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웨스트 베이 콜로니얼 여행 후기

3 out of 5
웨스트 베이 콜로니얼
W Bay Rd, Roatan, Islas de la Bahia

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 143개 이용 후기 중 70개" "
평점 8 - 좋아요. 143개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 143개 이용 후기 중 13개" "
평점 4 - 별로예요. 143개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 143개 이용 후기 중 13개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Heidi

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Nora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Robyn

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
If you are a bat lover, this hotel is for you. I understand they are an asset to our environment but they should not be living in the guest rooms.
2024년 2월에 1박 숙박함
답변 제공: Jerry 님, 2024년 2월 12일
Thank you very much for choosing us, we are looking for ways to scare away the bats that are found in some of our hotel hallways, not inside the rooms, without damaging the environment

4/10 - 별로예요

Josue 님, mateare

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
No sillas en la habitación. No room service, no agua en la habitación. Creo que no importa si sube el costo.
2024년 2월에 2박 숙박함
답변 제공: Jerry 님, 2024년 2월 12일
Muchas gracias por su preferencia, lastimosamente todavia no tenemos room service

10/10 - 훌륭해요

Gaemme

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ir was a nice place to stay. To get the beach you need to walk like 3-4 min. Area is safe. Nice service.
2023년 12월에 3박 숙박함
답변 제공: elio 님, 2024년 2월 11일
thank you so much, we are always working in order to improve our services here

2/10 - 너무 별로예요

JORGE

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Muy mala
2023년 12월에 4박 숙박함
답변 제공: Jerry 님, 2024년 2월 12일
Muchas gracias por su preferencia

6/10 - 괜찮아요

Josue Gabriel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Bien
2023년 11월에 1박 숙박함

8/10 - 좋아요

Enrique

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
It needs to be cleaned in a better way, but everything else was fine.
2023년 8월에 2박 숙박함
답변 제공: GR 님, 2023년 10월 4일
Muchas gracias, tomaremos en cuenta sus comentarios

10/10 - 훌륭해요

Nivida

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Lesly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함

2/10 - 너무 별로예요

Elvin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Roxana 님, Arleta

가족 여행
좋아요: 청결 상태
Liked how clean it was everything in the room works
2023년 6월에 2박 숙박함

8/10 - 좋아요

Floridalia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bonito el área muy tranquila hay tiendas muy cerca lugares para comer
2023년 4월에 3박 숙박함

4/10 - 별로예요

Sandra

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I believe the property is in the process of being sold. So everything is up in the air and poor. No breakfast variety No drinking water in the room The sink and shower water is salty
2023년 4월에 7박 숙박함

6/10 - 괜찮아요

Alexander Emanuel

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was ok. We asked for coffee and then juice, the guy said you could have either or, not both. That was a little disappointing
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스
Close to beach and shopping, inexpensive rates
2023년 3월에 7박 숙박함

2/10 - 너무 별로예요

Santos

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, smells horrible and terrible customer service 😡
2023년 2월에 1박 숙박함

8/10 - 좋아요

Margarita María Girón

2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Astrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy acogedor
Es un hotel muy confortable, a pesar de no estar en primera línea de la playa, esta queda super cerca solo caminando muy poco, esta cerca de una plaza donde venden muchos tipos de comida, el personal muy amable, lo hacen sentirse a uno muy acogido y el desayuno a pesar que no es muy variable es muy rico con sazon casero, las habitaciones bastante grandes y comodas.
2023년 2월에 7박 숙박함

8/10 - 좋아요

Trudy Lynn

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was a short walk from the beach and restaurants. The staff were very friendly and accommodating. The rooms could have included a small fridge and perhaps a small table and a couple of chairs.
2023년 1월에 8박 숙박함

8/10 - 좋아요

Arinson

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Intalaciones excelente, el único problema es que los empleados siempre atenderán primero a los norteaméricanos que a los Hondureños y que no son para nada amables, nunca responden un buenos días, buenas tardes o buenas noches, la comida excelente.
2023년 1월에 3박 숙박함

2/10 - 너무 별로예요

Gordon 님, Calgary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff unengaged, was an effort for him to check us in and out. Rooms are old, beds very uncomfortable with only decorative pillowcases that don’t look to be washed. Bathrooms worn l, excessive hard water stains and buildup on all taps and faucets.
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Carlos

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dissapoinment propery, cable tv not working and old tv

8/10 - 좋아요

Fredrik

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Valery

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
beautiful place, staff is rude but the place is beautiful
2022년 10월에 1박 숙박함

8/10 - 좋아요

Valery

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was ok
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Ada

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 5박 숙박함

8/10 - 좋아요

Lilian

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Ada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atención del personal es muy buena el desayuno está bien lo único que se repite el menú todos los días la persona que está en recepción Sterling Bush es muy atento
2022년 8월에 7박 숙박함

8/10 - 좋아요

Emily

2022년 7월에 7박 숙박함

2/10 - 너무 별로예요

Marwan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad Customer Service decision!!
I actually didn't stay physically here. We actually have a home in Roatan and come and stay very often. Our air conditioner suddenly went out at the house. I immediately got travel sites and booked this hotel for the night. I didn't realize that the system switched the dates. This was in the evening and some places reception desks are not 24 hours. I found another place in the area and booked 2 nights. Hotels.com customer service was wonderful in contacting the hotel for me and trying to advocate. I actually ended up staying at their sister hotel for 2 days and tried to talk to the manager there. Regardless of what I, or hotels.com customer service said or tried to explain (I am a Gold member, I travel a LOT all over) they refused to budge!! It doesn't take a lot for basic kindness, concern, consideration: even some offer, anything. Sorry we can't refund but come and have a few drinks and dinner on us. A tour, something, anything.... a simple and rude no was all I got!! I didn't physically stay there but walked in the area and around the hotel on our visit to the area. Believe what you read in these comments!! I was in a rush and didn't do that. The run down conditions, the management refusing to return or take care of other customer service concerns is TRUE! It's not just this hotel but in Roatan in general. Their 3 star is an American 1.5 or 2. Consider that when booking.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Romel

