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카아나 리조트 여행 후기

4.5 out of 5
카아나 리조트
Mile 69 1/4 George Price Highway, San Ignacio, Cayo District

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 192개 이용 후기 중 158개" "
평점 8 - 좋아요. 192개 이용 후기 중 19개" "
평점 6 - 괜찮아요. 192개 이용 후기 중 5개" "
평점 4 - 별로예요. 192개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 192개 이용 후기 중 3개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

8/10 - 좋아요

Robin 님, Sherman Oaks

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to request the dining amenity 3 times before it was put on our bill. Staff was very friendly. Restaurant was expensive. Tours were very expensive.
2024년 4월에 4박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 4월 23일
Dear Robin, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, particularly our service. I do apologize for the inconvenience with the dining amenity. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

2/10 - 너무 별로예요

Taylor

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I will never stay here ever again. I’ve been to 5 different hotels while Ive been here. I THOUGHT this was going to be the best one since it was twice the cost of other hotels we stayed at, and it ended up being the worst one. Other then it looking pretty, the food was terrible, the water didn’t work so we couldn’t take a shower or brush our teeth, the outlet next to my bed was coming out of the wall and I couldn’t charge my phone, the lady at the front said she would what’s app message me and never did, the next morning we had an excursion pick us up at the hotel for 7:30 but they came at 7 and the front desk said they wouldn’t knock on our door to let us know and couldn’t send us a message on what’s app because they “didn’t have my number” even though I gave it to the lady at the front desk the night before. Save your money and go somewhere else. This place was terrible. Coconut row was amazing, black orchid was good, sunset breeze was good too. I would take any of those hotels 100 times before ever going back to Ka’ana.
2024년 4월에 1박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 4월 10일
Dear Taylor,Thank you for taking the time to share your feedback with us. We appreciate you bringing this to our attention, and we are sorry to hear you were disappointed with your one night stay. At Ka'ana Resort our goal is to provide a comfortable and convenient experience for every guest. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 - 훌륭해요

BRIDGET

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gorgeous property, fabulous, friendly staff and beautiful room.
2024년 4월에 2박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 4월 9일
Dear BridgetThank you for taking the time to share your experience with us. We are delighted to hear that you found our service, property and rooms exceed your expectations. We hope wo welcome you back soon!

4/10 - 별로예요

tamara

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I liked how pretty the property was. But the resort staff were either great or treated you like a dollar bill. Whoever owns this resort has trained the staff to make guests feel like they don’t matter as people only for the cash they pay
2024년 3월에 2박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 3월 26일
Thank you for taking the time to share your feedback with us. We appreciate you bringing this to our attention, and we are sorry to hear you were disappointed with your stay at Ka'ana Resort our goal is to provide a comfortable and convenient experience for every guest. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 - 좋아요

Garrett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The proximity to town and the attractions was perfect! The hotel restaurant, bar and the staff were awesome! The hotel grounds were well kept and created a feel of serenity.
2024년 3월에 3박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 3월 21일
Dear Garrett Thank you for taking the time to share your experience with us. We are delighted to hear that you found our service, food and bar exceed your expectations. Hope to see you back!

4/10 - 별로예요

Kenneth

2024년 3월에 4박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 4월 9일
Thank you for taking the time to rating us. We hope to welcome you back in the future.

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay! Highly recommend for a trip to San Ignacio.
2024년 3월에 3박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 3월 20일
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Ka'ana Resort.Kindest regards,

10/10 - 훌륭해요

Emmanuel

2024년 1월에 1박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 3월 20일
Thank you for taking the time to rating our property. We are so happy to hear that you enjoyed your time at Ka'ana Resort.

10/10 - 훌륭해요

Beatrice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very welcoming and helpful. The casitas we nice and quiet. The grounds are well kept. There garden was nice to see, and you can taste the food was fresh. The only thing we didn't like was the mattresses in the room were not very comfortable for us. It was very soft and didn't offer much support. Everything else was perfect.
2024년 1월에 2박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2024년 1월 8일
Dear BeatriceWe are delighted to hear that you enjoyed your stay at our hotel, we work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so. We will make sure to pass your feedback about our mattresses to management.

