실내 수영장, 야외 수영장, 수영장 파라솔, 일광욕 의자

그랜드 호텔 빌라 세르벨로니 여행 후기

5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 445개 이용 후기 중 331개" "
평점 8 - 좋아요. 445개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 445개 이용 후기 중 22개" "
평점 4 - 별로예요. 445개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 445개 이용 후기 중 8개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Caamano

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel very nice and very clean if there’s one thing they can improve is food menu and speed of food service . But great place I will definitely come back here
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

tiffany

2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Mandark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location with great views. Staff were very friendly. My only critique was when we were trying to plan our departure, it seemed we were nearly stuck without a way to get to the train station on time the next day. We asked the hotel for help/shuttle to train station but they felt 6pm the night before departure was too late notice. We perhaps had the wrong expectations, luckily we ended up figuring out a way on our own, but was surprised the hotel concierge couldnt help with this.
2023년 10월에 4박 숙박함
답변 제공: GHVS 님, 2023년 11월 2일
Dear Mandark,We thank you for your kind words for our Hotel. Our staff always tries their best to please and help the clients, so to make their stay the most unforgettable one and it is nice to hear words of appreciation. Unfortunately Bellagio is a small town with a quickly increasing tourism and it is sometimes very hard to satisfy the huge amount of requests, above all if with short notice. We really regret to know that we were not able to help you with your transfer request, we hope this inconvenience did not cast a shadow on your

10/10 - 훌륭해요

Luiz a c

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

TIFFANY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a wonderful stay! The location was very close to all the shops and Ferry.
2023년 10월에 1박 숙박함
답변 제공: GHVS 님, 2023년 11월 2일
Dear Tiffany,we thank you for your appreciation. As you correctly wrote, the Grand Hotel Villa Serbelloni is located in an unique spot right in the centre of the lake within a walking distance to shops, restaurants, attractions and ferry docks.We hope to be able to welcome you again in the future.

10/10 - 훌륭해요

John

연인과의 여행
Location is exceptional
2023년 10월에 4박 숙박함
답변 제공: GHVS 님, 2023년 11월 2일
Dear John,We thank you for your great review, please visit us again.

10/10 - 훌륭해요

Micaela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was wonderful. However, we found their finest restaurant, the Mistral, to be substandard. The table service was fine; the maitre de was surly; and the food was hardly edible. I gave the feedback at the hotel.
2023년 10월에 2박 숙박함
답변 제공: GHVS 님, 2023년 11월 2일
Dear Peter,we really appreciate your feedback, either this written one and the one gave on spot: we always make treasure of all our clients' point of view so to be able to improve ourselves.We hope to have you again as our guest.

10/10 - 훌륭해요

Neil 님, Palm Springs

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful property with staff ever helpful and eager to please. We thoroughly enjoyed our stay and would gladly visit again. Great views, perfect location and excellent food, drink and service. Thank you
2023년 9월에 6박 숙박함
답변 제공: GHVS 님, 2023년 11월 2일
Dear Neil,it is with a great pleasure that we read your lovely words. The location and the structure are impossible to be unnoticed, and the additional compliments to the staff and service are what make us even prouder.Thank you.

10/10 - 훌륭해요

frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel maravilhoso
Hotel lindo, super bem conservado, mesmo sendo um edifício antigo. A localização não poderia ser melhor, na cidade mais charmosa do lago di Como e com uma área de piscina e jardins espetacular. Café da manhã maravilhoso também. Quarto excelente, roupa de cama e amenities ótimos. O restaurante do hotel que tem vista para o lago é lindo, um entardecer de tirar o fôlego, mas é muito caro pelo que oferece. Tem preço de restaurante estrelado mas a comida é apenas ok. O restaurante pior custo benefício que comemos em toda a Itália. Uma atração muito legal que o hotel tem é o pianista no bar durante a noite! Vale muito a pena. O local é super agradável e ele toca muito bem! Adoramos a experiência! Única coisa que nos incomodou foi que em um dos dias as camareiras fizeram muito barulho nos corredores cedo da manhã. Mesmo com um isolamento acústico do quarto bom, elas batiam tanto as portas e falavam gritando umas com as outras que nos incomodou bastante.
2023년 8월에 3박 숙박함
답변 제공: GHVS 님, 2023년 11월 2일
Dear Anonymous,we thank you for your kind words towards the location and the service.We regret to hear you didn't appreciate our gourmet restaurant, which is usually recognised as one of the best restaurants of the area, not only for the perfect views but mostly for the genuineness and quality of the menu choices.We hope to be able to welcome you again so we can restore your faith in our restaurant!

