책상, 다리미/다리미판, 무료 WiFi, 침대 시트

아메리카스 베스트 밸류 인 보몬트, 캘리포니아 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 397개 이용 후기 중 80개" "
평점 8 - 좋아요. 397개 이용 후기 중 107개" "
평점 6 - 괜찮아요. 397개 이용 후기 중 91개" "
평점 4 - 별로예요. 397개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 397개 이용 후기 중 63개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

5.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 1박 숙박함

6/10 - 괜찮아요

Helen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Helen, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 10일
Dear Ashley, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Elisha May

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very neat and big room, cleaning lady was so patient and kind with us.
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Elisha, we're thrilled to hear that you enjoyed your stay and that our accommodations met your expectations! It's wonderful to know that you found your room to be neat and spacious, and we're glad to hear that our cleaning staff provided excellent service. Your kind words will be passed along to them. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another pleasant experience! Best Regards,Customer Care Team

4/10 - 별로예요

Stephanie

연인과의 여행
Cool place until the room above us started sounding like someone was being tortured @2am until the sun rose. And it’s more apartments then a hotel
2024년 3월에 1박 숙박함
답변 제공: VP Patel 님, 2024년 3월 25일
We apologize for any inconvenience during your stay. In the future, should you experience any issues or disturbance, please contact the Hotel Agent to address the issues you may experience. Again we apologize for the inconvenience. Thank you,Americas Best Value Inn

8/10 - 좋아요

Arnold 님, North Las Vegas

좋아요: 청결 상태, 직원 및 서비스
Hotels are expensive, this is a good option at lower prices
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Arnold, we're pleased to hear that you found our hotel to be a good option at a more affordable price point! Providing excellent value for our guests is one of our top priorities, and we're glad to know that you found our rates to be reasonable. Should you have any further feedback or if there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your choice to stay with us and look forward to welcoming you back again soon! Best Regards,Customer Care Team

6/10 - 괜찮아요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was great as far as clean and organized... But the noise was more than I expected.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 19일
Dear Luis, thank you for sharing your experience with us. We're glad to hear that you found the room to be clean and well-organized. However, we apologize for any inconvenience caused by noise during your stay. We understand the importance of providing a peaceful environment for our guests to rest and relax, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we will do our best to handle any noise-related issues to ensure a more comfortable stay for our guests in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a quieter stay in the future. Best Regards,Customer Care Team

2/10 - 너무 별로예요

Taleena 님, Somerton

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looks dirty, very small parking lot, staff sounded rude
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 11일
Dear Taleena, we apologize for the disappointment you experienced during your stay. Your feedback regarding cleanliness, the size of the parking lot, and the staff's tone is deeply concerning. This is not reflective of the level of service we aim to provide, and we are committed to handling these issues promptly. Please know that your comments have been shared with the team to make necessary improvements. We appreciate your input and hope you will consider giving us another chance to exceed your expectations in the future.Best Regards,Customer Care Team

8/10 - 좋아요

kelly

T
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 11일
Dear Kelly, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

10/10 - 훌륭해요

TERESITA DE JESUS CHONG

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 7일
Dear Teresita, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team

4/10 - 별로예요

Susana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sucio
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Hi Susana,We deeply regret to hear that your experience did not meet your expectations in terms of cleanliness, staff service, and property conditions. We take guest satisfaction very seriously, and it's disappointing to learn that we fell short in these areas. Please know that your feedback is incredibly valuable to us, and we will take immediate action to address and rectify all the concerns you've mentioned. Our goal is to provide an exceptional experience for every guest, and we sincerely apologize for not meeting your expectations on this occasion. We hope to have the opportunity to regain your trust in the future. Thank you for your feedback.Best Regards,Customer Care Team

8/10 - 좋아요

Teresa

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
It was okay
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Hi Teresa,We appreciate your feedback. It's important for us to know how we can improve, and we apologize if the amenities didn't meet your expectations during your stay. Your satisfaction is important to us, and we'll take your comments into consideration as we strive to enhance our offerings. If there's anything specific you'd like to share about your experience or suggestions for improvement, please feel free to let us know. Thank you for staying with us, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Hildeberto

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no dejaron dormir toda lo noche se escuchaba q entraba y salía gente del hotel,pareciera que estaban limpiando por la noche las habitaciones,y mucha personas de la calle alrededor
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear Hildeberto, we're truly sorry to hear about the disturbances you experienced during your stay. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and it's clear we missed the mark during your visit. We take your feedback seriously and will share these concerns with our team to ensure such incidents are not repeated. Please accept our sincere apologies, and we hope you will consider giving us another opportunity in the future to make things right.Best Regards,Customer Care Team

