외관

마타 록스 리조트 여행 후기

3 out of 5
마타 록스 리조트
45 Coconut Drive, San Pedro

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 506개 이용 후기 중 255개" "
평점 8 - 좋아요. 506개 이용 후기 중 164개" "
평점 6 - 괜찮아요. 506개 이용 후기 중 54개" "
평점 4 - 별로예요. 506개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 506개 이용 후기 중 12개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved Mata Rocks. My friend and I are two young women, and we felt completely safe and very welcome throughout our stay. The hotel is very accessible to San Pedro via golf cart. Would suggest renting a cart directly from the hotel instead of getting one in the city center, where the prices are marked up. The staff were so lovely to us, and we would recommend this resort to anyone traveling to San Pedro!
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Ebony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
host bartender and management was excellent very informative on the area and all excursions The cook made everything fresh to order and all was delicious thanks so much for making our stay an unforgettable one we will be back soon
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Travis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mata Rocks is a quaint little resort where the staff attended to all our needs. The food was great and the service was even better. We were looking for an affordable place to enjoy the island and this one fit the bill perfectly. It’s a nice visit back to a time before big resorts towered over the landscape.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smaller resort so the Staff gets to know you and made the stay very personable. Cute oceanfront room setup. Ocean in this area is all walled. Swimming mainly with snorkel outings at the resorts on the east side of the island.
2024년 3월에 6박 숙박함

8/10 - 좋아요

Benjamin

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location of this property. Nice beach front with loungers and straw umbrella huts to get out of the sun. The pool was nice. The restaurant and bar tenders were very good. The service was excellent. The room was good. Great ocean view and balcony deck. The bathroom sink had a little rust stain around drain. The AC unit was good as well, however, it did leak water for the first 20 minutes it turned on. We put a towel there until the room cooled down than it would stop. Overall, good stay. I would stay again
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Chelsea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was excellent.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Marcy 님, Lake Stevens

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff especially Ivers was phenomenal!!! He always took care of us and made us feel we were a priority. And always with a smile. Two complaints were not being told we were next to pickle ball (which started earlier than we wanted to hear). And having hair on the walls in my shower.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Kimmel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all very helpful, friendly and approachable. Prices were great and information and recommendations were great. Some of the issues had to do with the age of the building and it is in need of some upgrades to the WiFi and plumbing. Would have liked to have had blackout drapes and perhaps a mini fridge as well as bottled water left for us. Maid forgot to check things like Kleenex etc but we made do. Really like the place over all and will probably stay there again.
2024년 2월에 4박 숙박함

8/10 - 좋아요

don 님, Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Jerica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cozy and cute, perfect for a few nights if you don’t want to be directly in downtown but still be able to have easy access to town if you want. What really sets Mata Rocks apart though is its amazing staff! Everyone was so kind and gave us recommendations for places to go and things to do and every single rec was incredible. Everyone was also so friendly and fun to talk to. Thank you to Ivar, Javi, Anita, Dorell, Dominique and the rest of the Mata Rocks staff for making our first time in Belize so wonderful! We will definitely be staying here again the next time we come to Ambergris Caye. Thanks again :-)
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Steven Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mata Rocks is not a mega sized resort and therefore much more personal and friendly. Everyone there was great and extremely helpful. We will definitely stay there on our next trip to Belize. It is largely because of our stay at Mata Rocks that there will be a next trip to Belize.
2024년 1월에 8박 숙박함
답변 제공: Management 님, 2024년 2월 8일
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Mata Rocks and that our personal and friendly atmosphere made a positive impression on you. Providing exceptional service and creating a welcoming environment for our guests is always our top priority.We're delighted to know that our team members were great and extremely helpful throughout your stay. It's truly rewarding to hear that your experience with us has contributed to your decision to return to Belize in the future.We can't wait to welcome you back on your next trip! If there's anything specific you'd like to experience or if there are any special requests you have for your next visit, please don't hesitate to let us know. Thank you for choosing Mata Rocks, and we look forward to seeing you again soon! Safe travels!

