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악셀 호텔 베를린 - 어른 전용 여행 후기

악셀 호텔 베를린 - 어른 전용
Lietzenburger Str 13-15, Berlin, BE

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 275개" "
평점 8 - 좋아요. 1003개 이용 후기 중 342개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 181개" "
평점 4 - 별로예요. 1003개 이용 후기 중 120개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 85개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
장점. 직원들은 친절했음. 따듯했음. 위치도 트램에서 5~6분거리라서 좋았음 단점. 방안에 드라이기,냉장고가 없었음. 드라이기 리셉션에 아침에 시간이 없어서 못물어봤지만 물어보면 제공했을지도모르겠지만... 암튼 방안엔 없어서 머릴 제대로 못말리고 나감 청소는 겉으로보면 상태는 좋았으나 머리맡 테이블이랑 다른돗에 먼지가 그대로였음. 손님들이 다 게이분들이였음 여자가 나혼자라서 당황함.이런거에 예민하신분들은 피하는게 좋을듯.
2019년 12월에 1박 숙박함
답변 제공: Oliver Bohme - Hotel Manager 님, 2019년 12월 21일
Dear guest, Thank you for your kind review, we hope we will see each other in the future. Kind regards

4/10 - 별로예요

Markus

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함
답변 제공: Paula R. 님, 2024년 4월 5일
On behalf of Axel Hotel, we apologize for the inconveniences you might have experienced during your stay. We hope you can give us another chance and we can give you a better stay. Kind regards

6/10 - 괜찮아요

Cameron 님, Skelmorlie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Staff are very friendly and helpful , Hotel is in a nice location. The room was a bit tired, floor covering and fittings are pretty worn. Room service not great - room really needed a deep clean & dust removal.
2024년 3월에 4박 숙박함
답변 제공: Paula R. 님, 2024년 4월 1일
On behalf of Axel Hotel, we thank you for sharing your thoughts with us. Our staff is really happy to read you felt comfortable and well-treated. We are currently renovating the hotel, so we will take note on your comments, as they are really useful for us. It was a pleasure hosting you, we hope you come back soon! Kind regards

8/10 - 좋아요

Claus

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Vom Hauptbahnhof mit öffentlichen Verkehrsmitteln gut zu erreichen, zentral gelegen um shoppen und Berlin erleben zu können.
2024년 3월에 7박 숙박함
답변 제공: Paula R. 님, 2024년 3월 30일
Im Namen des Axel Hotel freuen wir uns, Ihre Bewertung zu lesen und zu wissen, dass Sie Ihren Aufenthalt in Berlin und unserem Hotel genossen haben. Es war uns ein Vergnügen, Sie zu beherbergen und wir hoffen, dass Sie bald wiederkommen können. Mit freundlichen Grüßen

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: B. Valeiras 님, 2024년 3월 28일
On behalf of Axel Hotel, we thank you for choosing us during your visit to Berlin! We are very glad to hear you had an optimal experience and we thank you for your feedback as it is thanks to reviews like yours that we get the strength to keep working to offer the best possible service to our guests. Kind regards

6/10 - 괜찮아요

Katharina

2024년 3월에 1박 숙박함
답변 제공: Paula R. 님, 2024년 3월 26일
On behalf of Axel Hotel, we thank you for taking the time to share this review with us, it is really useful for us. We hope we can host you soon again. Kind regards

8/10 - 좋아요

Svein

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: P. Rivero 님, 2024년 3월 7일
On behalf of Axel Hotel, we are really happy to read you had a pleasant stay with us and are satisfied. It was a pleasure hosting you, we hope you come back soon! Kind regards

4/10 - 별로예요

Kyrre

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Didnt had any service on the rom
2024년 2월에 2박 숙박함
답변 제공: P. Rivero 님, 2024년 2월 29일
On behalf of Axel Hotel, we apologize for the inconvenience you mention, and we will use this to learn and make sure it doesnt happen again. Thank you for taking the time to write this review, we hope you choose to give us another chance and we can proof ourselves better and give you a pleasant experience. Kind regards

