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탭로우 하우스 호텔 & 스파 여행 후기

4 out of 5
탭로우 하우스 호텔 & 스파
Berry Hill, Maidenhead, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 303개 이용 후기 중 126개" "
평점 8 - 좋아요. 303개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 303개 이용 후기 중 38개" "
평점 4 - 별로예요. 303개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 303개 이용 후기 중 5개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Neil

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
sat down for breakfast at 7am asked for a coffee and bacon sandwich. at 7.20 I had no sandwich and the worst coffee ever
2023년 11월에 1박 숙박함

4/10 - 별로예요

Lawrence

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Neelam Hussain 님, 2023년 10월 29일
Good afternoon Lawrence,Thank you for your feedback, I hope you are well.I sincerely apologise that your stay was not up to standard and would like to take this as an opportunity to ask for some detailed feedback so we can take a look into making things right.Please feel free to send me an email to reservations@taplowhouse.com.If there is anything else, feel free to contact me.Kindest regards,Neelam HussainReservations Supervisor

8/10 - 좋아요

Sonja 님, Schweinfurt

좋아요: 편의 시설/서비스
Very helpful staff. Lots of beetles on the window inside the room. Painting of windows during breakfast. Long wait at arrival as nobody at reception.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice pleasant spa hotel
Very nice hotel - spa hotel but only has sauna and small jacuzzi pool outdoors plus treatments. We had dinner the first night - my food was extremely salty and dish wasn't as menu advertised and very small portions. We booked 2 nights then decided to stay for a 3rd - today we wanted to have lunch sitting outside today - only a sandwich but were told the kitchen couldn't do any food as they had a large party in ! I did comment what about your paying guests staying in the hotel - they need to be looked after - after a short wait they offered us a choice of 3 things ! All in all staff are a credit to your hotel - nice pleasant hotel would return. We also booked one night dinner at Cliveden House Hotel which is just down the road.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely stay in this period property, there is ample parking and the food standards are high. The bar serves a nice coffee amongst other beverages and the restaurant staff are very attentive. Positives about the hotel are the quiet location, the decor and modern yet timeless appearance of the rooms, seating areas and outside space, the spa and pool (which we didn’t have time to use) and the helpful staff on site. Also the food quality and choice. We booked an executive room which is worth paying extra for. Sadly during our stay the hot water at the hotel had broken however the staff had already made us aware in writing and part refunded the stay without us even asking a question about anything of the sort. We would stay again, we are very particular when choosing rooms, it’s a lovely hotel.
2023년 7월에 1박 숙박함

8/10 - 좋아요

nigel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Unusual these days to have such small double bed only 4'6" wide , disappointing. Bathroom fan noisy, most modern fans now extremely quiet. Food excellent & staff all accommodating & friendly.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is the place to rest close to Maidenhead
Wonderful retreat close to Heathrow
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

JULIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely stay
2023년 6월에 1박 숙박함

8/10 - 좋아요

Isabella 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

8/10 - 좋아요

Guy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Stafford

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Sarah

2023년 1월에 1박 숙박함

8/10 - 좋아요

Sophie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
Customer service was excellent. FOH staff were very attentive and responsive. Food was good - we only had room service. Spa was nice but very small with only an outdoor hot tub and sauna. Rooms are a little dated but clean and comfortable enough.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Anat

2022년 10월에 2박 숙박함

6/10 - 괜찮아요

NORMA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful and relaxing
Set in beautiful grounds on the edge of the quintessentially English village of Taplow. Staff were friendly and attentive - nothing was too much trouble. Our room was clean, comfortable and well appointed. We enjoyed an evening meal which was good value for money. Spa treatments hit the spot!
2022년 9월에 1박 숙박함

8/10 - 좋아요

Alan 님, Liverpool

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property has great character as you may expect from such a historic, Georgian building. The evening meal was very good, as was the breakfast, with both being served in lovely bay windowed restaurant. Service was excellent for both meals and staff were all very pleasant and helpful. However, we stayed in the Orkney junior suite, which was very spacious but sadly in need of quite a lot of tlc. Such a shame given the stature of the property.
2022년 9월에 1박 숙박함
답변 제공: Taplow House Hotel 님, 2022년 9월 21일
Hi Alan, many thanks for your feedback and comments. I will pass these on to our staff who will really appreciate it.We have recently undergone a full scale refurbishment of our ground floor area which was phase one. Phase two will involve refurbishment of our bedroom areas.Thanks again for the comments and we hope to see you in the future

8/10 - 좋아요

실제 이용하신 고객

2022년 9월에 1박 숙박함

4/10 - 별로예요

Sarah

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Moira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with original features, set in stunning grounds. Everyone was extremely helpful and friendly.
2022년 9월에 1박 숙박함
답변 제공: T house 님, 2022년 9월 10일
Hello Moira, thank you for the feedback and I am glad you enjoyed your stay with us and we hope to see you again at some point.Best wishesTaplow House Hotel & Spa

