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호텔 로열 오키드 벵갈루루 여행 후기

5 out of 5
호텔 로열 오키드 벵갈루루
1 Golf Ave, adjoining KGA Golf Course, HAL Airport Road, Bengaluru, Karnataka

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 130개 이용 후기 중 29개" "
평점 8 - 좋아요. 130개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 130개 이용 후기 중 33개" "
평점 4 - 별로예요. 130개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 130개 이용 후기 중 9개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

GS 님, Incheon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
old one for golf
not for biz

8/10 - 좋아요

Sanjeev

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotels old but the staff is pretty efficient. Special shout to Sangeeta at the front desk.
2024년 1월에 2박 숙박함
답변 제공: Asst Front Office Manager. 님, 2024년 1월 20일
Dear Mr. Sanjeev, We're heartened to hear that our staff left a positive impression, with Sangeeta's efficiency at the front desk standing out during your stay. It's always motivating for us to receive such commendations, and we ensure these words of appreciation are shared with the team, especially with Sangeeta. Our hotel indeed has a rich history and while we embrace its heritage, we are also committed to continual improvements to enhance the experience for our valued guests. Your feedback is invaluable as it helps us to focus on what is most important for our guests. Looking forward to welcoming you back and providing another memorable experience. Apu RoyAsst Front Office Manager.

4/10 - 별로예요

Siddarthan

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Lack of co-ordination among staff. I was provided a room that was not cleaned, I was promptly shifted, of course. Hotel functions like it's still 1995.
2024년 1월에 1박 숙박함
답변 제공: Director - Food & Beverage 님, 2024년 1월 8일
Dear Siddarthan, Your feedback about the coordination within our team and the state of the room provided to you is invaluable to us, and it's clear we fell short of our standards in your experience. Being promptly relocated is a basic expectation, but we recognize the inconvenience caused by the initial oversight. Your observation that our operations seem outdated is also concerning, as it's important to stay current and meet the modern expectations of our guests. We are taking your critique seriously and will address these issues with our housekeeping and front desk staff to ensure that such a lapse in service does not reoccur. Moreover, we're evaluating our processes and technology to ensure we're providing an experience that aligns with contemporary hospitality standards. We hope that you will consider giving us another opportunity to demonstrate our commitment to improvement and to provide you with a stay reflecting the high quality that our guests deserve. Warm RegardsChandan Chowdhury Director - Food & Beverage Royal Orchid Hotels Ltd.

2/10 - 너무 별로예요

Muruganand

2023년 12월에 1박 숙박함
답변 제공: Asst. Front Office Manager 님, 2024년 1월 6일
Dear Muruganand, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Apu RoyAsst. Front Office Manager

6/10 - 괜찮아요

John

별로예요: 숙박 시설 상태 및 시설
Needs work
Rooms in need of repair. Air Conditioning not sufficient and rooms rarely cooled down enough to sleep. Food was mediocre and food service poor. Desk staff were fairly helpful but seemed put out by any requests. Doorman and Bell staff were excellent and extremely helpful.
2023년 11월에 2박 숙박함

8/10 - 좋아요

OSCAR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business Man Recommended 8.3/10
It is a beautiful hotel with excellent staff and eating options. Fair exchange rates are better than all Indian hotels I've stayed at. Infinity pool is pretty cool. The gym needs improvement; the equipment is outdated or simply not working. Be prepared to be called sir/ma'am a lot. I reciprocate to see the look on their faces light up.
2023년 10월에 6박 숙박함

10/10 - 훌륭해요

Sneha

2023년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
Not worth the money
Hotel location is out of town, dining options in and around the hotel are very limited. The pub offers no draft beer despite having 5 tabs and food was not nice. The room was big but the aircon did not work properly and the aircon display was not working so I couldn’t tell the setting. Room condition was alright but not as good as it looks in the photos. Booked a club room and the view was terrible, the shower head was blocked and tiny amount of water shooting out into all directions from the shower head. Check in and out was extremely slow (takes over half an hour) and they tried to charge us again when we check out (we paid at check in). Reception staff was useless (despite they tried). It was difficult to call an Uber due to the location but the reception could not help get a taxi either. All they could do was to give us a car for one ride to town which costed 2000 INR (renting a car online with driver is only 2200INR for a day). Security at the door was very helpful though and clearly knows what he is doing. Overall it is not worth the price and will not recommend it to others.
2023년 3월에 3박 숙박함

4/10 - 별로예요

Rathinaraj

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Robert

2022년 8월에 4박 숙박함
답변 제공: RM 님, 2022년 10월 25일
Dear Guest, Greetings from Hotel Royal Orchid, Bangalore! We thank you for staying with us. We are very sorry that you had to face several inconveniences which disappointed you. We value your comments and the same shall be taken very seriously. As highlighted, we shall most definitely work on the downsides mentioned. Kindly get in touch with us in case of any queries or any assistance required. We would love to host you back!