10/10 - 훌륭해요

Elizabeth

2023년 9월에 1박 숙박함

8/10 - 좋아요

J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

David 님, Cobham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely magnificent property. The whole experience was too incredible for words. Room was luxurious and could not have asked for anything more. Great bed, bathroom and air conditioner, plus balcony access. Breakfast would probably rate as the best I have ever had, with wonderful options and service. The pool (and "beach") area were idyllic and so relaxing. One disappointment was the very high end price of drinks at the pool and the bars. We stretched ourselves to stay at the hotel and being out priced on drinks did spoil some of the experience - although town, lovely rooftop bars etc were around the corner. We will definitely love to return one day and can't recommend the hotel more highly. You will have a unique experience.
2023년 9월에 3박 숙박함
답변 제공: GHVS 님, 2023년 11월 2일
Dear David,We really thank you for the great words. You got the point, as we always strike to make our clients' stays the most enjoyable and unforgettable ones, starting from the comfort of the rooms, to the details of the common areas, the richness of the breakfast offer and the relaxing atmosphere of the beach and pool area. We regret to hear you didn't agree with the drink prices, even though we truly appreciate your feedback. We know Bellagio itself is very touristic and there are plenty of nice spots where to enjoy a drink. Please note, though, that the bars inside the property are categorised as five star luxury as well as the Hotel, with the same service and approach and it is no use to compete with any other bar of the town.We hope to welcome you again in the future!

10/10 - 훌륭해요

Nigel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful
2023년 9월에 5박 숙박함

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Incredible Hotel, 10 Stars for me.
There is nothing negative about this hotel. It’s a gorgeous hotel with prime location. Rooms are beautiful and spotless. It’s incredibly clean. Staff is amazing. Breakfast which was included was an upscale buffet style. It was worth every penny. Not a cheap hotel but worth the money. Pool is huge and we enjoyed it so much. Loved this hotel and yes we will be back in the future.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Tiffany

2023년 8월에 3박 숙박함

8/10 - 좋아요

Natalee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with the most amazing views! Would most definitely come back.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함

2/10 - 너무 별로예요

Anzhela

2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Richard 님, Brentwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best place you can stay in Bellagio! We had a wonderful time. The staff is so friendly, and we enjoyed the lake and pool. Beautiful views! Big thanks to the talented piano player that plays in the evenings. Loved ending our night there every night.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

YAMEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best Hotel in Bellagio/ Lake Como. The only I would recommend
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The amazing views of the lake and the beautiful pool.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Karena

2023년 7월에 3박 숙박함

4/10 - 별로예요

Joseph Michael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The location is perfect and the property is stunning. The breakfast and service at breakfast is fantastic. They have mimosas and a wide selection of cheeses and fruits. Unfortunately the front desk staff is an absolute nightmare. They were not welcoming from the beginning and were talking about us in a negative way throughout the entire stay. They were disrespectful and rude. When we brought this to the attention of a different shift of front desk staff, they were not apologetic or helpful in resolving it. In fact, they continued to talk about us. We were told that we could not eat outside food on the tables outside by the main entrance and had to go to our room (there were no other guests using the tables so it was not like we were taking them from anyone else who wanted bar service). The sheets are terribly uncomfortable. When we checked out, we again told them about how dissatisfied we were with the service and they did not even make a comment. They said, “oh, no?” And then changed the topic getting back to our bill. They are a disgrace for a 5 star resort. All this hotel cares about is taking your money. I would recommend staying at another property in Bellagio or perhaps a true 5 star resort in Tremezzo.
2023년 7월에 2박 숙박함
답변 제공: Jan Bucher 님, 2023년 7월 19일
Dear Caggiano family,considering the many positive reviews that we receive every day about the hotel and especially about our staff, we are sorry that you felt our front desk staff was not welcoming and was not receptive of your complaint.Personal and individual customer service is one of our top priorities, so we are sorry if we did not meet our usual standards with you.Nevertheless, please accept our assurance that we have discussed your comments and concerns with the management and that we will further investigate in the matter.As for the tables at the entrance, we are sorry but they are meant for bar service only and no external food can be served on our premises.We hope we will have the opportunity to fully restore your image of the Grand Hotel Villa Serbelloni in the future.Yours sincerely,Jan BucherGeneral Manager

