thank you!

8/10 - 좋아요

prabhjot

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience
2024년 1월에 2박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 2월 2일
Hello Prabhjob,Thank you for sharing your experience with us! We're delighted that you had a good stay and appreciate your positive feedback. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit in the future.Thank you!Warm Regards,

10/10 - 훌륭해요

ibnali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
guy at the front desk was very cool and helpful
2024년 1월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 2월 1일
Thank you for the glowing 5-star review! We're thrilled you enjoyed your stay with us and appreciated Your feedback means the world to us, and we hope to welcome you back soon for another wonderful experience.

10/10 - 훌륭해요

Ciara

좋아요: 직원 및 서비스
별로예요: 청결 상태
not bad
2024년 1월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 22일
Thank you so much for your fantastic 5-star review! We truly appreciate your positive feedback and are thrilled to hear about your positive experience.Your feedback is important for us. It's valuable feedback, and we always strive for excellence. If there's anything specific you think we could improve on, please let us know.Thank you again

10/10 - 훌륭해요

Katie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazing! Hotel is very clean.
2023년 12월에 7박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 19일
Hi Katie, We greatly appreciate your positive feedback! It's wonderful to hear that you found our staff amazing and the hotel very clean. Providing excellent service and a clean, comfortable environment are top priorities for us. If there's anything specific you loved or if you have any suggestions for further improvement, please feel free to share. We look forward to welcoming you again in the future!Thank you again!

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. I did a long term stay for a month and half. The staff was nothing but amazing.
2024년 1월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 19일
Dear Katie,Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you had an amazing stay and that our staff contributed to making it enjoyable. Your feedback means a lot to us, and we look forward to welcoming you again in the future. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, feel free to let us know. We appreciate your support!Thank you!

10/10 - 훌륭해요

Ray

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very reasonably priced.
2024년 1월에 2박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 17일
Dear Ray,Thank you so much for your fantastic feedback! We're thrilled to hear that you rated us 5 out of 5 and found our pricing reasonable. It's our goal to provide excellent service at a fair cost, and we're delighted to know we've met your expectations.If there's anything specific you loved about your experience or any suggestions for improvement, we'd love to hear more. Your feedback helps us continuously enhance our services.Thanks again for choosing us, and we look forward to serving you again!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and one of the cleanest hotels i been in i recommend it 100 percent if anyone is in the area that wants a good warm place to stay.
2024년 1월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 17일
Hello Robert, Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff made your stay enjoyable and that you found our hotel to be one of the cleanest you've been in.We truly appreciate your recommendation and the 100 percent endorsement. It's always our aim to provide a warm and welcoming environment for our guests, and it's rewarding to know we succeeded during your stay.We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Brady

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was amazing. The room was nice clean and comfortable the staff was very friendly and welcoming.everything was overall just a nice place.
2024년 1월에 1박 숙박함
답변 제공: The Management of FairBridge Inn & Suites 님, 2024년 1월 10일
Thank you for sharing such wonderful feedback about your recent stay with us!It's especially heartening to know that our staff contributed to making your stay enjoyable with their friendliness and welcoming attitude. Creating a positive and welcoming atmosphere is a top priority for us, and your kind words reaffirm that we are on the right track.We are grateful for your glowing review, and it means a lot to our team. Should you ever plan another visit, we'd be delighted to welcome you back for another fantastic stay.Thank you once again for choosing us. We look forward to hosting you in the future!

8/10 - 좋아요

Maricela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: The Management of FairBridge Inn & Suites 님, 2024년 1월 10일
Dear Maricela,Thank you so much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had a positive experience during your stay at our hotel.We appreciate your 4-star rating and are delighted that you enjoyed your time with us. We are constantly striving to improve and provide the best possible service, and your feedback is invaluable in that process.

10/10 - 훌륭해요

Gary

출장 여행
2024년 1월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 8일
Thank you for your stellar 5 out of 5 review! We're delighted to learn that your experience with us was excellent. It's fantastic to know that our efforts to ensure a smooth late-night check-in and provide a bright and pleasant service were successful.Your positive feedback is truly appreciated, and we can't wait to welcome you back for another exceptional stay.

