숙박 시설 정면

힐튼 리딩 호텔 여행 후기

4 out of 5
힐튼 리딩 호텔
Drake Way, Lundy House, Reading, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 594개" "
평점 8 - 좋아요. 1001개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 67개" "
평점 4 - 별로예요. 1001개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 22개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

KYUNGHEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용한 주택가에 있어서 휴식을 취하기 좋습닌다. 도로 상황은 시내까지 걸어가기 불가하지만 다른 장점이 있습니다. 직원들도 친절하고 전반적인 분위기도 좋습니다. 장기투숙에 적합할듯 합니다.
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

Jayne

가족 여행
좋아요: 편의 시설/서비스
What an amazing experience we had at the Hilton Reading. Jana snd the reception staff ensured our stay to celebrate my Dads 80th Birthday was absolutely perfect. We had 7 rooms for the weekend. Jana had arranged balloons and cake in my parent’s suite. The restaurant staff were superb too, great service, with a seating plan and delicious food. I would highly recommend this hotel. The leisure club staff and manager were pleasant, friendly and welcoming. Thank you Hilton Reading - Jayne Lawson
2024년 4월에 2박 숙박함
답변 제공: A. Boardman 님, 2024년 4월 11일
Dear Jayne,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 - 좋아요

Victor

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Dipak 님, Northolt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jana 님, 2024년 1월 29일
Dear Dipak,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight trip
Great welcome from receptionist on Friday 5 January at check in and again from the same lady on Saturday morning. Car park was free in January so a bonus for us. Breakfast was £15/ person and was fabulous, a well stocked buffet. Room was clean and quiet albeit hotel was not busy. Ideal stop off just off M4 to break up our trip to London at night.
2024년 1월에 1박 숙박함
답변 제공: Jana 님, 2024년 1월 29일
Dear Jill,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 - 좋아요

Derek

2024년 1월에 1박 숙박함
답변 제공: Jana 님, 2024년 1월 29일
Dear Derek,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good services, room also okay except television automatic power off so many times, bathroom's ventilation fan too weak (Almost can't work) and 3 of USB hub beside the bed totally can't work.
2023년 12월에 2박 숙박함
답변 제공: Jana 님, 2024년 2월 25일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our services to be good and that your overall experience was okay. We apologize for the inconvenience caused by the issues you encountered with the television, bathroom ventilation fan, and USB hubs. Rest assured, we take your comments seriously and will address these concerns promptly to ensure a more comfortable and enjoyable stay for our future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,JanaHilton Reading

10/10 - 훌륭해요

Tracy

2023년 12월에 1박 숙박함
답변 제공: Jana 님, 2024년 1월 29일
Dear Tracy,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 - 훌륭해요

vito

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent accueil ,joli décors de noël, chambre très propre avec tout le confort,piscine sauna et hammam très agréable.Le petit déjeuner trés varié et de bonne qualité.Trés pratique aussi le parking juste à coté.
2023년 12월에 3박 숙박함
답변 제공: Jana 님, 2024년 2월 25일
Dear Vito,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 - 훌륭해요

Carlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was good, staff were pleasant, professional, friendly and helpful.
2023년 12월에 1박 숙박함
답변 제공: Jana 님, 2023년 12월 23일
Dear Carlene,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with a lovely restaurant. The pool is a bit small. Parking is free and secure
2023년 12월에 1박 숙박함
답변 제공: Jana 님, 2023년 12월 23일
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jana 님, 2023년 12월 23일
Dear Tracy,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind regards,JanaHilton Reading

10/10 - 훌륭해요

Helen

2023년 12월에 2박 숙박함
답변 제공: Jana 님, 2023년 12월 23일
Dear Helen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 - 훌륭해요

M

2023년 12월에 1박 숙박함
답변 제공: Jana 님, 2023년 12월 23일
dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 - 훌륭해요

TED

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great amenities and the breakfast buffet is amazing!!
2023년 11월에 4박 숙박함
답변 제공: Jana 님, 2023년 12월 4일
Dear Ted,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 - 좋아요

Cherry

2023년 10월에 1박 숙박함
답변 제공: Jana 님, 2023년 12월 4일
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

6/10 - 괜찮아요

Cherry

2023년 10월에 1박 숙박함
답변 제공: Jana 님, 2023년 12월 4일
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 - 좋아요

Aaron

2023년 10월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Aaron,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 - 좋아요

Karen

2023년 10월에 2박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Karen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hilton reading
Great stay. Great staff and nice ambience. Bar area is nice. I would have preferred an earlier check in time but otherwise fine. Breakfast was a little pricey (£20) but good.
2023년 10월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 - 괜찮아요

Andrew

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Be warned - they close the bar at 1030, even on a Friday, with no warning. I had always thought Hiltons were proper hotels, but there you go.
2023년 10월에 1박 숙박함
답변 제공: Jana 님, 2023년 12월 4일
Dear Andrew,Thank you for taking the time to provide us with your feedback following your experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, JanaHilton Reading

6/10 - 괜찮아요

Mark

가족 여행
좋아요: 직원 및 서비스
Comfortable enough, but typical large chain aimed at corporate type hotel. Nothing wrong with any of it, but could have been anyone anywhere in the world - but guess that’s what chain hotels do.
2023년 10월에 1박 숙박함
답변 제공: Jana 님, 2023년 12월 4일
Dear Mark,Thank you for taking the time to provide us with your feedback following your experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,JanaHilton Reading

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Mark,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Feliciano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Feliciano,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 - 별로예요

Steven

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointing
Having stayed in Hotels in and around Reading for the last 34 months, I though it was time to give the Hilton a go. Check-in was quick and easy. The room was very good, although it lacked 13A sockets. Food quality was good, although somewhat expensive and there's a 'service charge' which I didn't see mentioned anywhere. Sticking to the topic of food, after checking in on Monday evening I looked at the Menu and saw several tasty options. However, when seated in the Restaurant I was given a single A4 sheet with a limited menu. I asked for the more expansive menu, only to be told that it was unavailable because the menu was being changed. I opted for a sirloin steak at £31, which was, to be honest, excellent! On Tuesday evening I was given the 'new' full menu, but wasn't really inspired, so ordered the sirloin again, only to find that the price had now risen to £34!! On Wednesday evening they didn't have what I ordered, which, considering it was a 'new' menu, is pretty poor. And now the real disappinment ... On Tuesday evening, whilst in the Hotels underground car park my vehicle was broken in to and several items were stolen. Together with the damage, it's cost over £1500.00. On Wednesday I enquired about CCTV footage, but received a shake of the head, shrug of the shoulders, and that was that. At checkout on Friday morning I was asked if everything had been okay with my stay, to which I replied, "Not really." I explained why, but I didn't get any response whatsoever!
2023년 10월에 4박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear John,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 - 좋아요

Darren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unable to provide room service of breakfast to me which was very surpised at considering its the Hilton the biggest hotel chain in world! Not good and felt extremely let down.on this!
2023년 9월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Darren,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Sandra,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 - 좋아요

Nick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, clean, amazing bed mattress and bedsheets. Good breakfast
2023년 9월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Nick,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Adrian

2023년 9월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 10월 27일
Dear Adrian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 - 별로예요

Stephane

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good at the restaurant is ugly Never seen that level of poor quality food in my life Service as well was unefficient with servers asking 4 times to Whom the dish was
2023년 9월에 2박 숙박함
답변 제공: Jana 님, 2023년 9월 15일
Dear Stephane,Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Jana 님, 2023년 9월 15일
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 - 훌륭해요

Chia Cheng

2023년 9월에 1박 숙박함
답변 제공: Jana 님, 2023년 9월 15일
Dear Chia Cheng,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

2/10 - 너무 별로예요

Stephane

2023년 9월에 1박 숙박함
답변 제공: Jana 님, 2023년 9월 15일
Dear Stephane,Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards,

8/10 - 좋아요

rory

2023년 8월에 1박 숙박함
답변 제공: Jana 님, 2023년 9월 15일
Dear Rory,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 - 훌륭해요

maw

2023년 8월에 2박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 28일
Dear maw,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 - 괜찮아요

Gaynor

좋아요: 편의 시설/서비스
Wrong room given -ordered a king room and was given a twin, I was upgraded but still a twin room , offered a change but only here 1 night, not worth the trouble moving to another room again otherwise great hotel and facilities, attentive staff-would come again.
2023년 8월에 1박 숙박함
답변 제공: Jana 님, 2023년 8월 15일
Dear Gaynor,We would like to extend our heartfelt gratitude for taking the time to share your recent experience at our hotel. Your feedback is valuable to us as it allows us to continually improve our services and enhance the guest experience.We deeply apologize for the mix-up with your room type during your stay. We understand how important it is to have the accommodations you've reserved, and we are truly sorry for any inconvenience this may have caused. While we're glad to hear that you were upgraded, we regret that the room type still did not meet your expectations.We understand that changing rooms can be an inconvenience, especially when your stay is short. We appreciate your understanding in this matter and are pleased to learn that you found our facilities to be great and our staff to be attentive. Your positive comments about our hotel and team mean a lot to us.We are committed to ensuring that such instances do not recur, and your feedback will certainly help us improve our processes to better serve our guests in the future.If your travels bring you back to the area, we would be honored to have the opportunity to provide you with a flawless stay that truly reflects the high standards we strive for. Please do not hesitate to reach out to us directly if there is anything we can assist you with in the future.Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back and providing you with an exceptional experience that exceeds your expectations.Warm regards,JanaGuest Relations Manager

10/10 - 훌륭해요

MOHAMMAD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel and brilliant staff. Parking is very convenient and I tried the food this time, it was delicious.
2023년 8월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 28일
Dear MOHAMMAD,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Aileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reading Wedding
Really nice hotel, good location, spacious and bright. Food choice at breakfast was exceptionally good. Evening meal was good value and very tasty.
2023년 8월에 3박 숙박함
답변 제공: Jana 님, 2023년 8월 10일
Dear Aileen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

8/10 - 좋아요

Stephen 님, Portola Valley

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Jana 님, 2023년 8월 10일
Dear Stephen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

6/10 - 괜찮아요

lashaye

2023년 7월에 3박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 28일
Dear lashaye,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Dorian

2023년 7월에 2박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 10일
Dear Dorian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 10일
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Tracey

2023년 7월에 2박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 28일
Dear Tracey,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel even if some staff need more training
Essentially a lovely hotel. Nice little pool too. Only reservation was the service. Some members of staff were lovely (if highly inefficient) while others were unwelcoming, slow and disinterested in their work.
2023년 7월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 10일
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok. Long line up to check-in at 11pm. Pillows were flat. No toilet paper was topped when I checked in.
2023년 7월에 2박 숙박함
답변 제공: A Boardman 님, 2023년 8월 28일
Dear Guest, Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Neil

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and welcoming
2023년 7월에 1박 숙박함
답변 제공: A.Boardman 님, 2023년 8월 10일
Dear Neil,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 - 괜찮아요

Patrizia

가족 여행
Lack of communication
I checked-in on the 8th of July 2023 and checked-out on the 9th of July 2023 at Reading Hilton Hotel. On the very day of 9th of July , came home in Bournemouth and discovered that I had left my blue blouse hanged in the Room 159 wardrobe. Called the hotel receptionist on the same day 9th of July about my blouse. The receptionist promised to call me back the next morning 10th of July after she checked with the housekeeping on the lost property.I didn’t get any call that day. I called again this morning on the 11th of July and again promised to call me back today but heard nothing from the hotel. I am still waiting for the receptionist to let me know about my blouse still in the hotel. Please advise. Thank you.
2023년 7월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 28일
Dear Patrizia,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 - 훌륭해요

Shin Yee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service
2023년 7월에 1박 숙박함
답변 제공: A. Boardman 님, 2023년 8월 10일
Dear Shin Yee,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager