BBQ/피크닉 공간
예약 가능 여부 확인

더 힌즈 헤드 여행 후기

4 out of 5
더 힌즈 헤드
Wasing Lane, Aldermaston, Reading, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 163개 이용 후기 중 85개" "
평점 8 - 좋아요. 163개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 163개 이용 후기 중 21개" "
평점 4 - 별로예요. 163개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 163개 이용 후기 중 3개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Andrew

2023년 12월에 1박 숙박함
답변 제공: Hindshead 님, 2023년 12월 27일
Hi Andrew,We aim to give our guests the best experience possible so would like to know why your rating was as low as it is so that we can improve. Kind regards,The Hinds Head Team

6/10 - 괜찮아요

Bob

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Good location and excellent service but poor sleep
We were in room 2. Probably closest to the main road. Sash windows would not shut properly and without secondary glazing the traffic noise kept us awake so despite a nice room and a very friendly service we didn’t sleep well. When we mentioned it in the morning , whilst listened to politely there was no empathy or apology which was disappointing.
2023년 12월에 1박 숙박함
답변 제공: Hindshead 님, 2023년 12월 27일
Hi Bob,We are very sorry that you didn't get a decent night's sleep. Unfortunately we are unable to replace the windows due to the building's listed status. We will address the attitude of the staff towards you regarding the handling of your complaint as this is not the kind of response that we train our staff to give. Kind Regards,The Hinds Head

10/10 - 훌륭해요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The variety of decor in the restaurant and bedrooms. Very welcoming and helpful staff.
2023년 11월에 1박 숙박함
답변 제공: Hindshead 님, 2023년 11월 15일
Thank you for your review and I am glad you enjoyed your stay. Kind regardsSarah

10/10 - 훌륭해요

Jake

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Kerrie

2023년 10월에 1박 숙박함

8/10 - 좋아요

Greg

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Lindsey

2023년 8월에 1박 숙박함

8/10 - 좋아요

Brendan

2023년 7월에 1박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The good. The rooms were very Barker and stonehouse in style which we liked. There must have been a good use of photo shop on the exterior of the property as it was very tired. Breakfast was good as well not the best i have had. Dont order poached eggs if you want them runny as mine were like bullets. The bad. My wife was overcharged on her drinks a medium wine nd 1/2 of Fosters was £14.40 but she never gets receipts. We explained to the young girl serving at the bar and she said a large wine was £13.10 so that made my Fosters £1.10. I told her we had been charged £9.30 for a medium wine and a pint of Fosters by mistake but she didnt really get it and didnt seem interested. We also went to a Primal scream concert at the Mount in wasing which was half a mile away. We tried to book a taxi to come back it was quoted at £35 to £40 as they come from outside the village. We took our lives in our own hands and walked like many others. There was some pavement at the start and finish but nothing in between. I think this hotel was overpriced even though we saved £30 on the expedia App still £191 for a night we arrived at 2.45 pm to check in but our room wasnt available If we go again i would stay 3 miles away for £120 less and drive to the venue.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Vanessa

좋아요: 청결 상태
2023년 6월에 2박 숙박함

8/10 - 좋아요

Linda

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Ian

출장 여행
2023년 5월에 1박 숙박함

8/10 - 좋아요

Richard

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Craig

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointing breakfast service
Room was great everything you needed and clean. Service was disappointing at breakfast. 7am start and I had 25min to get a drink and hot food, however on arrival there was no coffee or milk to have some cereal. This arrive at 7:15 so helped myself to some cereal as I would now not have time to eat and hot food. I was then asked at 7:20 if i want hot breakfast but declined due to time. If breakfast is going to served from 7am then guests should be able have a hot drink and meal within 30mins. As this was a business trip I needed to be elsewhere for a meeting. Not a great start to the day.
2023년 4월에 1박 숙박함
답변 제공: Frankie & Luke 님, 2023년 11월 28일
Dear valued guest,We hope this email finds you well. We recently came across your review of The Hinds Head, and while we are disheartened to hear about your negative experience, we want to extend our sincerest apologies.Firstly, we want to inform you that The Hinds Head is now under new management, and we have been working diligently to address the issues that you and other guests have highlighted. We truly value the feedback of our guests, as it helps us improve and provide a better experience for all.We understand that your experience did not meet your expectations, and we would like to address this personally by offering you a form of discount as a token of our gratitude for your feedback. We believe that everyone deserves a second chance, and we would love for you to give us the opportunity to make it right.Please feel free to get in touch with us at management@hindsheadpub.co.uk , and one of us will be more than happy to assist you further. Your satisfaction is our top priority, and we would be honored to have you back as our guest.Thank you for considering our invitation, and we look forward to hearing from you soon.Warm regards,Frankie & Luke The Hinds Head Management

