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캔들우드 스위트 에버딘-벨 에어, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 에버딘-벨 에어, IHG 호텔
4216 Philadelphia Rd, Bel Air, MD

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 340개 이용 후기 중 142개" "
평점 8 - 좋아요. 340개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 340개 이용 후기 중 42개" "
평점 4 - 별로예요. 340개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 340개 이용 후기 중 28개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Michael

2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Thank you for your review. We are always happy to hear about a satisfied experience and look forward to seeing you again.

10/10 - 훌륭해요

Alexander Manual

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

8/10 - 좋아요

Chris

답변 제공: General Manager 님, 2024년 2월 5일
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

10/10 - 훌륭해요

rykiech 님, Edgewood

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

8/10 - 좋아요

Iryna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable hotel in a convenient location. Quite clean and new.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

4/10 - 별로예요

Tiffany

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s not like a normal hotel where they clean your room in the morning. You have to request the room the be cleaned for a fee. My sheets were stained with something red and so was the pillow case too. The front desk told me they clean the room one a week.
답변 제공: General Manager 님, 2024년 2월 5일
We are sorry to hear that we did not meet your expectations. We strive to meet satisfaction and will use your feedback to improve our accommodations for our guests. We do hope you give us another chance in the future.

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good bed. Safe location. Great staff.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

8/10 - 좋아요

Melvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is always polite and accomadating. The hotel is clean and the pricing is reasonable.
2023년 12월에 8박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

8/10 - 좋아요

Petal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was okay for a overnight trip to the area. Lived the dove soap in the bathroom.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

2/10 - 너무 별로예요

George

2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
We are sorry that we fell short of satisfaction for your stay with us. We continue to always improve in all areas, we will continue to do so and hope that you will give us another chance in the future.

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스
Great place. Will refer people to it. Would be nicer with a bit better clean and some more upkeep. Bed was very comfortable. Best part of the stay was the bed.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

8/10 - 좋아요

Ella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

2/10 - 너무 별로예요

Mike

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that we did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

4/10 - 별로예요

Angela

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that we did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 - 괜찮아요

Christina

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
We are always looking for ways to improve and appreciate your review. We do hope that you give us another try in the future.

6/10 - 괜찮아요

Celine

연인과의 여행, 반려동물 동반 여행
좋아요: 숙박 시설 상태 및 시설
Was ok
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Thank you for your review ! We hope to see you again here at Candlewood Suites .

8/10 - 좋아요

Matt

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

10/10 - 훌륭해요

SangHyun

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

8/10 - 좋아요

Roger

좋아요: 직원 및 서비스, 객실의 편안함
Hotel services very friendly- lady bugs every were
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day! Thanks again for being such a great customer.

10/10 - 훌륭해요

Dan

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day! Thanks again for being such a great customer.

6/10 - 괜찮아요

Jonathan

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The only unpleasant thing was the cockroaches, I had to kill three and in the elevator there was a slightly unpleasant smell, but the room was comfortable and the place was quiet.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 1일
thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our hotel did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 - 훌륭해요

ericka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 19일
Hi Erika, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service with such a great score, as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.Thank you

6/10 - 괜찮아요

JENNIFER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok, but not great
The hotel was decent on cleanliness and comfort. Unfortunately, it's an extended stay and our neighbor was a night owl. They watched TV loudly and cooked and banged pots and pans around all night.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 16일
DearJennifer, Tank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear our accommodations did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a pleasant stay
2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Hi Paul, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

2/10 - 너무 별로예요

William

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The owners wife was very rude from the start , I booked threw hotels.com and she called at 1 am and said I didn’t pay which I clearly did and then proceeded to ask for confirmation number at 4 am waking the kids and baby up again ..she was the most rude person I have came in contact with in a long while,especially in a place of business where they own . I told her I’d leave her a bad review n she said go ahead ur no one that matters . I’m done
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Dear William, Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our customer service did not meet your expectations. Your remarks have been noted, and I personally will make every effort to improve all shortcomings as soon as possible. We will do everything in our power to exceed your expectations if given the chance next time.

10/10 - 훌륭해요

Kellye

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
Very nice property, clean, beds and pillows were amazing
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 31일
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Candlewood Suites Bel Air Maryland in the near future.

