Dear Gary,Thank you for reaching out, and we apologize for the inconvenience and confusion regarding your reservation. Rest assured, we will look into this matter and look into what went wrong, as we always strive to uphold our standards across the board. Down the line, we hope you give us another chance to change your perceptions.

Jacquiline,Hello, you did not ask for a bottom floor. We asked you if you were okay with a top unit and you said you were fine with this. So, if you had issues with a top unit, you just simply had to just let us know. If you use the unit, we cannot make changes. We had units available to accommodate you downstairs if you would have said you needed one. The place is not noisy if you close your door. If you leave windows and doors fully opened, yes you can get noise just like anywhere else. Our doors have soundproofing on them when closed. I recommend getting all of your questions answered before checking into a hotel in the future, with the front desk. Also, please notify the front desk if you have questions or concerns prior to using anything in your room. We hope this helps you out so you have a better stay. This was a simple issue to fix. Thank you!

Pietje,Hello, first of all you did not book a 'pet-friendly' unit at the hotel. You did not disclose in advance that you were bringing 2 pets into the unit, without letting the office know. We do charge for each pet in our hotel and that is listed in our policies at the front desk and online. So, you have enough information before booking the unit. Instead, you proceeded to scream at the office and staff and declare that you will not pay for your animals and your animals can go into every room! This is not okay.We do respect people that have pet allergies and keep those rooms strictly for no pets, and we also have a limited number of rooms where we allow pets to accommodate our pet travelers which are our 'pet-friendly' units. The fee for the pet unit is not less because many people do not take care of the unit and our staff has to do an extensive deep cleaning which in many cases is above and beyond. So, the pet fee will continue to stay for those units. So, our suggestion to you is to please check with the front desk and observe the hotel policy before you arrive so there are no surprises.

Anna,Hello, I'm sorry that you misunderstood. What you actually did was pay for your room rental and when you arrived, we then charged you the pet policy pricing. So, you were not charged additional fees. Sometimes people choose pet friendly rooms and then do not bring their pet, so we like to charge for the pet when you arrive. Yes, we do have allergy friendly rooms and we try to accommodate pets and people without pets who have allergies. Nobody was rude to you, we were very kind to you. You just did not observe the pet policy and were upset with the room rate. Then, you tried to bring two pets into one room and we charge for each pet, separately.It is also true if you do try to sneak in a pet without letting the office know we do charge a fine and it is quite a bit. If you do get confused, we suggest you call the office before you travel so you understand the rates and policies and nothing is a surprise to you. Thank you.

Thank you for your feedback. We look forward to seeing you soon. Have a nice day.

Thanks, Love to see you again. management

Thank you for your feedback. We look forward to seeing you soon.

Thanks Sooo Much. management

Thanks . Management

Kathleen,Hello, I'm sorry that you are not happy with the pet policy. Our pet policy is stated in the policies prior to booking. We do charge for rooms that have pets because it takes our housekeepers much longer to ready the room for another guest. I'm sorry you were unhappy with the price. Thank you.

Thanks a lot, love to see you again. thanks management.

sorry you felt it that way. we will try our best to make you happy. Management.

Sean,Thank you so much for your kind review! Our entire staff is so pleased to hear this. We look forward to having you stay with us again. We appreciate you and know you are welcome anytime! Have a great day!

Art,Hello, thank you for your review, it means a lot. I know we are in snow country during the winter. Just this October, we had temps in the 80's! Anyway, great spot for winter activities like snow mobiling, skiing at Mt. Bachelor, snow shoeing, and cross country. Its a hit or miss, we are experiencing some arctic air and it gets chilly when that happens. Otherwise, you can get lucky and we get some nice warm weather in the upper 50's-lower 60's some winter days. Those are some brand new heaters and we love them, too. Hope you had a great holiday and thank you so much for staying with us! Have a great day! Happy Holidays!

Shannon,Hello, thank you for your feedback. We understand that you are not happy with an incidental/security deposit policy. We do require a security deposit for incidentals. This is a standard hotel policy. Thank you.

George,Hello, thank you for your feedback. If you book your reservation outside the door and then come in, it does take a moment before we see it on our end. If your room did not have the necessary linen, the individual gladly provided you with what you were missing or wanted extra of. You are supposed to have complete towels in your room and while we strive for perfection our staff is only human. Our breakfast does not consist of just yogurt. We do have a grab and go breakfast for covid safety. We do include in the grab bags quite a few options for you to enjoy and take with you. There are often more than 5 items in there and are often include, fruit, yogurt, granola bar, pastry, cookies, string cheese, juice, and are often changing with new pastry items. Then we also have coffee and doughnuts in the lobby. Breakfast is 6:30-9am. Our front desk manager did give you a grab and go bag with over 5 items. Thank you. Have a great day!

