패밀리룸 | 책상, 다리미/다리미판, WiFi, 침대 시트

더 페니 파싱 여행 후기

3 out of 5
더 페니 파싱
296-298 High Street, Berkhamsted, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 158개 이용 후기 중 56개" "
평점 8 - 좋아요. 158개 이용 후기 중 61개" "
평점 6 - 괜찮아요. 158개 이용 후기 중 27개" "
평점 4 - 별로예요. 158개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 158개 이용 후기 중 7개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Amanda

별로예요: 숙박 시설 상태 및 시설
Tired Not clean and really needs to be upgraded No sleep all night and the bath didn’t even have a working plug
2024년 3월에 1박 숙박함
답변 제공: Rory 님, 2024년 3월 16일
Thank you kindly for your review, Amanda.It's a shame to hear that your rest was disrupted. We would appreciate you getting in touch with us directly so we can address the issues of your recent stay.Kind Regards,The Penny Farthing

8/10 - 좋아요

Sue

좋아요: 청결 상태, 직원 및 서비스
Basic clean, met requirements of a convenient stopover
2024년 1월에 1박 숙박함
답변 제공: Rory 님, 2024년 2월 19일
Hi Sue,Thank you kindly for your review.We're happy to hear you enjoyed your time with us. If you had any feedback for what we can do to make a stay with us for more than a stopover, we would greatly like to hear from you!We hope you return to stay in the near future.Kind Regards,The Penny Farthing

8/10 - 좋아요

Salomon

좋아요: 직원 및 서비스
All good. Will probably repite
2024년 1월에 2박 숙박함
답변 제공: The Penny Farthing Reservations 님, 2024년 1월 31일
Hi Salomon, Thank you for leaving the review. We are glad to hear that you had a comfortable stay.

8/10 - 좋아요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 1월에 1박 숙박함
답변 제공: The Penny Farthing Reservations 님, 2024년 1월 26일
Hi Craig, Thank you for leaving the review, following your stay. We would love to welcome you again soon to deliver the 5* service we always strive to.

8/10 - 좋아요

Vikki

좋아요: 청결 상태, 직원 및 서비스
Mould in the grout in the shower. Lighting in the room was very bad, almost in darkness despite all lights being on. Cleanliness was very good, bed comfyl
2023년 12월에 1박 숙박함
답변 제공: Matt 님, 2023년 12월 29일
Hi Vikki,Thank you for your review. We're glad you appreciated the cleanliness and comfort of your stay. We apologize for the issues with shower grout and room lighting and will address them promptly for a better experience next time.Kind RegardsMattThe Penny Farthing

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Matt 님, 2023년 12월 29일
Hi Paul,Thank you for rating your stay with us. We're glad you had a good stay and hope to welcome you back for an even better experience next time.Kind RegardsMattThe Penny Farthing

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Rory 님, 2024년 2월 19일
Thank you kindly for your review, Laura!If you have any comments that would help improve our score and improve future stays, we would greatly like to hear from you.We hope you return in the near future!Kind Regards,The Penny Farthing

6/10 - 괜찮아요

Cliff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location to Main Street. Welcoming desk staff. But..Safe did not work, room very dark and poorly lit. Additional desk lamp had no switch, needed to turned off at the wall each time. Shower cycled rapidly from too hot to too cold - impossible to stand under spray for more the 5 secs. Cannot understand lack of included daily service - requires additional 5 pounds per day for trash to be emptied, coffee to be replenished. Located on noisy walk through from Main street to parking area.
2023년 11월에 4박 숙박함
답변 제공: Imani 님, 2023년 11월 23일
Hi Cliff,Thank you for your review.We apologise that not everything was up to standard and we hope to do better next time.Kind regards, Imani

6/10 - 괜찮아요

Peter

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Arrived late at night and was greeted by a lone receptionist who checked me in and handed key card and explained how to enter code to room. What she didn’t say was that there are no light in the area that you have to enter a code to get through to the rooms, after dropping off bags the hotel is right on the high street , so great for dining options, I went to the Giggling Squid Thai. After a good nights sleep in a comfy bed it was time for a nice hot shower before leaving at 6am. However the shower was cold, and after running the water for 5 mins,still stayed cold. Not what you want in October. My room had a bedside table still sticky from beer or contents of drinks and there was mould and shower trays falling apart Not the best hotel stay I have had
2023년 10월에 1박 숙박함
답변 제공: Rory 님, 2023년 10월 24일
Hi Peter,Thank you kindly for sharing your experience with us.We're happy to hear you had a good rest, and found the surrounding area to your liking, but we're disappointed to hear about the state of your room and the lack of hot water for the morning. I'll be bringing this to the attention of our management team as it's below our usual high standards and we always want to prioritise the comfort of our guests.We hope this doesn't dissuade you from a future visit as we would like to host you again.Kind Regards,The Penny Farthing

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Matt 님, 2023년 10월 31일
Hi Gary,Thank you for your review following your stay with us. We're glad to see that the score was a high 8 out of 10 but would love to know anyways we could improve your stay next time to increase that score to a 10 out of 10!We look forward to hearing from you.Kind RegardsMattThe Penny Farthing

10/10 - 훌륭해요

John

2023년 8월에 1박 숙박함
답변 제공: The Penny Farthing Team 님, 2023년 9월 10일
Hi John, Thank you for your 5* rating! We're pleased to hear you enjoyed your stay with us and hope to welcome you back again. Thank you. Kind regards, MollyThe Penny Farthing Team

10/10 - 훌륭해요

Gemma Ama

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Rory 님, 2023년 7월 26일
Hi Gemma Ama,Thank you very kindly for your review!We hope you revisit us in the near future!Kind Regards,The Penny Farthing Reservations Team

4/10 - 별로예요

Diane 님, Huntington Bay

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 6월에 3박 숙박함
답변 제공: Rory 님, 2023년 7월 26일
Hi Diane,Thank you kindly for leaving a review with us.It's a shame to see the score you gave us. We'd greatly appreciate to hear more from you about where your stay with us didn't meet your expectations.Kind Regards,The Penny Farthing Reservations Team

10/10 - 훌륭해요

Lisa

2023년 6월에 1박 숙박함
답변 제공: Rory 님, 2023년 7월 3일
Hi Lisa,Thank you very much for your review, we're very happy to hear you enjoyed your stay with us!We look forward to seeing you in the near future.Kind Regards,The Penny Farthing

6/10 - 괜찮아요

kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel is basic and simple. If you go with a family be aware of outside dining at restaurant outside so you will hear diners until around 10pm.
2023년 6월에 1박 숙박함
답변 제공: The Penny Farthing Team 님, 2023년 6월 30일
Thanks for the review Kevin. We're sorry to hear that the noise from guests dining at a restaurant near our hotel affected your stay.

10/10 - 훌륭해요

Dawn

2023년 6월에 1박 숙박함
답변 제공: The Penny Farthing Team 님, 2023년 6월 13일
Wow 10/10! Thanks for the great score Dawn.

6/10 - 괜찮아요

Alastair

좋아요: 청결 상태, 객실의 편안함
Brief visit
Not the easiest place to find, not helped by the Hotels email with parking/access arriving after we returned home. Parking is convenient. The hotel is convenient if visiting the area. The room was quiet despite the central location. It was functional/adequate for a brief visit. A little tired. The lighting is poor for reading unless you switch a lamp on/off at the skirting switch. The safe didn't work but it felt secure.
2023년 5월에 1박 숙박함
답변 제공: The Penny Farthing Team 님, 2023년 6월 13일
Hi Alastair, Thanks for taking the time to leave a review.We're sorry that you found it harder to find us on the high street, as you mentioned we did send instructions to find us however due to booking through a third party this email delivered to you slightly later. We hope that now you know where to locate us, that you may visit us again in the future.

8/10 - 좋아요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff
Clean room. Comfy bed. Staff very friendly.
2023년 4월에 1박 숙박함
답변 제공: Matt - The Penny Farthing 님, 2023년 5월 5일
Hi Linda, thank you for your message. We're glad to hear you had a nice stay with us. We hope to welcome you again soon to make your experience a full 10 out of 10!

8/10 - 좋아요

Karen

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

John

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very tired need money spent things were broken
2023년 2월에 2박 숙박함
답변 제공: Matt - The Penny Farthing 님, 2023년 5월 5일
Hi John, we're sorry to hear that our hotel was not up to the standard we hope to achieve. Thank you for your feedback. I have passed your feedback on to our team to look into these issues to improve for the future.

10/10 - 훌륭해요

Tony

2023년 2월에 1박 숙박함
답변 제공: Rory 님, 2023년 2월 19일
Thank you for your review! We're happy to see you enjoyed your stay with us!Kind Regards,The Penny Farthing

8/10 - 좋아요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good value accommodation in popular area
Good,clean accommodation - rooms a bit tired but fine for a one or two night stay
2023년 2월에 1박 숙박함
답변 제공: Rory 님, 2023년 2월 19일
Hi Richard,Thank you kindly for your review. We're glad to hear you enjoyed your stay!We appreciate your comments about the room looking a bit tired. Perhaps something we need to renovate in the near future.We hope you return for another visit soon.Kind Regards,The Penny Farthing

8/10 - 좋아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Rory 님, 2023년 2월 19일
Thank you for your review. If you had any comments regarding your stay that would help us improve our services we would greatly appreciate hearing from you.Kind Regards,The Penny Farthing

6/10 - 괜찮아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great service from reception staff to the hospitality staff and lovely and clean but the hotel in general is tired and scruffy. We stayed on 2 separate occasions and on the first stay had a room downstairs which is was noisy as its on a thoroughfare to the car park. The second stay was a room upstairs which was better but both rooms had broken toilet seats (one was repaired during our stay but broke again). The shower in the downstairs room was just a trickle. The mattresses are old and lumpy and need replacing. This hotel has a lovely friendly feel to it and is in a great location for everything, it just is in need of some TLC.
답변 제공: Rory 님, 2023년 2월 19일
Hi Rebecca,Thank you for your review.We're glad to hear that your second stay was better and that you appreciate the location. We're disappointed to hear that there were issues with your room, notably the mattress and the broken toilet seat.We're glad you've brought this to our attention so we can rectify these issues.Kind Regards,The Penny Farthing

10/10 - 훌륭해요

Adam

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Martha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large rooms ideal location and sister hotel excellent for breakfast
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Amy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Awful, awful, awful.
Awful hotel. The very small and dark room was in an outdoor walkway from a restaurant and the high street to the car park so it was very noisy with people walking past and setting of a light which lit up the room. The walls are thin and I could here the person in the room next door very clearly. The bathroom shower area needs some attention because it looked gross. Only needs a bit of paint and some bleach! The bed was incredibly uncomfortable with the worst pillows I’ve ever had the displeasure to lay on. Thin, lumpy, small. Awful. I’m still waiting on management to give me a call about my stay.
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jaqui

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
No hot water Dark room with window onto corridor Made complaint and was told on going issue emailed hotel directly - haven’t heard back
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Amanda

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bit tired and could do with an upgrade! I used to work here back when it first opened in 1989 and it hasn’t changed much since then! Not costly though in what is an expensive area so I guess you get what you pay for?!
2022년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonable price
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

anthony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spot on
Very central and comfortable
2022년 6월에 1박 숙박함
답변 제공: D 님, 2022년 6월 29일
Thank you very much for your lovely feedback! Likewise it was a pleasure to have you as a guest. We look forward welcoming you again. Best Regards, Davide The Penny Farthing

10/10 - 훌륭해요

norman

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very suitable for a single stay in the area.
2022년 5월에 1박 숙박함
답변 제공: D 님, 2022년 6월 29일
We are glad to hear you enjoyed your stay with us! It was endeed a pleasure to have as a guest and we look forward seeing you again soon. Kind Regards, Davide The Penny Farthing

10/10 - 훌륭해요

WILLIAM

2022년 4월에 1박 숙박함

8/10 - 좋아요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Finding the hotel wasnt the easiest of had to call
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Ragnar

2022년 3월에 1박 숙박함

8/10 - 좋아요

alan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
great location, Staff could be a bit more welcoming
2022년 3월에 1박 숙박함

8/10 - 좋아요

Ai Ling 님, Winchester

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함

2/10 - 너무 별로예요

DAVID

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cool and handy place
Chap on reception was awesome Room was nice but a little cold so had to use the fan heater Otherwise all good Would really like hotels to have usb power sockets nowadays but that's a wish list
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Lynn

2022년 1월에 1박 숙박함

8/10 - 좋아요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Nikki, The Pennyfarthing Team 님, 2022년 1월 17일
Thank you for your 8 out of 10 review - we are delighted to see this and hope we can welcome you back very soon.

10/10 - 훌륭해요

Shaunagh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely little hotel and conveniently situated
2022년 1월에 1박 숙박함
답변 제공: The Pennyfarthing Hotel 님, 2022년 1월 15일
Hi, Thank you for taking the time to leave a lovely review! We're so pleased to hear you enjoyed your stay. We hope to welcome you back soon! Kind regards. The Pennyfarthing Team

8/10 - 좋아요

Daniel

좋아요: 청결 상태
2021년 12월에 1박 숙박함
답변 제공: The Pennyfarthing Hotel 님, 2022년 1월 15일
Hi, Thank you for taking the time to leave a rating! Please let us know how we could have improved your stay with us. We hope to welcome you back soon! Kind regards. The Pennyfarthing Team

10/10 - 훌륭해요

Susan

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My own front door -
2021년 12월에 1박 숙박함
답변 제공: The Penny 님, 2021년 12월 13일
Hi Susan, thanks for the great review!

10/10 - 훌륭해요

philip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Cycle of Life
Good experience with cleanliness and helpful staff. Enjoyed my stay despite my visit being for a family funeral service and cremation.
2021년 12월에 1박 숙박함
답변 제공: The Penny 님, 2021년 12월 13일
Thanks so much for your great review!