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스튜디오 6 포트 아서, 텍사스 - 사우스이스트 여행 후기

2 out of 5
스튜디오 6 포트 아서, 텍사스 - 사우스이스트
3000 Jimmy Johnson Blvd, Port Arthur, TX

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 139개 이용 후기 중 41개" "
평점 8 - 좋아요. 139개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 139개 이용 후기 중 25개" "
평점 4 - 별로예요. 139개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 139개 이용 후기 중 24개" "

7.2/10

청결 상태

7.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Pedro

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스
Wifi es malisimo
2024년 2월에 7박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hola Pedro, Esperamos tener la oportunidad de mejorar tu experiencia con nosotros. Por favor visite nuevamente.Lilith#Equipo6

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible place horrible staff!
2024년 1월에 7박 숙박함
답변 제공: Nancy Y. 님, 2024년 2월 13일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay, we do plan on coming back for sure.. it was very peaceful,, just would love another room , the wifi wasn't strong enough for my PS5 but overall it was good
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 8일
Hi MelissaWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 - 훌륭해요

Sorimar 님, Port Neches

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Preston

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Antonio

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good but needs some improvements/updates.
Found dead Armadillidiidaes around the edges. I guess dead is better than alive. According to a note from the cleaning crew, the room was last cleaned over a week before. Found a lot of dust on the light fixtures by the bed. Accessible room did not have shower hose. Had a regular tub, not truly accessible. No shampoo.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 20일
Hi Antonio,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

6/10 - 괜찮아요

Claire

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A pleasant stay
The room and kitchen were clean. The room is very spacious, with a full fridge. The heater worked quickly. The bed was wonderfully comfortable. The walls are a bit thin and I could hear the suite next to me snoring as though they were in my room. Friendly staff and cookware available at the desk.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Cecilia 님, HOUSTON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 7박 숙박함

8/10 - 좋아요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Harles Reid
The staff and service was excellent. Rooms were very clean and comfortable. I plan on staying here again.
2023년 9월에 10박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 10일
Hi CharlesWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

4/10 - 별로예요

Venessa

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Crystal

2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 13일
Thanks for sharing your review.

8/10 - 좋아요

Francisco

출장 여행
좋아요: 객실의 편안함
Non working elevator
The elevator wasn’t working and taking heavy luggage upstairs was hard
2023년 8월에 6박 숙박함
답변 제공: GM 님, 2023년 9월 13일
We are sorry for the inconvenience cause by a short time glitch in the working of the elevator. We however appreciate your business.

6/10 - 괜찮아요

Jeff

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was always hot and the A/C couldn't keep up or cool it down to a comfortable temp. Beds were "meh". "kitchenette" had a stove, but NO dishes, pots, pans, paper towels, utensiles, etc. the toaster smelled like it was going to catch fire. Lots of homeless sleeping on the ground in the area...not directly on motel propoerty but within the immediate area. Probably won't be back.
2023년 8월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 6일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2023년 8월 15일
Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Looking forward to serving you again.

2/10 - 너무 별로예요

Meagan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

8/10 - 좋아요

Russ

2023년 7월에 7박 숙박함
답변 제공: Front Desk Manager 님, 2023년 7월 21일
We thank you for choosing to stay with us and would be very glad to have you back soon.

6/10 - 괜찮아요

Shelbi

별로예요: 직원 및 서비스
The person who checked me in was very rude and the rooms were nice but you could hear everything through the walls.
2023년 6월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 6월 14일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 - 괜찮아요

Kristie

2023년 4월에 14박 숙박함
답변 제공: Front Desk Manager 님, 2023년 5월 8일
Ms. Kristie Green I am very sorry for the inconvenience. We hope that you would give us another chance to make your stay satisfactory.

10/10 - 훌륭해요

Garland

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 5월 4일
Thank you, Mr. Garland, for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon.

6/10 - 괜찮아요

Kristie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Follow Up
Lack of communication, between employers to customers.
2023년 4월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2023년 4월 26일
We are sorry for any inconvenience caused to you.

4/10 - 별로예요

KEVIN

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very moldy smelling and unclean.
2023년 3월에 13박 숙박함
답변 제공: GM 님, 2023년 4월 10일
We are sorry you didn't find your stay satisfactory as "the smell in the room was not pleasant". We always try our best that the rooms are in top condition and smell very pleasant. However, if you had informed us about the issue during your stay, we would have gladly moved you to another room.We hope you'd give us another chance to serve you.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 4월 4일
We thank you for your feed back witch would encourage us to perform even better. looking forward to having you soon in the near future.

2/10 - 너무 별로예요

shylore

2023년 3월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 4월 4일
We are sorry that you did not find your stay with us to your fullest satisfaction. We would like to know what we could have done to make your stay more enjoyable.

8/10 - 좋아요

David

2023년 3월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 4월 4일
We are sorry that you did not find your stay with us to your fullest satisfaction. We thank you for giving us a score of 4 out of 5 and would like to know what we could have done to make your stay more enjoyable.

10/10 - 훌륭해요

Gustavo 님, Roma

2023년 2월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2023년 3월 9일
We thank you for your feed back witch would encourage us to perform even better. looking forward to having you soon in the near future.

10/10 - 훌륭해요

Sandy

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were outdated
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 15일
We thank you for your feedback and are looking forward to serving you again in the near feature.

