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보코 레딩, IHG 호텔 여행 후기

4 out of 5
보코 레딩, IHG 호텔
Select Car Leasing Stadium, Reading, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 585개" "
평점 8 - 좋아요. 1000개 이용 후기 중 301개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 77개" "
평점 4 - 별로예요. 1000개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 10개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hyun-il 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfort, kind
I stayed here for 4 days for the Reading festival 2014. The room was clean and big enough to feel cosy. Staffs were kind and professional. Housekeeping service starts very early and ends lately, so the room could be serviced as nearly anytime within daytime. Green apples freely-serviced in the morning at the counter were somewhat impressive.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good location
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For those of you from the USA, just round the corner from the hotel is a Costco, and you can use your US membership card for the best gas prices ! The hotel was clean, spacious, and great. Would stay here again without hesitation
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Emma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! Spotless room , comfortable beds and polite staff .
2024년 3월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 3월 31일
Hi Emma, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel will stop there again
2024년 3월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 3월 22일
Hi thomas, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 - 괜찮아요

Adaeze

2024년 2월에 2박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 3월 22일
Hi Adaeze, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 - 훌륭해요

Alison

가족 여행
좋아요: 숙박 시설 상태 및 시설
Great property. Lovely staff and excellent breakfast. Out of centre location
2024년 2월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 3월 9일
Hi Alison, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 - 괜찮아요

Chris

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I selected hotels with a swimming pool and this property came up in a search. £111 for a standard double room.. which I was prepared to pay as it had a nice looking pool. On arrival however it transpired that the pool and spa were closed for refurb! The receptionist took pity and 'upgraded' my room but the shower was old and grubby and not very powerful at all. Felt a bit duped by the whole experience. Raised my concerns on checking out and had to wait a while for the manager to come.. who said she could only refund the extra £15 I paid for breakfast. Tbf the breakfast was really good, but all in all disappointed that A) it was listed as having a pool and B) cost that much for a grubby shower and no swimming pool. Unlikely to return
2024년 1월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 2월 7일
Hi Chris, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I do apologize that your recent stay did not meet your expectation based on the low scores given.I can inform you that our Leisure club Facilities have been advertised for refurbishment 2 months prior before we started the refurbishment. I do apologise you were unable to make use of it during this time. I do hope that you will give us another opportunity in the future to make use of our newly refurbished facilities. Again, thank you for your feedback and recent stay and I hope that we can welcome you back in the future and give us the opportunity that your recent stay was a exception. Kind Regards

10/10 - 훌륭해요

claire

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking was easy. Friendly staff and lovely clean rooms. Great breakfast.
2024년 1월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 1월 28일
Hi claire Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception staff very friendly and helpful. Room spacious, clean, comfortable
2024년 1월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 1월 22일
Hi Louise, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 - 너무 별로예요

Mohamed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible staff they laying that they have swimming pool when they took our money then they told us that swimming pool is not available very expensive too please don’t waste your money
2024년 1월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 1월 22일
Hi Mohamed,Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I do apologize that your recent stay did not meet your expectation based on the low scores given.I can inform you that our Leisure club Facilities have been advertised for refurbishment 2 months prior before we started the refurbishment. So unless this was something you missed at the time of reservation.It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that we can welcome you back in the future and give us the opportunity that your recent stay was a exception. Kind Regards

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 1월 22일
Hi Helen, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 1월 22일
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 1월 22일
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Hyun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Great stay. It is very comfortable in a quiet location.
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 1월 22일
Hi Hyun, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - 좋아요

Marius

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing
2023년 12월에 2박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2024년 1월 22일
Hi Marius, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Good stay overall However the pool and changing rooms are were a disappointment. The changing rooms stank and are really outdated , jacuzzi was closed. Breakfast was nice Reception staff v helpful
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. I want to inform you that our leisure club facilities will be starting its refurb in January and we are very excited to have our grand opening in April as well. The team at voco wish you a lovely Christmas holidays, and also a Happy New Year,Kind Regards

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great overnight stay
Lovely clean and comfortable hotel. Staff extremely friendly and helpful. Good food and highly recommend the cottage pie! Special thanks to Roman and the young lady from Brazil whose name we sadly didn’t get!
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Maria, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. The team at voco wish you a lovely Christmas holidays, and also a Happy New Year,Kind Regards

6/10 - 괜찮아요

Kamal

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
OK as a business hotel.
A business hotel in a quite an isolated position. Its a tidy hotel, the room was very large and the staff were friendly but I had a few major issues.. the toilet did not flush (at all!); room service took 1hr and 20 mins and some of the bedding didnt smell too fresh.
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Kamal, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, nice room, unfortunately the location is not the best but if you have a car the main shopping area of reading is only a 9 min drive. I would stay again, the man who checked us in Jan or Yan was very nice and professional
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Michael, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual.Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 - 너무 별로예요

Nigel

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
very bad experience
stayed here many times and always good but this time it has gone down hill and staff did not care for their regular customers. there was a massive party in the first floor wigh hundreds of people and the noise from 10pm to 4am was ao loud we xould not sleep at all our room was right next door to the party where that room should not be hired, must better service at hilton or crown plaza
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Nigel, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 - 훌륭해요

Laura

2023년 11월에 3박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Laura, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Jasber

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, good sizes rooms and extremely comfortable with amazing staff they cannot do enough to make your stay enojoyable. I would highly recommend.
2023년 12월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Jasber, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Mr Adam

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Mr Adam, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - 좋아요

Iain

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, friendly check in and helpful. Parking was spot on. Ideal location for getting around. Only part i found awkward was breakfast. Staff were not as friendly, and when asked our room number they were saying it wasn't there. This was sorted by reception but i found the restaurant staff a little bit abrupt. Overall a great stay though.
2023년 11월에 2박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 11월 30일
Hi lain, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. I do apologise that you had some issues with staff at the food & beverage team, let me assure your feedback has been forwarded to the relevant department.Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 - 너무 별로예요

Chris

2023년 11월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 12월 26일
Hi Chris, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 - 훌륭해요

gavin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Really comfy beds.... all staff wonderful - from front desk , to resturant..
2023년 11월에 3박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 11월 30일
Hi gavin, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Gavin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I forgot how much I enjoy staying here.
A very relaxing stay. The suites are just a relaxing home-from-home. All the staff friendly and helpful from the bar to the resturant to the night manager. All went the extra mile. Helpful they now have electric car chargers in the car park. Had a wonderful night at Cilantro's resturant with friends. Great food and ambience. I'm not normally a breakfast person - but the buffet and breakfast room is lovely....
2023년 11월에 4박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 11월 19일
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1st class accommodation
Excellent accommodation 1st class service with obliging staff. Luxury bedroom with comfortable beds. Good selection of food for the breakfast buffet with additional choices to accommodate any dietary requirements. Will definitely return for another visit. 5*
2023년 11월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 11월 6일
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Rochus

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 11월 6일
Hi Rochus, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast is so good so taste
2023년 10월에 7박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 30일
Hi William, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 - 괜찮아요

Moureen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I would like a refund for at least half the price because the spa very unkept and swimming handle was almost falling off which was a hazardous!! I was unable to use the spa for that reason and I felt cheated. To add the jacuzzi was also not work I mean the whole spa experience was non existence for those reasons.
2023년 10월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 30일
Hi Moureen,Thank you for choosing voco and for taking the time to provide feedback about your experience at voco READING.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.The only positive thing i can say is that towards the end of the year we are looking to have our leisure club refurbished. After this we expect it to bring a much more improved product and improve our guest experience as well.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind Regards

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 30일
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 - 너무 별로예요

Jatinder

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Complaint Ignored
Ruined my 5 years birthday! The hotel was old and the service awful. All the facilities are old and breakfast was slow and machines weren't even working to get a coffee. To get anything vegetarian took 30mins. Awful service all around and if I could get my money back I would! Then complained to Le An Guan Front Office Manager and my complaint has been totally ignored.
2023년 10월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 11월 19일
Hi Jatinder, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

8/10 - 좋아요

Alexandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous hotel!
Lovely stay over half term. Welcoming and attentive staff, fabulous family room and good facilities and location, we would definitely return and recommend!
2023년 10월에 3박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi Alexandra, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Gary

2023년 10월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi Gary, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Damilola

2023년 10월에 3박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 30일
Hi Damilola, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Thelma

2023년 10월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi Thelma, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi Martin, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

PUI YING

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi PUI YING, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Daren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Warmly greeted by Leon at reception who kindly upgraded my room and complimentary chocolate was a great surprise after a long day on the road , bed was really comfy and room was lovley, would highly recommend
2023년 9월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi Daren, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

michael 님, Basingstoke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
2023년 9월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi michael, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 - 괜찮아요

Szymon

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Just an average hotel. Rooms are clean, but the spa area is old, dirty and poorly maintained. Staff was fine.
2023년 9월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 11월 6일
Hi Szymon, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It is always disappointing to see the low scores given. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

TAKUMI

2023년 9월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi TAKUMI, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - 좋아요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi mark, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 - 좋아요

Sarah 님, Bridgend

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, stayed here after Reading festival. Only downside is for £320 a night you still have to pay extra for breakfast.
2023년 8월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 10월 25일
Hi Sarah, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Zaida

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantástic stay
This is the second time we stay at the VoCo, and will be back. A nice peaceful hotel, very comfortable with great service and very quiet. Room is big and well thought out,
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Erica

2023년 8월에 1박 숙박함
답변 제공: Le An Guan | Front Office Manager 님, 2023년 11월 6일
Hi Erica, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 - 훌륭해요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
wonderful 1 night stay at Voco reading,
2023년 8월에 1박 숙박함