2022년 6월에 3박 숙박함

4/10 - 별로예요

Karina

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Do not go to this place, is not good.
First, the hotel is in a great location but I do not recommend this place. They advertise things we did not get. I went with my husband and my whole family. All of our rooms were mixed ups. When I did the reservation I reserved a room with a king bed for my husband and I, instead we got a doble bed room. All the outlets on our room did not worked. When my husband plugged in his phone it burned the charger and then nothing work. We did not have tv and we weren't able to use our laptops because the plugs did not work. We complain and wanted to talked to the manager but all they wanted to do is move us up to another room. A floor above us. We weren't able to use the pool because they were cleaning it, but we saw a some guys cleaning for like 15 minutes every day. We never use the pool. We had our reservation paid like a month in advance they should have the pool ready for their guess. There were other things I can't remember now but do not go to this place. Is not good. We weren't the only guests complaining other people were complaining as well. They just say that the manager will be there the next day but nothing.
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente, relacion precio servicio obtenido, muy buen desayuno, excelente atención del personal, excelente limpieza y excelente ubicación
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well i like the place the room was big .just need to be up date it ...need a little fridge maybe a round small table .and a little sofa plus those 80s tv need to go....beside that the place is great just need to update the rooms
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
West Bay
Buena experiencia
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Mindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
muy bueno
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, cordial service, even though no hot water, it was addressed right away and we were upgraded when not able to fix by next morning. Close to beach for water taxi and snorkeling, several eating 🍽 places, Covid testing, and good free breakfast. For nighttime, TV mostly Spanish with no clear pictures for English channels.
2022년 4월에 2박 숙박함

8/10 - 좋아요

Jaera

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

bernard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all wonderful helpful and pleasant to deal with. They all went out of their way to make sure my stay was Great.
2022년 3월에 13박 숙박함

10/10 - 훌륭해요

Zuzana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 18박 숙박함

2/10 - 너무 별로예요

Dennis

2022년 2월에 3박 숙박함

8/10 - 좋아요

Nanett 님, Maricopa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to beach. A small grocery and medical center across the street. Offered 3 different breakfast choices. They only provided one bath towel per person and 1 hand towel for the room. Beach towels were available but were smaller than the bath towels.
2022년 1월에 7박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 3박 숙박함

4/10 - 별로예요

Marlon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel seems to be going bankrupt and is for sale
It's really sad to write what I will write here, but that's the truth for my stay, together with my wife and daughter. It's very unfortunate as the location is terrific, walking distance to one of the most beautiful beaches in Roatan and the hotel room had a decent size. But that was it... The first impression was pretty bad as the guy who did our check in was not professional or nice at all. Then he took us to the wrong room, for which I had to complain and we were moved to a room with an additional bed on the 3rd floor (for my daughter). Word of caution here, there are no elevators in this hotel. After sleeping there for 1 night, we realized my bed had bed bugs, as my wife was bitten all over her legs. The linen and curtains were dirty (see pictures). The room itself was not properly clean and didn't have a safe, so, we decided to leave a "DO NOT DISTURB" sign during our entire stay. In the bathroom, it seems you have to guess how to have hot water as there are 3 faucets but they are not labeled... the bathroom sink was also full of stain. Many towels were dirty and one that I got had a hole on it (pic). The room doesn't have a small fridge. The hotel itself seems to be falling apart (see picture of the door towards the balcony). Last but not least, I found out the hotel is for sale (in the Real Estate Agency in front of it).
2021년 12월에 3박 숙박함

2/10 - 너무 별로예요

Ana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was not clean, the bed sheets long black hair al over and found a cockroach under my pillow
2021년 10월에 5박 숙박함

10/10 - 훌륭해요

Alfredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad Experience
Unfortunately, we had a very bad experience at West Bay Colonial. We (as well as most of the rooms) did not have hot water. Our room also had extremely poor water pressure. There was no safe in the room (is this seriously not a standard when traveling?!) and the room did not have a fridge. When I explained that we had a medicine concern that needed to be refrigerated, nothing was done. We were there from Nov 1 to Nov 5 and never did get our hot water or pressure fixed, although we were promised SEVERAL times that it was fixed and maintenance confirmed it-which was 100% not true. The wifi was weak and mostly did not work. The beds were hard and rolled without being able to lock them in place. One of the pillows we were given was just chunks for fluff and open space-completely unacceptable. There was not a chair in the room to sit on. We had about 30 friends staying with us at this resort so we know other rooms did not have hot water either. One room was even so bad that they did not have hot water, the toilet would not flush, and the room actually flooded. It did not get fixed, so they had to switch rooms. The owner admitted he is selling the building, and it was obvious that they did not want to invest any other funds to fix things. We were supposed to continue our stay there from Nov 5-Nov 10, but we could not stand it and paid for another hotel. They denied our claim to cancel the 2nd portion of the stay. Very very disappointing. Would not stay again.
2021년 11월에 5박 숙박함

10/10 - 훌륭해요

Melissa

2021년 10월에 1박 숙박함