Indoor pool, sun loungers

Reviews of Wanda Vista Beijing

5 out of 5
Wanda Vista Beijing
Tower C Wanda Plaza, 93 Jianguo Road, Chaoyang District, Beijing, Beijing

Reviews

8.6

Excellent

Rating 10 - Excellent. 254 out of 506 reviews" "
Rating 8 - Good. 165 out of 506 reviews" "
Rating 6 - Okay. 51 out of 506 reviews" "
Rating 4 - Poor. 23 out of 506 reviews" "
Rating 2 - Terrible. 13 out of 506 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, great coffee, great food, and great location!
Stayed 3 nights in Dec 2023

2/10 Terrible

Joy

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Room not ready at 3pm. Poor service
Definitely never returning. Arrived at the hotel after 3 pm after travelling since 6 am. I was told the room is not ready which is definitely not acceptable. We had to escalate this to get another room. Ended up in a room less than what I booked. It ruined my whole stay and I will never return as I've never experienced this at any hotel before
Stayed 3 nights in Jul 2023
Response from Wanda Vista on Jul 27, 2023
Dear guests, hello. First of all, thank you for choosing to stay at the Mandarin Hotel in Wanda, Beijing, and give us feedback on the problems you encountered during your stay. We regret that our service failed to meet your expectations. We apologize for the inconvenience caused. Your feedback has been very helpful to our progress. We have notified you of the problems you mentioned. It is related to the department, and will definitely strengthen management and arrange retraining. It is our consistent requirement to provide the most sincere care and the most comfortable check-in experience for every guest. We once again sincerely apologize for the inconvenience caused by this stay.

10/10 Excellent

zuwei, Sevenoaks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation in Beijing
I have been to Beijing twice now. I stayed at Wanda Vista Beijing, formerly Sofitel. With the new brand, they have increased their service quality. Staff are accommodating, they always have English speaking staff available, and you can really tell that everyone has been trained to provide quality service to clients. Great gem.
Stayed 3 nights in Nov 2019
Response from Wanda Vista Beijing on Dec 2, 2019
Dear Guest, thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Wanda Vista Beijing

8/10 Good

Tsu Hao

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hape12

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding especially Johanna at the desk. She was so helpful, courteous, and friendly! The concierge which I believe was named Norbert was extremely helpful in many ways. Staying at many nice hotels internationally, we would rate this hotel as one of the best! Thanks so much for making our visit memorable.
Stayed 4 nights in Oct 2019
Response from Wanda Vista Beijing on Oct 31, 2019
Warm greetings from Wanda Vista Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back!

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

GEORGIOS

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room
Great service, helpful staff and great room.
Stayed 6 nights in Aug 2019
Response from Wanda Vista Beijing on Sep 3, 2019
Dear Dan, Warm greeting from Wanda Vista Beijing. Thank you for enjoying our room facilities and services that we have prepared for you and participating in our online survey, your comments are extremely valuable for us. We will take your feedback seriously and to improve that accordingly. Looking forward to see you again soon. Best Regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch 5 Star
Wanda Vista Beijing was a true 5 star experience. Excellent all around. Particularly enjoyed the lobby bar and top notch service. Will absolutely be staying again!
Stayed 4 nights in Aug 2019
Response from Wanda Vista Beijing on Aug 15, 2019
Dear Lan, Warm greeting from Wanda Vista Beijing. Thank you for enjoying our lobby bar , your comments are extremely valuable for us.Looking forward to see you again soon. Best Regards

8/10 Good

Wonho

Liked: Staff & service, property conditions & facilities, room comfort
Overall good
Some staffs are not friendly. But overall is good. There is a smell on the carprt in corridor
Stayed 1 night in Jul 2019
Response from Wanda Vista Beijing on Aug 12, 2019
Dear guests, we wish to express our sincere thanks for selecting Wanda Vista Beijing. At Vista, we strive to provide a superior service experience for every customer; What you mentioned will be enhanced. Please let us know when you next visit Beijing, we will ensure your stay will be is truly memorable.