6/10 - 괜찮아요

Ronny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nur Probleme mit Expedia, Buchung war nicht im System des Hotels
2024년 2월에 1박 숙박함
답변 제공: P. Rivero 님, 2024년 2월 29일
On behalf of Axel Hotel, we apologize for the inconveniences you experienced with your reservation. We hope the rest of your visit was pleasant. We hope to see you again soon. Kind regards

10/10 - 훌륭해요

Michaël

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel with good location. Amazingly friendly staff, even got a room upgrade free of charge
2024년 2월에 1박 숙박함
답변 제공: Hotelmanagement 님, 2024년 2월 22일
Thank you for your kind words! We are really happy to read your review, our staff loved hosting you. We hope we can host you soon again and give you an even better experience. Kind regards

10/10 - 훌륭해요

josue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atención de todos fue muy atenta, la habitación super cómoda, el desayuno muy bueno, en general, muy buen hotel.
2024년 2월에 2박 숙박함
답변 제공: Front desk 님, 2024년 2월 22일
Muchisimas gracias por los comentarios, fue un placer hospedarte en nuestro hotel. Esperamos que vuelvas pronto y podamos ofrecerte una experiencia aun mejor.

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Borja V. 님, 2024년 2월 15일
On behalf of Axel Hotel, we would like to thank you for choosing us. We are really glad to hear you had such an optimal experience with us. Reviews like this give us strength to keep working hard in order to offer the best service possible. We hope to see you again in the future. Kind regards

10/10 - 훌륭해요

Gerard Paul

Enjoyed my stay. The staff were very friendly and my room was always clean, great cleaning staff. Thank you
2024년 1월에 6박 숙박함
답변 제공: Borja V. 님, 2024년 2월 3일
On behalf of Axel Hotel, thank you for choosing us during your stay in Berlin. We are very glad to hear you had such an optimal stay and we are very happy to hear that our staff was part of the reason. Reviews like this give us strength to keep working hard to offer the best possible service. We hope to see you again soon. Kind regards

8/10 - 좋아요

NICK 님, Pontefract

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Hotelmanagement 님, 2024년 2월 2일
On behalf of Axel Hotel, we are really happy to read you had a pleasant stay with us and we want to thank you for taking the time to share your feedback with us. We hope we can host you soon again and give you aneven better experience. Kind regards

8/10 - 좋아요

Graham

2024년 1월에 3박 숙박함
답변 제공: Hotelmanagement 님, 2024년 2월 2일
On behalf of Axel Hotel, we are pleased to read you enjoyed your stay with us. Thank you for shareing your feedback with us, it is really valuable for us. We hope we can host you soon again and give you an even better experience. Kind regards

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotelmanagement 님, 2024년 2월 2일
On behlaf of Axel Hotel, we thank you for taking the time to share your feedback with us and we are extremely happy to read you had such a pleasant stay with us! We hope to host you soon again and give you an even better experience. Kind regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Trivelig
Hotellet er i bedre stand nå enn tidligere.
2024년 1월에 3박 숙박함
답변 제공: Hotelmanagement 님, 2024년 2월 2일
På vegne av Axel Hotel ønsker vi å takke for den hyggelige anmeldelsen din! Vi er i full gang med å renovere hotellet, og det er veldig hyggelig å lese at gjestene våre også legger merke til endringene vi gjør. Vi setter pris på at du tok deg tid til å dele dine ord med oss, og vi ser frem til å være vertskap for deg snart igjen og gi deg en enda bedre opplevelse. Med vennlig hilsen

