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더블트리 바이 힐튼 호텔 벤드 여행 후기

4 out of 5
더블트리 바이 힐튼 호텔 벤드
300 Nw Franklin Ave, Bend, OR

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 493개" "
평점 8 - 좋아요. 1000개 이용 후기 중 316개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 116개" "
평점 4 - 별로예요. 1000개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 29개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

hwa soo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
크고 안락한 호텔
가까운 다운타운 및 아름다운 공원이 좋았음

8/10 - 좋아요

Sang Jin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 휴식
bend의 downtown 과 공원을 즐기기 아주 좋은 위치에 자리잡고 있었고 객실도 전반적으로 깨끗했습니다. 호텔 주위는 전반적으로 안전해 보였습니다. 서비스도 만족스러웠으나 한 가지 아쉬운 것은 커피메이커 내부가 깨끗해 보이지 않아 객실 내에서 커피 메이커는 사용할 수 없었습니다.

4/10 - 별로예요

Trevor

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a fault per se, but the whole building was under renovation during our stay and quite dirty. No advance warning was given to us prior to our stay that this would be happening. Felt like walking through an active construction site, with construction workers and construction materials strewn everywhere. Again, no advance warning that apparently the gym, spa and pool were not available, and that we were essentially staying in an active renovation. For some reason our rooms door would not lock, and when brought to the attention of the front desk they would "send someone to take a look", which never happened. Every morning we would truck out our valubles to the car since we couldnt trust the door to actually lock when we were away. Totally understand that renovations happen, but without any notice was unacceptable. Certainly not what I would expect from a Hilton property.
2024년 4월에 2박 숙박함
답변 제공: Dtbend 님, 2024년 4월 15일
Hello and thank you so much for taking the time to give us your feedback. Without it we are unable to continue to improve on our guest satisfaction. I do apologize for the ongoing renovations and the impact it had on your stay. The renovations should be completed on or around June 1st. I really hope that you can still consider us as an option for your stay the next time you visit Bend. We will be rebranded as a Hilton Tapestry and would love to share our beautiful new hotel with you. Thank you

6/10 - 괜찮아요

Kenneth

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They were renovating.
2024년 4월에 2박 숙박함
답변 제공: Dtbend 님, 2024년 4월 13일
We very much appreciate your feedback. It is very important to us as we are always striving to improve our guests experience. We will be happy to see you again soon.

6/10 - 괜찮아요

Mike

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The property was clean. The staff lacked any interest in customer service and actually seemed bothered when asking for assistance. The hotel was renovating and the odor from chemicals was extremely strong. The workout room wasn’t useable. Parking was a joke. But the elevator worked!
2024년 4월에 2박 숙박함
답변 제공: Dtbend 님, 2024년 4월 13일
Thank you very much for your feedback. It is essential for us to continue to our goals to improve on our guest experience. We hope to see you again once all the renovations have been completed.

2/10 - 너무 별로예요

Georgina

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Chris 님, 2024년 3월 23일
We are sorry to hear your experience was anything less than extraordinary, Georgina. Our team is constantly striving to provide service that goes above and beyond the expectations of our guests. We hope you will give us the opportunity to host you again at some point in the near future!

10/10 - 훌륭해요

Kory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, easy walking downtown Bend
2024년 3월에 1박 숙박함
답변 제공: DoubleTree Bend 님, 2024년 3월 19일
Thank you for the great review!

8/10 - 좋아요

Brandon

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parked in a spot with some cones next to it. The next day was accused via a note taped to my window of moving the cones which I did not.
2024년 3월에 1박 숙박함
답변 제공: DoubleTree Bend 님, 2024년 3월 19일
Thank you so much for your feedback! Sorry for the confusion around the cones. We are looking to keep everyone safe during this renovation. We hope to see you again soon!

10/10 - 훌륭해요

David 님, Venice

좋아요: 청결 상태, 직원 및 서비스
The hotel was great for what i needed. Even though renovation was going on it did not bother me. The spa was in horrible condition, it's a shame that this is not addressed by the hotel. It's not much of a complicated fix, just resurfacing.
2024년 2월에 7박 숙박함
답변 제공: DoubleTree Bend 님, 2024년 3월 19일
Hello and thank you so much for your great review! I would like to let you know that our spa is actually in the process of being resurfaced right now and the next time you visit us it will be ready for you to use. Thanks again and have a great day!