6/10 Okay

Ming

Not recommend
I have stayed in 2 different rooms. The bathroom has big problems, it smells very bad.
Stayed 1 night in Jul 2019
Response from Wanda Vista Beijing on Aug 1, 2019
Dear Guest,Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay. Kind Regards, Wanda Vista Beijing

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and the room is nice and clean. Just one concern is that some staff may not speak or understand English, so it was harder to get things done.
Stayed 5 nights in Jul 2019
Response from Wanda Vista Beijing on Aug 1, 2019
We wish to express our sincere thanks for selecting Wanda Vista Beijing. At Vista, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We will strive to enhance our oral English. Please let us know when you next visit Beijing, we will ensure your stay will be is truly memorable.

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome crew
Amazing housekeeping crew and front desk. Awesome service . Well done!
Stayed 5 nights in Jun 2019
Response from Wanda Vista Beijing on Jun 26, 2019
Dear Guest, thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Wanda Vista Beijing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good expect the mini bar pricing with coke and beer at 8$+ each !!
Stayed 2 nights in Jun 2019
Response from Wanda Vista Beijing on Jun 26, 2019
Dear Guest, Warm greeting from Wanda Vista Beijing. Thank you for enjoying our room facilities and services that we have prepared for you and participating in our online survey, your comments are extremely valuable for us. We will take your feedback seriously and to improve that accordingly. Looking forward to see you again soon. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty hotel in downtown Beijing
Loved staying in the Wanda Vista hotel. Beautiful Art Deco styling is a glamours throwback to a bygone era. The hotel breakfast buffet has many options. The rooms were well appointed, modern and clean. Fitness center has modern equipment. Close by to the metro and many food and entertainment options.
Stayed 3 nights in May 2019
Response from Wanda Vista Beijing on Jun 17, 2019
Warm greetings from Wanda Vista Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back!

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
The room is pretty clean and comfortable. The staff at front desk are very friendly and helpful. It is recommended.
Stayed 4 nights in May 2019
Response from Wanda Vista Beijing on Jun 4, 2019
Warm greetings from Wanda Vista Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back!

10/10 Excellent

Liw Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Good breakfast n clean room
Stayed 2 nights in May 2019
Response from Wanda Vista Beijing on Jun 4, 2019
Dear Liw Yong, Warm greeting from Wanda Vista Beijing. Thank you for enjoying our breakfast that we have prepared for you and participating in our online survey, your comments are extremely valuable for us. We will take your feedback seriously and to improve that accordingly. Looking forward to see you again soon. Best Regards

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanda Vista May 2019
Enjoyable Stay and helpful staff. Easy access to subway.
Stayed 2 nights in May 2019
Response from Wanda Vista Beijing on Jun 17, 2019
Dear Guest, thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Wanda Vista Beijing

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic hotel. Lovely rooms, the best breakfast ever and good gym, pool and lobby bar. Close to subway and easy walk into city centre.
Stayed 7 nights in May 2019
Response from Wanda Vista Beijing on May 23, 2019
Dear Mr. Ryan, Warm greeting from Wanda Vista Beijing. Thank you for enjoying our room facilities and services that we have prepared for you and participating in our online survey, your comments are extremely valuable for us. We will take your feedback seriously and to improve that accordingly. Looking forward to see you again soon. Best Regards

