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하워드 존슨 바이 윈덤 벤튼 하버/세인트 조셉 여행 후기

2 out of 5
하워드 존슨 바이 윈덤 벤튼 하버/세인트 조셉
798 Ferguson Dr, Benton Harbor, MI

이용 후기

4.6
평점 10 - 훌륭해요. 945개 이용 후기 중 52개" "
평점 8 - 좋아요. 945개 이용 후기 중 117개" "
평점 6 - 괜찮아요. 945개 이용 후기 중 199개" "
평점 4 - 별로예요. 945개 이용 후기 중 202개" "
평점 2 - 너무 별로예요. 945개 이용 후기 중 375개" "

4.6/10

청결 상태

5.8/10

직원 및 서비스

3.4/10

편의 시설/서비스

4.0/10

숙박 시설 상태 및 시설

3.6/10

친환경

이용 후기

4/10 - 별로예요

james

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Their property was in bad condition the room looked as if it had not been cleaned it is completely out dated and the area it’s located seems to be run down and in poverty. I would not recommend staying there.
2024년 3월에 2박 숙박함
답변 제공: Manager on Duty 님, 2024년 4월 3일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Ana Rodriguez

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Take in mind POOL & BREAKFAST isn’t available. Clean bed and rooms. Can’t complain for the price. Just disappointed about the pool. It looks like it used to be a beautiful hotel.
2024년 3월에 1박 숙박함
답변 제공: Manager on Duty 님, 2024년 3월 26일
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Phillip

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no Pool or Hot tub as you advertised. There was no Breakfast service I could not take a shower because rust came out Room wall hangings were laying on the floor. The windows were extremely dirty. They are trying to remodel this dump I checked out and cancelled my sceond night and moved to Country Inn As you will see in my resevation
2024년 1월에 2박 숙박함
답변 제공: Manager on Duty 님, 2024년 2월 22일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Leah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager on Duty 님, 2024년 2월 22일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Cheap and nice stay, but no pool, hot tub, or breakfast was provided at the time of my stay.
2023년 12월에 3박 숙박함
답변 제공: Manager on Duty 님, 2023년 12월 31일
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Simon

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 11월 4일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Amy

Pool and hot tub don’t work
2023년 10월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 10월 18일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

kristi

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 10월 15일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

MARTINA 님, Elmwood Park

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool close wasn't breakfast not friendly front desk
2023년 10월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 10월 8일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Fosiul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Smelly and dirty
Smelly, dirty, no customer service at the front desk.
2023년 10월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 10월 8일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Edwin

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is no pool no arcade no breakfast. The place should be condemned. There is a crack in the 4th floor foundation. No elevator inspection tags.
2023년 9월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 10월 1일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Juan s

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy mal servicio a la habitación me robaron algo del cuarto pague por desayuno incluido y no tenian comida ni mucho menos cafe
2023년 9월에 8박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 30일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Brandon

2023년 9월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 10월 15일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Melvin

2023년 9월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 10월 12일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Nathan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never ever stay here.
I paid $50 extra to have a pool view room. There are no pool view rooms. The pool has been condemned by the city 3 years ago. However they’re still happy to take your money and charge you extra for the pool view. I was shown 3 different rooms. All were filthy. I was told they could not cancel my reservation and refund my money. The entire property is in disrepair. This is by far the worst hotel I’ve ever stayed in. I can’t believe the entire building isn’t condemned. The man at the desk actually tried to be helpful other than refusing to cancel the reservation or refunding the money for the non existent pool view. Even the balcony was filthy.
2023년 9월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 22일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 22일
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 - 너무 별로예요

Pam

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I can believe they are allowed to operate.
Looks like they just reopened a couple of weeks ago, after being abandoned for a couple of years. The floors were dirty and walls were dirty everywhere. The carpet was coming apart at the seems. One elevator was out of order and the other looked like it should be. There was mold around the patio door in the room and the linen was stained. Even though there was a no refund policy, we chose not to stay, and instead continued our 14 hour drive home. I can not stress enough how truly awful the place was. This website should be ashamed to have them listed. It is more of a flop house than a hotel.
2023년 9월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 22일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolute Disgust
Upon check-in, we were informed that the pool was closed and had been for a while now. The buffet breakfast that was offered was an intercontinental upon arrival. The overall cleanliness of the lobby and hallways was disgusting. The elevator’s floor tiles were broken and missing in spots. There was trash throughout the hallway to the room. The blanket was strung across the bed and it was not made and the sheets had very large noticeable stains on them. The floor hadn’t been vacuumed and the bathroom had bugs and trash all over the floor with stained towels. People are also living in the hotel with their children.
2023년 9월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 22일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Darrel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 8일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Larry

좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 8일
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 - 별로예요

Mary

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool, hot tub, and dining room were all closed. Free breakfast they offered was cereal of some kind and slices of bread. The room was for 2 guest but we only got 1 towel, no hairdryer. We were disappointed in false advertisements but if I had read the reviews I would have went elsewhere.
2023년 9월에 3박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 8일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Kellie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 4일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Alicia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly disappointed
Simply horrible! Would never recommend or return! Needs to be closed down!
2023년 9월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 4일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Miel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Please do not stay here, we checked in and out all within 30 mins. This is the dirtiest, smelliest, nastiest place I have ever seen. As soon as you walk in the front doors you are overcome by the smell. PLEASE DO NOT STAY HERE
2023년 9월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 9월 4일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Lois

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was terrible 😞 nothing like web site. Pool down, restaurant closed,hot tub closed ,dirty, very bad repair, boxes sitting around and old furniture, smelling ,, I left right away!! Very very bad shape inside and out !!!!!!
2023년 8월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 25일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Manuel