8/10 - 좋아요

Joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mata Rocks is a very special place. Maybe “Boutique Hotels” are all so personal and familiar. I found this aspect charming. They could perhaps be a little less tight with what, in my opinion, should be expectations of provisions of basic creature comforts, but I understand budgets of a small place could be to blame. We loved it there. Would definitely recommend
2024년 1월에 7박 숙박함
답변 제공: Management 님, 2024년 2월 8일
Thank you for sharing your feedback with us! We're thrilled to hear that you found Mata Rocks to be a very special place and that you appreciated the personal and familiar atmosphere that boutique hotels like ours strive to offer. Creating a welcoming and intimate environment for our guests is always our goal, and we're glad to hear that you found this aspect charming.We appreciate your understanding regarding the limitations of smaller establishments when it comes to providing certain creature comforts. While we strive to meet all expectations, we also have to consider budget constraints. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to improve our offerings.We're delighted to hear that you loved your time with us and that you would recommend Mata Rocks to others. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

2/10 - 너무 별로예요

Jennifer

2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 1월 18일
We are terribly sorry for you experience. If you could email us and let us know what went wrong we'd love to try to make it up to!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place. Like living with family but on a beach in Belize, with pickleball. Loved it. Will return.
2024년 1월에 4박 숙박함
답변 제공: Management 님, 2024년 1월 18일
Thanks for the review. We can't wait to have you back with us!

10/10 - 훌륭해요

Aina Cecilia Kristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 13박 숙박함
답변 제공: Management 님, 2024년 1월 18일
Thanks for the review!

6/10 - 괜찮아요

Trevor

가족 여행
좋아요: 직원 및 서비스
Mata Rocks is not a bad property, but the slick photography makes it look more luxurious than it is. The bathroom is teeny and the wifi does not work unless you are outside the room, which can be irritating. Nice location, nice staff
2023년 12월에 5박 숙박함
답변 제공: Management 님, 2024년 1월 18일
Thanks for the review! We apologize that the bathroom was small for you, next time you should try one of our suites! As for the WiFi we have tried everything we can to boost the signal and unfortunately nothing has worked. Our room rates now reflect the fact that the internet only works in the common areas.

8/10 - 좋아요

Lisa Rochelle

2023년 12월에 5박 숙박함
답변 제공: Management 님, 2024년 2월 8일
Thanks for the review!

8/10 - 좋아요

Joy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This property is aging a bit. That said, staff were great and it quiet and small.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay in San Pedro!
This was an amazing spot! Especially for a couples getaway. The staff is amazing and super accommodating.
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 7일
Thank you for the review! Come back soon!

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is absolutely incredible and will cater to your needs. They make you feel at home yet want you to make the most of your vacation. We spent over a week at Mata Rocks and will definitely stay there again in the future.
2023년 7월에 7박 숙박함
답변 제공: Management 님, 2023년 8월 7일
Thanks for the review! We can't wait to host you again!

10/10 - 훌륭해요

MICHAELANN RAQUEL

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff and great location to every where. Rooms needed TV’s or FRIGID miSSING, but was able to get one when we asked. Lively resort, comfortable beds. Wifi available most days. Would definitely visit again, as long as Hari and Javier are there!
2023년 4월에 7박 숙박함
답변 제공: Management 님, 2023년 5월 23일
Thanks for the review!

4/10 - 별로예요

Henry

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함
답변 제공: Management 님, 2023년 5월 23일
Thanks for the review!

8/10 - 좋아요

Haleh

2023년 3월에 3박 숙박함
답변 제공: Management 님, 2023년 4월 6일
Thanks for the review!

10/10 - 훌륭해요

Marc

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the balcony view and the sound of the ocean, very quiet and peaceful. Staff & service are great imma miss this place
2023년 3월에 6박 숙박함
답변 제공: Management 님, 2023년 3월 30일
Thanks for the review! We hope you come back soon!

8/10 - 좋아요

Robert

2023년 3월에 2박 숙박함
답변 제공: Management 님, 2023년 3월 30일
Thanks for the review!

8/10 - 좋아요

steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff were extremely friendly and helpful, especially Anita and Harry
2023년 2월에 14박 숙박함
답변 제공: Management 님, 2023년 3월 8일
Thanks for the review!

10/10 - 훌륭해요

Caroline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a wonderful boutique hotel with a top notch staff. Enjoy Mata Rocks for its wonderful ocean views, spacious rooms with kitchenettes and balconies, restaurant & bar, palapas on the beach, and free bicycle rentals. Oh and don’t forget the pickle ball court, which I didn’t get a chance to play but wanted to. And lastly, the staff is outstanding, especially, Havi, Xavier, and Anita. They took really good care of us & we can’t wait to get back there again. Thank you to everyone for making our stay so relaxing & enjoyable!
2023년 2월에 7박 숙박함
답변 제공: Management 님, 2023년 3월 8일
Thanks for the review!