4/10 Poor

Bevan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not where it says it is.
Service at check in was appalling - the lady behind the counter was more interested in being on her mobile phone than checking me in. No room was available when I checked in even though it was after the official time. I was told it would be 20 minutes maximum and to take a seat and some one would come and get me when my room was ready. 45 minutes later - no one - so I reapproached the check in and my room was ready. The hotel was not where it said it was on the hotels.com website - nor on the hotels website itself. It is 1.3km away on the opposite side of a the road behind an elevated highway. I choose the hotel for the alleged proximity to a subway station, restaurants, and my friends hotel - but was disappointed and would not have chosen this place if this website had of been correct. The customer service rep for Hotels.com didn't seem at all concerned that people would have been inconvenienced by their mistake. On two occasions - there was no one at the gym reception to give you a locker key and sign you in - had to wait 15 minutes. The gym facilities are good however. Room comfortable & clean, bed comfortable, wifi - average.
Stayed 3 nights in Apr 2019
Response from Wanda Vista beijing on May 6, 2019
Dear guest, warm greetings from Wanda Vista Beijing! We sincerely appreciate your valuable comments. We would like to apologize for any inconvenience that you may have experienced during your stay. We have shared and emphasized your comments with our operations team for us to further improve in every possible way for our guests to enjoy their experience with us. We thank you for putting your trust in us so that we can strive to improve ourselves for your next come. We will improve our service and hope that you will give us the opportunity to better serve you in near future.Wanda Vista Beijing!

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect. Only -minor - issue is that most of the wait staff don’t speak English, so ordering food or getting your food right in the restaurants or coffee shop is a bit of a challenge.
Stayed 2 nights in Apr 2019
Response from Wanda Vista Beijing on May 23, 2019
Warm greetings from Wanda Vista Beijing! We sincerely appreciate your valuable comments. We would like to apologize for any inconvenience that you may have experienced during your stay. We have shared and emphasized your comments with our operations team for us to further improve in oral English for our guests to enjoy their experience with us. We thank you for putting your trust in us so that we can strive to improve ourselves for your next come. We will improve our service and hope that you will give us the opportunity to better serve you in near future.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Eng Hwee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanda Vista
The daily cleaning of room was very good and attentive to details. Response to requests were prompt. Only feedback was the daily breakfast was a tad boring with same items from Tues to Sat. Food standards very average.
Stayed 4 nights in Feb 2019
Response from Tina on Mar 5, 2019
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

10/10 Excellent

Shu Yin Critz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very new condition hotel near to CBD. All staff are friendly and have good serving attitude, I’m personally very satisfied. Thanks to Venera for her great assistance as well.
Stayed 1 night in Feb 2019
Response from Wanda Vista Beijing on Jun 26, 2019
Warm greetings from Wanda Vista Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back!

2/10 Terrible

Chi Kwong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been there 5 times. This one is most terrible probably not managed by Sofitel. Have rubbish in toilet n bath room. Tv is doesn’t work at night. Entire room the smell is awful
Stayed 2 nights in Jan 2019
Response from Tina on Feb 3, 2019
Dear Guest, We wish to express our sincere thanks for selecting Wanda Vista Beijing. At Vista, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will improve our service and hope that you will give us the opportunity to better serve you in near future.

6/10 Okay

Lu Lu

I stayed there before which was much nicer. The washroom was a bit smell. Also the sauna room is not allowed to be used by hotel guests which is very strange. The spa charges ridiculous amount and it’s almost 4 times more than other hotels
Stayed 7 nights in Dec 2018
Response from Tina on Jan 23, 2019
We wish to express our sincere thanks for selecting Wanda Vista Beijing. At Vista, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will improve our service and hope that you will give us the opportunity to better serve you in near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Agnes meiyun

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanda stay here again
Higher end hotel in a good area on the East side of the city. Walking distance to silk market.
Stayed 2 nights in Nov 2018
Response from Wanda Vista Beijing on Jun 26, 2019
Dear Scott, thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Wanda Vista Beijing

