해변에 위치, 백사장, 일광욕 의자, 비치 파라솔

인피니트 베이 스파 앤 비치 리조트 여행 후기

3.5 out of 5
인피니트 베이 스파 앤 비치 리조트
West Bay Road, Roatan, Bay Islands

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 575개" "
평점 8 - 좋아요. 1002개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 83개" "
평점 4 - 별로예요. 1002개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 45개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Carolyn

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best part about Infinity Bay is the location on the reef. If you are coming to snorkel or dive, the location is excellent. We snorkeled several times a day and once at night with an underwater flashlight. The amount of fish-life, coral, sponges, and other sea life was as good as any place we snorkeled or dove in Roatan. The downside is that so much of the property is currently under construction. (March 2024). We had to walk to the front entrance every time we went to the lobby. The breakfast room was clearly a temporary fix while the real dining gets a facelift. The on-beach dining had terribly slow service. The food was good enough and comparable to many of the other places to eat on the beach in West Bay. The new pool is still under construction and we were constantly walking under scaffolding on the ends of other buildings. The whole hotel will have a better vibe when all this construction is completed. The staff was all very nice and helpful. Our rooms were kept clean and the grounds were mostly picked up. I found sharp bottle caps in the sand several times. Overall I would recommend Infinity Bay, but would wait until construction is complete before ever returning myself. The situation around getting shuttles to the airport was a bit confusing and shifty. We were not able to use the free shuttle at any point. But we paid for an Infinity van and driver to take us to the airport-not free. I think your flights and stars have to align to get the free shuttle.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 27일
Estimado Carlos,Gracias por hospedarte con nosotros en Infinity Bay Resort. Es para nosotros un gran placer saber que su estadía fue placentera y agradecemos sus comentarios.

10/10 - 훌륭해요

Kurt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place to stay and everything is within walking distance in West Bay
2024년 3월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 26일
Dear Kurt,Thank you for staying with us at Infinity Bay Resort! We are glad your stay was a memorable one, and thank you for your feedback.We hope to see you again soon!

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me encanto súper espaciosa y comoda
2024년 3월에 2박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 26일
Querida Judith,Gracias por hospedarte en Infinity Bay Resort! Nos deleita saber que tu estadía fue placentera y de tu completo agrado. Gracias por dejarnos tus comentarios. Esperamos poder verte nuevamente proto!

10/10 - 훌륭해요

Candee Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of the best places to stay in Roatan! You can swim out 60-70 yards from the beautiful beach to the 2nd largest reef in the world! Amazing snorkeling! Each room comes with a full kitchen so you can fix your own meals! Eldon’s is the giant grocery store near the airport so you can stock up. Many restaurants nearby as well
2024년 3월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 26일
Dear Candee,Thank you for choosing Infinity Bay Resort! We very much appreciate your kind words towards our resort. We are glad your enjoyed your stay in our accommodations and our ammenities. Looking forward to hosting you as our guest again soon.

8/10 - 좋아요

DELIA L 님, Raceland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best
2024년 3월에 6박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 26일
Dear Delia,Thank you for staying at Infinity Bay Resort! We are elighted to see you had an excellent time during your stay with us and thank you for your feedback, we greatly appreciate it.

8/10 - 좋아요

Jorge A

가족 여행
Me hubiera gusta Que hayan actividades como volibol de playa.
2024년 3월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 19일
Estimado Jorge,Gracias por hospedarte con nosotros en Infinity Bay Resort! Apreciamos tus comentarios y agradecemos que nos dejaras tus retroalimentacion.

10/10 - 훌륭해요

Doris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place definitely recommend.
2024년 3월에 2박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 18일
Dear Doris,Thank you for staying with us at Infinity Bay Resort! We are delighted to see you enjoyed your stay with us, and thank you for taking the time to leave us a review, we very much appreciate it.Looking forward to hosting you as our guest again soon!

10/10 - 훌륭해요

Belinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything specially the people at the bar Juanito and Maira thank you infinity the best place in Roatan I love it
2024년 3월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 18일
Dear Belinda,Thank you for staying at Infinity Bay Resort! It pleases us to see you had a great time during your stay with us, and we thsnk you for taking th time to leave us such a kind worded review. We look forward to seeing you again soon!

