First of all, I got an excellent deal online for such a wonderful stay at the hotel. I wanted to surprise my husband for his birthday and check us into the Conrad for a night and spend some quality time together. Apart from that I wanted to decorate the room with all the gifts our friends and family had sent for him and arrange a cake along with an early check in\late check out option as we wanted to explore the hotel as much as we could. The hotel staff and reservations team were kind enough to not only accommodate the requests but also arranged the cake and made a little collage for my husband with pictures of us. The Spa is outstanding and relaxing, pool was lovely and spent alot of time there. We got a high floor per the online deal I chose and the views were fabulous. Food is great. Would recommend the Sunday Brunch if one is at the hotel over the weekend. Very warm welcome and pleasant stay. Would highly recommend the hotel.