10/10 - 훌륭해요

Erin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so amazing! They picked us up and dropped us off at multiple places, held our bags, let us borrow towels the day we checked out, and were overall so nice and friendly! Knew us by name!
2023년 2월에 2박 숙박함
답변 제공: Management 님, 2023년 3월 8일
Thank for the review! We're so glad you enjoyed your stay, come back soon!

10/10 - 훌륭해요

Cherise 님, Beavercreek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 7박 숙박함
답변 제공: Manage 님, 2023년 3월 8일
Thanks for the review!

10/10 - 훌륭해요

Joanne

좋아요: 청결 상태, 직원 및 서비스
So friendly and helpful. Know all the staff by name. Clean, safe, great location.. We highly recommend and if we return we will definitely stay here
2023년 1월에 7박 숙박함
답변 제공: Management 님, 2023년 3월 8일
Thanks for the review! We're so glad you enjoyed your stay, see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, clean oasis from the bustle of San Pedro
We loved our stay at Mata Rocks. The guys at the front desk (Hari and Ivar) helped us book tours, find a golf cart and pick restaurants. They were so kind and made us feel welcome. The resort is small and immaculate. We liked chatting with the other guests too. No sand beach for swimming, FYI. I would go back in a heartbeat.
2023년 1월에 4박 숙박함
답변 제공: Management 님, 2023년 3월 8일
Thanks for your review. We can't wait to have you back!

10/10 - 훌륭해요

Lillian Yael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!! Everyone who worked there was so nice and welcoming, very helpful in getting us our golf cart for our stay and great food and drinks!
답변 제공: Management 님, 2022년 12월 5일
Thanks for the review! We're so glad you enjoyed your stay.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service was great. The WiFi was a pretty weak.
2022년 9월에 4박 숙박함
답변 제공: Management 님, 2022년 9월 22일
Thanks for the review!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Management 님, 2022년 9월 22일
Thanks for the review!

10/10 - 훌륭해요

Emily

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked being tucked away from the crowds of downtown San Pedro, but still within walking distance of things to do and with access to complimentary bikes to get into town. The service here was outstanding, the staff was incredibly welcoming and friendly and would remember our names and ask about our daily adventures. We would definitely come back again!
2022년 8월에 3박 숙박함
답변 제공: Management 님, 2022년 9월 22일
Thanks for the review! We're so glad you enjoyed your stay with us. We can't wait to have you back!

10/10 - 훌륭해요

Pamela

2022년 7월에 3박 숙박함
답변 제공: Management 님, 2022년 7월 26일
Thanks for review!

6/10 - 괜찮아요

Javier 님, Miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is pretty good and cozy, and the staff also is really friendly, unfortunately, the property is smelling bad due to the sargassum, so you cant stay longer bar or pool area
2022년 7월에 2박 숙박함
답변 제공: Management 님, 2022년 7월 26일
Thanks for the review Javier! We're glad that you enjoyed our hotel and staff. We apologize on behalf of mother nature. Unfortunately the sargassum comes in waves and is unavoidable. We do our best to mitigate the problem but there is only so much we can do when it is so thick and constantly coming to shore. We hope that next time you visit the seagrass will be gone.

6/10 - 괜찮아요

Caroline

2022년 6월에 3박 숙박함
답변 제공: Management 님, 2022년 6월 23일
Thanks for taking the time to review us! Please reach out if you have any comments so we may work on any deficiencies.

10/10 - 훌륭해요

Sadie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect getaway!
Incredible time at this fine resort. The entire staff is charming and incredibly accommodating. Huge shoutout to Javier and Harri. Thank you for amazing memories and friendships.
2022년 5월에 3박 숙박함
답변 제공: Management 님, 2022년 6월 15일
Thanks for the review Sadie! We're so glad you enjoyed our boutique resort, our staff is what really sets us apart and makes us one of the best choices on the island. Hope we see you again soon!

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our anniversary stay at Mata Rocks Resort was absolutely remarkable. The staff made us feel welcomed and at home from check-in til check-out. We really enjoyed every moment of our time there and are planning a return visit soon. Kudos again to the entire staff from the front desk to the bar tenders.
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great little resort.
We loved staying here. There is a great bar, little restaurant and the view is great. Extremely clean too. The entire staff is fabulous. We will be returning based on them alone. It is close to town and there is free golf cart parking. Highly recommend.
2022년 5월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, friendly and helpful staff
2022년 4월에 3박 숙박함
답변 제공: Management 님, 2022년 4월 25일
Thanks for the review! Hope you come back soon.