8/10 - 좋아요

russ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and attentive to issues that come up - like with our air conditioner. Airport shuttle was disappointing and infrequent. We had to pay for our own taxi to and from. When we arrived, we would have waited for 1 hour for the next shuttle. Infinity Bay staff helped us get a different taxi. It was the van from Infinity Bay and we had to pay $70 to get to the hotel (in their van!!).
2024년 3월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 17일
Dear Russ,Thank you for staying at Infinity Bay Resort! We are glad to see you had a great stay and want to thank you for taking the time to leave us a review, we greatly appreciate it.

10/10 - 훌륭해요

Niki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it all
2024년 3월에 3박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 13일
Dear Niki,Thank you for staying with us at Infinity Bay! We are delighted to see you loved your stay with us and want to thank you for taking the time to leave us your feedback. Looking forward to hosting you as our guest again soon in the near future.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property. Great service!
2024년 2월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 3월 7일
Dear John,Thank you for staying at Infinity Bay Resort! We are delighted to see you had a great time during your stay with us. Thank you for leaving us a review and for your kind words of praise towards our staff and premises.Looking forward to seeing you again soon!

8/10 - 좋아요

Amy

단체 여행
좋아요: 편의 시설/서비스
We had no hot water for the first 5 days. Called for maintenance but they never showed up, or if they did they did not correct the problem. Finally my husband was fed up and figured out how to fix it himself. Very disappointed.
2024년 2월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 2월 28일
Dear Amy,Thank you for staying with us at Infinity Bay Resort! We are saddened to see yo had issue during your stay, and very much appreciate your feedback, which will help us take all the corrective actions to prevent this issues to repeat themselfs.

10/10 - 훌륭해요

Rick Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Large rooms, Great views and pi area very nice. Was great to bw able to walk up an down the beach. Very good snorkeling and diving areas right off the property.
2024년 2월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 2월 26일
Dear Edward,Thank you for staying at Infinity Bay Resort! We are delighted to see you had a great time during your stay with us, and very much appreciate you taking the time to leave us a review; your feedback really hels us. Looking forward to hosting you as our guest again soon.

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the property and the accommodations. The location is fabulous, with the best snorkeling right at our beach! It was close to everything. We will definitely be back!
2024년 2월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 2월 23일
Dear Lori,Thank you for staying with us at Infinity Bay! We are delighted to see you had a great time and enjoyed your stay with us. We thank you for your kind words of praise towards our facilities and ammenities. Looking forward to seeing you again soon!

10/10 - 훌륭해요

luis 님, Richmond Hills

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place stay.
2023년 12월에 3박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 2월 22일
Dear Luis,Thank you for staying at Infinity Bay Resort! we are delighted to see you had a great time during your stay and very much appreciate you taking the time to leave us your review.

8/10 - 좋아요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Once they get the construction completed, it'll be much better. Pool is beautiful, the sea Bay is awesome, great snorkeling and kayaking.
2024년 2월에 3박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 2월 14일
Dear Samuel,Thank you for staying at Infinity Bay! We very much appreciate your review and look forward to seeing you again soon once our new features are open.

4/10 - 별로예요

Gabriel 님, Voorhees

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I truly don’t know how this place was ever considered 5 stars. To begin, they assured us construction would be completed in December, we stayed in February, construction was still underway, loudly everyday from 7am - 5pm. Upon arrival, our key cards to our room didn’t work, so they told us to standby for the maintenance man, who took 4 hours to show up. We had to call maintenance 3 more times throughout the trip for the door, as well as additional times for the water not turning on, there being no hot water, and the WIFI not working. The rooms didn’t have basic essentials like soap or shampoo. The furniture and rooms are extremely outdated, and the pricing of food and drinks were pretty outrageous. The staff all were extremely aggressive about receiving their tips in cash, instead of putting it on our cards.
2024년 2월에 5박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 2월 14일
Dear Gabriel,Thank you for staying at Infinity Bay! We regret to see your stay was not up your expectations and will follow up on the issues you mention during your stay. We thank you for taking the time to leave us a review.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So laid back and we met such nice people.
2024년 2월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 2월 12일
Dear Jennifer,Thank you for staying at Infnity Bay Resort! We are delighted to see you had an excellent time during your stay at the resort and thank you for taking the time to leave us a review. Looking forward to hosting you again soon.Warm regards,

8/10 - 좋아요

Mark 님, Angola

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place but they had construction going on! But it’s a great place
2024년 2월에 5박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 2월 6일
Dear Mark,Thank you for staying at Infinity Bay Resort! We are delighted to see you enjoyed your stay with us, and thank you for leaving us a review.