2/10 - 너무 별로예요

Nicolas

좋아요: 청결 상태
별로예요: 객실의 편안함
Déçu
J’adore les hôtels « Axel » mais la …. L’hôtel en lui même ça va sauf que nous avions une super suite avec de nombreuse fenêtre C’est top !!! Et non aucune ne ferme correctement ….. on a eu l’impression de dormir sur la rue ! Bruyant et glacial … même avec le chauffage à fond et un radiateur d’appoint que nous avons du demander à le réception je suis sur qu’il n’y avait pas plus de 15 dans la chambre. vu la température nous n’avons pas profité!
2024년 1월에 3박 숙박함
답변 제공: Hotelmanagement 님, 2024년 2월 2일
Au nom de l'hôtel Axel, nous vous présentons nos plus sincères excuses pour les désagréments que vous avez subis lors de votre séjour parmi nous. Nous sommes en train de rénover notre bâtiment, de changer toutes nos fenêtres et de réparer le chauffage. Nous comprenons parfaitement que cela a affecté votre séjour chez nous, nous ne pouvons que nous excuser et promettre de vous donner une expérience agréable la prochaine fois que vous viendrez, car, heureusement, nous aurons résolu ces problèmes. Nous vous remercions d'avoir pris le temps de nous faire part de vos réflexions et nous espérons que vous nous donnerez une autre chance et que nous pourrons vous offrir l'expérience que vous méritez. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

4/10 - 별로예요

daniel

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Borja V. 님, 2024년 1월 12일
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
Deteriorating hotel
This hotel is deteriorating fast. Upon check in we were told that the hotel doesn’t always have hot water for showers! The hotel corridors have a damp musty smell and our room ceiling leaked on the last night. Staff are uninterested and sometimes worse. Stay somewhere else.
2023년 12월에 3박 숙박함
답변 제공: Borja V. 님, 2024년 1월 12일
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

6/10 - 괜찮아요

Dean

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Just Ok
Our stay was just ok. Staff were very friendly, good gym facilities and hotel is conveniently located (e.g., within walking distance to public transport routes). However, there was no hot water for showers (staff informed us of this upon arrival). There was a musty smell throughout the hotel, inconsistent cleaning of room, and very thin walls.
2023년 12월에 5박 숙박함
답변 제공: Borja V. 님, 2024년 1월 12일
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Friendly staff, poor facilities
2023년 12월에 4박 숙박함
답변 제공: Borja V. 님, 2024년 1월 4일
On behalf of Axel Hotel, we would like to thank you for choosing us during your stay in Berlin. We are glad to hear you have had a pleasant experience with us and we will do our best to improve our services before your next visit so we can improve your overall stay. We hope to hear from you soon. Kind regards

10/10 - 훌륭해요

Phi Anh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As long as I got to the hotel, the staffs are welcome me with warm friendly talk. I feel like home. Thank you for your hospitality. Definitely will see you again. Phi Vu
2023년 12월에 7박 숙박함
답변 제공: Borja V. 님, 2023년 12월 28일
On behalf of Axel Hotel, we are extremely glad to hear you had such an optimal experience with us. It is thanks to reviews like these that we have the strength to keep working hard to offer our guests the best possible service. We hope to host you again in the future and thank you for your feedback. Kind regards

4/10 - 별로예요

Harald

Mobiliar abgewohnt Abends duschen mit fast kaltem Wasser
2023년 12월에 1박 숙박함
답변 제공: Borja V. 님, 2023년 12월 25일
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

2/10 - 너무 별로예요

Charles

2023년 12월에 4박 숙박함
답변 제공: Borja V. 님, 2023년 12월 21일
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

4/10 - 별로예요

Rooney Romeo

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff friendly and helpful but slow, key card stopped working a day early, room missing curtains that were never fixed during our 3 night visit. Very tired and unkept rooms, looking like they needed a paint job. Hot water stopped at 8pm each night. Toilet gives little privacy due to no door, but the design of the room is very attractive.
2023년 12월에 3박 숙박함
답변 제공: Borja V. 님, 2023년 12월 19일
On behalf of Axel Hotel, we are extremely glad to hear you had such an optimal experience with us. It is thanks to reviews like these that we have the strength to keep working hard to offer our guests the best possible service. We hope to host you again in the future and thank you for your feedback. Kind regards

