로비

햄프턴 인 & 스위트 배턴루지/포트앨런 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 배턴루지/포트앨런
2755 Commercial Drive, Port Allen, LA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 707개 이용 후기 중 411개" "
평점 8 - 좋아요. 707개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 707개 이용 후기 중 59개" "
평점 4 - 별로예요. 707개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 707개 이용 후기 중 30개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Alanna

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The shower was full of what looked like pubic hairs. There was so much hair that we couldn’t even rinse it out causing the water not to drain. Then we pulled back the covers and there were also a few hairs. We went to the front desk, asked for a refund and just drove home. It was late and we were tired but there was no way I was staying there. We were very disappointed. I stayed at this hotel years ago and had no issues.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Lyndie

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
Was not very impressed. Hallways and muggy. Hot and smelly. Free breakfast was a joke. Went down 45 min before breakfast stoped being served and everything was empty, trash bags were closed up. Workers behind the desk were standing there playing on their phones. I was very pleased to be able to get extra towels and bedding easily. Overall wouldn’t recommend this stay.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

randall

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice newer hotel
2024년 2월에 1박 숙박함
답변 제공: dq 님, 2024년 2월 19일
Hi James,Thank you for your 5 STAR review of the Hampton Inn and Suites in Port Allen, Louisiana. We are thankful for your positive feedback, and it will motivate us to continue to provide excellent accommodations and service. We trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

2/10 - 너무 별로예요

ramie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bedroom and bathroom disgusting. Smelled like feet. Stains ALL over the walls in the bathroom. Toilet had a ring in it where the water had been sitting/not been cleaned. This is not your typical “Hampton Inn”
답변 제공: dq 님, 2024년 2월 19일
Hi Ramie, please accept my sincere apology for the issues you had at our property. I have investigated the situation and I have taken corrective action. These problems are totally unacceptable. nest time you are in the area, we would like to give you a greatly discounted stay. Dennis Quinn, General Manager

10/10 - 훌륭해요

TANYA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very well kept, the staff was very friendly. Room was very clean and it was quiet . So overall a excellent stay will be back another time
2024년 2월에 3박 숙박함
답변 제공: dq 님, 2024년 2월 14일
Hi Tayna, Thank you for your 5 Star rating of the Hampton Inn and Suites in Port Allen. We pride ourselves in being friendly and cleanly and are appreciative of your positive feedback. we strive to provide excellent stay and we are glad you had one with us. We hope to be of service to you again in the future. Dennis Quinn, General Manager

4/10 - 별로예요

Wendy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture was old and shower door was off the hinge. Room smelt like feet . I had to freshen it up.
2024년 1월에 1박 숙박함
답변 제공: dq 님, 2024년 1월 29일
Hi Wendy,I am sorry that we didn't meet your expectations. Our housekeeper should have reported the shower was off the hinge. Thankfully our owners will be doing a renovations soon which will include new furniture. obviously there should not be any orders in the rooms. I regret you didn't receive our normally high stands of service and accommodations.. we trust you will give us another opportunity to serve you in the future. Dennis Quinn, General Manager..

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay
2024년 1월에 1박 숙박함
답변 제공: dq 님, 2024년 1월 25일
Hi Steven,thank you very much for the 5 STAR review you gave the Hampton Inn and Suites in Port Allen. I have shared your review with my employees, and they were glad to receive your positive feedback. we strive to provide excellent service and are pleased that we have. We trust you will stay with us next time you are staying in the area. Dennis Quinn, general Manager

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 편의 시설/서비스
Great service
2024년 1월에 1박 숙박함
답변 제공: dq 님, 2024년 1월 17일
Hi Joshua,thank you very much for your 5 STAR rating of the Hampton Inn and Suites in Port Allen, Louisiana. We strive to provide excellent serve and it is nice to receive positive feedback as to our performance. We appreciate your review, and we trust you will stay with us again when you are in the area. Dennis Quinn, General Manager

6/10 - 괜찮아요

Eduart

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately this facility was dirty and not a good area. We use Hilton hotels all the time but this place was not kept up to the standards of the brand.
2023년 12월에 5박 숙박함
답변 제공: dq 님, 2024년 1월 9일
Hi Eduart, I am sorry that we didn't meet your expectations when you stayed with us recently. We apologize that we didn't provide our normally high standards of accommodations and service. We have reviewed who cleaned your room and who the inspected it. Consequentially, Port area is quiet area with very little crime activity. Perhaps you were referring to the curb appeal. We appreciate your business. Dennis Quinn, Dennis Quinn.