10/10 - 훌륭해요

Richard

가족 여행
2023년 12월에 3박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 31일
Thank you so much Richard for your glowing review! Achieving a perfect score of 10 out of 10 means a lot to me and truly motivates me to continue providing the best possible service. Your satisfaction is my top priority, and I'm thrilled to have met and exceeded your expectations. If there's anything else I can assist you with or any further feedback you'd like to share, please don't hesitate to let me know. Thanks again for the fantastic rating!

10/10 - 훌륭해요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The woman at the front desk was very helpful and friendly. We had to check in well past midnight and she was pleasant and bright eyed. In the morning I realized I'd forgotten my toothbrush and toothpaste which she was able to provide. It was an excellent experience overall. Thank you!
2023년 12월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 8일
Thank you for your kind words! We're delighted you had a positive experience during your late-night check-in. We're glad our team could assist you, and it's great to hear you found our service excellent. We appreciate your feedback and hope to welcome you back soon!

10/10 - 훌륭해요

Kevin

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value for the price!
Needed a room for 2 nights in the area and based on the price and good reviews we have it a shot. The check-in process was quick and easy, and our room was ready when we got there. The room was clean and the AC worked very well; shower had good pressure and hot water. The bed was nice. A little wear and tear in the wallpaper but nothing concerning. Staff were friendly and helpful. We did not have breakfast at the hotel because we had other plans already but it looked good and stocked well. Would recommend it if you are looking for a comfortable, clean and friendly place to sleep.
2023년 12월에 2박 숙박함
답변 제공: Managment 님, 2024년 1월 1일
Thank you for sharing your experience! We're glad to hear that check-in was smooth, the room was clean, and the amenities met your expectations. Your feedback about the staff's friendliness and overall comfort of the stay is greatly appreciated. We hope your other plans went well, and we'd love to welcome you back for breakfast next time. Thank you for recommending us.

2/10 - 너무 별로예요

Adam

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking into the main floor we noticed the uncleanliness of the area. After checking in around 4pm we could hear footsteps and furniture moving above us, this continued all night long. After 3 complaints to the desk about the noise nothing was done. We were told it could be the cleaning staff. Quiet time was supposed to start at 8pm, but obviously nobody cares about it there. The room didn't look like it was vacuumed, hair and fuzz balls in the bed, between the sheets. The bathroom ceiling looked like a leak happened at some point and it was cobbed together and looked like it would fall at some point. No table or stand, the microwave and fridge were just sitting on the floor. The bed had a stiff board like in the middle, so it would push you to the side instead of being able to sprawl out. No discount or refund even offered. Morning staff didn't care that we had issues and complaints. We will never return to this place, never. Probably the worst stay we have ever had, and we have stayed at some shady places in the past. Pay the extra money and go to a high quality hotel.
2023년 12월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 31일
Dear Adam,Thank you for taking the time to share your feedback. I'm deeply sorry to hear about your disappointing experience at our hotel.Uncleanliness of the main floor: We apologize for the lapse in cleanliness and will ensure our team addresses this promptly.Noise disturbance: I regret the inconvenience caused by the noise, and I'll personally look into why your complaints weren't addressed promptly.Room cleanliness: It's unacceptable that your room wasn't up to our standards. We'll reinforce our cleaning procedures to prevent such oversights in the future.Bathroom ceiling: I apologize for the condition of the bathroom ceiling. We'll inspect and rectify any structural issues immediately.Lack of furnishings: We apologize for the inconvenience caused by the absence of proper furnishings. Your feedback will help us improve room amenities.Bed discomfort: I'm sorry to hear about the discomfort with the bed. We'll investigate and address the issue to ensure a comfortable stay for our guests.No discount or refund offered: I apologize for the oversight in not offering a discount or refund. We value your feedback and will review our policies to ensure fair resolutions in such cases.Morning staff response: I regret that our morning staff didn't address your concerns adequately. We'll reinforce training to ensure all staff members are responsive to guest needs.I understand your decision not to return, but I hope you'll reconsider, as we're committed to making improvements based on your feedback. Before we initiate the refund process, we would like to connect you. Let us know what is the best time time and number to connect you so that we can address the issue which make pleasant experience to future guest and right feedback to Front desk and House keeper. Thank you!Management Fairbridge Inn & Suites