10/10 - 훌륭해요

Marc 님, Freehold

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were big/spacious and with a fully operational kitchen. Recommend a stop at the grocery store to cut back on food costs.
2024년 1월에 6박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 30일
Dear Marc,Thank you for staying at Infinity Bay! Your feedback is much appreciated! We are delighted to see you had a great time during your holiday with us, and hope to see you again soon.

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its a great place to stay but the furniture and kitchen amentites could use udating.
2024년 1월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 29일
Dear Patrick,Thank you for staying at Infinity Bay! We appreciate you taking the time to provide us with your feedback, which is most valuable to us.

10/10 - 훌륭해요

Edwin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great atmosphere.
2023년 12월에 2박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 29일
Dear Edwin,Thank you for staying at Infinity Bay! We are delighted to see you had great time during your stay, and thank you for leaving us your feedback, which is most appreciated.

6/10 - 괜찮아요

Joseph 님, Cerritos

2024년 1월에 8박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 29일
Dear Joseph,Thank you for staying at Infinity Bay! We appreciate your review, this helps us improve our service.

10/10 - 훌륭해요

Shelley 님, Azle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place my family always stays here when we are in Roatán.
2024년 1월에 5박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 29일
Dear Shelley,Thank you for your continued preference towards Infinity Bay! it is our great pleasure to host you and your famility everytime! We look forward to seeing you all soon again.

4/10 - 별로예요

Tristan Roger

별로예요: 청결 상태
2024년 1월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 17일
Dear Tristan,Thank you for staying at Infiniy Bay! Your feed back is much appreciated

2/10 - 너무 별로예요

Joff

2024년 1월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 17일
Dear Joff,Thank you for staying at Infinity Bay! You feedback is mucha appreciated.

6/10 - 괜찮아요

robin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Resort is under construction so our garden view room was TERRIBLE. It overlooked the construction site and road and the workers congregated to smoke directly under our room. I went back to the front desk and ask if anything else was available and was told I could upgrade for $1,000. We did because the original room was so bad. Our new room had a great view but unfortunately only one shower worked for half our stay. On a positive note, everyone who worked at the bars, restaurants and beach, were kind and hardworking. I wouldn’t go back unless the construction is finished.
2024년 1월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 17일
Dear Robin,Thank you for staying at Infnity Bay! We regret to see your experience was not up to your expectations, and very much appreciate your feedback. We thank you for your kind words of praise towards our staff.

6/10 - 괜찮아요

jessica

2024년 1월에 2박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 16일
Dear Jessica,Thank you for staying at infinity Bay! We appreciate you taking the time to leave us your feedback, it helps us improve our service.

6/10 - 괜찮아요

juan

좋아요: 직원 및 서비스
2024년 1월에 5박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 29일
Dear Juan,Thank you for staying at Infinity Bay! We appreciate your rating, this helps us improve our service.

10/10 - 훌륭해요

Sabra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty property and beach.
2024년 1월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 16일
Dear Sabra,Thank you for staying at Infinity Bay! We are glad to see your stay was great, and look forward to hosting you as our guest again soon. Thank you for leaving us your rating.

8/10 - 좋아요

José Guillermo

2024년 1월에 2박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 29일
Dear Jose,Thank you for staying at Infinity Bay! We appreciate your rating!

8/10 - 좋아요

Michelle 님, Boulder

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location right on west bay. However the room could use an update. Pullout bed’s mattress had a huge concave dent in it which made kiddo sleeping very uncomfortable. Provided bare minimum towels and bedding. (We were able to order more though.) Not even a dish cloth.
2023년 12월에 3박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 9일
Dear Michelle,Thank you for staying with us at Infinity Bay! We appreciate you taking the time to leave us a review, you feedback is most valuable to use to help us improve our service.

6/10 - 괜찮아요

jennifer

좋아요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 8일
Dear Jennifer,Thank you for staying at Infinity Bay! Your feedback is very valuable to us, thank you for taking the time to leave us your rating

6/10 - 괜찮아요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms with nice pool area. However, they have limited beach chairs that people claim early in the morning even though they are not using and they ran out to beach towels by 10. Went back 3 times over 3 hours and were never able to get a beach towel. The staff was friendly but when we arrived we still had to wait over an hour for our room to be ready. We checked in after 5. When we did finally get the room, there were. I towels or bedding for the sleeper sofa. The on-site restaurants have good food but are pricey.
2024년 1월에 2박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 8일
Dear Jeffrey,Thank you for staying at Infinity Bay! Thank you for your feedback, your comments help us improve our service.