Constance,Hello, sorry you felt that way. We have added a lot of new features to our units and are not a budget hotel. I'm sorry you didn't like your rate. Central Oregon is a vacation destination and resort area, we do try to keep our prices very competitive. Thank you!

Jamie, Hello, thank you for your feedback. We really appreciate your stay with us. Our staff and team will continue to strive for excellence. We hope you have a great day!

Linda, Hello, thank you for your feedback. We are sorry that you did not enjoy the new posturepedic, pillowtop beds. We usually get people to ask us where to buy them. We are sorry they did not suit you as beds are a personal preference. If something was not right, we could have treated the area for you or moved you to another unit, you just had to have notified our front desk. We will, and regularly do, carpet clean/wash and/or power blow and vacuum on our exterior corridors and carpeting. Our building does allow for fresh air to enter into the units which is appreciated by many (especially during the covid era) provided guests use their window screens and keep doors closed. We ask that trash or sticky food items or empty soda cans be disposed of and not left outside the doorways. We take your feedback seriously but request that you let the front desk know, immediately, so we can address your needs right away!

Bruce, Hello, thank you so much for your review! Our staff and team are so happy that you had a great stay! We really appreciated having you as a guest here. We look forward to seeing you again soon. You are always welcome. Again, thank you for your kindness! Hope you have a fantastic day!

Martha, Hello, thank you so much for your feedback. We are so happy you had a good stay and enjoyed our new beds and pillows. We look forward to having you back again! Our staff and team really appreciates your kind words. Hope you have a great day!

sorry for the incident, we called at your room and there was no answer and knocked at your door, did not get any answer. so house keeper opened the door slightly and she said to female lady sorry and close the door. House keeper inform the incident to front desk. Front desk clerk apologize the guest lady before she mentioned any thing. we did not want to complain any thing but you have used all white towels for wiping the pizza. your accusation seems pretty wrong, any person will not stay if the toilet paper was that way but u stayed up till 11.30.next day. we did not said any thing, you smoked in the non smoking establishment. Still your deposit went back to you 11.15. We are very puzzle for your complain. you are our guest our policy to make you happy. we will retrain our house keeper . manager

Thanks a lot. Manager. Love to see u again. Thanks again

Sorry wrong in put manager

wrong sorry

thanks for the feed back

you have to check with your bank. We return deposit after you check out. This is on your bank how long they take. Hotel never keeps any ones deposit until some kind of damages done in the room by the guest. manager

sorry you felt that way. we have new wood floor in the room and flat TV. I hope you have mix up with other hotel. Right now we are renovating every thing in the hotel. On your next trip we will be having everything brand new. our renovation is every 7-8 year. we change every thing in 7-8 year. manager

Thanks for the feed back. we have taken care of the A/C noise. Thanks for letting us know. manager

we feel bad that you misplaced your bracelet. please let us know when you find. we have feather pillow in the rooms, some time guest do not like those, we offer different kind also if they ask. we have press button in the A/C unit. there is no knob. sorry you had a stressful day. Our job is to give guest comfort and make them happy. manager

thanks for your feed back. love to have you back again. Thanks again. manager

sorry happened to you that way. we never charge when guest does not stay. manager

you know what happened, thanks any way. manager

sorry you felt that way. but on your action we have to call the police on your bad behavior. sorry again. we discussed with expedia about your behavior and we black listed you. sorry manager

thanks . manager

thanks for visiting us. thanks again, manager

we have fixed the problem, thanks for letting us know. we will make you very happy next time, manager

we did not charge any extra, that is written on expedia very clearly about the charges of the kids. All the rates are written very clearly. Hotel does not make the things on spot. Every thing is black and white. we do not want you to be upset. we try our best to make our guest very happy. if you are not happy ,we will do our best next time. sorry. manager

sorry you had a loud A/c when you will come next time it will be new unit. we already change to new one. manager

we never charge guest ahead. Expedia is partner company. we cannot decide any thing. if reservation came through them, we always tell guest to talk to them .Expedia tells us what todo. sorry you have bad experience. manager

thanks a lot for staying with us. manager

sorry you had a ruff time, as we explained to you that we do not have a handicap room. In the future we will try our best to make a extra accessory room. sorry again. manager

thanks for staying with us. manager

thanks for coming, managere

Thanks for staying with us. Have a good day. we will see you some other time. thanks again. manager

Thanks for staying with us . Manager

thanks a lot for staying with us.

we will take your feed back seriously thanks, manager

sorry you felt that way, we do charge for the dog which is written very clearly in expedia. For coffee we have to follow some rules for the covid. we are non smoking establishment, to keep that way we take refundable deposit. But we are very sorry that you were unhappy, we will try our best to make you happy if you give us chance. we love to see you back. thanks manager