10/10 - 훌륭해요

Cher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Doris B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

TURGAY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service and beautiful surroundings.
2023년 7월에 4박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 7월 19일
Dear Turgay,Thank you for your wonderful review, we are delighted you enjoyed your stay with us.We are very much looking forward to welcoming you back.Kind regards,Jan BucherGeneral Manager

10/10 - 훌륭해요

Edward 님, Newport Beach

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Ivan

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect Honeymoon spot
10/10 had an amazing experience in this beautiful city. We spent the second half of our honeymoon at Villa Serbelloni and we are so happy we did. The indoor and outdoor pool were lovely, the restaurant and bar staff were extremely friendly and even remembered us on our repeat visit. Highly recommend staying here.
2023년 5월에 2박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Nicholas,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a wonderful time staying there, would definitely considering another stay in the future if we visit Lake Como.
2023년 6월에 3박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear James,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 - 훌륭해요

Samer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing experience. The grounds are magnificent. The views are spectacular. The staff is attentive and friendly. The food was a culinary delight.
2023년 6월에 2박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Samer,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Guilherme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfeito!
Tudo absolutamente perfeito! Vista, acomodações, atendimento, café da manhã...
2023년 6월에 2박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Guilherme,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 - 훌륭해요

SVETLANA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel. Service beyond expectations. Friendly and helpful staff
2023년 6월에 5박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Svetlana,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our whole experience couldn't have been better. From the spectacular breakfast to the incredible linens to the heavenly view from our room, we were thrilled.
2023년 6월에 3박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Emily,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

10/10 - 훌륭해요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Property and location
2023년 6월에 5박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 7월 19일
Dear Shawn,Thank you for your wonderful review, we are delighted you enjoyed your stay with us.We are very much looking forward to welcoming you back.Kind regards,Jan BucherGeneral Manager

10/10 - 훌륭해요

Sheena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 star service with old world glamour
We stayed at this property from May 22-26, 2023. It was first class in every way. Beautiful property with old world glamour, but the service is what sets it apart. Absolutely 5 star service and attention to detail. The staff did everything they could to make it an amazing experience. We can’t imagine wanting to stay anywhere else on Lake Como.
2023년 5월에 4박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Erin,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGenral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
素晴らしい!
3泊しましたが、お部屋は広く清潔で、ホテル内も広くて美しく、何より従業員の方々がみんなとても親切で、とても快適でした。
2023년 5월에 1박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Guest,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGenral Manager

10/10 - 훌륭해요

LEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spectacular
What an overall superb experience. Definitely worth the splurge and will happily return. Concierge was amazing at setting up anything you asked. Service on point. Room was amazing with beautiful view. Location perfect. Highly recommend.
2023년 5월에 3박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Guest,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.I have shared your lovely comments about the service with everyone who helped make your stay enjoyable, and who is delighted you took away such fond memories.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGenral Manager

10/10 - 훌륭해요

Sarah 님, novato

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is situated right on Lake Como and is absolutely beautiful! Great location being able to walk around Bellagio.
2023년 5월에 2박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Sarah,Thank you for your wonderful review.We are all very much looking forward to welcoming you back to the GH Villa Serbelloni.Kind regards,Jan BucherGeneral Manager

10/10 - 훌륭해요

Mrs S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel. Staff very helpful and attentive to detail with good facilities. Food very good. Ferries and transport are very close to the hotel premises making travelling easy to all other towns. Overall an excellent stay in a breathtaking area
2023년 5월에 2박 숙박함
답변 제공: Jan Bucher General Manager 님, 2023년 6월 30일
Dear Mrs S,Thank you for your wonderful review.We are all very much looking forward to welcoming you back to the GH Villa Serbelloni.Kind regards,Jan BucherGeneral Manager