2/10 - 너무 별로예요

rene

2023년 12월에 2박 숙박함
답변 제공: Borja V. 님, 2023년 12월 19일
REVIEWS On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

4/10 - 별로예요

Giovanni

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Hôtel plutôt sale. Très sombre, spa très sale…. Consommation d’alcool donc des clients très alcoolisés…. Horrible
2023년 12월에 2박 숙박함
답변 제공: Borja V. 님, 2023년 12월 17일
On behalf of Axel Hotel, we apologize if we were not able to meet your standards; we are working hard to improve all of our services and we hope you give us another chance in the future to change your mind.

10/10 - 훌륭해요

Andreas

2023년 12월에 1박 숙박함
답변 제공: Borja V. 님, 2023년 12월 16일
On behalf of Axel Hotel, we are extremely glad to hear you had such an optimal experience with us. It is thanks to reviews like these that we have the strength to keep working hard to offer our guests the best possible service. We hope to host you again in the future and thank you for your feedback. Kind regards

4/10 - 별로예요

andrea

2023년 12월에 3박 숙박함
답변 제공: Borja V. 님, 2024년 1월 4일
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

2/10 - 너무 별로예요

Christian

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disapointing attitude from staff
We had no hot water in our shower. We talked with the staff multiple times and the general response was a simple Sorry. No effort to fix the problem properly. The showerhead was also broken which they didnt get fixed in our 3 Day stay even though we mentioned it on the first Day
2023년 12월에 3박 숙박함
답변 제공: Borja V. 님, 2023년 12월 16일
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

2/10 - 너무 별로예요

Nicola

2023년 12월에 1박 숙박함
답변 제공: Borja V. 님, 2023년 12월 16일
On behalf of Axel Hotel, we would like to apologize for the inconveniences you have experienced during your stay. We are currently under a process of transformation and evolution, and we highly value your feedback in order for us to tackle our weaknesses more efficiently. We hope you give us another chance in the future so you can assess our growth, and, in the meantime, we encourage you to try one of our other locations. Apologies and kind regards

8/10 - 좋아요

Morten Kjær

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skønt men koldt
Dejligt hotel, men værelset var meget koldt.
2023년 12월에 4박 숙박함
답변 제공: Borja V. 님, 2023년 12월 16일
On behalf of Axel Hotel, we would like to thank you for choosing us during your stay in Berlin. We are glad to hear you have had a pleasant experience with us and we will do our best to improve our services before your next visit so we can improve your overall stay. We hope to hear from you soon. Kind regards

4/10 - 별로예요

Saverio

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un albergo a 4 stelle che a mala pena ne valgono due, camera non pulita e non vengono fatte le pulizie, non hanno messo neanche la carta igienica, nella strutture a 2 stelle ho sempre trovato pulizia, fazzolettini per il naso, qui neanche un boiler pwr fare un the in camera o un nescaffe!!! Pagato tanti soldi che a mapana ne vale la metà! Molto deludente
2023년 12월에 4박 숙박함
답변 제공: Borja V. 님, 2023년 12월 9일
On behalf of Axel Hotel, we would like to apologize for not having met your standards. We hope you give us another chance in the future to change your mind. Kind regards

10/10 - 훌륭해요

Orlando

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Borja V. 님, 2023년 12월 16일
On behalf of Axel Hotel, we are extremely glad to hear you had such an optimal experience with us. It is thanks to reviews like these that we have the strength to keep working hard to offer our guests the best possible service. We hope to host you again in the future and thank you for your feedback. Kind regards

2/10 - 너무 별로예요

Mehmet

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room did not get cleaned
2023년 11월에 2박 숙박함
답변 제공: TR 님, 2023년 12월 5일
Sorry to read that your rooms wasn't cleaned properly during your stay. Please always inform us on site, as we will be able to handle these matters. Thanks

8/10 - 좋아요

Sandro

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: TR 님, 2023년 12월 5일
Happy for your 4 Star review, we really appreciate that!

