객실에서 보이는 전망

카리베 테소로 여행 후기

3.5 out of 5
카리베 테소로
Kai Linda Way, West Bay Beach, Roatan

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 254개 이용 후기 중 164개" "
평점 8 - 좋아요. 254개 이용 후기 중 45개" "
평점 6 - 괜찮아요. 254개 이용 후기 중 19개" "
평점 4 - 별로예요. 254개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 254개 이용 후기 중 13개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

Danny

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Caribe Tesoro 님, 2024년 3월 24일
Hi Danny, We'd love to hear more in regards to why your rating was so low for us as we always strive to give the highest quality of service. Please send us a note with feedback when you can!

8/10 - 좋아요

Clark

2024년 2월에 3박 숙박함
답변 제공: Caribe Tesoro 님, 2024년 3월 24일
Thank you for the kind review! We hope to see you again soon.

10/10 - 훌륭해요

Shantel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had beautiful sunset views, friendly staff, good breakfast, walkable to many other restaurants, shops and beachfront.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Thank you so much for staying with us and for your feed back :)

10/10 - 훌륭해요

Mike

2024년 2월에 1박 숙박함
답변 제공: Caribe Tesoro 님, 2024년 3월 24일
Thank you for the high praise, we hope to see you again soon.

10/10 - 훌륭해요

Suzanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was phenomenal! From the reception desk to the cleaning staff to the staff at breakfast and especially, Jack, the security man! Always helpful and willing to go out of their way. The location was great. We were sad to leave! The were converting to a fresh water pool while we there and hopefully they get it figured out. If they do we will definitely be back!
2024년 2월에 4박 숙박함
답변 제공: Caribe Tesoro 님, 2024년 3월 8일
Thank you for the kind review - we love our staff too! We have ensured our pool is fully functioning and working.

6/10 - 괜찮아요

Mary Anne 님, Lake Country

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The boardwalk accessing the property on either side was in need of repairs with boards missing. We were most dissappointed in that we had booked our stay and paid half up front for a certain theme room and did not get the room we booked. No notice that it was not available after a 10 month advance booking and payment and no offer to compensate us other than offering another room which was not at all what we hoped for. An offer to reduce the rate would have gone a long way. Most mornings the breakfast that was included was cold. Could use some help in the kitchen even making toast. On a plus, the Staff were great and it was clean...So much so that my husbands shorts were ruined with bleach from the bathroom floor. Other guests we spoke with said they had also stayed at the Caribe in previous years but it has changed and like us would not stay there again. It looks like the rooms are all being sold out privately anyway.
2024년 2월에 7박 숙박함
답변 제공: Caribe Tesoro 님, 2024년 3월 8일
Thanks for the feedback. The boardwalk is a troublesome topic as that requires Municipal approval which is hard to get in a timely manner - we've been trying for the last 2 years. We will take into consideration the remarks on our kitchen staff and will ensure we fine-tune our service timings. We're sorry about the room but The Castle was sold in 2023 and rooms were changed to themed rooms so we've had to accommodate room reservations. We'd love to chat more to get your feedback, please feel free to email us!

4/10 - 별로예요

Eric

2024년 1월에 4박 숙박함
답변 제공: Caribe Tesoro 님, 2024년 3월 24일
Hi Eric,We're sad to see such low marks. Can you provide a bit more information on where we missed when providing high-quality service for you?

10/10 - 훌륭해요

fred

Great view of the water. The pier was great to sit at and listen to the waves
2024년 1월에 1박 숙박함
답변 제공: Caribe Tesoro 님, 2024년 2월 14일
Thank you for your great review! Hope to see you again

10/10 - 훌륭해요

fred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great view
2024년 1월에 2박 숙박함
답변 제공: Front Desk Team 님, 2024년 1월 30일
Thank you for your wonderful review!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Caribe Tesoro Team 님, 2024년 1월 14일
Thank you for the wonderful review! Hope to see you again soon.

6/10 - 괜찮아요

Walter

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were very disappointed that the pool was under renovation and the pool pass to the resort next door was not desirable…
2023년 11월에 1박 숙박함
답변 제공: Caribe Tesoro 님, 2023년 11월 20일
Hi Walter,We’re so sorry you were disappointed by the pool closure. We did reach out before to let you know and also made alternate arrangements for you to enjoy a pool at our partner resort, had you let us know it was less than desirable our team would have tried to make up for it while you were on site. As you know the Caribbean has been hit by some pretty terrible storms the last few weeks so our construction timeline was delayed greatly. We’re hoping you give us another chance and come back to enjoy our Caribbean Treasure!