10/10 - 훌륭해요

Cecelia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved sitting outside on the deck and enjoying the sights and sounds of nature. 'The pool area was wonderful. The staff is excellent and always trying to please. The activities were over the top, professional, organized and on time.
2023년 11월에 6박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2023년 12월 5일
Thank you for taking the time to rate our hotel! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay.

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is amazing! The staff are super friendly
2023년 11월에 1박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2023년 12월 5일
We appreciate your choice to stay with us and for sharing your thoughts. Your feedback is important to us, and we're glad you had a good experience.

10/10 - 훌륭해요

Ahmad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2023년 11월 24일
Dear Christine, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 - 훌륭해요

Christine

2023년 10월에 3박 숙박함
답변 제공: Yeniffer S. Operations Manager 님, 2023년 11월 24일
Dear Christine, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Paradise vacation
Everything exceeded our expectations. Loved every moment. We’ll definitely be returning.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

RONALD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This beautiful property is outstanding in amenities and service. We stayed in a wonderfully designed and comfortable cottage with a completely private garden and plunge pool behind it, surrounded by lush tropical landscaping. The staff could not have been more helpful and courteous. It is a few miles out of town, near the Xunantunich archeologic site, so transport to town for tours and meals does involve using local taxis, which are easy to obtain on the main road and in town. Meals and transportation on site are quite expensive. Worth the distance from town for a wonderful place to end a day of exploration. HIghly recommend!
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Jeffery 님, Nanaimo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The grounds are amazing, the food and drinks were well prepared, the staff are courteous and friendly. I wanted an extra night but they were full. No surprise there!
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Otis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is beautiful!!!
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Aimee 님, Tyler

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful service, beautiful grounds, comfortable beds, the list goes on! Would definitely recommend Ka’ Ana to anyone traveling to San Ignacio.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Ronald

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

nick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed at ka'ana for 2 nights and we're far from disappointed. All around an excellent resort with much to offer. We will definitely be visiting again.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay at the Ka’ana was glorious. From the exquisitely appointed room to the lush grounds to the kind attentive staff, Ka’ana started our stay in Belize perfectly. Breakfast was delicious. Be sure to make use of your outdoor shower!
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice peaceful stay
The staff was very helpful, and the place was peaceful and relaxing.
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff has been very helpful. The place is nice and peaceful.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
todo muy bien, muy limpio
2023년 5월에 2박 숙박함

8/10 - 좋아요

Tyler

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We absolutely loved our stay at Ka’ana! The grounds and rooms are immaculate and the staff really went out of their way to make our stay special. They’ve thought of everything and the special touches were so intentional and so appreciated. The property is only a short ride to town which we loved. It’s close enough that it was easy to go into town after excursions and explore all that San Ignacio has to offer. The communication via Whatsapp was so helpful and made arranging everything from breakfast to a ride so easy. We’ll most definitely be staying at Ka’ana the next time we come to Belize!
2023년 4월에 4박 숙박함

6/10 - 괜찮아요

Jan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Property where you will suffer from hunger
Very nice property but access without car very difficult. Spacious rooms and cmfortable beds. There is no coffee marker or kettle - that´s a big minus. The biggest problem is overpriced food. Breakfast very poor - omelet, one slice of toast, 2 slices of ham, coffee and juice, no butter for 23 USD. I have never experienced such misery
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Dimitri 님, Oakland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, highly recommend.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Cassandra and

2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Tanveer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, excellent staff. It would be better if there was a gym in the hotel. And they forgot to tell us that continental breakfast was included until the last day. But overall we had a good experience. Will go back.
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and accommodating.
2023년 2월에 2박 숙박함

4/10 - 별로예요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at Ka'ana . Staff were brilliant. Enjoyed the breakfast and we ended up eating there 3 times in the evening. Highlight was the fire pits and Smores after the meal. We just did the ziplining and cave tubing trip. Cave tubing in particular was spectacular (and other visitors said this was also their highlight). Eddie was a brilliant guide. We really enjoyed Xanantunich. Probably shouldn't say this - but it's great to be able to climb up the structures - with a lot of Mayan ruins in Mexico (which are also amazing) you can only view rather than climb.
2023년 2월에 4박 숙박함