연인과의 여행
좋아요: 청결 상태
Deberían poner mas paños en el baño y wifi pero del resto todo bien muy limpio y buen sitio para pasar la noche 👍
2023년 8월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 21일
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 - 좋아요

Cristina

연인과의 여행
별로예요: 편의 시설/서비스
The hotel is being renovated when we were there, so hopefully the owners continue with this to bring it back to its former appeal. The beds were quite comfortable and the TV was excellent and huge, with Roku service.
2023년 8월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 21일
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Ali Ibrahim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 21일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

angie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We got a room on the 4th floor but were not informed until check in that it was under renovation and elevator pool rests and bar were all closeddue to this. Never said anything on the qebsite about it. Very disappointing
2023년 8월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 21일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It appears to be being remodeled? Clean but kind of disorderly. Beds new and comfy. Pool out of service.
2023년 8월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 21일
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Garrett

단체 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, smelly, abandoned area. Pool out of order, over half the rooms unused. Feels like it’s on the verge of shutting down.
2023년 8월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 12일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a mess. The property might be under renovation, but it is absolutely not done. Pool was condemned. Check in was very slow and seemed like they couldn’t find a room even though there were only 8 cars in the parking lot. I would call it a $49 motel. Not $270.
2023년 8월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 12일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Charles

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT BOOK HERE
Canceled as soon as I pulled into the parking lot. Pool and restaurant/ lounge have not been in operation in years. I felt unsafe just being in the parking lot. Hotels highly recommended the property. Not a single car there but I was conned into booking a room because Hotels said it was the last one left. I was assuming this meant the place was that busy! It needs to be torn down/ Hotels is VERY misleading calling this a 4.5 star place!
2023년 8월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 12일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Jenny

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No sirve el aire Gimnasio no disponible Pool no disponible
2023년 7월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 8월 4일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't even stay here. This place shouldn't even be an option. I'd sleep in my car first.
2023년 7월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 7월 24일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Zoljargal

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 7월 16일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

June

2023년 7월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 7월 13일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

jean

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The entire building was in disrepair including the room it was seriously gross
2023년 7월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 7월 7일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We did not stay at the property. When my husband went to check in the ceiling in the foyer was water damaged, falling down, and appeared to be moldy. My husband brought this up to the clerk who assured him that the rooms were remodeled. My husband asked to see. The clerk took him to a room that was remodeled and looked nice, but the hallway to the room was literally a construction zone.Multiple wires hang from the ceiling, no carpet on the floor, construction material strewn about the hall, exit signs hanging loose with no lights or lenses. Completely unsafe for children (or adults!) My children were looking forwrd to the indoor pool, but is was closed. Worst hotel experience that we have ever encountered. The outside was not well-maintained either. The parking lot was grassy The awning had no fabric left on it. It looked ike a dump from the outside.
2023년 7월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 7월 7일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

souad

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place looked so bad, under construction, the rooms are not ready to have anybody stay in them, no shower curtain no soap no trash can the pool was not open. My kids and I felt very unsafe and the front desk couldn't even speak English kept telling me not much we can do you booked and paid already. The worst experience for me.
답변 제공: Manager on Duty 님, 2023년 7월 4일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Whitney

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is a dump and looks very unsafe. There was broken equipment outside of the hotel. People were loitering in the parking lot and outside the doors. The pool is closed until further notice. They do not have the continental breakfast they advertise. They will make you sign an agreement that if you do not notify them within 10 minutes of check in that there is an issue, you forfeit your right to a refund or change. Do not stay here. There are plenty of other hotels nearby and in a safer neighborhood. Thankfully, Expedia allowed us to transfer our money to one of the other hotels.
2023년 6월에 4박 숙박함
답변 제공: Manager on Duty 님, 2023년 6월 7일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Dawn

2023년 5월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 5월 31일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Kimberly

2023년 4월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 5월 19일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

JC

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like no towels in room just dirty
2023년 3월에 2박 숙박함
답변 제공: Manager on Duty 님, 2023년 4월 8일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Sean 님, Clare

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was advertised as having a pool and a breakfast. Not only did I have to break it to my 9-yr-old that he wouldn't be able to swim, but then there was nothing to eat in the morning. There were other hotels offering those amenities for similar costs in the area, and it blows my mind that both of those would not be available. I wish I'd stayed elsewhere.
2023년 2월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 2월 20일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dilapidated looks abandoned pot holes in driveway,TV was blurry no cable
2023년 1월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 1월 15일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Cynthia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was there very worst hotel I have ever rented. The money I paid for the night here We could've went to a drug and cockroach hotel and had a way cleaner room The pool and hot tub were not working and filled in with storage stuff. They are both indoors. This was the only reason I booked this room. No free breakfast like the add stated. The furniture had rips the room never heated up even with the thermostat set at 86. Froze all night the elevator did not seem safe we didn't feel safe enough and uncomfortable that we left at 3am in the morning. Didn't arrive untill 5:30. When we arrived I was thinking the hotel was closed down. Furniture and mattresses were all out front. I will never stay here again. You couldn't pay me enough to stay here. They wouldn't refund any of my money so I was stuck.
2023년 1월에 1박 숙박함
답변 제공: Manager on Duty 님, 2023년 11월 8일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Darnell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Manager on Duty 님, 2022년 12월 11일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

arcadio

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

EDIN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Soooo baddddd
What to say We have nothing good to say about hotel. Everything is so old and dirty we never see something like this in our lives.
2022년 10월에 1박 숙박함
답변 제공: Manager on Duty 님, 2022년 11월 3일
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.