4/10 - 별로예요

Alex

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crappy suite.
I don’t understand how can they be operating as a business, when the room that I stayed was dirty with stains and the bathroom had missing tile floor parts and it was supposed to be a junior suite. I did complained to the front desk but they would only listened and didn’t do anything. Room temperature was very cold and the 3 nights that I stayed the room was never cleaned. Since it was a non refundable rate I wasn’t going loose the money, otherwise I would had left the same day I arrived, this hotel requires to be remodeled and updated asap.
2023년 11월에 3박 숙박함
답변 제공: Borja V 님, 2023년 12월 1일
On behalf of Axel Hotel, we apologize if we have not been able to meet your standards. We are currently under a process of transformation, and we highly value our guests feedback as it will allow us to tackle our weaknesses more efficiently. We hope you give us another chance in the future to change your mind; and in the meantime, we invite you to try any of our other locations so you can experience the full Axel Experience. Kind regards

6/10 - 괜찮아요

Louis

별로예요: 청결 상태, 직원 및 서비스
Me robaron
2023년 11월에 2박 숙박함
답변 제공: Borja V 님, 2023년 12월 1일
On behalf of Axel Hotel, we apologize if we have not been able to meet your standards. We are currently under a process of transformation, and we highly value our guests feedback as it will allow us to tackle our weaknesses more efficiently. We hope you give us another chance in the future to change your mind; and in the meantime, we invite you to try any of our other locations so you can experience the full Axel Experience. Kind regards

4/10 - 별로예요

Oliver

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Leider ist das Hotel etwas in die Jahre gekommen. Das Zimmer auf der 6. Etage hat einen unangenehmen Geruch, der offensichtlich aus den Abwasserleitungen austritt.
2023년 11월에 1박 숙박함
답변 제공: Borja V. 님, 2023년 11월 23일
Thank you for choosing us and for your review. We hope to see you soon.Kind regards

8/10 - 좋아요

Timo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Borja V. 님, 2023년 11월 23일
On behalf of Axel Hotel, we would like to thank you for choosing us. We thank you as well for reflecting your excellent stay in your review, as it is thanks to reviews like these that we have the strength to keep working hard in order to offer the best service possible. We hope to see you again in the future. Kind regards

10/10 - 훌륭해요

WILLIAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WIL NYC
ALWAYS A KIND ATRRACTIVE ENERGETIC AND INFORMATIVE STAFF. THE BLACK RED GOLD DECOR OF THE ROOMS AND HALLS ARE QUITE COMFRTING EASING SEXY...KEEP IT ALL THAT WAY PLEASE..
2023년 11월에 1박 숙박함
답변 제공: Borja V. 님, 2023년 11월 23일
On behalf of Axel Hotel, we would like to thank you for choosing us. We thank you as well for reflecting your excellent stay in your review, as it is thanks to reviews like these that we have the strength to keep working hard in order to offer the best service possible. We hope to see you again in the future. Kind regards

6/10 - 괜찮아요

Richard 님, Denton

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel has seen better days, I stayed here in 2015 and was very disappointed with the hotel in this visit-2023. Parts of the room and common areas were broken. Jaquzzi is Luke warm not hot and no bubbles. Both the sauna and jaquzzi were out of action on two days. I asked for a robe to go up to the roof top on three separate occasions but nothing materialised. Key card was dissfunctional and I had to go to reception three times to get it sorted. Once in a towel and trunks only (as no robe) with the front door opening and stood in a queue. The room and common areas had a musty odour. The hotel is well situated for gay night life, but there was loud music at night coming from other hotel rooms.
2023년 11월에 7박 숙박함
답변 제공: Borja V. 님, 2023년 11월 23일
On behalf of Axel Hotel, we apologize if we have not been able to meet your standards. We are currently under a process of transformation, and we highly value our guests feedback as it will allow us to tackle our weaknesses more efficiently. We hope you give us another chance in the future to change your mind; and in the meantime, we invite you to try any of our other locations so you can experience the full Axel Experience. Kind regards