10/10 - 훌륭해요

Mary 님, Templeton

2023년 12월에 1박 숙박함
답변 제공: dq 님, 2024년 1월 9일
Thank you, Mary, for your 5 STAR RATING of the Hampton Inn and Suites in Port Allen, Louisiana. Our employees strive to provide our guests excellent service and we are glad to receive reviews like yours. We are glad we met your expectations. Please stay with us when you need accommodations in this area. Dennis Quinn, General Manager.

10/10 - 훌륭해요

TANYA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice and clean . The staff were very friendly and helpful with questions and checking in and checking out.
2023년 11월에 2박 숙박함
답변 제공: dq 님, 2023년 11월 29일
Hi Tanya, Thank you very much for the 5 STARS rating you gave the Hampton Inn and Suites in Port Allen, Louisiana. we appreciate it that you felt our hotel was very nice and clean. And the staff was very friendly and helpful. I shared your comments with my staff, and they were very pleased to receive your positive feedback. We trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

10/10 - 훌륭해요

Robert

2023년 11월에 1박 숙박함
답변 제공: dq 님, 2024년 1월 9일
Thank you, Robert, for your 5 Star review of the Hampton Inn and Suites in Port Allen, Louisiana. our employees strive to provide excellent service to our guests, and we are pleased to receive positive feedback. We trust you will stay with us again next time you are in the area. Dennis Quinn General Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: dq 님, 2023년 11월 20일
Hi William, thank you very much for the perfect 10 score you gave us concerning your stay at the Hampton Inn and Suites in Port Allen. we strive hard to provide excellent stays to our guests and we are very pleased when we receive positive feedback. We appreciate your business, and we look forward to having you stay with us next time you are in the area. Dennis Quinn, General Manager

8/10 - 좋아요

Carlos

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: dq 님, 2023년 11월 16일
Hi Carlos, Thank you for your 8 0f 10 rating of the Hampton Inn and Suites in Port Allen. We are glad to see you were generally happy with your stay at the Hampton Inn and Suites in Port Allen, Louisiana. Your review will help to understand that even though we receive good ratings there is still room for improvement and we will strive to provide excellent service. We trust. that next time you are in the area you will stay with us. Dennis Quinn, General manager

10/10 - 훌륭해요

RUSSELL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
Great place to stay.
2023년 11월에 1박 숙박함
답변 제공: dq 님, 2023년 11월 8일
Hi Russell, Thank you for your excellent rating of the Hampton Inn and Suites in Port Allen, Louisiana. I shared your rating with my employees, and they were pleased that you enjoyed your stay, we met your expectations, and you felt our hotel is a great place to stay. we appreciate your business and you taking the time to review us. We trust you will stay with us again next time you are in the area.

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great! Loved the room and staff.
2023년 10월에 1박 숙박함
답변 제공: dq 님, 2023년 10월 28일
Hi Kelly, Thank you for your 5 STAR review of the Hampton Inn and suites in Port Allen, Louisiana.I shared your comments with my employees and they we glad we met your expectations and pleased that you loved your rooms and the staff.We trust you will stay with us next time you are in the area. we appreciate you taking the time to review us. Dennis Quinn, General Manager

8/10 - 좋아요

Krista

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and clean
This hotel was just fine for our needs. We didn’t expect the highest quality and that’s ok. The bed and pillows were extremely comfortable so that is the most important. We would have liked a closet for hanging clothes and a couple more drawers to put away items. The breakfast was ok - not anything special but enough to get us fed before a long day. I would recommend staying there. One caution: if you are driving across the bridge into the city or to LSU, traffic is terrible. Add about 15 minutes to normal drive time.
2023년 10월에 2박 숙박함
답변 제공: dq 님, 2023년 10월 24일
Hi Krista, Thank you for your review of the Hampton Inn and Suites in Port Allen. We appreciate receiving your comments because it helps us identify areas we can improve upon. Your recommendation is greatly appreciated, and we trust you will stay us next time you are in the area. Thank you for your business. Dennis Quinn, General Manager