10/10 - 훌륭해요

Michael

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a problem with the garbage disposal and we saw a maintenance person on our way to the pool and mentioned it to him and by the time we got back to the room it was all taken care of This was excellent service and all staff was very nice friendly and helpful
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 31일
Thank you for choosing us for Hotel accommodations. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Candlewood Suites Bel Air MD. in the near future.

10/10 - 훌륭해요

Micah

2023년 8월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Thank you for sharing your experience, we strive to meet our guest needs and use your feedback to improve every stay.We do hope to see you again at Candlewood Suites Aberdeen-Bel Air, MD.

4/10 - 별로예요

Joseph

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, General Manager

6/10 - 괜찮아요

Lois

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
So although this is a nice property, our room was in poor condition. The soap dispenser in the bathroom by the sink did not work, and the toilet was broken. Also, the bed sheets were not clean - urine stains. We got in late so we were too tired but did mention it in the morning.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 - 좋아요

Muriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and convenient
Hotel was clean easy of 95 and on. Close to all kind of restaurants and shopping. Service was good and room was clean.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Thank you for sharing your experience, and we do hope you choose to stay with us again here at Candlewood Suites Bel Air, MD.

8/10 - 좋아요

Deborah

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice accommodations, just some issues - TV remote was difficult to understand and for one room TV didn't work at all. Overall good value and comfortable stay
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Thank you for sharing your experience we will use this information to improve our service . We do hope to see you again soon at Candlewood Suites Bel Air, MD.

2/10 - 너무 별로예요

Mark

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I reserved and paid for a suite with a separate bedroom weeks before my stay. Once I checked in and went to the room I was in a normal hotel room. Not at all what I paid $240 for, and definitely not what I reserved. I was never notified of this change, was never offered any sort of refund, discount, or compensation for this change, and the woman training a nice young girl at the counter was ridiculously rude. Not to mention there were other guests at the desk disappointed as well, so this seems to be how they normally operate… unprofessional, rude, and not honoring reservations. I left the hotel and went to stay somewhere that they value not only my business, but also understand how customers should be treated. I would never stay there again.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 - 훌륭해요

Yaacov

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just wonderful!!!!!!
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Thank you for your awesome review, we do hope to see you again at Candlewood Suites Bel Air, MD.

6/10 - 괜찮아요

Louise

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The phones in the room did not work, the ac vent was broken, the reclining chair would not function right . It took over two hours to get towels for the room .
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

ONDREA

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Front desk worker after 10pm was very unhelpful with everything I asked? Our Tv remote wasn’t working and she did not want to assist me. In the morning the kids were excited to get in the pool that was supposed to open at 10 am she said it didn’t open until 12 when there was clearly a sign on the gate. After I threatened to call corporate, “maintenance “that “wasn’t on site” magically appeared and unlocked the gate. So we finally got in at 11 but had to be checked out by 12 so they lost an hour. I ONLY rent hotels with pools so my kids can have fun while we’re away. The daytime staff here were wonderful though. I come here yearly (3yrs and counting) and usually have a great stay. I’d come back but hope that the evening staff improves their attitude
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

?????

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was pet friendly. Updated and clean. Front desk was friendly.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

JOHN

2023년 6월에 1박 숙박함

4/10 - 별로예요

Renee

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The bathrooms were in horrible shape. The bottom of the shower tub was badly stained and the shower tile was in horrible shape. For two nights the fire alarm went off at exactly 2:27am. In both cases, a false alarm but imagine trying to go back to bed after that. It was a horrible experience. Also, there was no cellular internet in area so once you left hotel, you lost connectivity until you got to the road. The staff was nice though and the bed was comfortable.
2023년 6월에 2박 숙박함

8/10 - 좋아요

Pernell

2023년 6월에 2박 숙박함

8/10 - 좋아요

Margaret

2023년 6월에 2박 숙박함

8/10 - 좋아요

Kelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

MARY

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was so comfortable and with a contemporary style.It had all the amenities that you would need. Exceptionally clean. The manager and receptionist were so very helpful. The pool area is very clean and you can even barbecue outside. I highly recommend staying here.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

kelly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super Friendly staff upon check in. Rooms were clean and beds a re comfy. Pool area is nice.
2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Toni

2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Troy

2023년 6월에 2박 숙박함

8/10 - 좋아요

Toylonda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property is cool. Front desk lady was nice. Bed was comfortable and there is a laundry center on site where you can wash clothes for free.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함