8/10 - 좋아요

Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Live music outside at night, large rooms, and large balconies. The breakfast was awesome. Easy place to catch a water taxi. The beach is a little small and could never find a beachfront chair. Would return to Infinity Bay!
2023년 12월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 3일
Dear Charlotte,Thank you for staying at Infinity Bay! We are glad to see you had a great time during your stay with us, and very much appreciate your feedback and kind words of appreciation towards our ammenities and accomodations.Looking forward to hosting you as our guest again soon!

6/10 - 괜찮아요

Michael

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 6박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 3일
Dear Michael,Thank you for staying at Infinity Bay! We appreciate you taking the time to leave us a review. You feedback is very important to us.Looking forward to hosting you as our guest again soon.

10/10 - 훌륭해요

Tatiana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 3일
Dear Tatiana,Thank you for staying at Infinity Bay! We appreciate you taking the time to leave us a review. You feedback is very importanta to us.Looking forward to hosting you as our guest again soon.

4/10 - 별로예요

Anne

가족 여행
별로예요: 직원 및 서비스
The property was fine. The pool area was nice and the food was fine. I don’t think we were able to see the full benefits of staying at a property of this cost because we were only there one night and they didn’t have our room ready until a couple hours after check in so by the time we were able to change and go to the pool it was getting cool and dark. We also started the stay by not having the shuttle service sent to the ferry when we arrived even though there had been communication and confirmation by the resort ahead of time. When we called to check about the ride, they seemed to have no idea that they had forgot to come get us. The room was large and had a full nice kitchen. We were charged an extra fee for an extra person in our room but still only received the minimal amount of towels even though we had an extra people on the reservation made several months ahead of time. The property overall is a nice place but for the cost it would be nice to have a little extra level of service. It was disappointing that when an issue did arise they didn’t have a solution to fix it and didn’t really put in effort to come up with something to help the costumer.
2023년 12월에 1박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 1일
Dear Anne,Thank you for staying at Infinity Bay! We regret to see you stay was not up to your expectations, and thank you for taking thee time to leave us your review, your feedback helps us improve our service. Warm regards,

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They never changed our bed sheets the entire week we were there. We had to ask for housekeeping every day. And even with that, our sheets were never changed. There were a couple of days they ran out of clean towels for our bathroom. There were several days we never received wash clothes. The towels were thin and grey. My dust rags at home are in better shape than what i used to dry off. There were several days the beach hut didn't have clean beach towels. We had to wait hours for clean ones. Cruise boat passengers take over the resort and use up all the chairs. There were literally hair balls every day on the outside steps leading from our room. No idea how or why they got there and were not cleaned up. The refrigerator temperature was not adjustable and our food and drinks got ruined from freezing over. The ceiling fan in both bedrooms made a horrible rattling noise that would wake you up from a sound sleep every night. As we were walking from our unit to breakfast every morning and coming home from dinner at night, the smell of sewer gas outside our building was enough to make you sick. No idea how this place is rated 4 stars. More like 2 at best. Would not recommend.
2023년 12월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 29일
Robert,Thank you for staying at Infinity Bay. We regret to see your stay was not pleasant, and thank you for taking the time to leave us a review., your feedback helps us improve our service.

6/10 - 괜찮아요

Amy

가족 여행
별로예요: 직원 및 서비스
Well I have to say I am in love with Roatan, but maybe not so much with Infinity Bay. There may be some factors contributing to that. First, they were renovating the pool area and the room we were placed in was directly in front of the construction. The first night we got there it smelled so bad, presumably from standing water in the pool. We asked to have our room moved but were denied. The food at IB is mediocre at best. We did not have all inclusive which I’m happy about because of the quality of food at nearby restaurants. It was nice to explore other restaurants whose food I thought was much better. (Naboo was our fav) The beach is incredible! The snorkeling is probably the best I’ve ever encountered. Beautiful, crystal clear water with lots of reef and fish. Just stunning. Room cleaning was a poor spot. They came at ~5pm each day, which was way too late. Wanting to shower after a long day at the beach and pool, we didn’t have clean towels and the rooms were still unkempt. Morning breakfast is just ok. Nothing to write home about. All in all, I loved Roatan and hope to go back someday. I’m just not sure it will be at IB.
2023년 12월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 29일
Amy,Thank you for staying at Infinity Bay. We regret to see your stay was not pleasant, and thank you for taking the time to leave us a review. You feedback helps us improve our service.