10/10 - 훌륭해요

Brett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet location that is still close enough to walk to the store or some local restaurants. Not a far cart ride to the city square either. Fantastic staff, definitely recommend.
2022년 3월에 2박 숙박함
답변 제공: Management 님, 2022년 4월 25일
Thanks for the review! We're glad you enjoyed our little slice of paradise. Hope you come back soon!

10/10 - 훌륭해요

Alfred Pennington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff great. F&B excellent.
2022년 1월에 7박 숙박함
답변 제공: Hotel Management 님, 2022년 1월 18일
Thanks for taking the time to review us. Hope to see you again soon!

10/10 - 훌륭해요

Camilla

2022년 1월에 7박 숙박함
답변 제공: Hotel Management 님, 2022년 1월 13일
Thank you for your review, hope to see you again soon!

6/10 - 괜찮아요

Milagra

단체 여행
좋아요: 청결 상태
The room was very clean and the beds were comfortable, but there was so much bright light streaming in from the patio lights, that it was very difficult to sleep soundly (the light level in the room felt like daylight at all hours of the night). The food options were very limited at the restaurant for dinner, and the breakfast did not start at the time we expected so we missed it a couple of times since we had to get out for our days of scuba diving. It was nice to have the hotel waterfront bar for drinks--the hangout area by the pier is lovely. Pickup at the airport was very much appreciated! The hotel was just a little farther from the center of town than was preferable for walking, and so we ended up having to take cabs back and forth each day.
2021년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2022년 1월 13일
Thank you for taking the time to review us, every comment helps! I want to offer you my apologies that your stay with us was not as enjoyable as you had hoped. As for the light coming into your room, we are aware of the issue and we have come up with a solution. Unfortunately, the problem could not be addressed while you were here because materials can be hard to come by on an island especially during our busy season. When it comes getting around San Pedro and traveling beyond Mata Rocks Resort, we do have bikes available for our guests free of charge. In addition, we also have golf carts on premises for you to rent by the hour, day or week should you not want to pay and wait for cabs next time you visit. We're so glad to hear that you enjoyed our complementary airport pickup and the beachfront bar, every detail of the guest experience is important to us so!

10/10 - 훌륭해요

Leah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely loved our stay. The hotel was small and intimate. Everything was clean and beautiful. The staff were exceptionally kind and accomodating. No complaints whatsoever. A shout out to: Front Desk- Anita, Jose Bartenders- Luz, Jomar Kitchen Staff- Mirna, Mathias Housekeeping- Indira, Guadalupe Maintenance- Luis and Gustavo Everyone at Mata Rocks went above and beyond to ensure we had a lovely time. We would definitely return!
2021년 11월에 7박 숙박함
답변 제공: Management 님, 2021년 11월 28일
We are so pleased to hear that you enjoy your stay with us! thank you for your review ! See you again soon!

10/10 - 훌륭해요

LaToya 님, Tucson

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed here a few days ago in Nov. my friend and I enjoyed every moment. The service was excellent and everyone was so attentive to our needs. It was a very cozy quaint property. Very cleaned and not too many times so it was overcrowded. The food was great! I will definitely be back and stay here. Joe Mar was a great server. Thank you everyone that provided us and enjoyable peaceful vacation.
2021년 11월에 4박 숙박함
답변 제공: Management 님, 2021년 11월 22일
Thank you for your review! We are please to hear you had a pleasant stay. See you again soon!

10/10 - 훌륭해요

Denise

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was small so staff was able to be very attentive. Staff was extremely friendly and responsive to every request. All matters were handled expeditiously and thoroughly. Bed was very comfortable. Suggestion: dim lights outside at night, or cover the glass on the door. Make curtain so that they not only block out light, but open during the day.
2021년 10월에 5박 숙박함
답변 제공: Management 님, 2021년 10월 13일
Thanks for the review! It’s great to hear that you liked the place and the staff. We appreciate you bringing the lighting issue to our attention. We are addressing it immediately and next time you visit the experience will be even better. See you again soon!

10/10 - 훌륭해요

Nancy

2021년 10월에 2박 숙박함