10/10 - 훌륭해요

Enes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are currently remodeling, but other than that. It was a great place to stay.
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 24일
Thanks for the kind review, Enes! We appreciate you allowing us to host you during your recent stay in Bend. Indeed, a remodel is currently underway at the hotel with minimal interruptions to guest accommodations. We look forward to unveiling the new and improved property in May 2024 and hope to see you again during your next visit!

10/10 - 훌륭해요

Yanine

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and the room was very clean!
2024년 2월에 1박 숙박함
답변 제공: DoubleTree Bend 님, 2024년 2월 9일
Your great review is very much appreciated. We hope to see you soon!

10/10 - 훌륭해요

Kanya

2023년 10월에 3박 숙박함
답변 제공: Chris 님, 2024년 3월 23일
Thank you for the review, Kanya! We hope to host you again in Bend soon.

10/10 - 훌륭해요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to downtown Bend, with parking included, which is a bonus in this area.
2024년 1월에 1박 숙박함
답변 제공: DoubleTree Bend 님, 2024년 2월 9일
Thank you for the great review! We look forward to seeing you the next time you are visiting Bend

6/10 - 괜찮아요

Chad

좋아요: 청결 상태, 객실의 편안함
Great location, walk to downtown
The hotel is the process of updating, but if you stay in a room that hasn’t been updated, be aware that there are no USB ports in the rooms. We were unable to charge our phones without buying plug-ins. Also, parking isn’t free.
2023년 12월에 2박 숙박함
답변 제공: DoubleTree Team 님, 2024년 2월 9일
Thank you for taking the time to give us your feedback. Without it we cannot continue to improve upon our guest experience. I do apologize for this inconvenience during your stay. The USB issue will be addressed during this renovation. I hope we will see you again the next time you are visiting Bend.

10/10 - 훌륭해요

Basia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: DoubleTree Team 님, 2024년 2월 8일
Thanks for the great review! We hope to see you the next time you visit Bend!

6/10 - 괜찮아요

Michelle

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: DoubleTree Bend 님, 2024년 2월 8일
Thank you for the review. We look forward to seeing you the next time you visit Bend.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: DoubleTree Bend 님, 2024년 2월 9일
Thanks for the great review! We hope you choose to stay with us again the next time you visit Bend!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
I don't have any complaints, but I would recommend some maintenance to avoid future water damage. My room was in need of new sink, tub, and counter sealant. There was also a crack in the shower pan that could let water down to the floor below.
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Team 님, 2024년 2월 8일
Thank you for your feedback. We cannot continue to improve on our guest's experience without it. We are going under a complete remodel and rebranding. We hope you can come back and see all the changes!

10/10 - 훌륭해요

Sigrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: DoubleTree Team 님, 2024년 2월 8일
Thank you for the great review! We look forward to seeing you the next time you visit Bend.

10/10 - 훌륭해요

Linda

2023년 12월에 1박 숙박함
답변 제공: DoubleTree Team 님, 2024년 2월 8일
Thank your for the great review! We look forward to seeing you the next time you visit Bend.

2/10 - 너무 별로예요

Andres

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
The real problem came during checkout and after my stay. First of all I bought snacks from their front desk. Upon opening the popcorn the entire bag ripped and popcorn fell everywhere. There is no vacuum in the room so I was unable to clean it up. I tried my best to get what I could, and left a generous tip for housekeeping. After I drive 30 minutes to the airport I notice my wedding ring is not on my finger. I remember I left it on the bathroom sink when I was washing my hands. I call the hotel and tell the front desk. To which he said he would have house keeping check. I call back 15 minutes later to check if they found it, the man insisted it was not there. He said he went in and searched EVERYWHERE with a flashlight, even got on his hands and knees. I asked if I could come look myself as I KNEW it was there. He got defensive and said there was no reason for me to come it is not there and the room has already been searched, cleaned, and is ready for the next guest. I insisted I am coming back to search as I would not be leaving town knowing my ring is in that room. I drive the 30 minutes back to the hotel and the man I spoke with walked me up to the “clean” room. As soon as I walked in I went right to the “clean” bathroom sink and behind the tissue box there is my wedding ring! Mind you, if someone had wiped down this sink would’ve seen my ring. Yet there it was! And to top it off they charged me 20$ for the popcorn on the floor.
2023년 12월에 2박 숙박함
답변 제공: DoubleTree Bend 님, 2024년 2월 9일
I'm sorry to hear your stay with us ended on this unsatisfactory situation. We always strive to make things right with our guests. Thank you for your feedback and we will most definitely use this feedback to improve upon our guest experience. I hope you can come back and stay with us the next time you visit Bend