4/10 - 별로예요

pa

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Really poor service at breakfast, no clean tables, no juice etc. No electricity in room for laptop or phone charging. Blocked sink. Not the best I am afraid. Raised issues with overworked receptionist and breakfast server and kitchen runner (all same person!!). Maybe one more person required??
2023년 4월에 1박 숙박함

8/10 - 좋아요

Michael

2023년 4월에 1박 숙박함

8/10 - 좋아요

Andy

2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best breakfast!!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Ben

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Stephen

2022년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Mixed - overall disappointing.
I've stayed at the HH before. When it works, it's great - good vfm, friendly, comfortable, good food. However, there were a few issues with the hotel last time I stayed (I was a regular for a few weeks). When I knew that I needed to stay locally again, I gave the HH the benefit of the doubt. I wish I hadn't. The problems started when my colleague complained about her room, concerned about the noise from the next door room through the partition wall. She said she could hear everything in the room next door "it was like they were in the room with me". There were no other rooms available, so I offered to swap rooms as I am not too bothered about noise. However, she was right. The wall between rooms 2 and 3 is very thin. Let's just say I spent the night listening to a noisy couple. I didn't sleep well and felt self-conscious. My disappointment was compounded when I came down to breakfast and the door to the restaurant was locked and the lights were off. When I complained about it that evening, no apology was offered and I was told that it was down to "human error". I asked for a refund for the missed breakfast and was asked "How do you want make that happen?" (no apology). I did get my dinner refunded by £11 and was put in a quieter room for my second night. I had an excellent breakfast the following morning. In conclusion, I have decided I can't stay n the HH again nor can I recommend to colleagues they do the same. It can be great but it is too risky.
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Grahame

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth considering
Great stay _. Good food and accommodation
2022년 10월에 1박 숙박함

8/10 - 좋아요

Andy

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Not bad
Nice place to stay. Shame about the dry pie. Breakfast bacon was dreadful. Like eating raw salt.
2022년 10월에 3박 숙박함

8/10 - 좋아요

Andrew

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Neil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Food and service were excellent. Nothing is too much trouble for Brad and the staff!👍
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

J

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

David john

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Tom

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was not clean and lacked a real attention to detail. It was a disappointing stay and didn't warrant the price charged. There was no milk in the room and house keeping hadn't cleaned the coffee machine so it had old capsules. Breakfast was no better as the staff had nothing stocked. It took much longer because it took 3 requests to get bread for the toaster! The room did benefit from a fan and this did keep it cool.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Barry

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Paul 님, Baughurst, Tadley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice, traditional pub with good food and service from all the staff.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really great hotel
Amazing stay, staff super friendly and couldn’t do enough to help.
2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Mark

2022년 7월에 1박 숙박함

8/10 - 좋아요

Deborah

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Suzanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hinds head
Just lovely rooms and great food and the staff were so nice. Breakfasts particularly amazing
2022년 6월에 2박 숙박함

4/10 - 별로예요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Rebecca

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Paul 님, Baughurst, Tadley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very cosy and filled with nice extra such as different types of coffee. The breakfast was also very tasty and cooked to order.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Jelena

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

8/10 - 좋아요

Nikki

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

SAMANTHA

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Diane

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Wesley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A comfortable inn, with relaxed friendly service. Our room, though not large, was well supplied with towels, coffee/tea making, hanging cupboard etc. Carpets a little shabby, shower a little mouldy but we spent an agreeable Christmas night, and will visit again.
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hind's Head is a cosy old coaching inn. It is perfect for a weekend getaway to the country.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/10
Fabulous 10/10 Fantastic staff, very nice place overall
2021년 12월에 1박 숙박함