4/10 - 별로예요

Lindsay

가족 여행
For a non- smoking room, it stunk of cigarette smoke. The property looked old, tired and a coat of paint to spark it up. Took the reception 3 tries to get a key to work!
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear Lindsay, we sincerely apologize for the issues you encountered during your stay. It's unacceptable for a non-smoking room to have a lingering cigarette smell, and we regret that the condition of the property and the key card inconvenience fell short of your expectations. Your feedback is invaluable, and we will handle these concerns promptly to ensure improvements are made. We hope to have the opportunity to better serve you in the future and regain your trust.Best Regards,Customer Care Team

10/10 - 훌륭해요

Julia

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 21일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Giovanni

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 7일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - 별로예요

Jim

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It had 2 nice beds. No restaurants near or shopping. Shower drain broken. Very old hotel. So disappointed.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 13일
Dear Jim, we're truly sorry to hear about the disappointments you experienced during your stay. It's disheartening to learn about issues with cleanliness, the condition of the property, and the service you received. This does not align with the standards we aim to uphold. Your feedback is valuable, and we take it seriously. We will share these concerns with our housekeeping and maintenance teams to ensure immediate improvements. Additionally, we apologize for any inconvenience caused by the lack of nearby restaurants or shopping. If there's anything else you'd like to share or if you have additional concerns, please feel free to reach out to our team directly. We appreciate your candid feedback and hope you'll consider giving us another chance to provide a more positive experience in the future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 13일
Dear Cynthia, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Ernie

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice place and quiet I will stay again
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 13일
Dear Ernie, thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and found the place nice and quiet. We appreciate your feedback and look forward to welcoming you back on your next visit. If you have any specific suggestions or requests for your future stays, feel free to let us know. Safe travels, and we can't wait to have you as our guest again!Best Regards,Customer Care Team

8/10 - 좋아요

javier

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 8일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 25일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Justin 님, Adelanto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 24일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Luisana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 19일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Gilbert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 11일
Dear Gilbert, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

4/10 - 별로예요

Sofia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked a 1 king bed room, when I got there to check in they stated there was an issue with the room and ended up giving me a 2 double bed room. For same price so that was good, but front desk stated they called and left me a voicemail. I asked what number they called because I never received a call or voicemail. They had a total different number, than what is on my profile and what i put in when booking. Morning we heard dogs barking, people screaming. the area is not nice at all. Only perk is it is right by the freeway. I wouldn't book again.
답변 제공: Customer Care Team 님, 2023년 9월 27일
Dear Sofia, we appreciate your feedback about your recent stay, though we're sorry to hear that your experience did not meet your expectations. It's good to know that the front desk was able to provide you with a different room for the same price, but we apologize for the mix-up with the contact number and any inconvenience this may have caused. Regarding the noise and the area, we understand that a peaceful environment is essential for a comfortable stay. We apologize if the noise and surroundings did not meet your expectations. Your feedback is valuable to us, and we'll use it to improve our services and handle the issues you've mentioned. If you decide to give us another chance in the future, we'll strive to provide you with a more satisfactory experience. Thank you for sharing your comments with us.Best Regards,Customer Care Team

6/10 - 괜찮아요

Robert 님, Long Beach

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
It was over priced but for last minute trip and stop over it was okay. Not much to say.
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 25일
Dear Robert, thank you for taking the time to share your feedback. We understand that last-minute trips can sometimes result in different pricing, and we appreciate your understanding. If you have any specific suggestions on how we can enhance your experience in the future, please feel free to share them. We hope to have the opportunity to welcome you back on your next visit.Best Regards,Customer Care Team

4/10 - 별로예요

Tianna

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 28일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Hector

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is ok
2023년 9월에 1박 숙박함
답변 제공: ABVI Manager 님, 2023년 9월 17일
Dear Guest, thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Best Regards.

2/10 - 너무 별로예요

Anthony

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let me start by saying I booked a room here for two people. There was only one towel in the room and when I asked for another she looked at me like I was crazy! When I was checking in and the owners daughter gave me my key for the room she never said it was non smoking room. I figured no worries I don’t like to smoke in the room anyways so the rest of that day I would step outside to smoke in my car. At check out she refused to give me my$20 deposit because she said it smelled like smoke when I never once smoked in the room and she seen me all day smoking outside the room. She was rude and called me a dirty Mexican!!! Worst hotel ever
2023년 9월에 1박 숙박함
답변 제공: ABVI Manager 님, 2023년 9월 17일
Dear guest, Thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for the issues encountered by you during your stay with us and we promise to take adequate steps to deal with them accordingly. We look forward to hosting you soon! Best Regards, ABVI Customer Service Team

10/10 - 훌륭해요

Frank

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 12일
Dear Frank, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

8/10 - 좋아요

Alma R

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 7일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 - 괜찮아요

Jahasiel

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 26일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Jennifer 님, Phoenix

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room was clean and spacious. The beds were clean and comfortable. The towels were clean and soft. It was close to the family members we were in town to visit. That was the biggest draw.
2023년 8월에 2박 숙박함
답변 제공: ABVI Manager 님, 2023년 8월 21일
Dear guest, Thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon! Best Regards !

