외관

익스텐디드 스테이 아메리카 셀렉트 스위트 - 스프링데일 여행 후기

2.5 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 279개 이용 후기 중 43개" "
평점 8 - 좋아요. 279개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 279개 이용 후기 중 45개" "
평점 4 - 별로예요. 279개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 279개 이용 후기 중 88개" "

6.0/10

청결 상태

6.4/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Someone burned some food they were cooking around midnight. They opened the hallway door trying to air out the smoke and set the fire alarm off. It range till the fire department arrives and cleared the scene. It was too loud to sleep for about 20 minutes. Maybe the hotel should put signs up in each room about what to do if there is smoke in the room.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Connie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 17일
Dear Connie, Thank you for sharing your excellent review of your visit to Extended Stay America. We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Erick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Carolina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lady in the frint
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 22일
Dear Carolina, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay anywhere/ever
Couldn't be more upset. it was dirty and smelled awful, had to change rooms it was so bad and was cherged additionally because of bigger room. construction all through the night. I'd like a refund and will be disputing
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 14일
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are also sorry for the noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When I arrived I went to check in desk, and there was no one there, but I could hear them in the office. I stood there for a few minutes before I said hello. There was a voice I’ll be right there in a minute. Finally they came out. I wasn’t greeted in a warm manner. I only stayed one night and the room was clean and met my needs.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 15일
Dear Julie, Thank you for staying at Extended Stay America and for taking the time to leave your comments. We are glad you enjoyed your room, particularly the cleanliness and in-room amenities. However, please accept our apologies for the lack of attentiveness you encountered at our front desk. Should your travels bring you back, we welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely, Hotel Management

4/10 - 별로예요

Cindy

가족 여행
별로예요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Ethan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom light doesn’t work. The room stinks like a dog. The key only worked once
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 12일
Dear Ethan, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Allison

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had to wait 15 minutes before anyone showed up at the desk to check me in. The room was not as expected. One double bed. No option for roll away beds or cots. The carpet in hallway was stained. The hallway reeked of marijuana. Not something I wanted to expose my child to. We came back after about 3 hours and decided to go home instead of staying. I could not find anyone at the desk to let them know of any issues and I was leaving. It was getting dark and to be honest I did not feel safe in the area. I left my keys on the counter and we drove 3 hours home.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 30일
Dear Allison, Thank you for your honest feedback about your recent visit. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to manage better and minimize wait times. Your insights are invaluable as we strive to enhance our service. Again, sorry for the frustration. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back.Sincerely,Hotel Management

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was bare necessities. Clean and very affordable. To be honest it had refrigerated, microwave and stove. The bed slept well but it was a regular size instead a queen.
2023년 10월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not great in a pinch. Not very clean. We managed.
Prices were inflated due to demand. The room was not very clean. Bad smells and smears of filth on the walls, tv, remote and floors. The beds were not nice but the sheets appeared to be clean. I would try to avoid this hotel in the future, if possible. But it was the only one available.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 22일
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Kelly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It has mold in the building and stinks. Bed was only a full size
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 27일
Dear Kelly, Thank you for reviewing your stay at our hotel and sharing your feedback. We would like to extend our sincere apologies for the oversights by our housekeeping staff during your visit. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. We also regret that the bed’s size was not to your expectations. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The desk clerk was very helpful and sweet. It is your basic hotel.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 24일
Dear Michelle, We're delighted to hear that the desk staff at Extended Stay America provided you with helpful and sweet service. Your positive feedback is appreciated, and we're pleased to have met your expectations during your stay. We look forward to hosting you again for another comfortable visit. Thank you for choosing us!Sincerely,Hotel Management

6/10 - 괜찮아요

Brenda

연인과의 여행
Overall it just didn’t feel, smell or look good. I felt like I was at a homeless shelter.
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 15일
Dear Brenda, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 - 훌륭해요

Todd

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the layout of room then i did not like the parking
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

GREG E

반려동물 동반 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Roaches in room . No coffee for rooms or lobby, at night loud outside vehicles keep you awake as well as others beating on the walls, mattress was lumpy and pillows were flat.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 22일
Dear GREG E, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

6/10 - 괜찮아요

Paul

2023년 7월에 1박 숙박함

4/10 - 별로예요

Kerry

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It didn’t look as clean as the other pictures. Needs remodeling. No coffee pot or cups in room. Bed was to small
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 14일
Dear Kerry, Thank you for staying with us. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the bed in your room was uncomfortable. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Gerald

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me, my husband and out two small kids booked this hotel 10 min before arriving. Upon arrival we noticed a bunch of people out in the cars just randomly sitting around some walking around the property. We felt very unsafe and uncomfortable to even go inside. We called the front desk to explain what was going on and see about getting a refund. They directed us to contact the company we booked through to get the refund. So we did that on Monday and we were told that the company will reach out to the hotel about an our refund. We were later told that we couldn’t get a refund. I recommend spending a little more if you want to make sure you’re staying at a safe and clean hotel.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 1일
Dear Gerald, Thank you for taking the time to leave your feedback. We are sorry you were disappointed and felt unsafe on your arrival. We are committed to taking care of our guests. So we have a very secure and reliable system in place for our guests' safety and security. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, so we suggested contacting them directly. Please feel to reach out to us if you need further assistance. We appreciate your patience and hope you will consider staying with us in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Stanley

좋아요: 청결 상태, 직원 및 서비스
Location was convenient, neighborhood was Ok. After hours access was compromised by guests. Elevator was very warm, sweaty. Shampoo in addition to soap would have been nice. Towels weren't sufficient, used 2 to dry off.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 26일
Dear Stanley, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Karl

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ran out by bugs
We showed up and 3 police cars were there and it was the 3rd time they were there. Went to the room and bugs were crawling all over the bed, walls and floor. We left, i wouldnt let my family stay in such terrible conditions.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 22일
Dear Karl, Thank you for sharing your candid review. We sincerely apologize for failing to provide you with the seamless experience you deserved. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. Even so, we have contacted our pest control provider to inspect our hotel professionally and prevent such problems from affecting future guests. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us.Sincerely,Hotel Management

4/10 - 별로예요

Marco A

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
False photographs, the place is nothing like the photographs that appear on the Expedia website.
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 26일
Dear Marco A, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely,Hotel Management

10/10 - 훌륭해요

Zachary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 14일
Dear Zachary, Thank you for choosing Extended Stay America and for the excellent review. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
Floors & bugs
The room was fairly clean for the most part. There was some crumbs or something still left on the floor under the bed and under the heater- a/c unit. And while we were laying in the bed we started noticing cockroaches were starting to crawl down the walls and floors.
2022년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 14일
Dear Guest, Thank you for being a guest in our hotel. We are sorry to hear about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much better experience.Sincerely,Hotel Management

6/10 - 괜찮아요

Philip

출장 여행
별로예요: 객실의 편안함
If your looking for comfortable this is not it
The room had a weird smell and the bed was not comfortable at all.
2022년 11월에 2박 숙박함

4/10 - 별로예요

Tanya

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The front door didn't shut so 15 to 20 people walked in as I was standing there Trying to check in and the lady just let them in without checking the room had bugs in it
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Alex

별로예요: 청결 상태
2022년 11월에 1박 숙박함

8/10 - 좋아요

Norman

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Harley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Tina

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this is a catfish hotel, looks nice on the outside and crap inside, beds horrible, this is not a hotel for travel, it is for workers, people living there. staff not friendly, smells like weed in the entire place.
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Ellen 님, Houston

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet in the halls smelled filthy and dirty, my room had a terrible odor, the sheets on the bed were filthy. No housekeeping staff, no front desk staff after 8 o’clock. No staff at all on Sunday.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

nathan

2022년 8월에 7박 숙박함

2/10 - 너무 별로예요

Reed

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches all over our room.
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Steve

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room had a toilet that wouldn’t stop running, live and dead cockroaches(have photos), no one at the front desk to help or answer the phone when you call. We checked out and went to another hotel.
2022년 8월에 1박 숙박함

4/10 - 별로예요

Sierra

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 7박 숙박함

8/10 - 좋아요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I enjoyed
2022년 7월에 9박 숙박함

10/10 - 훌륭해요

David 님, Greeenwood

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The price
2022년 4월에 17박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!

2/10 - 너무 별로예요

Doug

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It felt more like a low rent apartment complex. The smell of weed very predominant everywhere. Pretty sure my husband watched a drug deal go down while waiting for me. We got a refund and went somewhere safe.
2022년 6월에 7박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
We appreciate your honest feedback and highlighting these concerning issues, Doug. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.

4/10 - 별로예요

ryleigh

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room smelled like cigarettes. There were hairs on our bed. The room was not as clean as the pictures made it out to be. If the room didn't smell, it would not have been as bad, but the smell was awful.
2022년 6월에 2박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Thank you for your review, Ryleigh. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.

10/10 - 훌륭해요

Angelo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spontaneous place to stay
Our stay at the hotel was awesome...front desk workers were super nice...oh watch out for those drunk people outside of the hotel cause they cursing and throwing stuff around and one day they might brake other customers vehicle...other than that Good place to stay..
2022년 6월에 9박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Thank you for your comments and review, NAME. We are so happy that you enjoyed your overall stay but apologize about the noise levels and any inconvenience they caused. Our team is always looking for ways to improve and we will use your feedback to do just that. We do hope that you think of us the next time your travels bring you to the area!

2/10 - 너무 별로예요

Sarah

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed had hair in it, and the shower curtain smelt like sweat. I didn’t feel comfortable there and if I didn’t arrive at 1am I wouldn’t have stayed the night.
2022년 6월에 2박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Thank you for your review and comments, Sarah. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in, and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 17일
Thank you for taking the time to rate your stay with us, James. We hate to see that you did not enjoy your time with us and would love another opportunity to show you a much better experience the next time your travels bring you this way.

2/10 - 너무 별로예요

William

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함

8/10 - 좋아요

Elizabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pet- Friendly
They service is very friendly, fast & efficient, & super helpful. Even with only an hours notice. I love the fact that they are VERY PET-FRIENDLY. The room was very spacious and clean. Definitely recommend to all pet owners
2022년 2월에 1박 숙박함

4/10 - 별로예요

Lindsy

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived at 10:30 after a long drive. We had to call for front desk staff, people were hanging out in the parking lot and a visitor propped the door open. We had to ask for extra towels because there were 4 of us. No shampoo or conditioner. The whole place stunk like cigarette smoke. If it wouldnt have been so late i would have complained and left. Ridiculous for the price
2022년 2월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 2월 25일
Thank you for taking the time to review and rate your stay with us, Lindsy. We are so sorry to hear that you did not enjoy your time with us due to the amenity offerings and overall cleanliness. We value the opinions of all our guests and will make sure that we address these concerns with our housekeeping and front desk team for further review and action.