외관

수퍼 8 바이 윈덤 베드퍼드 여행 후기

2 out of 5
수퍼 8 바이 윈덤 베드퍼드
4498 Business, Route 220, Bedford, PA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 692개 이용 후기 중 219개" "
평점 8 - 좋아요. 692개 이용 후기 중 255개" "
평점 6 - 괜찮아요. 692개 이용 후기 중 119개" "
평점 4 - 별로예요. 692개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 692개 이용 후기 중 47개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Seong Keun

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A little old facility. I could hear some noise from hallway.
2021년 11월에 1박 숙박함
답변 제공: Brandi- GM 님, 2021년 12월 11일
Thank you for staying with us at the Super 8 by Wyndham, Bedford.

2/10 - 너무 별로예요

TAE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
SUPER8의 불편함
코로나로 어느정도 이해는 하지만 청결, 시설, 식사 등 어느 것도 만족할 수 없었습니다. 화장실이 더러워 목욕도 못했고, 프런트에서 주는 아침도 먹을 수가 없었습니다. 산속이라 할 수 없이 투숙을 해봤지만 다시는 Super8은 사용 못할 것 같습니다.
2021년 10월에 1박 숙박함

8/10 - 좋아요

Nancy

Even with construction going on nice rooms and clean and cheerful front desk lady
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Nancy,Thank you for taking the time to share your experience at the Super 8 in Bedford, PA. We appreciate your feedback and are delighted to hear that you enjoyed your stay despite the ongoing construction.Our team is committed to providing a peaceful and comforting home away from home for all our guests. It’s wonderful to know that you found the room to be nice and clean, and we’re thrilled that our cheerful front desk lady made a positive impression on you.Your kind words about t and location cleaning are greatly appreciated.Thank you for choosing the super 8. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Joel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel was doing renovations and there was no handicap ramps
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 9일
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced due to the ongoing renovations and the lack of handicap ramps.

6/10 - 괜찮아요

Alma

반려동물 동반 여행, 가족 여행
Loved the location. I was disappointed to show up and find it under construction. I was traveling with dogs and the construction left the place dirty and had construction equipment around the building. The rooms were a bit small but doable. They gave us a room near the door so we could take the dogs out easily. There was no place to really walk the dogs just a strip of grass between parking lots. There was an abandon motel behind the Super 8.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Thank you for sharing your feedback about your recent stay with us. We truly appreciate your positive comments about the location – it’s always wonderful to hear that our guests enjoyed the surroundings.We apologize for any inconvenience caused by the ongoing construction. We understand how important it is for our guests to have a peaceful and clean environment during their stay. We’re glad to hear that the room assigned to you was conveniently located near the entrance, making it easier for you to take your dogs out. Thank you for choosing to stay with us, and we hope to welcome you back soon. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. Safe travels!

4/10 - 별로예요

Phil

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were ongoing renovations so the reception area was noisy and dirty. The workmen did not keep the hallway or reception area clear flooowere being replaced. My room door was open when I arrived and the floor was gritty. But there was evidence of poor long term cleaning with build up in the corners and along the wall. Staff did their job - just. Nothing welcoming. Heating was noisy cycling on and off. All night. I slept, I dressed, I left.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. Your feedback is valuable, and we take it seriously.We regret that the ongoing renovations caused disruptions in the reception area. We understand how important a quiet and clean environment is for our guests. Our team should have ensured that the hallway and reception area were kept clear during the renovation process.We regret any inconvenience the noisy heating system may have caused. We will investigate this issue to prevent similar occurrences in the future.Once again, we apologize for falling short of your expectations. We pledge to make your next visit even more enjoyable, and we sincerely hope you will think about staying with us once more in the future. We appreciate you selecting our business.

8/10 - 좋아요

Jose

출장 여행, 가족 여행
Todo esta bien
2024년 3월에 1박 숙박함
답변 제공: Gerente 님, 2024년 3월 24일
Estamos muy felices de tenerte como cliente. Eres bienvenido a volver cuando quieras.

10/10 - 훌륭해요

Ervin

좋아요: 청결 상태, 편의 시설/서비스
A nice property, close to turnpike. Great price! It is going through renovations so it might be noisy during the day. I arrived late and left early so I didn't hear any noises though. Clean bathroom and large size bed. Easy check in and out and the staff is caring and attentive. I was happy with my room. Will book again if I'm located in that area. Thanks Ervin
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Greetings, visitorWe appreciate you taking the time to reach out to us about your experience. That you thought that our property was affordable and convenient makes us very happy. We appreciate your patience as we work to improve our facilities, and we apologize for any noise that may be generated during the day.We're happy to hear that your large bed and spotless bathroom were enjoyable. Your positive comments inspire our staff to keep up the great work that we take pleasure in performing. We are happy that you had a quick check-in and check-out experience.When you visit to the area, we would like to have you as our guest. Happy travels!Thanks

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For a budget hotel I was surprised — this place is much better run than most in this category by a big margin. The hotel was in a good state of repair, they were performing upgrades on the rooms, the room and linens were spotless and the staff friendly. I’ll likely opt to stay here the next time I’m in the area.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
We’re so happy to have you as a customer. You’re welcome to come again anytime. We really appreciate you sharing your review of our service. Thank you!