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함

8/10 - 좋아요

Clifford 님, London

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well maintained, the staff is friendly, and the hotel in general is very comfortable. . The grounds are lovely. The room was a little small, would suggest upgrading to a larger room and bed.
2022년 8월에 1박 숙박함
답변 제공: T house 님, 2022년 9월 10일
Hi Clifford, thank you for the feedback on your stay. As we are a Grade 2 listed building some of our rooms are small and quirky.We hope you come and visit us again.Taplow House Hotel & Spa

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Karen

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

yvonne

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful building and grounds
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Steve

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
We were there for a family wedding.The hotel and surroundings were stunning. But was let down by small things like the dated condition of room eg mirror was half painted or stained. Our cups in the room had chips on them and sink taps were leaking. But would return because like stated service and surroundings were stunning .
2022년 6월에 2박 숙박함

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Gerard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a wonderful two night stay at this beautiful hotel. The staff were very welcoming, the room was spotless and the food was excellent.
2022년 5월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
Quite hotel,noisy inconsiderate residents
Not a hotel if you want a quite nice sleep.1st night woken up at 6am by family moving out who were communicating by shouting at each other for about a hour.second night woken up about midnight by a person who wanted to run and down the staircase for about a 1/2 hour(our room was adjacent the “up”staircase)
2022년 4월에 2박 숙박함
답변 제공: Reservations Manager 님, 2022년 5월 5일
Thank you for taking the time to leave us a feedback. We encourage guests to be considerate to others when staying at our property and apologies the behaviour of individual has affected your stay. We will make sure this feedback is passed onto the team to ensure further disruption from other guests is prevented in the future. We hope to have the opportunity and honour of welcoming you back some time in the future with the addition of new facilities. Kind Regards, Taplow Team

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BEAUTIFUL HOTEL LOVELY ROOMS
We stayed here for 1 night for a wedding we had to attend, overall the hotel is done to very high standards. the staff was very nice and very welcoming. We had a little issue with our room and without any aggravation, we were moved to a new and upgraded room. The head concierge Gerry was so nice and Milton was also very nice. any issues were dealt with swiftly and solutions were provided which was very nice. The hotel is having some renovations done but that won't affect your stay here. I would definalty goback again
2022년 3월에 1박 숙박함
답변 제공: Reservations Manager 님, 2022년 5월 5일
Dear Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and that you had an enjoyable break. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 - 훌륭해요

Martin

2022년 3월에 1박 숙박함
답변 제공: Reservations Manager 님, 2022년 5월 5일
Dear Martin, Thank you for taking the time to leave us a generous feedback following your recent stay with us here at Taplow House Hotel. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

2/10 - 너무 별로예요

Olufeyifunmi

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a construction site. There was no gym. There was no spa. There was dirt on the carpet. There was no fridge in the room. The furniture and curtains were dated. There was no apology or allowance given by the hotel for the state of things. It's a simple case of managing customer expectations and accurate representation on hotel site and expedia site of the true state of things. I also couldn't get a refund so was stuck in hotel for 3 nights. I will never return and would certainly not recommend.
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great night away
Staff quick to act upon our anniversary & we’re personable
2022년 2월에 1박 숙박함
답변 제공: Karl 님, 2022년 2월 24일
Thank you for the 10/10 rating, we are delighted you had such a positive stay and look forward to repeating this on your next visit with us at Taplow House Hotel.

10/10 - 훌륭해요

Miss

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Reservations Manager 님, 2022년 2월 23일
Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for such a wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 2월에 1박 숙박함
답변 제공: Reservations Manager 님, 2022년 2월 23일
Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for such a wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family visit
The staff we met in the hotel were absolutely fantastic, from the lady who booked us in on reception to the restaurant staff who went above and beyond to ensure that the awkward vegetarian with a mushroom allergy had a meal, the chef cooked a special dish for me, to the maintenence and cleaning staff nothing was.too much trouble for them. The hotel is undergoing refurbishment and had only just reopened, we were aware of this when we booked, and so we were prepared for some disruption and it was actually less than we expected, and the end result will enhance rhe hotel even more. We will certainly visit the hotel again when we are in the area
2022년 1월에 2박 숙박함
답변 제공: Reservations Manager 님, 2022년 2월 23일
Dear Jonathan, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a wonderful break and our team was able to make your day even more memorable considering the ongoing refurbishments in the property. I will be sure to pass on your feedback which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely welcome on arrival, very courteous waiter in the morning, stunning hotel in a beautiful setting!
2022년 1월에 1박 숙박함
답변 제공: Reservations Manager 님, 2022년 2월 23일
Dear Anna, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and enjoyed our beautiful setting. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Rachel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Reservations Manager 님, 2022년 2월 23일
Dear Rachel, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. We are truly grateful for the wonderful rating. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice place to stay!
We were happy with our stay at the Taplow House Hotel. Our bedroom was huge and the bed was very comfortable. Breakfast was tasty too. We enjoyed a few drinks in the lounge area by the open fire before bed - very pleasant.
2021년 12월에 1박 숙박함
답변 제공: Reservations Manager 님, 2022년 2월 23일
Dear Alice, Thank you for taking the time to leave us your feedback following your recent stay with us here at Taplow House Hotel. I am so pleased to hear you had a memorable stay and that you had an enjoyable break. I will be sure to pass on your feedback to the team which I am sure will bring delight to their day. We look forward to the opportunity of welcoming you back in the future where you will be able to pamper yourself in our new spa facilities. Best Wishes, Taplow House Team

