Dear Guest Thank you for taking the time to review the hotel. We are sorry that on this occasion your stay failed to meet your expectations. Thank you for sharing your feedback it is important to us and remedial action will be implemented where appropriate. We wish you had a more positive experience whilst being our guest. Kind regards Sarova Hotels Customer Service Team

Dear Ju, Thank you for the great review of our hotel! I am glad that you enjoyed your stay with us and I hope to welcome you back to the hotel soon. Best wishes, James Goddard Guest Relations

Dear ElizabethThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear StephenThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that you were disturbed by offsite noise, from Saturday night revellers and Heathrow flights.Thank you for your positive feedback regarding the hotels location, the lovely accommodation and beautiful original main building.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JulieThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided lovely, comfortable accommodation with fabulous, friendly service.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear SheilaThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. Thank you for your positive feedback regarding the great breakfast and lovely lunch. We are thrilled that you found the team friendly and helpful and would certainly choose to stay with us again. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear PaulThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We are thrilled that you appreciated the original, historic building, loved your accommodation and great views.Thank you for your kind comments regarding the team and the friendly, efficient service provided, which made you feel relaxed and homely.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear NicholasThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear WhitneyThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JanetThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that your recent stay failed to meet your expectations. Thank you for listing your pros and cons.Currently we only provided offsite parking, at the nearby station car park which is 15 per night to book and secure in advance, this is cheaper if you pay via RingGo. We are sorry that your room was noisy and that you feel we did not provide good value for money.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear MatthewThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We love welcoming back our returning guests and are thrilled that you chose to stay with us when you are in the UK on business.Thank you for your lovely feedback regarding our awesome buffet breakfast and spacious, clean accommodation.We are already looking forward to welcoming you back on your next visit, please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear BarryThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. We are delighted that you have an excellent stay.We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear RobinThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a happy & healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear AndrewThank you for taking the time to review The Sir Christopher Wren Hotel.It is always disappointing to receive negative feedback and we are sorry that you feel that our cleanliness and housekeeping standards, let us down, and failed to meet our usually high standards.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. Thank you for your positive comments regarding our lovely breakfast.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a happy and healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear DenizThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We are delighted that you had a wonderful stay, describe the hotel as lovely and appreciated the attentive staff and service.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear JaneThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear DenisThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We love welcoming back our returning gusts and are delighted that we provide excellent service and that nothing is too much trouble. Thank you for all of your positive comments regarding the team, the hotel and the Brasserie.We are already looking forward to welcoming you back on your next trip.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear Nancy-LeighThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. Thank you for your positive feedback regarding the beautiful property, amazing staff and the friendly, warm welcome received.We are already looking forward to welcoming you back on your next trip. Please come back soon!On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear BobThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. Thank you for your positive feedback regarding the lovely breakfast and the friendly, helpful service.We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear ChrisThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. Accommodation at The Wren is split across five buildings, whilst you felt your room was a bit of a trek, we are pleased that it was lovely, clean and comfortable. Thank you for your positive feedback regarding the lovely breakfast.We hope you will consider returning to one of our properties on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear WeiThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear ErinThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that so many aspects of your stay, failed to meet your expectations and that you were disappointed with the hotel, its accommodation, charges, breakfast and service.Thank you for sharing your very detailed and constructive comments, overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear LisaThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to us again on a future occasion.On behalf of all the team we would like to wish you a Happy & Healthy New Year.Kind regardsSarova Hotels Customer Service Team

Dear MeshaalThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We love welcoming back our regular guests and are delighted that you have been staying with us since 2013. Thank you for your lovely comments regarding the hotels unique riverside location, views and the friendly, helpful service.We are already looking forward to welcoming you back on your next visit, please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear DonThank you for taking the time to review The Sir Christopher Wren Hotel.We are delighted to note that your recent visit was a mainly positive experience. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear NickThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We are delighted that we provided good accommodation with a great breakfast and friendly helpful service, particularly Wendy.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear PadraicThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. Due to building regulations we are unable to install a lift in the original main building, however in Windsor House, across Thames Street, where our newest bedrooms are there is a lift to all floors.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear TeresaThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear PeterThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses, we appreciate your extremely detailed and constructive comments.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. It is always disappointing to receive negative feedback, we are sorry that so many aspects of your stay failed to meet your expectations and that you feel we did not provide good value for money.Overall we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear DavidThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We are pleased you found the hotel clean and comfortable.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service

Dear HeatherThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service

Dear FaridaThank you for taking the time to review the hotel.Customer feedback is important to us and it helps us measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that so many elements of your stay failed to meet your expectations.We wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team

Dear MUMThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service

Dear AnthonyThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear NickThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service

Dear RickThank you for taking the time to review The Sir Christopher Hotel.We are sorry for the shortfalls which you experienced, especially as you felt certain areas of the hotel were a bit worn and you were underwhelmed with our buffet breakfast.However, we are pleased that our unique location and good customer service, offset this.Thank you for your lovely comments, regarding the high quality dinner and excellent service from Wendy and the Front Office team as well as Sandy in the Brasserie.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to us again in the future.Kind regards Sarova Hotels Customer Service Team

Dear BrittThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a mainly positive experience.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear GeorgiaThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We are pleased that we provided clean accommodation and an excellent breakfast.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear KimThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We are pleased that we provided charming accommodation and an excellent breakfast.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear MariaThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service

Dear RichardThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are already looking forward to welcoming you back on your next visit, please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear DawnThank you for taking the time to review The Sir Christopher Wren Hotel.It is always disappointing to receive negative feedback, we are sorry that you were disappointed with your accommodation. Belatedly, we can only apologise that there was no Orange Juice for breakfast.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regards Sarova Hotels Customer Service Team

Dear PierreThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided spacious, well appointed, comfortable accommodation with a great bathroom. Thank you for describing the hotel as excellent.We want all of our guests to have a positive experience and to wish to return, so we are thrilled that you had already decided to. Please come back soon!Kind regardsSarova Hotels Customer Service Team

Dear WendyThank you for taking the time to review The Abbey Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that we provided very, nice accommodation, with excellent, friendly service and that you had a relaxing stay.We hope that you will consider returning to one of our hotels again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JonathanThank you for taking the time to review The Sir Christopher Wren Hotel.It is always disappointing to receive negative feedback, we are sorry that you were disturbed by offsite noise. Thank you for sharing your detailed constructive comments, regarding how the hotel should manage this situation, moving forward.Like you, we love our unique location, on the River Thames, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We are pleased that you are returning guests and that we provided clean, comfortable accommodation.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future.Kind regardsSarova Hotels Customer Service Team

Dear JohnThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Thank you for your constructive comments regarding the hotels décor.We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear AlanThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Thank you for your constructive comments regarding the hotels décor, we are sorry you feel that it is showing its age.Like you, we love our unique location, on the River Thames, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We hope that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team

Dear DianeThank you for taking the time to review The Sir Christopher Wren Hotel.We are thrilled that your recent stay was a positive experience and that all aspects of your stay, met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our unique location, on the River Thames, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We are delighted that we were able to allow you early access to your bedroom and that we also provided a complimentary upgrade.We hope that you will consider returning to one of our properties again in the future, especially after your wonderful Windsor stay.Kind regardsSarova Hotels Customer Service Team