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AMC 호텔 - 쇠네베르크 여행 후기

AMC 호텔 - 쇠네베르크
Geisbergstraße 30, Berlin, BE

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 15개 이용 후기 중 5개" "
평점 8 - 좋아요. 15개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 15개 이용 후기 중 2개" "
평점 4 - 별로예요. 15개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 15개 이용 후기 중 1개" "

8.8/10

청결 상태

7.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gerne wieder.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Birgit

출장 여행
좋아요: 청결 상태
2023년 11월에 1박 숙박함

8/10 - 좋아요

Aileen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Future-oriented Concept
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Amos

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Looked out of my room for 2 hours & no cleaning
Horrible experience. Best avoid this hotel. I was shut out of my room due to technical fault on my door, and due to the hotels’ unmanned reception I waited for 2 hours for someone to appear and help me access my room. Because of that I missed my friends gathering which was the main reason for me being in Berlin. The room was so tiny that you cannot store a luggage and when you think it can’t get any worse, there are many pannels with switches and they are so bright in the night (bright blue and blinking), one is even next to the bed’s head board, that I had to cover them with towels in order to sleep. It was like sleeping in a discotheque. In addition, the housekeeper came into my room twice without checking if someone is inside, she just opened the door and on one occasion I was completely naked in the room and was able to hide behind the bed sheets. I mean this is a complete invasion of my privacy. Also, they only offer cleaning service in the morning, so if you are here for a weekend and want to sleep in, your room will never be cleaned, at least mine wasn’t. If I didn't have to change room due to the door lock issue, as they had to break down the door, my room wouldn’t have been cleaned for 3 nights. I wrote an email to the management mentioning all the above and asking for compensation for my 2 hours waiting time and consequently missed lunch.Iit took them 8 days to reply with a complete unpersonalised 3 sentence email. Overall one of my worst hotel experiences.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Super!
Völlig unkomplizierter Check-in, sehr sauberes Zimmer und perfekte Lage…dieses Hotel hat alles erfüllt, was ich für meinen Aufenthalt brauchte
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Ahmet Fahri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Preisleistungsverhaeltnis, Kaffeemaschine, Lage, Personal sind Staerken, keine Schwaeche für den Preis
2023년 3월에 3박 숙박함

8/10 - 좋아요

Darryl

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This was my first visit to a hotel with no reception personnel. However, the instructions were good and I was able to check in on the machine and receive a room key. I speak some German, so that helped in following the registration instructions. The only complaint is that the door was left ajar on two occasions by the cleaning staff. It required a slight slam to get it to close properly. It is very convenient to public transportation, shopping and good. There was a great breakfast spot one-half block away.
2022년 11월에 8박 숙박함
답변 제공: AMC Team 님, 2022년 12월 19일
We would like to thank you for your review. We are very happy to read your comments and hope to welcome you again soon. Your AMC Team

10/10 - 훌륭해요

Isabel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy buena opción
El hotel esta muy bien ubicado y muy bonito. El área de oportunidad es el check in, se hace a través de una máquina, pero el sistema no es muy amigable y se batalla.
2022년 9월에 6박 숙박함
답변 제공: AMC Team 님, 2022년 10월 12일
We would like to thank you very much for taking the time to leave us a review. Constructive criticism like yours is an important part of our optimization processes and is taken very seriously by us. Hopefully we will be able to welcome you again one day and convince you of our quality. Your AMC Team.

6/10 - 괜찮아요

Philip

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Berlin - no guarantee room ready to checkin
I contacted the hotel via WhatsApp messaging on 7th September at 12:03 to informed them that I had arrived early and whether it would be possible to check- in early, or at least store my baggage until I could check-in. I was informed that I could not check-in early, and as it is digital check-in, the hotel reception is not manned, and that there was nowhere that I could store my baggage, other than the Zoologischer Garten at the station. I was later informed by a representative from AMC Hotel that my room was the last one to be cleaned ready for my arrival, and that it would not be ready for the guaranteed check-in time of 15:00. The hotel were aware that I was very early, however they chose not to prioritise this for my arrival. And to make matters worse, my room was not made ready for me to check-in until 34 minutes beyond the guaranteed time. I find this to be wholly unacceptable and I’m extremely disappointed by the level of service that I received at the hotel. I received an email at 15:34 to inform me that my room was ready for my arrival; again this is 34 minutes later than had been guaranteed in an emailed that I received. Therefore, the hotel did not fulfil their contractual obligation to me.
2022년 9월에 4박 숙박함
답변 제공: AMC Team 님, 2022년 10월 4일
Thank you for sharing your experience with us here.This allows us to learn from the expierence of our guests and constantly improve our quality.But we would also like to apologize to you that we could not meet your expectations in all points.Nevertheless, we hope to welcome you again in the future and convince you of our service then.Your AMC Team

8/10 - 좋아요

Galvan

2022년 7월에 7박 숙박함
답변 제공: AMC Team 님, 2022년 8월 15일
Vielen Dank für Ihre Bewertung. Wir hoffen, Sie haben Ihren Aufenthalt in unserem Hotel genossen und das wir Sie bald wieder begrüßen dürfen. Ihr AMC Team

6/10 - 괜찮아요

Nikolaj Nygaard

좋아요: 청결 상태, 객실의 편안함
2022년 7월에 4박 숙박함
답변 제공: AMC Team 님, 2022년 7월 25일
Vielen lieben Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich in unserem Apartment wohlgefühlt haben und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit lieben Grüßen Ihr AMC Team

8/10 - 좋아요

Berthold

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Habe mich hier sehr wohl gefühlt. Schöne Zimmer, sauberes Bad. Der Check-In am Automaten war etwas nervig: Tastatur ohne Umlaute - konnte meinen Namen nicht auf Anhieb finden.
2022년 6월에 2박 숙박함
답변 제공: AMC Team 님, 2022년 6월 21일
Vielen Dank für die Bewertung und den Tipp mit den Umlauten auf der Tastatur. Es ist schön zu hören, dass Ihnen der Aufenthalt bei uns so gut gefallen hat. Wir würden uns freuen Sie bald wieder begrüßen zu dürfen. Ihr AMC Team

8/10 - 좋아요

Laura

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 6월에 3박 숙박함
답변 제공: AMC Team 님, 2022년 6월 21일
Vielen Dank für Ihre Bewertung. Es ist schön zu hören, dass Sie sich wohlgefühlt haben in unserem Hotel und wir Ihre Standards treffen konnten. Wir würden uns freuen Sie bald wieder beherbergen zu können. Ihr AMC Team

10/10 - 훌륭해요

Uwe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich war angenehm überrascht und habe richtig gut in dem bequemen Bett geschlafen. Das Bad ist perfekt für diese räumliche Größe gestaltet, es gibt auch ausreichend Platz zum ablegen und 2 Steckdosen (super praktisch) und einen Fön, jedoch habe ich keinen Hacken für ein Handtuch entdeckt. Die hohen Decken, der Eingangsbereich…. fand ich sehr beeindruckend und hat mir gefallen.
2022년 6월에 1박 숙박함
답변 제공: AMC Team 님, 2022년 6월 20일
Vielen Dank für Ihre so positive Bewertung. Wir freuen uns, dass unser Hotel Ihre Wünsche und Vorstellungen übertreffen konnte. Ihre netten Worte werden wir an unsere Mitarbeiter weiterleiten und wünschen uns Sie schon bald wieder bei uns begrüßen zu können. Ihr AMC Team.