6/10 - 괜찮아요

Maritza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Problema con mi reservación ruidoso por la renovación lo cual comprendo pero creo q mi locación para una estancia de 6 días no fue la adecuada i la cual cambia la persona q me atendió cambiándome del 5 al 9 el cual no pude dormir más de las 6:30 am realmente es mi 2 estancia i no fue lo esperaba
2023년 12월에 5박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 29일
Maritza,Gracias por hospedarte en Infinity Bay! Lamentamos que tu estadía no haya llenado tus expectativas, y agradecemos que te hayas tomado el tiempo de dejarnos una reseña. Tu retroalimentación nos ayuda a mejorar nuestro servicio.

10/10 - 훌륭해요

Harold

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 12월에 2박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 28일
Dear Harold,Thank you for staying at Infinity Bay! We are delighted to see you had a great time during your stay. You valued feedback is much appreciated. Looking forward to hosting you again soon!

4/10 - 별로예요

Paul

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Property was dated. Friends we traveled with were delayed getting into a room due to flooding in original room; management was not user friendly. Besides management; staff members were friendly and fun.
2023년 12월에 7박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 28일
Greetings Paul,Thank you for staying at Infinity Bay! We regret to see you stay did not live up to your expectations, and thank you for taking the time to leave us a review. Your feedback helps us improve our service.

6/10 - 괜찮아요

Valeria

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Property is great. Staff- not so much, you could tell that they mostly focus their attention on “western” tourist- they would bend over backwards for them, and treat locals (those from the country) more differently.
2023년 12월에 2박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 28일
Greetings Valeria,Thank you for staying at Infinity Bay! We appreciate you taking the time to leave us a review, you comments help us improve our service quality.

4/10 - 별로예요

Christian

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First of all the property has cats which not only made our balcony smell to Uribe but corridors in between rooms aswell. Secondly , had one night sleep where the cats did not let me sleep with their constant racketing and screams The hotel overbooks with cruises of people not staying at the hotel. Leading with poor service due to under staff
2023년 12월에 3박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 27일
Dear Christian,Thank you for staying at Infinity Bay! We regret to see you your stay was not up to your liking, and thank you for taking the time to leave us your feedback.

6/10 - 괜찮아요

Holly

가족 여행
좋아요: 청결 상태
Overall, Infinity Bay is a fine choice. It was clean and in decent working order. We love the 2 bedroom space. AC works great. We felt very safe there. We were frustrated that the new pool is STILL under construction (it was supposed to be done well before our visit - Dec 2023) but the original pool is still great. This was our 2nd visit to the property and things are somewhat declining, our kitchen lacked some basic supplies (like a can opener) but they did bring us what they had. If you plan to use the kitchen just know that they are limited in cooking items. Our bedspread looked very worn and pilled (it was a white comforter that looked like it used to be used inside a duvet cover). They are very particular about the 3pm check-in even though our room was clean well before (my husband was impatient and camped outside the door for awhile - no staff came and went). Staff were not overly friendly overall. Beach has started to erode away so not nearly as much sand as there was 2 years ago. Food prices have almost doubled since 2021. Cheeseburger is $18. Overall - we would come back though would be looking for a cheaper time to travel. Prices have gone up so much it doesn't seem worth the cost anymore.
2023년 12월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 27일
Greetings Holly,Thank you for staying with us at Infinity Bay! We very much appreciate you preference, and thank you for taking the time to leave us a review, your comments help us improve the quality of our service.

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel, great staff. Beautiful beach
2023년 12월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2023년 12월 27일
Dear Dennis,Thank you for staying at Infinity Bay! We are delighted to see you had an excellent time during your stay, and thank you for taking the time to leave us a review with such kind words of praise for our staff, service an ammenities. Loonking forward to hosting you again soon!

10/10 - 훌륭해요

Rosalia

2023년 7월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 16일
Dear Rosalia,Thank you for staying at Infinity Bay! You feedback is much appreciated. We look forward to hosting you as or guest again soon.

8/10 - 좋아요

selim

2023년 12월에 4박 숙박함
답변 제공: Infinity Bay Spa & Beach Resort 님, 2024년 1월 13일
Dear Selim,Thank you for staying at Infinity Bay! We appreciate you taking the time to provide your rating. Your feedback is mch appreciated.