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베드포드 스완 호텔 & 써멀 스파 여행 후기

4 out of 5
베드포드 스완 호텔 & 써멀 스파
The Embankment, Bedford, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 484개" "
평점 8 - 좋아요. 1000개 이용 후기 중 348개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 92개" "
평점 4 - 별로예요. 1000개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 26개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Hyung Uk

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 16박 숙박함

8/10 - 좋아요

Geehyouck

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 11월에 28박 숙박함

8/10 - 좋아요

Geehyouck

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
괜잖아요
직원들도 친절하고 고풍스런 건물 리노베이션이 진행중으로 다 되면 더 좋을 듯
2019년 10월에 5박 숙박함

10/10 - 훌륭해요

Hyung Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 20박 숙박함

10/10 - 훌륭해요

Hyung Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 7박 숙박함

8/10 - 좋아요

Geehyouck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 서비스
야간 근무를 해야해서 방 청소와 정리 시간 조정을 요청했는데 가능한 시간을 찾아서 적극적인 서비스를 받았습니다. 아주 만족스런 경험이었습니다.
2019년 4월에 7박 숙박함

8/10 - 좋아요

Geehyouck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭한 호텔
오래된 호텔이지만 조용한 편이었고 주차가 편리 했음. 도심 강변이라 식사할곳도 많음.
2019년 3월에 20박 숙박함

8/10 - 좋아요

Hyung Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함
답변 제공: Kieren 님, 2018년 10월 29일
Thank you for your 4* rating. We look forward to welcoming to you to The Swan Bedford soon!

10/10 - 훌륭해요

Hyung Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 5박 숙박함
답변 제공: Kieren 님, 2018년 9월 11일
Thank you for your rating. We look forward to welcoming to you to The Swan Bedford soon!

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was basically OK. Good position by the river and close to town centre. Let down by very small car park which cannot be booked in advance. Check-in made to wait even tho staff available. Room OK but tired.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value for money. The hotel is immaculate with a gorgeous interior. One of the best in the UK.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Nick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last minute booking and this hotel came up, was a great choice
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Brenda 님, North Myrtle Beach

연인과의 여행
좋아요: 청결 상태
Lovely old hotel, but the Expedia room seemed to be directly over the pub and we were disturbed by loud music in the middle of the night.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Antony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel, nicely decorated. Close by to all the amenities
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was beautiful. Amazing location on the embankment, and central for the town. We had Afternoon Tea which was delicious, followed by a few drinks in the bar. The hotel was full, plus a wedding which meant parking wasn’t possible , but there is an NCP a short walk away. Staff very efficient , lovely rooms.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nina

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Karen

2024년 3월에 1박 숙박함

8/10 - 좋아요

Jorn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice all the amenities you need but outside the property on a gloomy day of rain was disappointing. The river would be nice in the summer but the rest of the street was a dump. No really nice places to eat they all looked like real dives.

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스
The area outside is very poor and run down
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Adam

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The value is really good. Beautiful rooms, lots of tea/ coffee/milk in room and biscuits. Can’t fault. Parking really good.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay, I didn't use the facilities but local to the town. Lovely staff
2024년 2월에 1박 숙박함

8/10 - 좋아요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, hotel with a great setting.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

David

출장 여행
Alll clean and safe.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Lee

2024년 1월에 1박 숙박함

4/10 - 별로예요

Maxwell

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We spent 4 nights at this hotel - of which two nights we had no heat. The first night we were offered an extra quilt and after three phone calls the next day a small heater was brought in. No compensation was offered for the fact we had no heat for these two nights even after a request was made. We found the waitresses in the lounge and restaurant were very friendly but the bartender and hostess were actually rude! I would not recommend this hotel for these reasons.
2024년 1월에 4박 숙박함

4/10 - 별로예요

Aubrey

좋아요: 청결 상태
별로예요: 객실의 편안함
Our stay
Unfortunately, this was not a good visit. The hotel had a problem with their heating (although this was only admitted on the morning we left). As a result our room was cold and we had to make do with extra old blankets they provided for us
2024년 1월에 2박 숙박함