10/10 - 훌륭해요

Dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at Hacienda Caribe Tasoro the second week of Sept. We had an amazing time. The room was fabulous beyond belief!! Everything was top notch. The staff was awesome too. The breakfast crew, Tashawna and Christina were grwat serving the best coffee i have ever had and cooking to order great food. Rene and Danny were the bartenders at the swim up bar in the evening and they served up some great evening libations. They were friendly and helpful always giving suggestion and ideas for things to do. Danny even went out and found me a pound of the coffee they served for me to bring home. Great time great people!! We will go back and when we do we will be staying at the Hacienda!!
2023년 9월에 4박 숙박함
답변 제공: Caribe Tesoro Team 님, 2023년 11월 10일
Thank you for your kind notes. Our staff is great at going above and beyond for our guests and we're excited you experienced that as well. We are excited to welcome you back to Caribe Tesoro when you return!

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place are recommended every one stay and caribe tesoro…. I be back soon
2023년 10월에 6박 숙박함
답변 제공: General Manager 님, 2023년 10월 17일
Thank you, Oscar - we would be so excited to welcome you back!

8/10 - 좋아요

jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was great. Love the location. Liked having bottled water in the room. Pool was out of service, due to updates, however we understand, sometimes work needs to be done. We loved Roatan
2023년 9월에 7박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Thank you so much for your feed back:) We will have pool available for all our guest on November first from salt water to fresh water pool ... no more ocean water pool

10/10 - 훌륭해요

Sabina

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Thank you for feed back We are glad you enjoy your stay with Caribe Tesoro resort :)

10/10 - 훌륭해요

Luis

2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Thank you

10/10 - 훌륭해요

Gene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: General Management 님, 2023년 8월 22일
Thank you for the wonderful rating Gene! Looking forward to having you back soon!

8/10 - 좋아요

Dickson Stanley 님, Tampa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice cozy place (2nd time staying there), quiet and relaxing. Staff is friendly, welcoming, and helpful. However, the property is lacking in the maintenance area. The pool was dirty and the waterworks were not functioning. Also, no hot water in the shower. Everything else was fine.
2023년 7월에 3박 숙박함
답변 제공: General Management 님, 2023년 8월 22일
Glad to hear you enjoyed your time and were able to relax. Sorry to hear about your experience with our maintenance - we have kept this top of mind and have worked with our staff to ensure the general upkeep is up to standard. We hope to see you back again soon!

2/10 - 너무 별로예요

Blanca

2023년 6월에 11박 숙박함
답변 제공: General Mangement 님, 2023년 8월 22일
Hi Blanca, Thank you for your feedback - although we are sad it wasn't up to standard. With that being said, we would love to hear more about your experience. If possible, can you please send us an email so we can better our services?

10/10 - 훌륭해요

Michael

2023년 6월에 5박 숙박함

10/10 - 훌륭해요

Anthony

2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Caribe is on a great stretch of the beach and the staff are overall very friendly and engaged - hotel staff in particular are very quick to respond if you need anything, such as an AC being fixed or water dispenser refilled. Lovely room and the only small issue whilst I was there was that there was a lot of renovation - loud construction - going on that wasn't ideal. Nonetheless, absolutely would recommend!
2023년 5월에 7박 숙박함

8/10 - 좋아요

Jaimee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked our room 6 months in advance and didn’t find out out until the day we checked in that our room was being worked on. We were really excited about that room and it’s unique qualities.
2023년 5월에 9박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Jaymee, we are very sorry that your stay never meet all your expectations and you never got the room you wanted please reach out to this email reservations@caribetesoro.com and help us take care of you

2/10 - 너무 별로예요

Abiigail

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personal pésimo en la atención
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hola estamos atentos a sus comentarios Si puedes comunicar por medio de este número vía WhatsApp 504) 94546885

4/10 - 별로예요

Tiffany

2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Bruna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the stay
2023년 4월에 7박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best and kindest staff. Room 5 star clean Great bkfast and coffee
2023년 4월에 7박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
We are super glad you enjoy your stayAnd hope to have you stay with us once again

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to stay and relax! Great food, friendly and very helpful staff that think of everything, great views, next to West Bay beach, shops and restaurants, very clean, etc. Best part was watching a flock of macaws that visited every day! We will stay here again when we come back!
2023년 3월에 7박 숙박함

8/10 - 좋아요

Milinda

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room left a lot to be desired. Looks great in pictures. The staff made up for the entire stay. Trisha, Tishana, Shawn and the rest of the guys made my vaca amazing!
2023년 1월에 5박 숙박함

10/10 - 훌륭해요

Theresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. Made friends with the staff who were kind and very helpful. We'll be going back there next year.
2023년 3월에 8박 숙박함

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay at Caribe Tesoro. The staff was so friendly and wonderful and we were in a great location. The best part was when the cruises came in we could easily escape from the crowds to our home away from home and enjoy pool, food and drink.
2023년 3월에 5박 숙박함