10/10 - 훌륭해요

siyat

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 15일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Siyat

2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 5일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Samuel

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
7/31/23
Barebones establishment that gets the job done . Best suited for a single individual (dare I say male ) , but I would not recommend for a family. It’s in a sketchy pocket with sketchy individuals, but most everyone keeps to themselves . Parking is first come first serve and does have a light at night . The room itself was rather big and clean , but the actual fabric was stained from past use. There was also no daily housekeeping , breakfast, or walk-in lobby.
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 4일
Dear Samuel, thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and are glad to hear that you found our establishment to be clean and spacious. Your comments regarding the parking, location, and room size have been duly noted. We understand your concerns about the absence of certain amenities like daily housekeeping, breakfast, and a walk-in lobby. While we may not offer all the amenities of a full-service hotel, we aim to provide a comfortable and convenient stay for all our guests. We apologize if this impacted your experience. Your feedback is valuable to us as it helps us identify areas for improvement. Should you choose to stay with us again, we will do our best to ensure your visit is more enjoyable. Thank you for choosing us for your accommodation needs.Best Regards,Customer Care Team

6/10 - 괜찮아요

Trisha 님, Alameda

2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 23일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 - 괜찮아요

Rebecca

별로예요: 숙박 시설 상태 및 시설
Not a great location. Surroundings were off putting.
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 18일
Dear Rebecca, we're sorry to hear that the location of our hotel did not meet your expectations. We understand that the surroundings play a significant role in the overall experience of a stay. We appreciate your feedback and will take it into consideration as we continually strive to improve our property. If there's anything specific you'd like to share about the conditions or facilities that you found disappointing, please let us know so we can address those concerns. We value your input and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Customer Care Team

6/10 - 괜찮아요

Jay

출장 여행
별로예요: 객실의 편안함
One night business trip. No towels in room. Extremely hot, took hours for ac to cool it off (barely). Mattress was not comfortable, old and lumpy. For a last minute one night stay I give it a grade of C. Next time I will look elsewhere.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 3일
Dear guest, thank you for sharing your feedback regarding your recent business trip stay at our hotel. We apologize for the inconveniences you experienced during your stay and for falling short of your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet your needs on this occasion. We apologize for the absence of towels in your room. This is not the level of service we aim to provide, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. Your comfort is important to us, and we apologize for the delay in cooling off your room. We will investigate the matter further to identify any potential issues with the AC system and take appropriate action to rectify them. We are sorry to hear that the mattress did not meet your expectations in terms of comfort. Our guests' comfort is a priority for us, and we will review the condition of the mattresses in the room you stayed in to ensure they are in optimal condition for future guests. We understand your decision to explore other options for your next trip, and we hope you will consider giving us another chance in the future. We would appreciate the opportunity to provide you with a more satisfactory experience. Thank you for bringing these matters to our attention, and we apologize again for any inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Rodrigo

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Picture on Expedia Advertising this Property is Not The close to How the building actually looks. Building is Super Old. Is A yellow building and NOT white and Blue. Bedrooms Need a Remodel. Today was 102°F. AC unit attached to Back wall does not Work how it Should work. Parking Lot is Very Dirty area Does Not look Safe. Great Customer Service. Only Issue is The Ugly & Dirty Building/ False advertising (main picture) HOPE THIS HELPS OTHERS TRAVELERS
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 3일
Dear Rodrigo, we apologize for any discrepancy between the advertised picture and the actual appearance of the building. It's unfortunate that the building's condition did not meet your expectations. Hotel properties can undergo changes over time, and it's possible that the advertisement may not have been updated to reflect the current state of the building. Regarding the AC unit, it's important for hotel management to ensure that all amenities, including the air conditioning, are in proper working order to provide a comfortable stay for guests. We recommend addressing any issues with the AC unit directly with the hotel staff so they can assist you and resolve the problem. Regarding the cleanliness and safety of the parking lot, it's important for hotels to maintain a clean and secure environment for their guests. Thank you for sharing your feedback about the customer service. It's always great to hear when the staff provides excellent service. We appreciate your input and hope that your review will be helpful to other travelers.Best Regards,Customer Care Team