10/10 - 훌륭해요

Amie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good overnight trip.
I liked the location, felt very safe here. Room was clean and brightly lit. One and only negative, housekeeping knocking at 9 to ask if you are checking out. First hotel/motel I have ever experienced this at. I understand that the housekeeper wants to hurry the process but I paid for this room.
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 9일
Thank you very much for your feed back. We apologize for the inconvenience caused to you by housekeeping knocking at 9am. We do agree that the guests should not be disturbed before the check out time. We have taken the necessary action so that it doesn't get repeated. We thank you for choosing our hotel to stay and look forward to serving you again soon.

10/10 - 훌륭해요

Veola

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I are here on business. We absolutely would like to commend the day manager for her professionalism, knowledge and customer service!
2023년 1월에 4박 숙박함
답변 제공: GM 님, 2023년 2월 5일
We thank you very much for choosing to stay with us, and for sharing your kind words. We feel encouraged by the same and inspired to do even better.. We look forward to serving you again in the near future.

10/10 - 훌륭해요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: GM 님, 2023년 2월 5일
Thank you so much for giving us a very encouraging rating. Thank you also for choosing to stay with us.We look forward to serving you again in the near future.

6/10 - 괜찮아요

Alma

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 1월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2023년 3월 7일
We are sorry that you did not find your stay with us to your fullest satisfaction.We thank you for giving us a score of 3 out of 5 and would like to know what we could have done to make your stay more enjoyable.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태
Never again.
I was not pleased with the fact that the unit had no utensils or pots and pans, but has a kitchenette. There were so many cobwebs in the corners of the room. I looked for coffee and there was 1 cup, 1 coffee, 1 sugar, and 1 creamer. That made no sense seeing that I was there 3 days. I will definitely choose another hotel when I am in the city again.
2022년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 1월 4일
Hi Traveler,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 - 괜찮아요

ANTHONY

Ok quality inn is better
2022년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 9월 14일
Hi Anthony,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
was very economical pricing for the quality of service and facility
2022년 8월에 3박 숙박함
답변 제공: GM 님, 2022년 9월 9일
Mr. Gregory,We highly appreciate your very encouraging review and appreciate your patronage.Looking forward to serving you soon.

2/10 - 너무 별로예요

Chris

출장 여행
별로예요: 직원 및 서비스
No privacy
As a person that lives out of town 9 months of the year I value my privacy. I asked for no house keeping and they made it a point to enter my room everyday via some excuse weather it was to check the smoke detector or do to checking the AC filter. Not to me Chen at 0500 they made me wait to check out so they could check my room before check out
2022년 8월에 3박 숙박함
답변 제공: GM 님, 2022년 9월 9일
We thank you for your feed back and are sorry that your experience was not up to your expectations. . It's a standard procedure to check every room every third day or earlier if there is any maintenance or safety issues. It's for the benefit and security of guest staying with us only.It's also a standard practice to quickly check the room at the time of the guest check out to be able to return the incidental security deposit to confirm everything is in order. We hope you would give us an opportunity in future to serve you with our hospitality.Thank you.

8/10 - 좋아요

Gregory

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great service and staff
2022년 8월에 3박 숙박함
답변 제공: GM 님, 2022년 9월 9일
We appreciate your feed back and are encourage to perform even better

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Joshua

2022년 6월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 6월 29일
Hi Joshua, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

6/10 - 괜찮아요

Jessie

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Last place to pick to stay
Just not a clean feeling thru out the area and in room sheets and pillowcase dirty looking along with towels
2022년 5월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2022년 6월 29일
Hi Jessie, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 - 훌륭해요

Jared

2022년 5월에 5박 숙박함

8/10 - 좋아요

Jorge

2022년 4월에 4박 숙박함

8/10 - 좋아요

Linda

2022년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 6월 3일
Thank you for positively rating your stay!! Nancy Y. #Team6

4/10 - 별로예요

Connie

단체 여행
좋아요: 직원 및 서비스
Beds were stiff and hard very happy to leave didn’t enjoy the stay
2022년 4월에 5박 숙박함
답변 제공: Brand Experience Team 님, 2022년 5월 5일
Hi Connie, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

8/10 - 좋아요

Yahaira

2022년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
First night of many on the trip
We did not now that the hotel was being updated. The workmen were always courteous. Took us a while to get a luggage cart to get out things to the room.
2021년 11월에 1박 숙박함
답변 제공: GM 님, 2021년 12월 11일
We are sorry for the inconvenience caused to you. We will try our best to make you more comfortable

10/10 - 훌륭해요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Customer Service!
Customer Service on point! Beautiful Smiles. Love how the front desk called our room to check up on us never had a top notch Hotel do that . Really appreciate it made our stay that much better! Thank You Port Arthur!
2021년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2022년 3월 1일
Hi Tonya, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Maz K. #Team6

6/10 - 괜찮아요

Tina

별로예요: 객실의 편안함
Overcharged !!
We arrived around 9 pm and she said no rooms were available so she called her manager and she didn't have rime to help her so we had to go up and check a room to see if it was cleaned yet. Then we got charged 2x for the room plus the $50 deposit just because there wasnt a note left by the clerk to refund it to us. $250 in charges for an $84 room stay!
2021년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 3월 1일
Hi Tina, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Maz K. #Team6

4/10 - 별로예요

Felipe

2021년 10월에 1박 숙박함

10/10 - 훌륭해요

ER

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it was fine.
2021년 10월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2022년 3월 1일
Hi Traveler, Thank you for the perfect rating!! Maz K. #Team6