숙박 시설 구내
예약 가능 여부 확인

루턴 후 호텔, 골프 앤드 스파 여행 후기

5 out of 5
루턴 후 호텔, 골프 앤드 스파
The Mansion House, Luton Hoo Park, Luton, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 372개 이용 후기 중 210개" "
평점 8 - 좋아요. 372개 이용 후기 중 82개" "
평점 6 - 괜찮아요. 372개 이용 후기 중 44개" "
평점 4 - 별로예요. 372개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 372개 이용 후기 중 15개" "

9.0/10

청결 상태

8.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is always lovely to stay, unfortunately we were let down with the restaurant booking due to Easter. Having said that we were very nicely compensated and had what was a fabulous meal in the alternative restaurant. The staff are all exceptional too, the room yet again blew us away. Pure class, luxury witb beautiful surroundings. Luton Hoo is my favourite hotel.
2024년 3월에 1박 숙박함
답변 제공: Paul 님, 2024년 4월 4일
Thank you for your review of your stay with us and we are delighted to hear that you enjoyed a great meal in the brasserie. We hope to welcome you again soon.

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I like the beautiful historic building and landscaped parkland. I didn't like the additional charge of £50 per night for a child bed that I wasn't informed of when I requested one. I also didn't like the fact that the pool could only be used by families with children at specific times - again I was not informed of this before I arrive. Also, the restaurant and bar closest to our room was closed throughout our stay for no apparent reason which meant we had to eat out both nights.
2024년 2월에 2박 숙박함
답변 제공: Paul 님, 2024년 3월 13일
Thank you for your review.Information relating to charges for bed and breakfast for children and family swim times are available on our website so that these can be reviewed prior to making a reservation with us. We have two restaurants on site, one of which is closed currently however the other was available during your stay with us. Members of the hotel team would have been pleased to share this information with you or again, this information is available online.

10/10 - 훌륭해요

Tariq

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic service. Staff were very accommodating and really went the extra mile to make my family feel welcome during our stay.
2024년 2월에 2박 숙박함
답변 제공: Christophe 님, 2024년 3월 1일
Thank you for your great review following your stay at Luton Hoo Hotel, Golf and Spa. We're glad you enjoyed your stay with us.

8/10 - 좋아요

gerard

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
We did have a lovely stay at Luton Hoo. We've started before and the views, staircase and dining room still takes the breath away. However it's really showing signs of wear tear now. Plus the staff, although all very friendly, clearly need some quality control. At dinner the maitre d, was clueless when it came to champagne. I asked for VC (I dont think he heard of it) but they had none. So when I asked hm to recommend one, I overheard him say to the waiter "Err is this is a good one?? Dinner was delicious. But...they forgot about broccoli and no salt and pepper on table. This was a regular occurrence. Breakfast same thing. Spa is also fab. But if you are going to call yourself 5 star, these little make all the difference. Trust me im in the service industry.
2024년 2월에 1박 숙박함
답변 제공: Surender 님, 2024년 2월 16일
Thank you for your feedback and we'll ensure further wine training is put in place.

4/10 - 별로예요

Vykintas

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Beautiful building and terrible restaurant
Beautiful building with a lot of history. Dinner it was terrible, we had a crab linguine that was all mashed, unbelievable presentation, it looks like a dog food from a can, and we also had a caesar salad, but the chicken was totally bland with no salt al all, sauce was not caesar salad sauce, it was some oil, and the bread croutons were so hard and oily, impossible to eat. The wine glass on the table was dirty. Cocktails were like a 5 year old child made them, I was shocked. The bartender was very nice, we met him later on, I just think he was not properly trained and he didn’t know what to do or how to do, or the hotel is not looking after the quality level. The feeling that we had that the hotel management is relaying on the history of the place and ignoring the quality. It is riding high on its historical events. Spa area is nice, beautiful roof, but is outside the hotel building and they provide a transfer.
2024년 1월에 1박 숙박함
답변 제공: Surrender 님, 2024년 1월 31일
Thank you for your feedback which will be followed up with the team.

8/10 - 좋아요

Brian

2024년 1월에 1박 숙박함
답변 제공: Christophe 님, 2024년 1월 22일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything spot on !
Reception and check in was quick despite a wedding party seemingly taking over the main house. Staff friendly, efficient and polite. Our room was in a building a short walk / drive away with its own parking. The room was huge, clean and comfortable, with a good size ensuite with both bath, shower and twin basins. Temperature control was good too. The only thing lacking in the room was a USB charging point but I could manage a night without. Dinner in the Adam’s Brasserie - lovey starters, steaks cooked to perfection and friendly polite service (thank you Cole !) All in all a lovely place to stay
2023년 12월에 1박 숙박함
답변 제공: Christophe 님, 2024년 1월 5일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

8/10 - 좋아요

Philippa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its noot 5 star. Very very expensive. Not worth the money. Pool was cold. Food average but extortionate
2023년 12월에 2박 숙박함
답변 제공: Surender 님, 2024년 1월 5일
Thank you for your feedback.

10/10 - 훌륭해요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Christophe 님, 2024년 1월 5일
Thank you so much for your great review of your stay at Luton Hoo Hotel, Golf and Spa and we hope to welcome you back again soon.

8/10 - 좋아요

Moira L.

2023년 12월에 1박 숙박함
답변 제공: Christophe 님, 2024년 1월 5일
Thank you so much for your great review of your stay at Luton Hoo Hotel, Golf and Spa and we hope to welcome you back again soon.

10/10 - 훌륭해요

Sylvain

2023년 12월에 1박 숙박함
답변 제공: Christophe 님, 2024년 1월 22일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Christophe 님, 2023년 12월 12일
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

8/10 - 좋아요

James Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were lovely! The service in the bar was quite slow, and the room was VERY VERY hot. Everthing else was ideal.
2023년 12월에 1박 숙박함
답변 제공: Christophe 님, 2023년 12월 12일
Thank you for posting your review of your stay.

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 편의 시설/서비스
Excellent facility, friendly staff !!
2023년 12월에 1박 숙박함
답변 제공: Ansar 님, 2023년 12월 6일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Julian JC

2023년 11월에 2박 숙박함
답변 제공: Christophe 님, 2023년 12월 20일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

6/10 - 괜찮아요

Ulf

2023년 11월에 3박 숙박함
답변 제공: Ansar 님, 2023년 11월 23일
Thank you for your review.

2/10 - 너무 별로예요

Kevin

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Shower broken dinner a disaster
2023년 11월에 1박 숙박함
답변 제공: Ansar 님, 2023년 11월 23일
We are sorry to hear this and trust that you were able to resolve these issues with hotel management at the time of your stay.

10/10 - 훌륭해요

Nejmi

2023년 11월에 1박 숙박함
답변 제공: Ansar 님, 2023년 11월 23일
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

10/10 - 훌륭해요

STEVE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious, overall a great experience, would go back.
2023년 11월에 1박 숙박함
답변 제공: Ansar 님, 2023년 11월 23일
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.

10/10 - 훌륭해요

Louise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Relaxing and beautiful grounds
2023년 11월에 1박 숙박함
답변 제공: Christophe 님, 2023년 11월 17일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with amazing facilities and staff. They treated the children so well with so much respect and care. Brilliant pool and we really enjoyed cycling around the amazing grounds 😊
2023년 11월에 1박 숙박함
답변 제공: Christophe 님, 2023년 11월 17일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa. We are so pleased to hear that the team looked after you and your family so well.

10/10 - 훌륭해요

Matthew

2023년 11월에 2박 숙박함
답변 제공: Christophe 님, 2023년 11월 17일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Kaan

2023년 11월에 1박 숙박함
답변 제공: Christophe 님, 2023년 11월 17일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Yasha

2023년 11월에 1박 숙박함
답변 제공: Christophe 님, 2023년 11월 17일
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful knowledgeable staff. Comfortable.
2023년 10월에 3박 숙박함
답변 제공: Christophe 님, 2023년 11월 6일
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Geoffrey

2023년 10월에 1박 숙박함
답변 제공: Christophe 님, 2023년 10월 25일
Thank you for your 10 out of 10 review of your stay at Luton Hoo Hotel

6/10 - 괜찮아요

Gary

2023년 10월에 1박 숙박함
답변 제공: Ansar 님, 2023년 10월 31일
Thank you for your review.

4/10 - 별로예요

Stuart

2023년 9월에 1박 숙박함
답변 제공: Christophe 님, 2023년 10월 6일
Thank you for your great review of your visit to Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Robin

2023년 9월에 1박 숙박함
답변 제공: Christophe 님, 2023년 10월 6일
Thank you for your great review of your visit to Luton Hoo Hotel, Golf and Spa.

6/10 - 괜찮아요

Jeremy

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
First of all it’s a beautiful old property with lovely grounds. Clearly at some point in time it was a fantastic mansion house however it’s now in desperate need of renovation or very least some paint, new furniture and TLC. The whole building is tired, our room was huge however really needed a deep clean and a good paint - everything in there from the iron, to the bathroom is dated. The staff are very friendly and do the best they can I’m sure. Would like to see the property bought back to its former glory… It’s convenient to Luton airport set in lovely grounds and given there is not tons around we would probably stat again but put some money back into this property and it would be much appreciated but all I’m sure who stay there.
2023년 9월에 1박 숙박함
답변 제공: Christophe 님, 2023년 10월 6일
Thank you for your suggestions for improvement. Plans are in progress for refurbishment.

2/10 - 너무 별로예요

Victoria

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 14일
Thank you for your review.

6/10 - 괜찮아요

Jemma

2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your review.

10/10 - 훌륭해요

Duncan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel.

2/10 - 너무 별로예요

B

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your review.

2/10 - 너무 별로예요

Karen

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your review.

8/10 - 좋아요

Mohammed

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall enjoyed our short group break. Staff were friendly polite but on few ocassion hard to get hold off staff via in room telephone and their normal phone line. Breakfast service was good, would have liked to have visited their restaurants more for conveniance and better experience but due to limited dietary choices we drove out to nearby restaurants on some days
2023년 8월에 2박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your review.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our flight was cancelled out Luton and the staff at this hotel couldn’t have been any more understanding, more welcoming and more professional. Credit to themselves.
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel. We were happy to help.

10/10 - 훌륭해요

Hamsini

2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel.

10/10 - 훌륭해요

Michelle

2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

Peter

2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa.

6/10 - 괜찮아요

Margaret

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
To say the Luton Hoo was disappointing is an understatement. Our room in the Mansion House was very nice, with a balcony overlooking the grounds - which unfortunately we were unable to enjoy due to the weather (not the hotel's fault, of course). But the restaurant...Oh, the restaurant! The Werner Restaurant was closed (evidently it is just closed on Mondays), so we dined in Adams Brasserie...very disappointing! My husband and I dined with another couple. Both of the men in our group are former chefs at Luton Hoo. The two women had the halibut, and it was truly excellent. The men's meals were another story, however. My husband ordered a steak "medium rare," and it was terribly overcooked - well-done, even. He sent it back, and it came out overcooked *again.* He would have sent it back again had we not had guests with us! Our male guest ordered Bang Bang Chicken, which he said was dry and tough and fairly tasteless. Breakfast the next morning in the Werner Restaurant was absolutely nothing special and grossly overpriced for what it was. My husband was highly disappointed, as (he says) it used to be *very* grand. It seems to have gone downhill in the last few years.
2023년 7월에 1박 숙박함
답변 제공: Cesar 님, 2023년 9월 14일
Thank you for your review. We are sorry to hear you were disappointment with the food.

10/10 - 훌륭해요

Nasim

2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 14일
Thank you for your 5 out of 5 review of your stay at Luton Hoo Hotel and we hope to welcome you back again in the future.

10/10 - 훌륭해요

kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THIS IS THE21ST CASTLE - ESTATE THAT WE HAVE STAYED IN OVER THE LAST 4 YRS ---- WE ONLY STAY AT 5 STAR LOCATIONS AND I CAN SAY IN ALL HONESTY --- LUTON HOO IS A REAL 5 STAR HOTEL THE STAFF IS FIRST RATE --- HOTEL IS PERIOD FURNISHED AND IMPECABLY CLEAN AND MAINTAINED WELL.... GOLF PRO SHOP NEEDS MORE ITEMS AND COURSE IS DECENT YET NEEDS MORE YARDAGE MARKERS ETC
2023년 8월에 2박 숙박함
답변 제공: Craig 님, 2023년 9월 5일
Thank you for posting your 10 out of 10 review of your stay at Luton Hoo Hotel, Golf and Spa. We note your suggestions for improvement on the golf course.

10/10 - 훌륭해요

Louise

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Golf area amazing. Mansion house and staff excellent. Waiting staff in the country club not so good. Didn’t have orange juice, slow service. Overall very nice
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were so friendly and went out of there way to make kids happy, pool was lovely and clean you can only use certain times as a family but worked for us. Rooms were big and very clean. Food was delicious in adams restaurant. Grounds were lovely too. We really enjoyed our stay
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible staff and experience
Terrible experience. Staff were extremely rude and made me and my family feel unwelcome. Wouldn’t recommend. Breakfast was terrible too.
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 8월 21일
We are sorry to hear of your experience. If you would like us to investigate, kindly contact the hotel directly.

10/10 - 훌륭해요

Everton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 9월 5일
Thank you for posting your 5 out of 5 review of your stay at Luton Hoo Hotel, Golf and Spa.

2/10 - 너무 별로예요

Tim

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The air conditioning wasn't working. The hotel had run out of fans and only offered a bottle of water. This did not live up to the high standards you would expect of this property
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 8월 15일
We are sorry to hear the air conditioning was not operating in your room. We trust that this was reported and resolved or another room arranged for you.

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 8월에 1박 숙박함
답변 제공: Christophe 님, 2023년 8월 11일
We are pleased to hear you enjoyed your stay at Luton Hoo Hotel. Thank you for posting your review.