The hotel room types and that provided in Hotels.com are different. While I booked a Suite, the hotel does not have suites. Therefore, they tried to put me in their standard room. Reason given was that since I requested a room with twin beds, they had placed me there. On objecting, they changed my room to again a standard room with a double bed. I got extremely annoyed and demanded to see the GM. That is when the front office manager came and put me in their premier room which was still not ready as the previous guests had left late. All this was happening around 3:00 pm.
If booking a suite through Hotels, make sure you align the room category at the time of check-in. The hotel is prone to put you in a lower category room.
After we had this sorted, rest of the stay was uneventful. Rooms are comfortable (avoid 1st floor as room I was given initially was musty because of old carpet). Staff is generally courteous. Food options are many but food is very oily and spicy. There are options close by (Barbequeue Nation for food and Starbucks for coffee).
When giving the taxi driver directions, tell him that the hotel is next to the Ford Showroom in Jayanagar Phase II.
I needed a hotel close to Christ University which this was.
Overall stay was pleasant after sorting out the initial glitch.