2/10 - 너무 별로예요

Kishore

2022년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2022년 5월에 1박 숙박함
답변 제공: APK 님, 2022년 10월 25일
Dear Guest, Greetings from Hotel Royal Orchid, Bangalore! We thank you for staying with us. We are very sorry that you had to face several inconveniences which disappointed you. We value your comments and the same shall be taken very seriously. As highlighted, we shall most definitely work on the downsides mentioned. Kindly get in touch with us in case of any queries or any assistance required. We would love to host you back!

8/10 - 좋아요

Sudeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: FO 님, 2022년 3월 3일
Thank you for staying with us!

8/10 - 좋아요

Parbeer Singh

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for theprice
Good Hotel. Great location for golfers. Rooms and washrooms are starting to show age. Not bad though.
2021년 4월에 2박 숙박함
답변 제공: Lalit Kumar 님, 2021년 5월 19일
Dear Mr. Singh. Greetings from hotel royal orchid, Bangalore! Thank you for staying with us and sharing your valuable feedback with us. We are glad you like our Hotel and our location. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you. I will definitely pass on your kind words of appreciation to my team. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards Team Royal Orchid

8/10 - 좋아요

Abdul 님, Dallas

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
After some initial hiccups, the staff took my escalations seriously and made up for a pleasant stay. Reasonable pricing for the quality of stay / service provided.
2020년 12월에 14박 숙박함
답변 제공: Adi 님, 2021년 1월 2일
Dear Sir/Madam, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you!

6/10 - 괜찮아요

Poorvika

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room wasent clean and a few of the amenities were not presented...tat was very disappointing
2020년 12월에 1박 숙박함
답변 제공: Hotel Royal Orchid Management 님, 2020년 12월 15일
Dear Guest, Greetings from Hotel Royal Orchid, Bangalore! We thank you for staying with us. We are very sorry that you had to face several inconveniences which disappointed you. We value your comments and the same shall be taken very seriously. As highlighted, we shall most definitely work on the downsides mentioned. Kindly get in touch with us in case of any queries or any assistance required. We would love to host you back!

10/10 - 훌륭해요

Nags 님, Austin, Texas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In-room dining options, staffs and view. I did not like is check-in process was too slow and not flexible for NRI guests.
2020년 12월에 1박 숙박함
답변 제공: Hotel Royal Orchid, Bangalore 님, 2020년 12월 13일
Dear Guest, Greetings from Hotel Royal Orchid, Bangalore! We are so delighted to having had you stay with us. We are so pleased to note your experience was good. We have also noted your unfortunate experience with our Check in formalities. Nevertheless, we value your comments and the same would be taken very seriously and we shall most definitely take care of the downsides. Please give us another opportunity to serve you in the future. We look forward to welcoming you. For any queries, you may always write back to us.

6/10 - 괜찮아요

Shashi

2020년 2월에 1박 숙박함

2/10 - 너무 별로예요

Sanal

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Possibly my worst stay, ever. Dirty room (got it changed later on), AC doesn't cool the room even at 14 degrees, untrained staff. Only the exterior looks like a 5 star hotel. Everything inside is 3 star (at the most).
2020년 2월에 3박 숙박함
답변 제공: Rajesh 님, 2020년 3월 3일
Dear Sanal, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
2020년 2월에 1박 숙박함
답변 제공: Rajesh 님, 2020년 2월 15일
Dear Sir/Madam, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards Rajesh General Manager

2/10 - 너무 별로예요

MANOHARAN

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What we booked for is different from what we got.No view at all.Charges for extended stay was exorbitant.Will not stay here anymore.Can I get a refund?The road leading to the Hotel is terrible.
2019년 12월에 3박 숙박함
답변 제공: Melvin 님, 2020년 2월 6일
Dear Mr Manoharan, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Fine Hotel, Terrible Service
There are plenty of other hotels in Bangalore, and I've stayed at ~4 of them. I'd recommend choosing another spot. I had to spend more than an hour sorting out a simple, clerical billing mistake. The billing mistake was completely understandable and caused by a bit of good-old miscommunication, so there is nothing or anyone at fault for this. However, the staff at the Royal Orchid Hotel were incredibly resistant to spending the 5 minutes required to correct the issue and refund me ~$300 (This was not a trivial amount of money). I felt very ignored, felt like I was getting lied to by the staff, and felt that if I didn't stand by the front desk until the issue was resolved, it never would have been.
2019년 10월에 3박 숙박함
답변 제공: Rajesh Kattakam 님, 2019년 12월 2일
Dear Guest, Warm greetings from all the team at Hotel Royal Orchid, Bangalore. On behalf of the management of Hotel Royal Orchid, Bangalore, I would like to thank you for staying with us. At Hotel Royal Orchid, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Royal Orchid, Bangalore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you