10/10 - 훌륭해요

Trond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Borja V. 님, 2023년 11월 17일
On behalf of Axel Hotel, we would like to thank you for choosing us and for your feedback. It is thanks to reviews like yours that we have the strength to keep working hard every day to offer the best service possible. We hope to see you again the future. Kind regards

4/10 - 별로예요

Peter Alexander

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sauberkeit war echt schlecht das aus der dusche geruch raus kamm und das ganze zimmer stark roch ,services sprachen fast nur englich,deutsch war sehr schlecht zu verstehen , das lange warten bis mann sein zimmer bekommt und nur ein Fahrstuhl funktioniert, keine gute Ausschilderung. Wir werden da auf jeden fall nicht mehr buchen
2023년 11월에 3박 숙박함
답변 제공: Borja V. 님, 2023년 11월 13일
On behalf of Axel Hotel, we apologize if we were not able to meet your standards. We are currently transforming and evolving so we highly appreciate your feedback. We also inform you that although we had a technical issue, our elevators are running again. We hope you give us another chance in the future to change your mind. Kind regards

10/10 - 훌륭해요

Vinicius

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muito bom e bem licalizado
Hotel bem localizado, sempre limpo e um bom cafe da manha.
2023년 11월에 4박 숙박함
답변 제공: Borja V. 님, 2023년 11월 9일
On behalf of Axel Hotel, we would like to thank you for choosing us during your stay in Berlin. We are very glad to hear you had such a great experience with us and we highly value your feedback as it is thanks to reviews like this that we have the strength to keep working hard to offer our guests the best service possible. We hope to see you again in the future. Kind regards

8/10 - 좋아요

Richard

단체 여행
좋아요: 객실의 편안함
Okay hotel
The hotel is located good, but it is a little old. Cold floors, a lot of noise from air condition and someplace it’s not clean. It’s okay
2023년 10월에 2박 숙박함
답변 제공: Borja V. 님, 2023년 10월 31일
On behalf of Axel Hotel, we would like to thank you for choosing us and for your feedback. We are glad to hear you had a pleasant stay and we will do our best to keep improving and rising the standard of our service. We hope to see you again in the future. Kind regards

10/10 - 훌륭해요

Mads

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Borja V. 님, 2023년 10월 31일
On behalf of Axel Hotels, we would like to thank you for choosing us and thank you for your review; we are always excited to hear that our guests experience has been nothing but optimal. We hope to see you again in the future and we wish you kind regards

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top
2023년 10월에 2박 숙박함
답변 제공: Borja V. 님, 2023년 10월 28일
On behalf of Axel Hotel, we would like to thank you for choosing us and for your feedback, as it is reviews like this that give us strength to keep working hard in order to offer the best possible service. We hope to see you again in the future. Kind regards

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스
Fedt hotel
Hotellet ligger perfekt og indretningen er fantastisk. Spaen var i stykker 2 ud af tre dage. Jeg kunne forstå på andre stamgæster at det var desværre ret normalt. Det er 4 år siden at jeg boede der sidst. Det begynder at være lidt slidt at se på.
2023년 10월에 3박 숙박함
답변 제공: Borja V. 님, 2023년 10월 28일
On behalf of Axel hotel, we would like to thank you for choosing us once again during your stay in Berlin. We are very glad to hear you had a pleasant stay. Unfortunately, the jacuzzi and sauna are currently under repair (since Thursday) but we are hoping to have them repaired very soon. We hope to see you again in the future. Kind regards