10/10 - 훌륭해요

Teddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was away from the busy areas with some dining options. The staff was friendly.
2023년 10월에 4박 숙박함
답변 제공: dq 님, 2023년 10월 24일
Hi Teddy,thank you for your 5 STAR review of the Hampton Inn and Suites in Port Allen, Louisianna I shared your comments with my employees, and they were pleased to receive feedback about their friendliness. We are glad to hear about our guests having a nice stay and us meeting their expectations. Dennis Quinn, General Manager

10/10 - 훌륭해요

Cassandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful
2023년 10월에 3박 숙박함
답변 제공: dq 님, 2023년 10월 16일
Hi Cassandra,Thank you very much for your 5 STAR review of the Hampton Inn and Suites in Port Allen, Louisiana. We are glad you had a wonderful stay with us. I shared your review with my employees, and they were very pleased to receive the positive feedback. We trust you will stay with us next time you are in the area. Dennis Quinn, General Manager.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel for the price
We've stayed here several times. I choose it frequently when I'm in the area. It's nice, the staff is friendly, and it's very clean. The beds are comfortable and there is coffee all the time in the lobby. This past stay the pool was being worked on so we missed out on it, but still very much worth the stay there. We will come back!
2023년 9월에 1박 숙박함
답변 제공: dq 님, 2023년 10월 6일
Thank you very much for your 5 STAR review of the Hampton Inn and Suites in Port Allen, Louisiana. I shared your review with my staff, and they were pleased that you felt the employees were friendly and the hotel was clean and comfortable thereby providing you with the feeling you received a great value. we are always glad when we meet our guests' expectations. we look forward to serving you again in the future. Dennis Quinn, General Manager

4/10 - 별로예요

Kel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff but in need of MAJOR updates.
First let me say that the staff was super nice and tried to accommodate as best they could. The hotel is run down and needs MAJOR updates. The fact that a worker left the elevator smelling like weed was our first clue that this was not going to go well. Once we entered the room and saw the bathroom - we immediately went down to ask for another room. Surely this was a mistake that this room was available to paying customers. After moving to another room I still had to cut our stay to one night - I just did not feel clean or comfortable in the room. The front desk again was accommodating and we received 100% of our money back even though it was a non cancellable rate. Due better franchise owner!
2023년 9월에 2박 숙박함
답변 제공: dq 님, 2023년 10월 27일
Hi Kelly, Thank you for your 5 STAR rating of the Hampton Inn and Suites. I am glad to see you loved our staff and they were super nice. I am pleased that our front desk staff were accommodating and reimbursed your money. I am sorry for the maintenance issues that you saw. If our staff follows protocol and resolves these issues before you come everything would be well, Usually they do/. I trust you will give us another opportunity. Dennis Quinn, general Manager

6/10 - 괜찮아요

Kia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Girls trip
Everything was great , expect we couldn’t get into our room( our keys didn’t work ).
2023년 9월에 1박 숙박함
답변 제공: dq 님, 2023년 9월 18일
Hi Kia,I am thankful that you had a great stay with us. I am not aware of the circumstances around your keys not working, but I am sorry you were inconvenienced. I will follow though to try and see what happened. I know it is an isolated problem, however. We trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

10/10 - 훌륭해요

Frances

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant visit
The service was pleasant. It was during a busy time.
2023년 9월에 1박 숙박함
답변 제공: dq 님, 2023년 9월 11일
Hi Frances, thank you very much for the very good survey of the Hampton Inn and Suites in Port Allen. I shared your comments with my staff, and we are pleased that you felt our service was pleasant. We are glad we met your expectations, and you enjoyed your stay. We trust you will stay with us next time you stay in the area. Dennis Quinn General manager