8/10 - 좋아요

Ashish

좋아요: 청결 상태, 직원 및 서비스
Will rate it 4 star
Seemed to be a nice hotel which has lost its splendour.. the location is a bit inside from the main road.. room service is good .. regular housekeeping is weird.. my room didn’t have a steam iron and I asked the housekeeping guy when i was gettingnon the lift.. the guy just handed me the steam iron in front of the lift.. so there I was, dressed in formals in front of the lift with a steam iron.. looks good on the outside.. had multiple power interruptions during the stay.. seemed to be a 5 star hotel past its glory with dire need for maintenance.. nd for some reason I only had 1 towel to use, with no hand towels
2019년 9월에 3박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Mr. Ashish, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Great place. Comfortable and good service.
2019년 9월에 2박 숙박함
답변 제공: Rajesh Kattakam 님, 2019년 9월 26일
Dear Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

6/10 - 괜찮아요

kamlesh

2019년 8월에 2박 숙박함
답변 제공: Rajesh kattakam 님, 2019년 9월 26일
Dear Kamlesh, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

8/10 - 좋아요

Debabrata

Very old property, staffs needs to be more friendly and flexible
2019년 6월에 1박 숙박함
답변 제공: Rajesh Kattakam 님, 2019년 9월 26일
Dear Mr. Debabrata, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

8/10 - 좋아요

Jacques

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Jacques, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

6/10 - 괜찮아요

Sada

Good hotel - needs a revamp
Hotel is ok, lacked basic international plugins by the bedside. Check out process took 30 mins.
2019년 5월에 4박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Sada, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a nice hotel, staff were great. 50 character is way long if you want feedback
2019년 5월에 3박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Mr. Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

6/10 - 괜찮아요

Naohiro

2019년 4월에 1박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Naohiro, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
There was a lot of confusion about my room the staff who got me a room knew that I was a couple and was provided with two separate beds, which was really shocking.
2019년 2월에 2박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
2019년 2월에 2박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The picture I saw about the room and actual picture , there is vast difference . I requested for a smoking room , I get non smoking . 15% discount on food was written on the confirmation slip , but I had to remind them once realized they are not passing the discount .
2019년 2월에 2박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

6/10 - 괜찮아요

Ankush

좋아요: 직원 및 서비스, 객실의 편안함
Well located hotel
Have stayed here many times. Great location as quite near MG Road. Good breakfast and Wifi. Room is spacious but they need to maintain the infrastructure. Had water seepage in the bathroom roof where water was pouring through the light fittings. Took them sometime to attend to the same. Shower also needed maintenance as was leaking from the top of the shower head. Overall a good hotel have had good experience in the past but some of the infra needs to be attended to as clearly things are starting to break down.
2019년 2월에 2박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Mr. Ankush, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Cleanlinee needs improvement. Staff was excellent very helpful. On the whole it was good g
2019년 1월에 1박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
decent
The hotel is nice, but has a few minor issues. They didn't provide wash cloths, only towels. The two elevators, despite being right beside each other, are on separate call circuits. And there were a few areas where the decor had been cheaply or crudely repaired. The hotel's location isn't ideal, at the end off a narrow, pot-holled road. However, the service and the food were great. Whoever makes the chocolate croissants for their breakfast really doesn't hold back on the chocolate.
2019년 1월에 5박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Nothing nice to say.. over priced rooms , no hot water for the tub..
2019년 1월에 1박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Guest, Warm greetings from all the team at Hotel Royal Orchid, Bangalore. On behalf of the management of Hotel Royal Orchid, Bangalore, I would like to thank you for staying with us. At Hotel Royal Orchid, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Hotel Royal Orchid, Bangalore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Rajesh Kattakam General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 4박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall excellent. Team members are very good. To be specific Pragati reaps one is excellent
2018년 12월에 1박 숙박함
답변 제공: Rajesh 님, 2019년 10월 7일
Dear Guest, It was a pleasure having you stay with us at Hotel Royal Orchid, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Rajesh Kattakam General Manager

8/10 - 좋아요

茨城のビジネスマン 님, 茨城

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
従業員がとってもフレンドリー:ホテルにチェックインしたときから、ベルボーイやフロントの女性、レストランのボーイなど、にこやかに丁寧に英語で接してくれました。ただ、インド特有の早口で理解する方の私の英語力に問題があり、繰り返し尋ねましたが、親切でした。
2018년 11월에 4박 숙박함
답변 제공: Digital Marketing Executive 님, 2018년 11월 14일
Dear Guest, We are delighted to hear of your experience at the hotel. We look forward to welcoming you again soon. With over 48 hotels across 34 cities in India, we are sure we can help you plan when your travel brings you to India again.

