정원

히친 프라이어리 여행 후기

3.5 out of 5
히친 프라이어리
Tilehouse Street, Hitchin, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 89개 이용 후기 중 20개" "
평점 8 - 좋아요. 89개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 89개 이용 후기 중 18개" "
평점 4 - 별로예요. 89개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 89개 이용 후기 중 6개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Not somewhere I’d stay again
Had to move rooms once as no TV 2nd room, wrapper found in room on radiator so unconvinced on level of clean. No headboard on the bed so sat up against the wall with the one pillow available Earliest breakfast 08:00 so despite paying with the booking was unable to get food before having to leave for work.
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

Alexandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2020년 10월 30일
Thank you for the 10 out of 10 Alexandra. We're delighted to see your stay was excellent. We look forward to seeing you again in future.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning location
Stunning hotel set in a beautiful setting. Fantastic food and great staff
2020년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2020년 10월 23일
Thank you for your kind words Paul. We are delighted to hear that your stay was a 10 out of 10. We hope to see you againin the future. Thank you for staying with us.

8/10 - 좋아요

John

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2020년 10월 19일
Thank you for the review John, we're glad to see you're stay was positive! Thank you for staying with us and we hope to see you again in the future.

4/10 - 별로예요

Dylan

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함
답변 제공: Reception 님, 2020년 10월 17일
Thank you for leaveing a review score and for staying with us.

8/10 - 좋아요

John 님, Grimsby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel staff made every effort to make our trip a success. The food we had was excellent. On the negative side: I paid extra for a large double room to enable my wife and I to have room to sit in view of restricted movement within the hotel. Our room was large but the space was taken up by an extra bed and we only had one chair! I wanted to book a meal in advance but the hotel's meal booking system told me there were no places available. When we got there we could have booked any time. The hotel needs to provide much more accurate information before guests arrive.
2020년 10월에 3박 숙박함
답변 제공: Reception Manager 님, 2020년 10월 12일
Hi John, thank you for taking the time to provide us with a review. We appreciate all feedback. We're delighted to hear that the staff went above and beyond for you. I will also pass your comments about the food onto our chef, we're glad to hear you enjoyed your meal. Please accept our apologies that the room did not meet your expectations. We are always happy to help our guests find a room which is more comfortable for them if they have any issues. In regards to booking the restaurant online we have rectified the issue with your help and the system is now working correctly, we apologise for the inconvenience. We will also endeavour to make the information more readily available for bookers going forward. Thank you John, we hope to see you again in the future.

10/10 - 훌륭해요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
on hotel
Amazing old priory building. Service first class. Wonderful hotel.
2020년 9월에 1박 숙박함
답변 제공: Luke 님, 2020년 9월 18일
Thank you, we greatly appreciate the feedback. We're thrilled you enjoyed your stay and hope to see you again in the future.

6/10 - 괜찮아요

alex

단체 여행
좋아요: 청결 상태
Safe place to stay during COVID
Great COVID precautions- felt very safe there. The down side of this was that service was slow but we accept this at these times. What would have been a stunning building has been somewhat wrecked with not so modern alterations/additions which is sad. Fantastic location & grounds.
2020년 9월에 1박 숙박함
답변 제공: Luke 님, 2020년 9월 18일
We're happy to hear you think we're doing well during the current COVID situation. Before we had the properties closure back in march we were in the middle of a refurbishment plan, unfortunately we were not able to complete this. We hope to contiinue from where we left of soon. Thank yo for staying with us and we hope to see you again in the future

8/10 - 좋아요

Michele 님, St Mary's Bay Kent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful and a very convenient location
2020년 9월에 1박 숙박함
답변 제공: Luke 님, 2020년 9월 18일
Thank you we greatly value your feedback. We hope to see you again in the future.

8/10 - 좋아요

Neil 님, Uk

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent slice of history to stay in, grounds were beautiful and peaceful. Nothing was too much trouble for the staff. A special mention for Luke who made our stay even better
2020년 9월에 2박 숙박함
답변 제공: Reception Manager 님, 2020년 9월 19일
It's great to hear that your stay was enjoyable and our staff helped to make it even better. We hope to see you again in the future.