4/10 - 별로예요

Vanessa

2023년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 20일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Marjorie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The only thing I can say that would be better is if you could do early. Check and then 3 O'clock. The staff was for all nice in friendly.
2023년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 27일
Dear guest, thank you for your feedback and kind words about our staff. We appreciate your suggestion regarding early check-in. While we strive to accommodate our guests' requests, early check-in is subject to room availability and our ability to prepare the room in a timely manner. We will take your feedback into consideration as we continuously work on improving our services. We hope you had a pleasant stay overall, and we look forward to welcoming you back in the future. Best Regards,Customer Care Team

2/10 - 너무 별로예요

Donald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do NOT stay here- sketchy part of town and dirty
They would not take my original booking credit card- They have NO pin pad available- wanted another card- NO. The lobby is closed to anyone- mid day through a 2foot hole- looked like a jail visiting window. the place is in a totally sketchy part of town- all places have iron gates on windows. This is NOT a place you will want to be.
2023년 5월에 1박 숙박함
답변 제공: ABVI Manager 님, 2023년 5월 24일
Dear guest, Please note, we have appropriate facilities to process our guest's Check-ins and Check-outs. Pre-paid reservation are easy to process since those are prepaid. To process non-prepaid reservations, we need guest's credit card information. Your reservation was Non-Prepaid and there was no booking credit card or Virtual card information available. Hence your credit card information was required to process your check-in procedure. It is was your decision not to provide your card information to us hence we were unable to check-in you without the payment. Also, we have been living in this neibourhood for a years and we never had experienced any issues so far. We are very well concern about our guest's safety and hospitality and due to COVID-19 concern, we do all procedures through the window(protected with two layers of glasses)in order to control spreading. It would seem more wiser if you stop making false assumptions and judgements towards the properties you haven't even stayed at.Thank you !

6/10 - 괜찮아요

John

2023년 4월에 1박 숙박함
답변 제공: ABVI Customer Service Team 님, 2023년 5월 4일
Dear guest, Thank you for taking the time to review your stay at our hotel. We trust that you had a pleasant time while being with us and, we hope we have the privilege of hosting you yet again. Best Regards, Customer Care Team

4/10 - 별로예요

Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: ABVI Customer Service Team 님, 2023년 3월 22일
Dear Guest, Thank you for providing us your feedback. We're sorry that your experience with us was not up to par. Upkeep and cleanliness are very important to us, and we want our guests to have a top-notch stay with us. Our room service team is generally very attentive to guests' needs and we prepare the room thoroughly for upcoming guests. We would appreciate if you could explain a bit more about your experience by reach out to our Manager so that we can make the improvements accordingly. Once again, we apologize profusely for dropping the ball this time. But consider our first as last by allowing us another opportunity to host you flawlessly in the future. With this, we hope to see you again in the soonest time! Best Regards, ABVI Team

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not like anything. Bad neighborhood. Toilet did not work. Water peessure horrible. Soaps and shampoo were old.
2023년 3월에 1박 숙박함
답변 제공: ABVI Customer Service Team 님, 2023년 3월 13일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

6/10 - 괜찮아요

Tamara 님, Princeton

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Chain lock broken, shower/bathroom need help very old and broken
2023년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 9일
Dear Tamara, thank you so much for your valuable feedback. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue. We will look into this matter and take appropriate steps to ensure this doesn't reoccur. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

2/10 - 너무 별로예요

Franklin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible
2023년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 27일
Dear Franklin,Guest feedback is important to us, and we will use it to help us improve. If you wish to share how we could have done better during your stay, we would very much appreciate the feedback. We hope you still had an enjoyable time in Beaumont. Come back for a stay that is nothing short of stellar. We are confident that we can impress you.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not bad...
Not bad, clean and comfortable. I'd have stayed another night, but it wasn't worth the $40 price difference.
2023년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 2월 14일
Dear guest, thank you for taking the time to provide feedback on your recent stay. We are glad to hear that you found our rooms clean and comfortable. It is unfortunate that the price difference was a factor in your decision to not extend your stay. We appreciate your feedback and will work to ensure that we are offering competitive pricing to our guests. Thank you again for staying with us, and we hope to have the opportunity to serve you in the future.Best Regards,Customer Care Team

8/10 - 좋아요

Penny

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
People were very friendly and accommodating
2023년 2월에 1박 숙박함
답변 제공: ABVI Team 님, 2023년 2월 10일
Dear Penny, Thank you so much for your positive comment. I am delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to our place in the future.