6/10 - 괜찮아요

Douglas

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Timothy

2023년 3월에 2박 숙박함

4/10 - 별로예요

Doris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Malo
La estadia no fue del todo mala , pero relacion calidad precio no esta bien.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Spyridon

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The people are very nice service is good, the hotel is nothing like the pictures on Expedia I felt like I was in a 3rd world country for the money I spend it was not worth it, the people on the beach harassed you all day long to buy stuff and to get messages.
2023년 2월에 6박 숙박함

10/10 - 훌륭해요

Brandon

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Mirsa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cool older property right off the main beach. Nice rooms but our room didn't have a fridge (some did). Beautiful deck to have the included breakfast. Smaller property so you got to know guests and staff easily. Pool wasn't much but didn't need it as it was a short walk to the gorgeous beach. Staff was great and very helpful. They have a small restaurant and a nice pier to dine on...many restaurants very close. The restaurants have beach chairs to use but charge for them on days cruise ships came in.
2023년 2월에 10박 숙박함
답변 제공: Manager 님, 2023년 3월 6일
Thank you Scott for your feed back We glad to have you stayed with us We offer beach chairs to all of our guest Cruise and non cruise ship days for free VIP past are pick up at the front desk when you are ready to use the chairs … The resort you go to use the beach chairs is the Bananarama beach and dive resort we recommend that you go days that there is no cruise as there is so much people .. We are working on new ideas coming soon for our pool like moving from salt water to fresh water :) glad you enjoy your stay here with us and hope to have you back to

2/10 - 너무 별로예요

Richard Ralph

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
tried to give us wrong room. Tried to blame expedia for giving false information when it is the property that provides that info. out of food for the included breakfast. When you only offer 5 different things, how are you out of 2 of them every morning? onsite manager hides to try not to deal with issues. the sewer smell through out the entryway to the property is horrible. Pool (salt water) is disgusting. only changed once a week and gets stagnant with the heat. The state of disrepair in our unit was unbelievable. loose faucets that came off in your hand. razor sharp shower drains, that are bent to try and make them fit. bath towels that should be in the rag pile. pool towels were nice. only 2 lounge chairs on the entire property for use if you didn't have a suite. food was just adequate. The staff, other than the manager, is amazing. They try so hard to do a great job, but are not provided with the means to do it. this could be a pretty good place but owners just don't care. they have another property down the beach they concentrate on.
2023년 1월에 9박 숙박함
답변 제공: Operation manager 님, 2023년 3월 6일
Hi Richard , We sincerely apologize for the issues that you may have encounter during your stay Hacienda caribe Tesoro do not have an on-sight manager, but does have shift manager that can and able to take care of any problems you may have encountered during your stayed with us .. Owners are super caring and other property down the beach are handle by different owners and separate managements We have a few lounge chairs on site and only had them taken out once guest asked for them All chairs are locked near the pool area Thank you for staying and we apologies for any situations you may have encountered

10/10 - 훌륭해요

Daphne Yesenia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff were so welcoming and helpful through the trip. From the beginning to the very end. Me and my husband enjoyed our stay!
2023년 1월에 4박 숙박함
답변 제공: Managers 님, 2023년 3월 6일
Thank you :) we are glad you enjoyed your stayWe happy to know our staff was helpful and welcoming .:)

10/10 - 훌륭해요

Natasha

2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property.. will hold your luggage until check in... welcome drinks and a WONDERFUL staff!!!
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 5일
Thank you and hope to have you stay again in the future

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful ocean view
Overall good experience except at departure. The website advertises free airport shuttle when staying more than 3 days. It was not honored by the manager, sadly. Rooms were beautiful, but roof start leaking into the room while raining and a pipe broken was flooding bathroom during the bath. Location is good, i would recommend to get a rental car to explore the island.
2022년 12월에 7박 숙박함
답변 제공: Manager 님, 2023년 3월 5일
Thank you for posting about your stay here with us @ hacienda Caribe tesoro . We do offer airport services when the reservation is directly made with the hotel the services is included three nights and more .We would like to get in contact with you and and sincerely apologize about any inconvenience you may had have at the resort

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing place!
Our time here was so good we stayed an extra night!
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 5일
We are glad you enjoy your stay here with us

8/10 - 좋아요

Sebastien

2023년 1월에 5박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome place
Amazing views, awesome place! Staff friendly and accommodating. Only disappointment was no hot water.
2023년 1월에 1박 숙박함
답변 제공: Managers 님, 2023년 3월 6일
Thank you

6/10 - 괜찮아요

mark

2/10 - 너무 별로예요

Tarika

2022년 12월에 6박 숙박함

10/10 - 훌륭해요

Jenelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Lilian

2022년 12월에 2박 숙박함