To my surprise it was hard to find staff that spoke English. How can an American brand hotel not have staff that speak fluent English. This is unacceptable. On our last night we decided to eat at the hotel’s restaurant, not only were we the only people there, which should of been a sign, but the chef was upstairs at the concierge level and we had to wait for the services to finish upstairs to have our meal prepared. So they gave us complimentary bread for the one hour delay to bring our food. This is supposed to be a 5 star hotel in a major capital city and they only have one person to prepare meals ? Unacceptable.
Breakfast was okay, but I have had better ones at a Fairfield Inn, again a 5 star hotel. The breakfast catered mainly to Chinese taste and was poor on western options. The bathroom had mold.