10/10 - 훌륭해요

Devon

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: dq 님, 2023년 9월 12일
Hi Devon, Thank you very much for your 5 STAR rating of the Hampton Inn and Suites in Port Allen, Louisiana. We appreciate your positive response because it motivates us to continue to provide excellent service. We are glad you enjoyed your stay and that we met your expectations. We trust we can be of service to you again next time you are in the area. Dennis Quinn, General Manager

10/10 - 훌륭해요

Christian

2023년 9월에 1박 숙박함
답변 제공: dq 님, 2023년 9월 11일
Hi Christian, Thank you for the excellent review of the Hampton Inn and Suites in Port Allen. I shared your review with my employees, and they were delighted to receive such positive feedback. Your review will help to motivate them to continue to provide excellent s service. We trust you will stay with us next time you are in the area.

10/10 - 훌륭해요

Johanna

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay.
2023년 8월에 1박 숙박함
답변 제공: dq 님, 2023년 8월 31일
Hi Johanna, Thank you very much for your 5 STAR review of the Hampton Inn and Suites in Port Allen, Louisiana. I share your review with my staff, and they were pleased to receive such a high rating. We are glad we met your expectations and that you enjoyed your stay. We trust you will stay with us next time you stay with us. Dennis Quinn, General Manager

8/10 - 좋아요

Sharye

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay and I will stay there again.
2023년 8월에 2박 숙박함
답변 제공: dq 님, 2023년 8월 24일
Hi Sharye, Thank you very much for the very good review of the Hampton Inn and Suites in Port Allen, Louisiana. We appreciate the positive report and are glad you will be back with us again. We are always happy to hear that we met expectations and that you enjoyed your stay with us. Until we see you again, take care. Dennis Quinn, General Manager

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel
2023년 8월에 2박 숙박함
답변 제공: dq 님, 2023년 8월 18일
Hi John,Thank you very much for the 5 STAR rating of the Hampton Inn and Suites in Port Allen. I share all of our ratings with my employees, and they appreciate hearing positive feedback. Your review will motivate them to continue to provide excellent service and accommodations. We are glad we met your expectations and that you had an enjoyable stay. we trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

10/10 - 훌륭해요

Rochelle

2023년 8월에 2박 숙박함
답변 제공: dq 님, 2023년 8월 15일
Hi Rochelle, Thank you for the excellent rating you gave the Hampton Inn and Suites in Port Allen, Louisiana. I shared your review with my employees and they were very pleased to receive your positive feedback. Reviews like yours motivates us to continue to provide excellent service. We trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

8/10 - 좋아요

Carolynn

2023년 8월에 3박 숙박함
답변 제공: dq 님, 2023년 9월 11일
Hi Carolynn, Thank you for the very good review of the Hampton Inn and Suites in Port Allen. We are glad that you enjoyed your stay and appreciate your positive review. we know it wasn't a 5 STAR review, so we understand we need to continue to improve. Thank you for your feedback. We look forward to being of service to you in the future. Dennis Quinn, General Manager

6/10 - 괜찮아요

Daniel

별로예요: 편의 시설/서비스
Bathroom was not clean at check in.
2023년 8월에 1박 숙박함
답변 제공: dq 님, 2023년 8월 14일
Hi Daniel,thank yu for taking the time to do a survey. We appreciate it. We are striving to recieve 5 STAR ratings so you review is a reminder that we need to continue to improve our performance. We will check into the circumstances of your bathroom cleanliness, and we will take corrective action. I am sorry that you didn't receive our normally high standards of service and accommodations Dennis Quinn, General Manager.

8/10 - 좋아요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: dq 님, 2023년 8월 12일
Hi Charles, We are glad you had a good stay with us. we have a motto that good is not good enough. So, your review is a reminder that we have to continue to improve our performance. We appreciate you taking your time to rate us. We trust you will stay with us next time you are in the area.

10/10 - 훌륭해요

Sheddrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: dq 님, 2023년 8월 8일
Hi Sheddrina,Thank you very much for the 5 STAR rating of the Hampton Inn and Suites in Port Allen, Louisiana. I have shared your rating with my employees, and they are pleased to receive the positive feedback. We are glad we met your expectations, and you had an enjoyable stay with us. We trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

10/10 - 훌륭해요

Brad

2023년 7월에 1박 숙박함
답변 제공: dq 님, 2023년 8월 2일
Hi Brad,Thank you very much for 5 STAR rating of the Hampton Inn and Suites Port Allen.We greatly appreciate and are thankful we met your expectations and you had an enjoyable stay. I shared your rating with my employees, and they were pleased to receive the positive feedback. We trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

10/10 - 훌륭해요

Katie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay with a family in West BR
I've stayed here several times. I visit the west side of the river several times a year and this hotel is conveniently located to everything in West BR. It also offers easy access to the bridge to get into the city. Check ahead for the traffic though, there is an alternate bridge if the interstate bridge is backed up. The hotel is very clean and well kept. My kids love the pool. The staff is amazing and remembers us when we come back to stay. There's coffee in the lobby at almost any hour of the day - I've come down late at night and it was still freshly made. Lots of breakfast options. I have picky eaters and there is something that each of them will eat. We'll continue to stay here, we really enjoy their hospitality.
2023년 5월에 1박 숙박함
답변 제공: dq 님, 2023년 7월 22일
Hi Katie,Thank you very much for your wonderful review of the Hampton Inn and Suites in Port Allen, Louisiana. We greatly appreciate the your nice comments about our accommodations, location, staff and service. We are pleased to receive such great comments and it motivates us to continue to provide excellent service to our guests. We trust you will be back and give us another opportunity to service you. Dennis Quinn, General Manager

10/10 - 훌륭해요

martha

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Todo excelente
2023년 7월에 1박 숙박함
답변 제공: dq 님, 2023년 7월 24일
Hi Martha, Thank you very much for the 5 STAR rating you gave the Hampton Inn and Suites in Port Allen.I shared your rating with my staff and they were pleased to receive the positive feedback. We trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice check in and quiet stay
2023년 7월에 1박 숙박함
답변 제공: dq 님, 2023년 7월 13일
Dear Dana, Thank you very much for your 5 STAR rating of the Hampton Inn and Suites Port Allen, Louisiana. We are thankful that you had a nice and quiet stay with us. My employees are glad to hear we met your expectations. It motivates them to provide excellent service in the future. we trust you will stay with us next time you are in the area. Dennis Quinn, General Manager

6/10 - 괜찮아요

Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스
a/c in the room was not blowing very cold
2023년 7월에 1박 숙박함
답변 제공: dq 님, 2023년 7월 11일
Hi Veronica, I am sorry that your air conditioning was not working to full capacity. We have had some extremely warm days which can cause discomfort however well they are working. I apologize that my staff didn't accommodate you with another room. We have recently cleaned all of our air conditioners which should help and we always have 4 new one on inventory for a quit changeout when necessary. Dennis Quinn, General Manager

8/10 - 좋아요

Tara

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Check-in took a long time and the hallways on the floor were as hot as Hades. Check-in lady was nice once she freed up and room is all fine.
2023년 6월에 1박 숙박함
답변 제공: dq 님, 2023년 7월 3일
Hi Tara, thank you for the 4 rating on your review. I am sorry that we didn't meet all your expectations. I apologize it took a long time to check in and that the hallways were so hot. We have since fixed our air conditioning unit for the hallways. We trust you will stay with us again next time you are in the area. Dennis Quinn, General Manager.

8/10 - 좋아요

RICHARD 님, Naperville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The TV worked on the night before but not in the morning. The hotel staff was not very helpful. The free breakfast was OK but not much more.
답변 제공: dq 님, 2023년 7월 3일
Hi Richard, Thank you for the good rating you gave us. I see we need to improve our performance, however. We appreciate your feedback.We have a saying. Good is not good enough.