6/10 - 괜찮아요

Anthony

좋아요: 객실의 편안함
Quiet night but room tired and really ready?
It was the first week since reopening post Covid lockdown and things were clearly still working up. Bed very comfortable and room quiet - major pluses for us. Surprised that things not quite working such as shaver socket, dripping hot water tap in sink, door lock took a lot of twirling before it engaged, wet patches on carpet in entrance part of room - perhaps recent cleaning that had not dried properly. All reported as leaving to local management for attention. Shower easily controllable and good flow Breakfast (Hotels.com clients asked to pay extra) - delivered to rooms currently - asked when we wanted it said 9:00, suggested it'd be busy we said OK 9:15, by 9:30 had not arrived so called, told on way, when still not there 9:45 rang again to chase. Eventually delivered 10:00. Not all expected contents as advertised - no fruit or cereal, nor milk for coffee / cereal. Enjoyed bacon bap albeit coolish - room a long way from reception and kitchen. We solved mystery of where our previous breakfast had been delivered to on way out - a bag clearly labelled for 41 sitting on floor outside 47 On site Parking arrangements (400 yards from hotel) OK too Double billed - I said I thought I had already paid but assured not, sorted out once returned home and in doing so hotel promptly refunded duplicated charge + most of supplement we were charged for breakfast. Restaurant and bar unused as an overnight to save driving home after a meal in a favourite local restaurant
2020년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2020년 9월 24일
Hi Anthony, thank you for taking the time to provide us with feedback. We're happy to see that you found the bed comfortable and had a good nights sleep. We appreciate that you reported the issues that you noticed too, ,maintenance has been informed and we are in the process of rectifying them. Please accept our apologies for the breakfast mix-up. We have since changed how breakfast functions and we now offer plated breakfast in the main restaurant via bookable time slots as too avoid overcrowding in line with government recommendations. We hope to welcome you back in future with a better stay and should you wish to book again please contact us directly (details on our website) for the best deals. Thank you for staying with us Anthony.

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super hotel.
Delightful hotel. Beautiful room in the old coach house with door straight to the outside. Very peaceful place and helpful members of staff.
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
A tired out and run down hotel
The main building itself looks nice but the annex is in a very poor state with patchy paintwork, exteremly thin walls and a lumpy and uncomfortable bed. The staff were friendly but in general the whole place is a bit run down and poor value for money. We wont be staying again any time soon!
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

Steven

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Stopover
Bed very hard, room very dated in need of upgrade
2020년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tired, disappointing, basic & needs major refurb
Hotel very tired, and just doesn’t resemble the photos advertised in the slightest. From the moment we arrived in the car park, which was covered with parking warning signage, we were sceptical. Polite and pleasant staff checked us in, but then allocated us a room which, at best could be described as tired, dilapidated and basic. The whole annex in which the room was housed felt dated; the walls covered in dots and dabs of paint covering old marks etc; the carpet threadbare and the room looked more 1980s than 2020s. It really didn’t stand up against its price tag, when a comparable price got a clean, modern and more relaxing double room at a nearby Premier Inn. We opted not to stay the night in the end - as we just didn’t feel comfortable, though credit to the staff they were apologetic for the inconvenience. Couldn’t fault them, simply the hotel and dated facilities.
2020년 1월에 1박 숙박함

8/10 - 좋아요

ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Reception 님, 2020년 1월 11일
Thank you for staying with us. We are glad to see your stay was satisfactory.

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Reception 님, 2020년 1월 11일
Thank you for staying with us. We are glad to see your stay was satisfactory.

6/10 - 괜찮아요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Reception 님, 2020년 1월 11일
Thank you for staying with us. Is there anything we could have done better during your stay?

10/10 - 훌륭해요

Stu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 12월 29일
Thank you for the 10 out of 10 score and thank you for staying with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff manning the Reception were excellent, and very good quiet night's sleep. (I found the pillows were perfect for me).
2019년 12월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 12월 29일
it's great to hear that you found the staff to be excellent, I will pass on your kind words to them. Thank you for staying with us and we hope to see you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a great experience. Thank you. ...............
2019년 12월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 12월 29일
We're pleased to hear this, thank you for staying with us.

