실내 수영장

베이몬트 바이 윈덤 세인트 조셉/스티븐스빌 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 세인트 조셉/스티븐스빌
2601 W Marquette Woods Rd, Stevensville, MI

이용 후기

6.6
평점 10 - 훌륭해요. 1000개 이용 후기 중 161개" "
평점 8 - 좋아요. 1000개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 268개" "
평점 4 - 별로예요. 1000개 이용 후기 중 179개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 110개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Donald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dece
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Donald,We appreciate you taking the time to share your feedback with us. For any further assistance or to discuss your experience in more detail, please reach out to our management team. Thank you for staying with us.

8/10 - 좋아요

Aimee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Rate rate was very affordable in the off season. Desk person was friendly, and accommodating since the online system has gotten some of the details of reservation incorrect. Breakfast was good, breakfast staff was very friendly and informative.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Aimee,We appreciate your positive feedback on our affordable rates, friendly front desk staff, and breakfast experience. We strive to provide excellent service despite technical glitches. Your kind words about our breakfast staff will be shared with them as motivation. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Heather

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were used condoms in the night stand drawer that they refused to clean after asking multiple times to clean. Checking out, told manager again that it was still there and the head of the cleaning department stated that it was cleaned so had to take them both bake to the room to show them that it was still there. Staff is not properly trained, lots of OSHA violations, and the building is very run down and dirty. Also, was given blood stained sheets.
2024년 2월에 8박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Heather, Thank you for sharing your experience with us. We take cleanliness and guest satisfaction seriously, and we apologize for any inconvenience you encountered. We encourage guests to report any issues immediately so that we can address them accordingly. Our team will review your feedback to ensure improvements are made. Please don't hesitate to reach out to our management team for further assistance.

10/10 - 훌륭해요

Hoan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Hoan,We are thrilled to hear that you had a fantastic stay at our hotel! We appreciate you choosing us and would be delighted to welcome you back in the future. Please don't hesitate to reach out if there is anything we can assist you with.

8/10 - 좋아요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Janice,Thank you for choosing to stay at our hotel. We are delighted to hear that you had a positive experience during your stay. Should you have any further comments or feedback, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Micki

2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Micki,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Rose

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Rose, We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns regarding your stay, please reach out to us directly so we can address them accordingly. We value your patronage and hope to welcome you back in the future for an improved experience.

8/10 - 좋아요

William 님, Eden

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello William, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and would love to ensure your satisfaction.

10/10 - 훌륭해요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all good
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Bill,Thank you for sharing your positive experience with us. We're thrilled to hear that everything met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Jovanka

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean and conveniently located.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Jovanka,Thank you for your kind feedback about our hotel. We strive to provide a pleasant and comfortable experience for all our guests. We are glad that you appreciated the cleanliness and convenient location. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access off interstate. Clean rooms and great staff.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello David,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel conveniently located and our rooms clean. Our team takes pride in providing exceptional service, and your kind words are truly appreciated. We hope to have the opportunity to welcome you back in the future for another great stay!

8/10 - 좋아요

Nancy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great because it had walkable options for restaurants. Safe and quiet atmosphere.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Nancy,We're glad to hear that you found our hotel's location convenient with plenty of restaurant options nearby. Ensuring the safety and tranquility of our guests is always a top priority. We hope you had a pleasant stay and we look forward to welcoming you back in the future!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating and are glad to hear that you enjoyed your stay with us. We strive to provide exceptional service and comfort to all our guests. We hope to welcome you back soon for another memorable experience!

10/10 - 훌륭해요

James

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello James,Thank you for taking the time to leave a positive review of your recent stay with us. We are delighted to hear that you had a wonderful experience. We strive to provide exceptional service and a comfortable stay for all of our guests. We appreciate your feedback and hope to welcome you back in the future.

6/10 - 괜찮아요

Margaret

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cheap place for last minute stays.
All we needed was a bed after a long driving day. We booked this hotel quickly because of where we had stopped and it was Cheap. Bed sheets were clean and the bathroom was clean. Front desk person was nice. The whole hotel is in rough shape. Surprised that Baymont would put their name on this place. Ok if you really need a bed for the night. We got in at 9 at night and left first thing in the morning. Would not want to linger longer. There is some food for breakfast.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Margaret,Thank you for your feedback. We appreciate your compliments on the cleanliness of our bed sheets and bathroom, as well as the friendliness of our front desk staff. We apologize for any inconvenience caused by the condition of our hotel. We hope to have the chance to have you back for a better stay next time.

6/10 - 괜찮아요

Gordon

가족 여행
좋아요: 직원 및 서비스
Trip to Stevensville
General room condition was “worn”. Cleaning staff did a good job keeping the room clean.
2023년 10월에 6박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Gordon,Thank you for your feedback. We apologize for any inconvenience caused. We will address the "worn" room condition and make sure to improve. We appreciate your compliment for our cleaning staff.

6/10 - 괜찮아요

Sara

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Sara, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 - 별로예요

WILLIAM

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
As a whole property, It's run down. Especially room 218. The furniture in that room was in horrendous condition. Cleanliness was subpar. Staff was excellent.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello WILLIAM, We apologize for the inconvenience you experienced with the condition of the room. We appreciate your kind words about our staff and will address the issues mentioned for improvements.

8/10 - 좋아요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
Very clean pleasant environment reasonably price
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Tanya,Thank you for your kind words! We're delighted to hear that you enjoyed our clean and pleasant environment at a reasonable price. We hope to welcome you back soon!

6/10 - 괜찮아요

Lori

연인과의 여행
좋아요: 직원 및 서비스
The property and room were fine. The employees were very nice. The only downside is the spotty internet service. I'd stay there again, but with a hot spot for reliable Wifi.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Lori ,Thank you so much for bringing to our attention the issues that you encountered with our WIFI. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

10/10 - 훌륭해요

Christopher 님, Wyoming

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, clean room for an overnight stay. I'd come back if in the area.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Christopher,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our area and also our room. Please do come see us again.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Fine for the price
This hotel is very dated and in desperate need of a remodel. My room was clean and everything worked. The mattress and pillows were not comfortable and the sheets were rough. Decent water pressure and plenty of hot water. The hot tub water seemed clean but there was a residue on the hot tub tile.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Dear Guest,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 - 괜찮아요

Rosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Rosa,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Easy check in. Room clean/comfortable. Pool/Spa clean. Great service at breakfast.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hi Deborah,Thank you so much for your compliments on our friendly services and fast check in services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 - 훌륭해요

WILLIAM 님, lodga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello WILLIAM,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We appreciate you taking the time to share your experience.

4/10 - 별로예요

chris

단체 여행
Hotel was run down in need of repairs and needed to be cleaned better
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello chris, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a property that should be closed. The rooms are terrible, staff has bad attitudes and the breakfast was practically non existent. It would not take much effort to turn this reality around but it it clear that have given up completely
답변 제공: Manager 님, 2023년 10월 10일
Hello John ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

4/10 - 별로예요

Matthew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Matthew, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

Helen

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
When I walked in to check in I waited until the person came out. He then walked to the window and said nothing. I have to say my last name. He proceded to do my paperwork without speaking then gave me a paper and said "fill out the car information". I gave that to my husband to fill out and in the meantine no voice from him. I had out my drivers ilcense and credit card and he did not ask for it, He gave me my paper copy and key and said nothing. I asked if manager on duty and he said no. I said I guess I will have to find my room on my own. I could see it was right on the right wall but he did not say nothing. Gave me a bad taste. Did not want breakfast and left early next day. Last visit to here.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Helen ,Hello Helen, We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast and comments about our room. We appreciate you taking the time to share your experience.

8/10 - 좋아요

Andy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple, easy, straight - forward stay, maintence issues were dealt with quickly
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Andy,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 - 훌륭해요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice! We will stay here again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Tammy,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Dawn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Mike

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Mike,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 - 너무 별로예요

tamra

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello tamra, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

Elke

가족 여행
좋아요: 직원 및 서비스
The Baymont is maybe an older property that needs a bit of a makeover but it’s very clean and the staff is super nice. The person that takes care of the breakfast area makes sure breakfast is available during breakfast time (restocking) and keeps the tables and surroundings clean all the time. The rooms are clean and comfortable. I can really recommend this hotel.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Elke ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

James

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Upon arrival the room had an odor. I immediately used lysol and airred out the room. The sink wouldn't drain. The floors needed a good cleaning. I bought drain cleaner and was able to get the drain unclogged. The staff is super nice. The prior people who stayed must of used the sink as a kitchen no fault on the hotel. Overall we had a wonderful stay with a great breakfast. I just wish my bathroom was cleaner and all the floors cleaner.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello James ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Robert,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Ashley,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 - 별로예요

Aron

별로예요: 청결 상태, 직원 및 서비스
Just an overal bad experience. King suite is exact same as king room.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hi Aron,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 - 너무 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Find Some Place Else
Service was terrible. The whole place smelled dank and the room was less than desirable. We almost left.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Steve, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 - 별로예요

Kristopher

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Looked like our room wasn’t cleaned before we came. Dirt was all over the bathroom, carpet and counters were dirty.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Kristopher, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was amazing! So helpful and kind
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Heather,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff. We hope you will return so that we can provide you an even superior experience.

2/10 - 너무 별로예요

Laura 님, BARTLETT

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Laura, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe and pet friendly stay on our road trip. $35 pet fee. Pet rooms are ok quality but that's what you get with a pet room. Tip is to not park under the trees...the birds destroyed my car with droppings.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Andrea,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

nabil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello nabil,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Tristan

좋아요: 청결 상태
It was my girlfriend’s first time in a hotel and the only thing we could see was a roof
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hi Tristan,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Ludwig

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Ludwig,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Jeff

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff did not help very much and only gave one word answers. The deadbolt in our room was broken in half, the remote to the TV did not work, the TV station went out every minute or two, some surfaces in the room have never been cleaned. Pillows were were slightly thicker then the sheets. Overall poor poor poor.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Jeff, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

William

별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello William,It was our privilege to earn your business and we hope to host you again on your next trip.