8/10 - 좋아요

Immanuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: DP 님, 2024년 1월 24일
Thank you for you review.

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Dixit P. 님, 2024년 1월 24일
Hi Joseph, Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick and easy check-in, close to the turnpike, large room
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Thank you for being our customer and leaving us a wonderful 5-star review.

8/10 - 좋아요

Charles Fafa 님, Columbus

2023년 12월에 1박 숙박함
답변 제공: Dixit P. 님, 2024년 1월 24일
Thank you for the review! Your feedback is much appreciated and helps our team improve.

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good pet friendly for price
Fine for the price. Had an issue with not having our King bed room that we booked available and a shower drain backed up, but the place works for the price, pet friendly, close to the highway.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Thank you for being our customer and leaving us a wonderful review.

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean; bed was okay; staff were very helpful.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
We really appreciate you sharing your review of our service. Thank you!

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value, clean room. Very convenient- right off turnpike.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태
Bed sheets no clean
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Good afternoon, We are so sorry that you had a negative experience at our hotel. We wish that you had informed any of our staff or management of this issue so that we could have resolved this successfully during your stay with us.

4/10 - 별로예요

Austin

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was not quick. Until i was handed the room key i was made to feel as if i wasnt on the reservation list even though I know i had .ade the reservation months in advance. The room was basically in the lobby so everyone that walked in the hotel sounded as if they were walking in the room, not to mention there was a bell that was so loud that it could wake the dead. It went off every time the door to the lobby opened no that wasn't pleasant. Bathroom wasn't very clean either. Only thing that was a plus is the location of hotel. It was close to highway.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Good afternoon, We are so sorry that we let you down during your stay! We will discuss these negatives that you mentioned to our team to help them better improve future experiences. Thank you for your feedback and we hope that we have a chance to provide a better experience for you in the future!

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent BUT…
Hotel was VERY clean except for a VERY dirty fabric chair in the room. I was told they are replacing the chairs besides that room was immaculate. Room is updated however it still has popcorn ceilings. Overall a very pleasant experience and I would stay here again.
Dirty chair
Fluids R us
Well decorated
Very clean bathroom
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 18일
Thank you for your positive review Robert. We are indeed in the process of updating our rooms and hope you will stay with us again.

2/10 - 너무 별로예요

Cheung

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wifi did not work. The place is just so outdated and run down.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Good evening Cheung, I am so sorry to hear of your experience. I wish you would have let us know at the front desk during your stay so that we could have assisted you with your technical difficulties, as none of our other guests have made any comments regarding our wifi. I do apologize that you find our hotel to be run down, as we just went through a renovation and are working very hard to provide friendly, clean, and comfortable service to our guests. I hope that you are able to find more pleasing lodging options during your next visit to our area; and thank you so much for your feedback!

8/10 - 좋아요

Ken

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for the review Ken, we will share your positive rating with our team!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Bedford after dark
Was satisfactory.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for the great feedback!

2/10 - 너무 별로예요

mary

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Hello Mary. Unfortunately, we are unable to provide you with a resolution or feedback for your concerns, since you did not leave us any comments explaining your 1 star review. We would however, like to apologize for any inconvenience that you faced during your stay.

2/10 - 너무 별로예요

Kumar 님, Aurora

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothings is comfortable.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Good afternoon, We apologize for the inconvenience that you suffered; however without providing any more details, we are unsure of what your exact issue was; or how we could have better resolved your issues; as no issues or complaints were mentioned to our staff the numerous times that we interacted with you during your stay. However, we certainly are sorry that we let you down!

10/10 - 훌륭해요

Rodney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for the 10 stars Rodney!

2/10 - 너무 별로예요

Chris

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Good afternoon Chris, Unfortunately, we are unable to provide you with a resolution or feedback for your concerns, since you did not leave us any comments explaining your 2 star review. We would however, like to apologize for any inconvenience that you faced during your stay.

6/10 - 괜찮아요

Terrianne

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
Nothing spectacular, but nothing super horrible. It seemed just a tad dirty/grimy for our standards and feel the price should have been a little lower but it wasn’t too bad. It served its purpose.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Good afternoon Terrianne, We are so sorry that we let you down, and we will share this feedback with our housekeeping team in order to better serve future guests!

8/10 - 좋아요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for the rating Debra!

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for the great review Ronald, we will be sure to share with our team, and we hope to see you again!

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They gave our room away to someone else. There is a festival in town so they just gave it to other people. Had to call multiple other hotels to get a room. Thankfully there was one after driving 4 hours.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Good afternoon David, We are so sorry that you experienced this extreme inconvenience! I do want to let you know that we now have a new management team in place, and are using valuable feedback such as yours to provide a higher level of guest experience in the future. Thank you once again!

