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릴랙스 인 모텔 여행 후기

2 out of 5
릴랙스 인 모텔
402 South Pine Street, Kountze, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 22개 이용 후기 중 10개" "
평점 8 - 좋아요. 22개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 22개 이용 후기 중 2개" "
평점 4 - 별로예요. 22개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 22개 이용 후기 중 2개" "

8.6/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Bo

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Do yourself a favor and stay away from this place. The AC/heater is as noisy as a vacuum machine near your head. The door cannot be tightly closed, so wind can blow inside of the room. The wifi signal is nearly zero, although they told you it is 100M. The attitude of the staff is also horrible. They will yell at you when you request things.
답변 제공: Mike 님, 2022년 12월 31일
I understand your frustration because you didn’t get your refund. You’re the first customer at our property had bunch of issues. 1000’s of customers staying in that room never got complaints from anyone looks like you expected a frenchaaizi service at the low-budget independent hotel do yourself a favor that before you book a hotel make sure it’s a franchise hotel and explore the place so you can show your attitude to them. That’s your fault that you didn’t cancel your reservation after we told you if not canceled we don’t do refund still you didn’t cancel it. And next day you asking for a refund also about the heater it wasn’t that type of noice like you described also you needed to change your devices because it’s out dated like you I checked signal for the wifi it’s working perfect and full signal after closing the room door. You need room heated within a few minutes in this 50’s temperature that doesn’t happens anywhere we told you it’ll at least take 30 to 50 minutes. So don’t make a story.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, recently updated rooms. $20 cash deposit was returned as soon as desk clerk checked my room immediately after I checked out. Would be nice to have a lamp or light in between the two beds.
2022년 12월에 1박 숙박함
답변 제공: Mike 님, 2022년 12월 18일
Thank you for your feedback and sorry for the inconvenience we’ll try our best and will be adding that feature asap. Thank you for staying with us.

10/10 - 훌륭해요

Bryce

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The owners are very nice people that take their property management and cleanliness very seriously. Would stay again if I’m in the area for sure.
2022년 8월에 3박 숙박함
답변 제공: Mike 님, 2022년 8월 10일
We appreciate your feedback thank you so much that your stay was pleasant.

10/10 - 훌륭해요

Stephnee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good night sleep
Great place clean rooms comfortable beds
2022년 1월에 1박 숙박함
답변 제공: Mike 님, 2022년 1월 8일
Thank you for your valuable feedback hope to see you again.

6/10 - 괜찮아요

Twila

가족 여행
Never again
Overall the site was okay. Some strange vibes. As an example the rules said no visitors allowed. What business is it of theirs if my sister were to stop by our room? Funky smell from microwave when opened the door. We just didn't use it. We requested 2 extra pillows and were told no. The air condition made a high pitched whine all night and the room was cold. We did not dare request extra blankets. A strict one pillow per guest limit. I have never headr of it until this place. Though we had 4 people there were only 2 towel sets. We didnt dare ask for more. No Kleenex in the room. Failed to locate bar soap or any other standard toiletry items. Toilet barely flushed. You had to really lean into it.
2021년 11월에 1박 숙박함
답변 제공: Mike 님, 2022년 1월 3일
I know since you checked in you had a too much excuses and also you're resist. you read policies before check in and agreed with it. also you checked the room before you check inn and you liked the room and all. now you got tons of complaints. thanks to you god bless you.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied but not really relaxing
I was expecting much but would have to say the friendliness of the owners was an pleasant experience. I was confused by the fact that our room had a kitchenette but there was a sign in the room say no cooking inside the room.... Also, I felt it was a little extreme and made me so what uncomfortable to see them exam my dirty towels when I exchanged them for a clean set. It had rained earlier in the day and I wiped up a little mud tracked on the carpet so there was a little dirt on one of the towels resulting in them telling me not to wipe anything up with the towels. I have never had anyone exam my dirty towels and would prefer not to experience that again.... I will admit that I did feel like I was walking on eggshells trying to follow the rules ...
2021년 10월에 2박 숙박함
답변 제공: Mike 님, 2021년 10월 18일
Thank you for your feedback. Extremely sorry for the bad experience but upon the check-inn we already told to read the policy it’s a common sense that towels are use for your body it’s not a rags that you wipe your muddy shoes or dirty carpet you’re lucky that we didn’t charge you for that to make it stained my towels. It’s already mentioned in our policy after read it you made that intentionally and you didn’t ask for the kitchenette room if you wanted to use it let us know with extra charges even you stuck my toilet intentionally. So don’t be over excuse first be nice and clean after you expect from others. Thanks anyway. God bless you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the parking lot. Nice and clean.
2021년 8월에 1박 숙박함
답변 제공: Mike 님, 2021년 8월 9일
Thank you for your valuable feedback.