8/10 - 좋아요

Suzanne

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pillows had a bad smell need new pillows
2023년 11월에 2박 숙박함

8/10 - 좋아요

Angela

2023년 11월에 2박 숙박함

8/10 - 좋아요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice well located property
Nice hotel. Very well located. Nice to have some food service available in the lobby. Easy walk to downtown.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Antonio

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Fairly clean, Stairs to downtown are great!
2023년 10월에 2박 숙박함

4/10 - 별로예요

Sallye 님, Topeka

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lots of additional charges that were not apparent when we made a 3rd party reservation.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Alice

연인과의 여행
별로예요: 편의 시설/서비스
I didn't like the parking fee or the cost of breakfast
2023년 10월에 2박 숙박함

8/10 - 좋아요

Ryan

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Close in to everything in Bend. Property is a bit dated. The warm cookies they gave us at checkin were awesome.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Should supply more linens. Could use more parking.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

martin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Mmmm....
Very bad customer service at the front desk. Really bad. Sad, because everything else was wonderful. This doesn't stop me going back to your hotel in Bend. Perfect location, excellent service. Just one person can be nasty, but it gives you a bad feeling.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Audrey

2023년 10월에 2박 숙박함

8/10 - 좋아요

Steven

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Roger

2023년 9월에 4박 숙박함

4/10 - 별로예요

Jeff

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No Wifi
Nice property but the Wifi was unavailable all morning Oct 1. I either couldn't get the log in to come up or when it did when I entered name and room number it would just spin. It worked the night before even though it took a couple tries to get it to login. I went to the front desk to get help and the woman there was no help at all. She just said sometimes it doesn't work with Apple products because of extra security... I work for Apple and travel all over the world and never have problems logging on to Hotel Wifi's. When I mentioned that to her she got flippant with me and said 'well you explain to me why it doesn't work then'. Pretty ridiculous encounter and not helpful at all to say the least. Not to mention Apple products make up a pretty significant user base I don't think you want to exclude. I ended up having to use my phone as a hotspot in low data mode to get some work done. Regardless not acceptable
2023년 9월에 1박 숙박함

8/10 - 좋아요

Jaylene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

8/10 - 좋아요

Susan

가족 여행
좋아요: 직원 및 서비스
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Patricia 님, Eagle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff cheerful welcoming.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Bruce 님, Redding

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very very expensive for so-so rooms. Check in takes way too long, poor front desk clerks are typing away forever to get your room keys. Makes no sense. Getting the "free" internet is a crazy hassle ... enter all your life info, then click through a zillion ads, and then it fails, start over! Not good won't stay here again.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Shelby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gal at the front was very nice and friendly. Makes all the difference. Rooms were clean and looked nice,although a bit of an “old” smell. Great location and price, would stay again.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with clean rooms and friendly staff.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Michael

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were spacious, clean, and comfortable. The staff were super helpful, we asked if we could have two beds instead of one and that was sorted quickly and easily. We needed an extended checkout (1pm) and again the staff were accommodating and it was arranged so that we could go rafting and come back, shower then check out. All in all very good service. There are a lot of food options in Bend and the staff were happy to recommend places. We didn’t use the restaurant, but they did advise the all-you-can-eat breakfast was $13 per person and was available until 9.30am. The is a small pool on site as well, which was good.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Shari

2023년 8월에 3박 숙박함

6/10 - 괜찮아요

Dawn

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Andrew

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
No one at front desk! Even when checking into hotel, we had to wait over ten minutes for someone to show up. We had to ask waitress or bartender in dining room when we had questions because no one was at front desk. Since we booked through Expedia, they kept adding charges to our room. Breakfast, parking and wifi. When we chose the "complimentary" wifi, wifi service was extremely slow and we were required to divulge personal information to logon. Very poor service compared to other places we have stayed!
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, very clean.
2023년 7월에 3박 숙박함

8/10 - 좋아요

Donald 님, Lake Oswego

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very close to downtown Bend. However, our room was a bit dingy with a lack of power outlets, old/damaged lamp shades and older furniture.
2023년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Average stay, pricy for quality of room
The price we paid was not equal to the quality of room in my opinion. It looked kind of outdated (for the $500 per 1 night stay), but kitchen & sink area were updated. The room had an unpleasant smell when we first arrived, but we opened the window to air it out and really only were there to sleep. The pool door was unable to be unlocked with our key, but a staff member helped and let us into the pool.
2023년 7월에 1박 숙박함