10/10 - 훌륭해요

Natalia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to take rest !
Loved! Everything was excellent and sleeping and cleaning and service!!!
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you so much for the kind words Natalia!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for the wonderful response Michael, we are glad that you enjoyed your stay!

2/10 - 너무 별로예요

Paige

2023년 10월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
What is your reservation number or your last name? I am quite curious as to why you scored us with a terrible. Did you stay on property? Can you please provide proof of stay.

8/10 - 좋아요

Bryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
Thank you for staying with us at Super 8 by Wyndham, Bedford. We look forward to having you again!

10/10 - 훌륭해요

Lacey

2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for the 5 star feedback Lacey! We hope to see you again on your next visit to Bedford!

8/10 - 좋아요

Ken

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Thank you for the great feedback Ken! We hope to see you again on your next visit to Bedford!

2/10 - 너무 별로예요

Susan

단체 여행
별로예요: 청결 상태, 직원 및 서비스
when we went to check in our rooms were available. I checked in OK but when my friend checked in they said the room was not available and they had no other room for her. I reserved these rooms months ago. The check in person was not friendly at all and actually very rude to a customer. The office in the back was visible and it was dirty. the check in area was dirty. Of course we left to find another hotel which we did and it was wonderful, clean and friendly. Im waiting for a refund for my room.
2023년 9월에 2박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
This is something you should be discussing with Expedia. Even their website said you only booked 1 room. I am sorry that there were not any other rooms available, but I am happy to hear you found comfortable accomadations.

10/10 - 훌륭해요

Raymond

2023년 9월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
Thank you for staying with us at the Super 8 by Wyndham, Bedford. We look forward to seeing you again!

2/10 - 너무 별로예요

Semyon

2023년 9월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
I am sorry to see that your stay was not satisfactory. How could we have made your stay better?

8/10 - 좋아요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
Thank you for staying with us at the Super 8 by Wyndham, Bedford. We would love to have you back.

10/10 - 훌륭해요

Boyd

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
2023년 9월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
I am so happy to hear that your stay was great! And thank you for simply taking the time to tell us that! Not enough do we hear the positive.I hope you stay with us again in the future.

10/10 - 훌륭해요

joseph p

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price it was great, friendly helpful staff. We will stay again for sure. Convenient location for travel and food and visitor attractions. Thank you very much
2023년 9월에 2박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
Thank you for the kind words. I will relay your message to my staff as it will boost their morale. We would love for you to stay again! Thank you for telling about the positive. We love to hear it!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was okay but the bed bowed in the middle making it difficult to sleep
2023년 8월에 4박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
I am sorry the bed bowed. So many times, more than not, a traveler is by themselves and love that middle. But it is something we are looking in to resolve with new mattress in the future. We hope that won't deter you from staying with us again. We would love the opportunity to earn a 10 from you!

6/10 - 괜찮아요

Barbara L.

Bathroom could have been cleaner.
2023년 9월에 1박 숙박함
답변 제공: Brandi- GM 님, 2023년 9월 4일
Thank you for your valued feedback, as we are always striving to improve our guest satisfaction scores. We will be sure to share your feedback with our housekeeping team to help them see areas of potential improvement. We do hope that you would give us another chance to provide more ideal service in the future. Please do be aware that someone is available at the desk 24/7, and anytime we are made aware of issues during a guest's stay, we do our best to provide further accomodations for any issues or shortcomings that our management team is made aware of. Once again thank you for your feedback!"

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and easy check in! Room looks good. And the tv works well
2023년 8월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 9월 4일
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA!

10/10 - 훌륭해요

Jackie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was helpful and available, bed was comfortable, shower was hot and had good water pressure, excellent refrigerator/freezer, cost was reasonable, access restaurants in nearby Bedford, room was large and all necessary amenities were available.
2023년 8월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 9월 4일
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA! I hope your next trip is just as enjoyable.

2/10 - 너무 별로예요

Jeff

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible location!!!!
2023년 8월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 9월 4일
I"m sorry our location was terrible. Is there something we could have done to make your stay more enjoyable?

10/10 - 훌륭해요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I recommend they get bigger pillows orher than that cheap comfortable stay.
2023년 8월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 10월 9일
Thank you for staying with us at the Super 8 by Wyndham, Bedford.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Place
Nice place to stay. Comfortable. Only issues was only 1 bath towel for 2 people
2023년 8월에 1박 숙박함
답변 제공: Brandi-GM 님, 2023년 9월 4일
I am sorry there was only 1 bath towel, there should have been 2. I will discuss this and also share this review with my housekeeping staff. Please understand staffing is limited and sometimes things get overlooked. Please stay with us again the next time you are in the area and I assure your stay will be better. Thank you for staying with us at Super 8 by Wyndham Bedford PA.

10/10 - 훌륭해요

Lakken

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very clean!
2023년 8월에 2박 숙박함
답변 제공: Brandi-GM 님, 2023년 8월 21일
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA!