숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

홀리데이 인 레딩 웨스트, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 레딩 웨스트, IHG 호텔
Padworth Lane, Bath Road, Reading, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 178개 이용 후기 중 66개" "
평점 8 - 좋아요. 178개 이용 후기 중 73개" "
평점 6 - 괜찮아요. 178개 이용 후기 중 23개" "
평점 4 - 별로예요. 178개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 178개 이용 후기 중 7개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Soon Young

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Breakfast
2024년 3월에 1박 숙박함
답변 제공: Nissrine Laassal 님, 2024년 3월 15일
Dear Young,Glad to hear that you enjoyed your stay with us. Looking forward to your next visit.Best regards,

10/10 - 훌륭해요

Debbie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We had a very comfortable stay.
2024년 3월에 2박 숙박함
답변 제공: Nissrine Laassal 님, 2024년 3월 15일
Dear Debbie,It was a real pleasure having you with us.Hope to see you again with us.Best regards,

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A 2 night stay near to our daughters house just after Christmas. We had the perfect bolt hole, very good service while at the hotel. The staff were charming without exception. Ten out of ten.
2023년 12월에 2박 숙박함
답변 제공: NL 님, 2023년 12월 29일
Dear Margaret,It was a real pleasure having you with us and glad to hear that you enjoyed it.Looking forward to your next visit.Best regards,

8/10 - 좋아요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: NL 님, 2023년 12월 24일
Dear Adrian,Thank you for providing feedback on your recent experience at Hokiday Inn Reading West. We take pride in providing a clean and comfortable space for all of our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 - 좋아요

Sima

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Service at the restruant was very poor. We ordered dinner and it did not come for 1 hour
2023년 12월에 1박 숙박함
답변 제공: NL 님, 2023년 12월 8일
Dear Sima,Thank you for posting your review. We value your time and apologize that our service wasn’t as fast asit should be. We look forward to welcoming you back soon. Best regards,

10/10 - 훌륭해요

Craig

2023년 11월에 1박 숙박함
답변 제공: NL 님, 2023년 11월 21일
Dear Craig,It was a real pleasure having you with us and looking fprward to your next visit.Best regards,

10/10 - 훌륭해요

Farley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good value. Outside of building needs some upgrades.
2023년 10월에 1박 숙박함
답변 제공: NL 님, 2023년 11월 5일
Dear Farley,It was a pleasure having you with us and looking forward to your visit.Best regards,

4/10 - 별로예요

Chris

별로예요: 직원 및 서비스
Given two different breakfast costs by staff
When I checked in I was asked if I wanted breakfast. I wasn't sure and stated that I would buy it in the morning if I did. I enquired as to the price and was told that it was £12. The next morning I did want the breakfast, and was told that the price was now £16.95. I queried this and was told that £12 was the day before price, something that the other staff member hadn't informed me, and I certainly couldn't guess that the price would change depending on when I bought it. Apart from that the room was average. The room was adjacent to the main road and the double glazing was poor with constant road noise in the room. I would not stay here again.
2023년 10월에 1박 숙박함
답변 제공: NL 님, 2023년 10월 24일
Dear Chris,We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.

10/10 - 훌륭해요

Niki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such an amazing place comftable beds lovely staff ❤️
2023년 10월에 2박 숙박함
답변 제공: NL 님, 2023년 10월 24일
Dear Niki,Thank you for taking a moment to share your experience with us. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Andrew

2023년 10월에 1박 숙박함
답변 제공: NL 님, 2023년 10월 24일
Dear Andrew,It was a pleasure having you with us and looking forward to your next visit.Best regards,

8/10 - 좋아요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: NL 님, 2023년 9월 27일
Dear Martin,We really appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Enjoyable 3 night stay.
Very friendly and helpful staff. Plentiful portions of food. Comfortable beds; less comfortable toilet seats.
2023년 9월에 1박 숙박함
답변 제공: NL 님, 2023년 9월 27일
Dear Guest,We really appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: NL 님, 2023년 9월 18일
Dear Edgar,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.Looking forward to your next visit.Best regards,NL

8/10 - 좋아요

Linda

2023년 9월에 1박 숙박함
답변 제공: NL 님, 2023년 9월 18일
Dear Linda,Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Holiday Inn Reading West is committed to providing high-quality customer service to all of our customers. We hope to see you again in the near future.

6/10 - 괜찮아요

Mr Ryan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Wedding stayover
Was part of many guests staying from a local wedding, venue was decent and rooms were clean - the bar wasn't open day or night! Much to the dissatisfaction of the majority of the guests.
2023년 8월에 1박 숙박함
답변 제공: NL 님, 2023년 9월 18일
Dear Ryan,Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Holiday Inn Reading West is committed to providing high-quality customer service to all of our customers. Our bar is opened everyday from Monday to Saturday: 1100 to 0200, Sunday 1200 to 0030.We hope to see you again in the near future.

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing unique,it offers what is required
2023년 8월에 1박 숙박함
답변 제공: NL 님, 2023년 8월 12일
Dear Mike,Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Reading West is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.Best regards,

6/10 - 괜찮아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent location
Staff great. Check in good. Breakfast average. Noise at night from other guests annoying.
2023년 7월에 1박 숙박함
답변 제공: NL 님, 2023년 7월 29일
Dear Terry, Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right.Best regards,

6/10 - 괜찮아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms need renovating The beds were so uncomfortable
2023년 7월에 1박 숙박함
답변 제공: NL 님, 2023년 7월 19일
Dear Maria, Thank you for taking the time to provide valuable feedback . We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us as we have no information about your reservation to discuss your experience further. Best regards,

10/10 - 훌륭해요

wayne

2023년 6월에 1박 숙박함
답변 제공: NL 님, 2023년 6월 26일
Dear guest,It was a pleasure having you with us.Looking forward to your next visit.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff
Just the one night stopover before the Isle of wight ferry. very friendly, curteous employees, a very tasty meal, a good nights kip and a relaxed breakfast. All went well.
2023년 6월에 1박 숙박함
답변 제공: NL 님, 2023년 6월 26일
Dear guest,It was a pleasure having you with us.Looking forward to your next visit.Best regards,

10/10 - 훌륭해요

Ally Marquiss

2023년 6월에 1박 숙박함
답변 제공: NL 님, 2023년 6월 7일
Dear guest,Thank you for taking time and sharing a review about your stay with us.Looking forward to your next visit.Best regards,

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has had a complete re furbish, and looks very good. Our room was super with a very nice and excellent shower room. The staff here are very friendly, and we had a lovely welcome when we checked in. My one comment would be that there needs to be an alternative way of ordering dinner, not everyone has a smart phone or wants to use the app. The food was very good, and a good breakfast buffet. Drinks at the bar are expensive though.
2023년 5월에 1박 숙박함
답변 제공: NL 님, 2023년 5월 13일
Dear guest,Thank you for your feedback and looking forward to your next visit.Best regards,

6/10 - 괜찮아요

Shiu Hang Benny

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: NL 님, 2023년 4월 22일
Dear guest,Thank you for your feedback and looking forward to your next visit

8/10 - 좋아요

Jeffery

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: NL 님, 2023년 4월 2일
Dear guest,Thank you for your review and looking forward to your next visit.Best regards,

10/10 - 훌륭해요

John

2023년 3월에 1박 숙박함
답변 제공: Nissrine Laassal 님, 2023년 3월 22일
Dear guest,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Reading West iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 - 좋아요

Paul

2023년 3월에 1박 숙박함
답변 제공: NL 님, 2023년 3월 12일
Dear guest, Thank you for your valuable feedback.Please feel free to reach out to us at Holiday Inn Reading West to share any additional feedback.Best regards,

8/10 - 좋아요

Rupert

2023년 3월에 1박 숙박함
답변 제공: NL 님, 2023년 3월 5일
Dear guest, Thank you for your valuable feedback.Please feel free to reach out to us at Holiday Inn Reading West to share any additional feedback.Best regards,Nissrine Laassal

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely nights stay
2023년 3월에 1박 숙박함
답변 제공: NL 님, 2023년 3월 3일
Dear guest,Thank you for your review and looking forward to your next visit.Best regards,

10/10 - 훌륭해요

Lars Herman

2023년 2월에 1박 숙박함
답변 제공: NL 님, 2023년 2월 15일
Dear guest,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Reading West iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 - 좋아요

YEE WAI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is tidy
2023년 1월에 1박 숙박함
답변 제공: N 님, 2023년 2월 2일
Thank you and looking forward for your visit

10/10 - 훌륭해요

Stuart

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good, first time staying at this Hotel, would stay again
답변 제공: N 님, 2023년 2월 2일
Thank you and looking forward for your visit

10/10 - 훌륭해요

dalit

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice place
very friendly stuff!
2022년 12월에 2박 숙박함
답변 제공: Holiday Inn Reading West 님, 2023년 1월 18일
Dear Dalit, Thank you for the 10 out of 10 rating , we are so pleased that you had such a lovley stay with us , we do hope to see you again soon.

10/10 - 훌륭해요

Gideon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff very helpful and kind. Breakfast was very good and nice fitness room
2022년 12월에 4박 숙박함
답변 제공: Guest Service Manager 님, 2022년 12월 15일
Dear Gideon , Thank you for leaving us a lovley review , the team was so pleased to read this , we do hope that we get the chance to welcome you back to our hotel again soon.

8/10 - 좋아요

Luke

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: N 님, 2022년 11월 4일
Good morning,It was a pleasure having you here with us and looking forward for your next visit.Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Menu
2022년 9월에 1박 숙박함
답변 제공: Holiday Inn Reading West 님, 2022년 9월 22일
Dear Guest , Thank you for leaving us a rating of 8 out of 10 , we do hope to welcome you back to hotel again soon

8/10 - 좋아요

kui

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Friendly staff and clean. Property looks tired and could do with some fresh paint!
2022년 8월에 1박 숙박함
답변 제공: Holiday Inn Reading West 님, 2022년 8월 15일
Dear Kui, Thank you for taking the time to leave us your feedback, thank you also for mentioning the team, we are currently go through a refurbishment , we do hope to welcome you back to our hotel again soon.

10/10 - 훌륭해요

Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, wonderful staff.
2022년 7월에 1박 숙박함
답변 제공: Holiday Inn Reading West 님, 2022년 8월 3일
Dear Kelly , Thank you for such a nice review , we hope to welcome you back soon.

10/10 - 훌륭해요

Chloe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Great hotel, smooth and easy check in Great room plenty of room…
2022년 7월에 1박 숙박함
답변 제공: Holiday Inn Reading West 님, 2022년 8월 3일
Dear Chloe , Thank you for taking the time to leave us a nice review , we hope to see you again soon.

10/10 - 훌륭해요

Fergus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic staff
All the staff especially the front of house team including Nissrine made sure that everything was done to make it the best possible stay. Real care shown towards each individual guest.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

T

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
It was Ok
25 minutes for a chucked club Sandwich, and a missed taxi booking were the negatives. Staff were lovely, it was clean and tidy
2022년 7월에 1박 숙박함
답변 제공: Holiday Inn Reading West 님, 2022년 8월 3일
Dear T, Thank you for taking the time to leave us this review , Rest assured we have taken your feedback on board and this will helps to better improve our service, we hope to welcome you back to our hotel again soon.

8/10 - 좋아요

Marcus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A really nice hotell in the country side. The standard wa good with UK measurement. The selection of dishes in the restaurant was limited but good quality. Breakfast was superb.
2022년 6월에 4박 숙박함
답변 제공: Holiday Inn Reading West 님, 2022년 8월 15일
Dear Marcus , Thank you for leaving us this review , the team were so happy to read this , we do hope to welcome you back to our hotel again soon.

2/10 - 너무 별로예요

vincent

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very run down hotel on outside Ordered food food not cooked Chef informed no reaction Breakfast was possibly fresh when put out initially but at 9am dried out and poor quality No WiFi day one reappeared at 7pm on day two Will not be recommending this hotel Large noisy portable air conditioner in room had to turn off due to noise
2022년 6월에 2박 숙박함
답변 제공: Holiday Inn Reading West 님, 2022년 8월 3일
Dear vincent , Thank you for taking the time to leave us this review , We have passed all this feedback onto relevant managers for them to take action, we do hope to welcome you back to our hotel again soon.

10/10 - 훌륭해요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Lai Fong

2022년 5월에 3박 숙박함

2/10 - 너무 별로예요

Jon

2022년 5월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
Good hotel.Comfortable room reasonably priced. The bathrooms are functional but in desperate need of refurbishment. The breakfast is just about adequate, no pleasant surprises here, just the basics… with appalling coffee, dreadful veggie sausages and sad scrambled eggs. The restaurant food is disappointing but the restaurant and bar area are pleasant enough. The hotel was cold in April the heating in the hotel needs an appraisal. It is ok for a stay with some very friendly staff.
2022년 4월에 3박 숙박함
답변 제공: Ana 님, 2022년 5월 23일
Hi Michael, First of all, thank you for taking the time and kindly fill in this feedback form. This will help us identify the points we need to improve in order to provide a better costumer service in the future. Your feedback has been also passed to the chef to make sure this area can be worked on for a better experience. Apologies if your stay did not met your expectations, please let us know if there's anything we can do. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 4박 숙박함

8/10 - 좋아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not bad
Considering the current Covid situation, this hotel is handling things well. The staff are very helpful, the complimentary WiFi is good. The rooms are of a good standard with a nice bathroom
2021년 1월에 3박 숙박함

8/10 - 좋아요

DD 님, London

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice stay. No problems at all. Hotel was very quiet.
2020년 10월에 8박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 10월에 1박 숙박함