8/10 - 좋아요

Audrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Tejpal

가족 여행
좋아요: 직원 및 서비스
The night staff are awesome!
2021년 11월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 30일
Thank you for taking the time to leave us feedback following your recent stay with us here at Taplow House Hotel. I am so pleased that your time with us was a good one and that you had an enjoyable break. I will be sure to pass on your feedback to the team who I am sure will be happy to read it. If you do get a spare couple of minutes it would be great if you could pop us a review on Tripadvisor. The team are incentivised individually and so if any of them stood out to you and you feel they warrant a five star mention on the site they will be rewarded personally for their hardwork and commitment to you the guests. Have a fantastic day and I look forward to welcoming you back when you next visit the area.

8/10 - 좋아요

Mr S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Taplows Gem...in need of a lift!...
Lovely ambience.... Good view from spacious room... Needs a lift though, two stories of stairs with cases, not much fun......
2021년 11월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 30일
Thank you for taking the time to leave us feedback following your recent stay with us here at Taplow House Hotel. I am so pleased that your time with us was a good one and that you had an enjoyable break. I will be sure to pass on your feedback to the team who I am sure will be happy to read it. If you do get a spare couple of minutes it would be great if you could pop us a review on Tripadvisor. The team are incentivised individually and so if any of them stood out to you and you feel they warrant a five star mention on the site they will be rewarded personally for their hardwork and commitment to you the guests. Have a fantastic day and I look forward to welcoming you back when you next visit the area.

10/10 - 훌륭해요

Penelope

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Lovely very grand hotel. Nice cosy bar small area with sofas. Undergoing refurbishment so ‘Watch this space!’. Excellent quality food in restaurant with nice relaxing atmosphere. Highly recommend a visit
2021년 11월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 30일
Thank you for taking the time to leave us feedback following your recent stay with us here at Taplow House Hotel. I am so pleased that your time with us was a good one and that you had an enjoyable break. I will be sure to pass on your feedback to the team who I am sure will be happy to read it. If you do get a spare couple of minutes it would be great if you could pop us a review on Tripadvisor. The team are incentivised individually and so if any of them stood out to you and you feel they warrant a five star mention on the site they will be rewarded personally for their hardwork and commitment to you the guests. Have a fantastic day and I look forward to welcoming you back when you next visit the area.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 18일
Thank you for your feedback score although it seems we have not met your expectations on this visit. I would be more than happy for you to contact me directly to discuss this on gm@taplowhouse.com Looking forward to hearing from you in due course Jason - General Manager

10/10 - 훌륭해요

keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel, quiet, clean room, nice public ares and friendly staff
2021년 11월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 18일
Thank you for your fantastic feedback following your recent stay with us. I look forward to welcoming you back in the future when you next visit the area Jason - General Manager

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overnight stay to break a long journey
We chose the hotel because our daughter lives nearby, and it looked interesting. The hotel was an old country house, and has plenty of character and style. We had a comfy room and bed, but no heating in the room, and a faulty light (which was quickly fixed). The view was of builders' skips and a huge container. There were lots of empty rooms when we stayed so it was strange we were not offered a room with a better view !!! The bar was cosy and the food was excellent. The grounds are lovely. We will return, but will ask for a better view!
2021년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 18일
Thank you for your comments and I am pleased you had a pleasurable stay. We are currently undertaking a large refurbishment programme and so apologies that you were in one of the rooms overlooking the building area. We would happily have moved you and so I am sorry this tainted the stay. Hope to welcome you back when you are next around the area. Jason - General Manager

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Taplow House Hotel - very pleasant stay
A one night stay but everything was absolutely fine, no complaints, staff were very friendly and helpful, room was comfortable and clean, breakfast was delicious, good food.
2021년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 11월 18일
Thank you for your very kind words and I am so pleased that your stay was an enjoyable one. Hope that we can welcome you back when next in the area. Jason - General Manager