8/10 Good

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
beautiful hotel. the room was a bit small excellent breakfast
Stayed 1 night in Oct 2018
Response from Monica on Oct 29, 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Alan, Atlanta GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. It's located in the center of Beijing, only 3 miles to Tiananmen square. The breakfast is very good.
Stayed 2 nights in Sep 2018
Response from Wanda Vista Beijing on Oct 22, 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Nazir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family holiday become memorable due to Mr Fang
We checked in on 1 October 2018 stayed 4 nights. When we checked in the guy gav3 us a smelly and mouldy room. The carpet was frayed, power point socked came off from the wall, table was chipped. It was shocking. We refused to accept the room and requested to speak to General Manger. As GM was on leave we met Assistant Manger Mr Fang who listened our concer very carefully and mad3 decision to give us a room in Executive floor which was an excellent room. Mr Fang speaks English very well and do understand how to resolve an issue. He has a very good attitude and he went extra mile to make us happy.
Stayed 4 nights in Oct 2018
Response from Wanda Vista Beijing on Oct 22, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Monica on Oct 29, 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Tess, Australia

Liked: Cleanliness, staff & service, room comfort
Well located hotel in Beijing
Friendly and helpful staff. Close to the subway line one. Close to a Walmart. I was upgraded to an Executive suite which was nice but only issue was the toilet didn't work very well. Other than that the staff made my stay enjoyable. I used the fitness centre and that was great. Lobby is luxurious and room comfortable. Get the chaise lounge drycleaned there are a few stains on it.
Stayed 5 nights in Sep 2018
Response from Wanda Vista Beijing on Sep 18, 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

4/10 Poor

Verified traveler

the most of staffs at the hotel can speak English. The check-in process takes unusually long.
Stayed 1 night in Sep 2018
Response from Wanda Vista Beijing on Sep 17, 2018
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. I will share the check-in issue with our FO manager. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Stayed 3 nights in Sep 2018
Response from Wanda Vista Beijing on Sep 17, 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the hotel location. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Joanne, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staffs; many speak English and were helpful with calling taxis for us
Stayed 2 nights in Aug 2018
Response from Wanda Vista Beijing on Aug 9, 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Sofitel level but pretty good
We visited this hotel several times when it was Sofitel managed, now the facilities are still very good but service level not quite Sofitel level. Staff friendliness varies, the reception lady was clearly very unmotivated for her job, but elsewhere staff was friendly and professional. Room was excellent apart from the TV remote controller, it worked intermittently, bad thing when watching the football wold cup. Still recommend the hotel.
Stayed 2 nights in Jun 2018
Response from Monica on Jul 19, 2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. First of all, thank you about recommend and your comments details. At Vista, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will improve our service and hope that you will give us the opportunity to better serve you in near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and beautiful hotel in the city
Wonderful time at Wanda Hotel but hard sometimes to order room service or request food at restaurant due lack of understanding of English. The rest I highly recommend this hotel!
Stayed 2 nights in Jun 2018
Response from Monica on Jul 19, 2018
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience and create more staff English training. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Monica on Jul 19, 2018
As the Wanda Vista flagship hotel, Wanda Vista Beijing boldly reflecting what china stands for and brings ‘Pure Oriental Delight’: a bridge connecting culture, history with the striking aspects of modernity. Wanda Vista Beijing strives to deliver an unrivalled experience to guests; this experience reflects what Chinese culture renowned for: a keen sense of courtesy, a deep-rooted philosophy of gastronomy and a flair for refinement. Wanda Vista Beijing primarily focuses on urban elites who relish extraordinary services in Eastern elegance that seamlessly blends with local culture.

8/10 Good

Meihua , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Monica on Jul 19, 2018
As the Wanda Vista flagship hotel, Wanda Vista Beijing boldly reflecting what china stands for and brings ‘Pure Oriental Delight’: a bridge connecting culture, history with the striking aspects of modernity. Wanda Vista Beijing strives to deliver an unrivalled experience to guests; this experience reflects what Chinese culture renowned for: a keen sense of courtesy, a deep-rooted philosophy of gastronomy and a flair for refinement. Wanda Vista Beijing primarily focuses on urban elites who relish extraordinary services in Eastern elegance that seamlessly blends with local culture.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Very handy location to most amenities
Was a luxurious room with a warm comfortable feel untill we found faulty lights and exposed wires from a faulty bedside nightlight
Stayed 3 nights in Apr 2018
Response from Monica on May 10, 2018
Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.