2/10 - 너무 별로예요

raymond

2023년 12월에 3박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 19일
Dear Raymond, We regret that your experience fell short of expectations. Your feedback is important, and we'd like to understand how we can improve. Kindly share more details about your visit or connect with our customer support team for a more personalized resolution. Thank you for helping us enhance our services.

10/10 - 훌륭해요

Katie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service!
2023년 12월에 6박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 19일
Dear Katie, Thank you for the kind words! We're delighted to hear that you experienced great service. If there's anything more we can do to enhance your experience or if you have any specific feedback, feel free to let us know. We appreciate your support and look forward to serving you again in the future!Thank you again!Warm Regards!

4/10 - 별로예요

Rockea

2023년 12월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2024년 1월 15일
Hi There,Thank you for taking the time to share your feedback. We value all customer opinions, and we're sorry to hear about your experience. Our goal is to provide excellent service, and we appreciate the opportunity to address your concerns.Please feel free to reach out to our customer support team at Fairbridge inn Management at (585) 604 0107 so that we can discuss your feedback in more detail. We genuinely value your input and strive to make improvements based on customer experiences.Thank you!

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Management of Fairbridge inn &Suites 님, 2023년 12월 24일
Good Morning Jennifer!Thank you for taking the time to share your positive experience! It's always rewarding to know that our efforts to provide a great stay are appreciated. We hope to have the pleasure of welcoming you back soon. If there's anything specific you loved about your stay, we'd love to hear more. Safe travels!Thank you!

10/10 - 훌륭해요

Sherri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Clean and large rooms, excellent service. Great price!! Excellent value. Only concern was an outside door in the hallway did not latch and was left open. Anyone could have entered.
2023년 12월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2023년 12월 23일
Hi Sherri,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our clean and spacious rooms, excellent service, and found our pricing to be a great value. We also appreciate your honesty in bringing to our attention the concern regarding the outside door in the hallway. Your safety and security are our top priorities, and we take such matters seriously. Rest assured, we have immediately addressed this issue and implemented corrective measures to ensure the latch is functioning correctly.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you again.

4/10 - 별로예요

Naveed

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
I had stayed in this hotel a year ago and it was good value for money. However, this time I found that the breakfast was not proper breakfast at all. The 4 items available were very limited quantity of bread, bagel, cereal and minuscule quantity of butter(I have stayed in at least 7 budget hotels in last 1 year in USA and Canada and never saw such small quantity of butter). Also, there was no hot water on the breakfast table to prepare coffee or tea. Last year more items e.g. jam, peanut butter, cream cheese, banane etc. were available on breakfast. later I went to a local restaurant to complete breakfast. Those who were expecting a basic ]breakfast would be in for a shock. The hotel will lose business for customers who take and pay for overnight stay with breakfast.
2023년 12월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2023년 12월 20일
Dear Naveed,Thank you for providing feedback on your recent stay with us. We appreciate your continued patronage and value your insights. Allow me to address your concerns regarding breakfast options and the weather-related inconvenience, combining both topics for clarity.Breakfast Options and Weather-related Inconvenience: We understand the importance of a satisfying breakfast and apologize for any inconvenience you experienced during your recent stay. While we continue to provide a variety of breakfast options, including Fruits (Banana, Apple, Orange), Proteins (Boiled Eggs and Hard Eggs), two types of Cereals (Cheerios and Apple Jacks), two types of Breads (Regular and Brown), and two Types of Bagels (Regular and Raisin), Cream Cheese, Butter, Jam, Jelly, and Peanut Butter. Complementing these choices, we provide Orange Juice, Apple Juice, and Milk, along with 24 hours of Coffee and Tea to cater to your preferences. Additionally, we are in the process of introducing Protein Bars to cater to diverse preferences. We acknowledge that external factors, such as stormy weather, can impact the availability of certain essentials. Due to unforeseen weather conditions, our supplier faced challenges in delivering some breakfast items. Rest assured, we are actively working to ensure the consistent availability of all breakfast essentials and are taking steps to enhance our menu based on guest preferences.Portion Sizes: We have taken into consideration the concern about the portion sizes, particularly for Butter and Cheese. To minimize waste and ensure sustainability, we have slightly adjusted the portions. However, we understand that individual preferences may vary. For guests who require more Butter or Cheese, we have made multiple small cans available, and our staff is more than happy to accommodate requests.Once again, thank you for sharing your feedback. We value your perspective, and we are committed to continually improving our services to meet and exceed your expectations.