8/10 - 좋아요

Thomas

2019년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Beautiful building in an amazing setting, nicely decorated in the public areas and evidently maintained with care and high standards. But... breakfast was completely self-service and the two toasters only worked at half their capacity: 4 of the 8 toasting slots failed to heat up. The demand for toast is always high, so this created an impression of inefficiency and/or carelessness. My ‘economy single room’ contained the most uncomfortable bed l’ve ever paid to sleep in. The spavined springs complained with every movement, and a ratty old duvet had been inserted under the mattress protector in an effort to reduce the impact of lumps and failed suspension. I’ve seen better at the tip! All this came to light when l remade the bed, which was necessary because the bottom sheet lifted off when l turned back the upper duvet. It hasn’t been tucked in, let alone made with hospital corners. Overall, a class act spoilt by a couple of false economies!
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helpful friendly staff Great location Nice bright clean room Good Breakfast Have stayed before , will be staying again
2019년 11월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 12월 9일
Thank you for the feedback Paul, we're pleased to see your stay was a 10 out of 10! We look forward to seeing you again in the future.

8/10 - 좋아요

Jules 님, North West

출장 여행
좋아요: 직원 및 서비스
The main property has character although bedrooms need more care and attention
2019년 11월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 11월 28일
Thank you for the feedback Jules. We are currently refurbishing all of our bedrooms and we hope to have this complete next year. It would be great if you could come back and give our refurbished rooms another chance! Thank you for staying with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This hotel is in need of updating and looks tired.
2019년 11월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 11월 12일
Thank you for the feedback. We have yearly refurbishment of public areas, which includes painting and carpet replacement. Also we are in the process of refurbishing all of our rooms and we hope to have this completed by early next year. However we are somewhat limited when it comes to refurbishment in the main house due to it being a Grade A listed building.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The grandure of the main building, location to town centre
2019년 11월에 4박 숙박함
답변 제공: Reception Manager 님, 2019년 11월 9일
It's unfortunate to hear that your stay with us was terrible. We would greatly appreciate it if you could get in touch with us regarding the negative aspects of your stay. We are unable to rectify any issues our guests face if we do not know what they are. Thank you.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Reception 님, 2019년 11월 7일
Thank you for the rating.

8/10 - 좋아요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location,wonderful historical context.
Pretty and historical location along side a pretty village. Great breakfast, Rooms very basic but good size and clean.
2019년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2019년 10월 31일
Thank you for the feedback. We are currently in the process of refurbishing our rooms and hope to have this finished by early next year. We look forward to seeing you again in the future, King regards.

4/10 - 별로예요

Emelie

2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 10월 24일
Thank you for the positive review

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 10월 24일
Thank you for the positive review

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The front desk was not a friendly start. We were a bit early and the gentleman said we were too early, didnt check if our room was possibly available as not high season and said to come back. We came back 3 hours later and the girl daid she was too busy to help. Finally checked us in. The room was extremely small, overlooked the front entrance so we had to keep the curtains closed so as not to be seen from the street. The bedside light was broken. There was no water oressure for a proper shower. The beakfast was mediocre. Had to make our own coffe and they started clearing food away before others had had a chance to go up and get something. All in all very disappointing. Lovely grounds and beautiful old building.
2019년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 10월 20일
Thank you for the feedback. I'm disappointed to hear that your experience with reception was unsatisfactory. As a matter of course I will investigate why this happened to prevent a recurrence. The comments about breakfast will be passed onto the F&B manager to look into. I apologies for the shortcomings you experienced and I hope you will give us another chance in the future, we are currently refurbishing all our rooms and hope to have them completed by December.