4/10 - 별로예요

Ian

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Marie

아이를 동반한 가족 여행
During my stay, the hotel was having problems with the heating. I explained how cold my room was, I was told they had been having problems with the heating for the past 6 days. No one had bothered to contact me in advance to warn me, giving me the option to book somewhere else and simply told me it was being worked on and there wasn't anything they could do. They did not offer any additional heating, and even the "apology" did not come across as sincere. It was delivered without empathy or concern and a "it's not my fault" attitude. Apart from the heating, my room was comfortable. I had booked 3 rooms for 5 adults and 1 infant. 2 of the adults who were due to stay with me did not attend due to illness. I was glad because although the beds were double, they were very small so I would not have been comfortable sharing the bed. My room had a stained carpet and the deadlock on the door did not work. After going out, I returned, at midnight, but there were no parking spaces. I spoke to someone in reception to ask where I could park and was directed to a Local Authority car park which was some way away - this meant that I would have to walk back unaccompanied - as a single female, I found this completely unacceptable. (bearing in mind I had booked 3 rooms, I would have expected to have at least 1 parking space). I had to ask my daughter to leave her baby with her elderly grandmother and come with me. (still not ideal). Staff did not care.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Ranjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bedford swan hotel
Stayed one night Checkin was easy I would think about bed and breakfast prices. 10 pounds for breakfast without proper tea and coffee. Need to invest in machines not thermos flasks please Room was clean and shower good water and press good. Great views of the river and embankment. I would happily stay here again if I needed to be in Bedford for a family event.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jacquie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet and clean, very comfortable
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sharmaine

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
Lovely hotel in a lovely position. Great views of the river from our room. Very handy for the town too.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Bethanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic
We really enjoyed our stay here. The hotel is immaculate, the staff are lovely, and the amenities were great. It’s located in a great area, very convenient for the town centre and places to eat. Unfortunately we didn’t get to use the spa this time, but we would absolutely come back another time as well. Could not fault the hotel and would gladly stay here again.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Attractive hotel in downtown Bedford.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Melody

좋아요: 청결 상태, 직원 및 서비스
The heating was a problem for us on Christmas night. When we arrived the room was cold so much so we left our coats on whilst we tried to adjust the heating control. We failed to work out how it worked and asked for a staff member to help. They came to the room and pressed buttons on the controller and said it would be fine now but it still didn’t seem to work. We went to bed cold. There were no extra blankets etc in the room so I put jackets and coats on top of us. Good clean hotel but room cold sadly.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Dawn

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ian

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

David

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Cory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Paul

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay as usual
The hotel looks beautiful with all the Christmas decorations. Our room was lovely, nice decor & all amenities. Breakfast was good except the plates for hot food were cold as was the bacon. We like this hotel very much and will visit again.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

carolina

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Alan

2023년 11월에 1박 숙박함

4/10 - 별로예요

Anna

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
As lovely as the hotel is, the staff are miserable and immature. The girl at the reception was so curt and miserable, she shouldn’t be allowed to see client and have the privilege of making a first impression. I found the breakfast very bland, and all the yogurts were out of date. When I brought this to the staffs attention, no apology was made and instead she said ‘is it’ took the basket and went in to the kitchen. Dinner staff were equally discourteous and immature huddling together and talking about the clientele which I could both see and hear. There was a Greek girl at the dinner service who was both friendly and professional. I shan’t be staying there again and do not recommend the Bedford Swan. For 3 night it cost £451 to receive a rude and uninviting service.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Patrick

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel with outstanding staff.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

STEPHEN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good hotel - rude staff and no parking!
Not any where near enough parking for the number of rooms plus spa and all the functions they run there. Staff at peak check in times are rude, I was asking about additional parking spaces and was literally ignored, the room key was put in front of me and she walked off. Very bad. Hotel is lovely just let down by poorly trained staff and no parking.
2023년 11월에 1박 숙박함