8/10 - 좋아요

Erin

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2023년 12월 21일
Hey Erin,We're delighted to hear that you had a positive experience during your stay with us! Your satisfaction is our priority, and we appreciate your kind words. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please feel free to share. We look forward to welcoming you back for another excellent stay!Thank you again!

10/10 - 훌륭해요

G V S

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing experience. The hotel is well designed, well constructed, well maintained and well kept clean. The staff is very professional, very friendly and very polite. Breakfast is delicious, nutritious and healthy variety. We had to leave to airport early. They even opened breakfast early for us. Definitely it worth to come here. The price is very competitive in area.
답변 제공: The Management of Fairbridge Inn & Suites 님, 2023년 12월 19일
Thank you for sharing your positive feedback! We're delighted to hear about your amazing experience at the hotel. Your kind words about the design, staff, and breakfast are greatly appreciated. We hope to welcome you back soon! Thank you!Warm Regards,The Management of Fairbridge Inn & Suites

8/10 - 좋아요

Trudy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of staying at Fairbridge Inn and Suites Batavia and I must say, it was an exceptional experience from start to finish. I would like to provide feedback on various aspects of my stay to highlight the outstanding service, attention to detail, and customer-centric approach of the management and staff. Cost: First and foremost, I was pleasantly surprised by the affordability of my stay at Fairbridge Inn. The cost was reasonable, especially considering the level of service and quality of accommodation provided. Service and Hospitality: Sara and Ankit at Fairbridge Inn and Suites Batavia were truly exemplary in their hospitality. Their attention to detail and professionalism in customer service went above and beyond my expectations. From the moment I arrived, they made me feel genuinely welcomed and valued as a guest. Their dedication to providing every guest with outstanding hospitality is commendable and contributed significantly to my overall satisfaction with the stay. Attention to Detail: The attention to detail at Fairbridge Inn was evident in every aspect of my stay. The cleanliness of the room, the thoughtful amenities provided, and the efficient handling of any requests I had, all demonstrated a commitment to ensuring a comfortable and enjoyable experience for guests. Customer-Centric Management: The management, led by Sara and Ankit, clearly prioritizes the needs and satisfaction.
2023년 12월에 1박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2023년 12월 17일
Dear valued guest, thank you for your kind words! We're thrilled you had an exceptional experience at Fairbridge Inn and Suites Batavia. It's our pleasure to offer affordable rates while maintaining top-notch service. Sara and Ankit epitomize our commitment to hospitality, and your recognition means the world to us. We look forward to welcoming you back soon!Warm Regards,Thank you!

8/10 - 좋아요

Sandra D

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: The Management of Fairbridge Inn & Suites 님, 2023년 12월 14일
Thank you for choosing Fairbridge inn & Suites for your stay, and for taking the time to provide us with your valuable feedback. We're delighted to hear that you had a positive experience.Your satisfaction is our top priority, and we are grateful for your support. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to share. We look forward to welcoming you back for another wonderful stay.Warm regards,The Management Fairbridge Inn & Suites