10/10 - 훌륭해요

RICHARD 님, Naperville

2023년 6월에 1박 숙박함
답변 제공: dq 님, 2023년 7월 22일
Hi Richard,Thank you for your 5 STAR review! We are glad we met your expectations and that you had a enjoyable stay with us. I shared the rating you gave us with my employees, and they were pleased to receive the positive feedback. I trust you will stay with us next you are in the area. Dennis Quinn, General Manager

10/10 - 훌륭해요

Brenda

좋아요: 직원 및 서비스
No overhead smoking area.
2023년 6월에 1박 숙박함
답변 제공: dq 님, 2023년 7월 3일
Hi Brenda. Thank you very much for the 5 STAR Rating you gave us. My employees appreciate your positive feed. It motivates them to continue to provide excellent service to all of our guests. We look forward to serving you again in the future. Dennis Quinn, General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Unacceptable
Couldn’t get room cleaned daily and we reminded each morning. Had to keep asking for towels, kept forgetting to put them in room. One time they were out of towels. It was 10:30pm before we got them after calling front desk several times. People in parking lot drinking and blocking sidewalks and driveway entrance. Rap music blaring on hotel’s outdoor speakers. Couldn’t say anything about continental breakfast because they were out of all the food. I do not recommend this place.
2023년 6월에 3박 숙박함
답변 제공: dq 님, 2023년 7월 3일
I am very sorry for the many issues we had during your stay. They are inexcusable. Even with the many sports teams and family reunions we had we should have been able to keep up with the towel situation and housekeeping. I am sorry for this experience you had. Dennis Quinn, General Manager.

10/10 - 훌륭해요

Lana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Almost perfect
My only complaint was the curtains in the room that I stayed. The curtains were too small for the window and were zip tied to the rod, could not be opened or closed. I guessed they were temporary curtains. The staff at the counter made a note and promised to correct it.
2023년 6월에 1박 숙박함
답변 제공: dq 님, 2023년 6월 9일
Dear Lana, Thank you for the very highly rated review of the Hampton Inn and Suites in Port Allen. Yes you identified a quick curtain fix. We are awaiting new and the appropriate ones to arrive. nowadays everything seems to take forever. I am glad you enjoyed your stay and all of our other services and accommodations were excellent. Dennis Quinn, General Manager

10/10 - 훌륭해요

joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: dq 님, 2023년 6월 5일
Dear Joseph, Thank you very much for your 5 STAR review. Our employees strive to provide excellent service and are pleased to receive positive feedback about their performance. We trust we will be able to serve you again in the future. Dennis Quinn, General Manager

4/10 - 별로예요

Israel

2023년 5월에 1박 숙박함
답변 제공: dq 님, 2023년 7월 3일
Hi Israel, thank you for sending in a review. We clearly did not meet your expectations and I apologize for that. We need feedback to understand that we need to continue to improve our performance. We appreciate you taking the time to let us know. Dennis Quinn, General Manager.

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bait and Switch
No one asked for my ID. They did not have the room we booked - we needed two beds and a king with a sofa was not acceptable but all they had. Only one towel in the room.
2023년 5월에 1박 숙박함
답변 제공: dq 님, 2023년 5월 31일
Dear Julie, I regret that we did not meet your expectations. We certainly should have been able to provide you the room type you reserved. This is very unusual that it didn't happen. I am not sure what circumstances caused this to occur. Also, our room attendant and certainly our inspectors should have made sure you had your full complement of towels. I am sorry you didn't receive our normally high standards of service and accommodations.

6/10 - 괜찮아요

Reanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was nice and clean and the staff was friendly. The only downside was that the floor we were on had an order and the beds were not comfortable.
2023년 5월에 1박 숙박함
답변 제공: dq 님, 2023년 5월 23일
Dear Reanna, Thank you for your comment about our clean and friendly hotel. I shared your comment with my staff, and they were pleased to see your remarks. I apologize for the Oder and regret you found the to be uncomfortable. We appreciate you taking the time to do a survey so we may know how we are doing. Dennis Quinn, General Manager

2/10 - 너무 별로예요

JEFF

2023년 5월에 2박 숙박함
답변 제공: dq 님, 2023년 6월 19일
Hi Jeff, I am sorry that we did not meet your expectations. I regret you didn't receive our normally high standards of accommodations and service. We will continue to improve every aspect of our service so we may receive the best reviews possible. I apologize that you did not enjoy your stay. Dennis Quinn, General Manager