8/10 - 좋아요

Roy

2022년 12월에 9박 숙박함

10/10 - 훌륭해요

Anderson

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atención es excelente. Las habitaciones confortables y las instalaciones cómodas y bien conservadas.
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Rosanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2022년 9월에 3박 숙박함
답변 제공: Revenue Manager 님, 2022년 11월 1일
Dear Mrs Rossana,Thank you for taking the time to share about your Itz’ana experience! We are pleased to hear that you enjoyed our property.We hope to welcome you back to Itz’ana.Warm regards,

10/10 - 훌륭해요

Ashish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the room we had. It was only for one night but we enjoyed it. It was beautiful and the food was great.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great, the facility needs needs a little work
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Nicole

2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Roberto

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The resort is beautiful!!! Loved it!
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Nadege

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
None of the VIP perks were provided by the hotel.
2022년 4월에 3박 숙박함

10/10 - 훌륭해요

jason 님, Sammish

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, very accommodating.
2022년 4월에 3박 숙박함

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Purnima

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff and service at a stunning property
This was a 5 star experience throughout. The resort arranged pickup from our hotel in Belize City which was arranged with a shuttle and driver who was friendly, efficient and very knowledgeable about the area. We were greeted upon arrival with a welcome drink, and shown to our rooms by a courteous and efficient staff member. The rooms are beautiful, with a comfortable bed, and well appointed bathroom. One of our rooms had an outdoor patio, and the other had an attached screened porch and outdoor patio. The restaurant and bar are outstanding with excellent drinks and food. One suggestion would be to add more vegetarian entree options to the dining menu. One evening, the chef served me a specially prepared stuffed zucchini entree that was delicious. Breakfast is the best deal here in terms of choices, quantity, taste and price. The entire property is well maintained and natural, with an organic vegetable garden that is sourced for much of the restaurant food. We didn't use the pool, but it was lovely, with iguanas hanging around! The hotel to arrange several activities for us, which were reserved with polite and friendly guides. We thoroughly enjoyed the ATM cave tour, and the horse ride to Xunantunich ruins (both highly recommended). The Mayan cooking class at the hotel was wonderful! The staff are outstanding and really make this a 5 star experience. They knew which activities we had planned and kept us informed of guide arrival, and made sure our breakfast was timely.
2022년 2월에 3박 숙박함

8/10 - 좋아요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff
Staff wonderful, accomodations very nice. A couple of heads up 1) airport transfer is not free $20 US each way, 2) drink's and food a bit high, 3) this is an area that if you want hiking, outdoors adventure it's the correct spot, 4) the Mayan cooking class was great the two ladies doing it are very engaging 5) happy hour was good
2022년 1월에 4박 숙박함

10/10 - 훌륭해요

Anne 님, Orlando

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I was planning my trip to Belize, and I fell in love with this resort just by the pictures alone. I will say the picture does it no justice in person; this is the best hotel I’ve ever been privileged enough to stay at. The Atmosphere was so serene, gorgeous property, and it only gets more breathtaking when you take a walk throughout the property. They have High quality rooms some have a private patio. The rooms were clean, very comfortable, the bed was extremely comfortable. The room was spacious and clean. The cultural aesthetics were awesome. I love the fact that they took extra precautions due to covid. They made sure there is a hand washing station upon arrival at the hotel, as well they sanitize my luggage’s. Ka'ana Resort provides to their guest not only a high-quality service. Also, they are one of few hotels that allow their guest to see plan out destination dinners as well a tour of their garden to see where the ingredient for those delicious meals and drinks you have been devouring. The staff were the nicest people I have ever encountered especially at a resort. They were always friendly and asked how my stay was going every time I encountered one of them either on my way out or when I am being served. They also were able to recommend places for local attractions. They went over and beyond to help make my stay enjoyable especially housekeeping staff they were on point when it came to keeping the room tidy. I highly recommend this resort to anyone inquiring!!
2021년 9월에 6박 숙박함
답변 제공: Joelie L. 님, 2022년 1월 3일
Thanks for staying with us. We appreciate your feedback! We look forward to hosting you again :)

10/10 - 훌륭해요

Rudolph

2021년 11월에 2박 숙박함