8/10 - 좋아요

Gareth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 10월 24일
Thank you for the positive review

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
Hitchin is not a tourist destination so the Priory meets the demands of those who use it. The staff are friendly and helpful but don’t expect state of the art accommodation
2019년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 9월 25일
Thank you for the feedback. We pride ourselves on our customer service and our team are always happy to help. Currently we do have a refurbishment program in place which we hope to have complete by the end of December.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent Hotel. Lovely grounds.
Breakfast excellent, location excellent, staff great. I had a single room, which was fine - a tiny bit run down but perfectly acceptable.
2019년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2019년 9월 11일
Thank you for your feedback, I'm happy to hear that you enjoyed your stay with us. We are currently undergoing a refurburishment plan however, due to the nature of the building it will take some time to complete. We look forward to your next stay with us. Kind regards,

8/10 - 좋아요

SILVIA 님, Italy

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beautiful central unit but you sleep elsewhere
The central unit (reception and breakfast room) is a truly ancient and beautiful place with a stunning green garden on the rear... sadly our bedroom was not there.... but in another separate building on one side... called The Priory Cottage. This unit was quite dull.... not newly refurbished and the toilet decidedly old fashioned. It had no windows and a seriously poor aspiration system impossible to turn on... so a lot of steam after shower and it all passed into the room... smells included. Breakfast in the beautiful ancient building was good and the waiters kind, but new food was never brought once something was finished... a thing quite annoying. I loved the ancient place but sincerely the price paid was too high for the lodging offered (in the separate building).
2019년 8월에 2박 숙박함

2/10 - 너무 별로예요

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가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bedroom had just been painted &the smell was awful.Noise outside of room really bad.However when reported to reception they promptly moved us.Breakfast was cold & delay in getting fresh items.
2019년 8월에 1박 숙박함

4/10 - 별로예요

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출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location and the character parts hotel had. but I didn't like there was no beside lamps or anything over than the main overhead lamp which was very bright. no shelf for toiletries in shower had to be on floor. single bed a small single with a small duvet. mattress uncomfortable. walls quite thin. woken by people coming back at 2a.m slamming doors and creaking floor boards and baby crying in another room.
2019년 8월에 1박 숙박함

4/10 - 별로예요

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별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Reception. 님, 2019년 8월 7일
Thank you for submitting a review, is there perhaps anything we could have done better to have made your experience a 5 out of 5?

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property in an excellent location right in the heart of Hitchin but very quite with extensive grounds. The staff were excellent and the room large and clean. However some areas would benefit from a little refurbishment.
2019년 8월에 1박 숙박함
답변 제공: Front Of House Manager 님, 2019년 8월 5일
Thank you for taking the time to leave us a review. We are delighted to hear your stay was satisfactory. We do have a refurbishment happening currently with bedrooms being uplifted. We hope to welcome you here again soon.

8/10 - 좋아요

Jay 님, Merseyside

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Stayed previously and both close to work and in the process of improving the rooms. Old hotel with character in the main house. Only issue was a poor WiFi service.
2019년 7월에 1박 숙박함
답변 제공: Front of House Manager 님, 2019년 8월 1일
Hello, thank you for your review. We are in the process of updating our wifi as part of our planned maintenance. We look forward to seeing you again in the near future.

6/10 - 괜찮아요

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출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I have never been in a restaurant where they forget to serve the starters and bring the wrong vegetables AND there was no offer of free deserts or free drinks to apologies. My chicken was good BUT my guests lamb shank was average which is not what we expected based on price etc.
2019년 7월에 1박 숙박함
답변 제공: Front of House Manager 님, 2019년 8월 1일
Hello, Thank you for leaving us a review, i believe this has now been resolved with you and an explanation given. We look forward to seeing you again

8/10 - 좋아요

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2019년 7월에 1박 숙박함
답변 제공: Front of House Manager 님, 2019년 8월 1일
Thank you for reviewing us on Expedia. We hope to welcome you again in the near future.

4/10 - 별로예요

Ciara

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Meh
The hotel is very basic. The rooms are old-fashioned and extremely hot with no air conditioning. There are no fridges or water provided, all in all below average.
2019년 7월에 1박 숙박함
답변 제공: Front of House Manager 님, 2019년 7월 8일
Thank you for taking the time to leave us a review. We are a listed building therefore cannot install air conditioning however fans are available on request. In regards to fridges most hotels do not provide fridges these days. Water is provided in our premium rooms and the tap water is drinkable in other rooms. Hope this helps

8/10 - 좋아요

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아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice enough for a hotel. Late night party with loud music.
2019년 6월에 1박 숙박함
답변 제공: foh 님, 2019년 7월 2일
Thank you for your review. Regards

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: FOH 님, 2019년 7월 2일
Thank you