10/10 - 훌륭해요

Janell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and nice staff!!
2021년 6월에 1박 숙박함
답변 제공: Mike 님, 2021년 6월 6일
Thank you so much for your awesome review I really appreciate that you enjoyed our hospitality thank you again. God bless you 🙏

8/10 - 좋아요

Amber

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Mike 님, 2021년 5월 25일
Thank you so much for the feedback.

8/10 - 좋아요

Esther

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stop
Kountze is a town south of Big Thicket. This is one of two hotels. Really enjoyed the local restaurant. Served our needs.
2021년 5월에 2박 숙박함
답변 제공: Mike 님, 2021년 5월 11일
Thank you so much to hear that you enjoyed your trip. Appreciate for your feedback.

10/10 - 훌륭해요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 2박 숙박함
답변 제공: Daisy 님, 2021년 3월 16일
Thank you for the feedback and hope to see you again. We appreciate your business.

10/10 - 훌륭해요

Andre 님, Louisiana

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean and spacious room, comfy bed, nice pillows
2020년 11월에 1박 숙박함
답변 제공: Mike 님, 2020년 11월 23일
We really appreciate for your feedback hope to see you again. Thank you.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Quant little hotel. Fairly clean and comfortable. Excellent breakfast spot right down the street
2020년 10월에 1박 숙박함
답변 제공: Mike 님, 2020년 11월 17일
very appreciate for your time to give a feedback thank you. hope you enjoyed your stay.

10/10 - 훌륭해요

Nena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and friendly
2020년 4월에 1박 숙박함
답변 제공: Mike 님, 2020년 4월 13일
Thank you and we appreciate your feedback.

8/10 - 좋아요

Amber

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Mike 님, 2020년 2월 12일
We appreciate for your feedback. Thank you for staying with us. God bless you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It;s not so Relax-inn here....
It was OK for the price. I don't understand the extra $3.00 charge for the credit card machine. A business is only charged service fee for the use of a credit card machine if the amount is below $5.00 and my charge was originally $65.00. I had to kill 2 crickets in my room during the night. The bathroom was extremely small for anyone. The only non-smoking room was right next to the ice machine which ran all night. They should only charge somewhere around $45.00 a night and not $68.00.
2019년 6월에 1박 숙박함
답변 제공: Mike 님, 2019년 6월 10일
we apologize for the inconvenience, about the CC charges we already mentioned online.

8/10 - 좋아요

Mary Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was very happy with these accommodations. And the price was excellent
2018년 7월에 4박 숙박함
답변 제공: Mike Bhakta 님, 2018년 8월 1일
Thanks for your feedback. We appreciate that your stay with us was pleasant. Hope to see you again.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unexpected
Their room service doesn't include food. Little town shuts down early.
2018년 6월에 2박 숙박함
답변 제공: Mike 님, 2018년 7월 7일
thanks for your feedback. i just wanna clarify with you that none of our website or listing shows that we provide food or break-fast. i wish before you made reservation you should review the route and location whatever you expect. thanks god bless you.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2016년 10월 8일
Thanks for your review..

10/10 - 훌륭해요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanks for your review.

2/10 - 너무 별로예요

mascot 님, w

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stinks outside and inside
Horrible bad experience we do we need a visitor curfew and it stunk really bad
답변 제공: Matt 님, 2016년 12월 8일
Sorry for the inconvenience. Yes we do not allowed visitors because of security purpose. And for the outside smells it's not under my control. once again so sorry for the trouble. Thanks for staying with us.

8/10 - 좋아요

Bob 님, Cincinnati OH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bob J review
The people running the hotel were kind and helpful. I had asked for a non-smoking room, and I was very pleased to find that the room I was given was free of smoke odor. The hotel is older and shows some wear, but it was very acceptable as well as reasonably-priced. I would be happy to stay there again. I stayed there because it was convenient to the Big Thicket National Preserve.
답변 제공: sam 님, 2015년 5월 29일
thanks for your review. hope to see you again.