6/10 - 괜찮아요

Patrick

It's not a 4 star hotel..
Room did not meet the pictures. Pipes in bathroom was leaking and terrible noice during night time
2018년 8월에 4박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy with this hotel
2018년 8월에 1박 숙박함
답변 제공: Ashray 님, 2018년 9월 3일
Dear David, Greetings from Hotel Royal Orchid Bangalore. We are glad to hear that you enjoyed your time at the hotel. With over 48 hotels across 34 cities in India, we are sure we can help you plan your next vacation.

8/10 - 좋아요

sheen 님, India

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice peaceful place, cool golf coarse view
Everything was good, breakfast was also good except only one thing in my bathroom, the place near the mirror used to get wet and there was no hole for water discharge near the combot
2018년 5월에 1박 숙박함
답변 제공: Digital Marketing 님, 2018년 6월 8일
Dear Sheen, Greetings from Hotel Royal Orchid Bangalore. We're glad to hear that you liked your room at the hotel, however, be assured that your feedback regarding the airport shuttle has been taken seriously. With over 48 hotels across 34 cities in India, we're sure we can help you plan your next vacation as well.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Need to do some soundproofing in the rooms. Food is excellent. Overall good hotel. But lot of construction around the place
2018년 5월에 1박 숙박함
답변 제공: Ashray 님, 2018년 5월 24일
Dear Guest, Greetings from Hotel Royal Orchid Bangalore. We apologise for the inconvenience caused to you due to ongoing construction. However, be assured that your feedback regarding the soundproofing has been taken seriously and will be addressed. We're glad you liked the food, on your next visit Dine under the stars at Tiger Trail and taste the best Kebabs & Grills in town.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There’s no restaurant nearby the hotel.
답변 제공: Digital Marketing 님, 2018년 5월 15일
Dear Guest, Greetings from Hotel Royal Orchid Bangalore. We're delighted to know you've given 5 stars, however with regards to your comment we would like to let you know that we have two speciality restaurants - Tiger Trail and Ginseng, one cafe - Limelight and one bar - Jeff's in the hotel. On your next visit, we hope you try one of our restaurants.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Digital Marketing 님, 2018년 5월 15일
Dear Guest, Greetings from Hotel Royal Orchid Bangalore. We're glad that you rated us 5 stars, we hope you enjoyed your stay. With over 47 hotels across 33 cities in India, we are sure we can help you plan your next vacation as well.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old over priced
Hotel is old, smells of damp and is over priced for very old tired rooms. Long long way from Airport in Bangalore traffic.
2018년 4월에 1박 숙박함
답변 제공: Digital Marketing 님, 2018년 4월 13일
Dear Guest, Greetings from Hotel Royal Orchid Bangalore.Thank you for sharing your valuable feedback. We're dismayed to learn that we couldn't meet your expectations. Kindly note that we're in the process of renovation, do come by again to see the changes yourself.

8/10 - 좋아요

Kashyap

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Digital Marketing 님, 2018년 4월 14일
Dear Kashyap, Greetings from Hotel Royal Orchid Bangalore. Thank you for your valuable feedback. On your next visit, Dine under the stars at Tiger Trail and enjoy the best Kebabs & Grills in town.

10/10 - 훌륭해요

Subramanian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Memorable stay
Stay was good. The food was outstanding and staff were very helpful and courteous
2018년 1월에 4박 숙박함
답변 제공: Hotel Royal Orchid Bangalore 님, 2018년 2월 5일
Dear Subramanian, Greetings from Hotel Royal Orchid, Bangalore. Thank you for choosing to stay with us. We are grateful for your high praise of our staff and the fabulous dining experiences we offer. Also, do try our award winning restaurant "Ginseng" for a different experience. We appreciate your review and look forward to your return.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
An ok hotel with ok service
Good hotel but an old one. Room is ok but nothing special in particular. Location is the key point for me in choosing this hotel..
2018년 1월에 1박 숙박함
답변 제공: Hotel Royal Orchid Bangalore 님, 2018년 2월 3일
Dear Guest, Greetings from Hotel Royal Orchid, Bangalore. Thank you for choosing to stay with us. We're glad that our location worked out to be convenient for your travels, we're in the process updating several of our facilities, please do visit us again to experience the changes. We look forward to hosting you again.