리셉션

소/ 베를린 다스 슈트 여행 후기

5 out of 5
소/ 베를린 다스 슈트
Drakestr. 1, Berlin, BE

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 762개 이용 후기 중 626개" "
평점 8 - 좋아요. 762개 이용 후기 중 103개" "
평점 6 - 괜찮아요. 762개 이용 후기 중 17개" "
평점 4 - 별로예요. 762개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 762개 이용 후기 중 6개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: SO/Berlin Das Stue 님, 2019년 11월 21일
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt zu bewerten. Wie schön, dass Sie sich bei uns rundum wohl gefühlt haben. Gerne sind wir auch bei Ihrem nächsten Besuch in Berlin wieder Ihr Gastgeber. Mit herbstlichen Grüßen aus dem Tiergarten Julia Sturm Quality Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning and tranquil
Refined and fabulous hotel with great facilities and food. They prepared really lovely little crocodile shaped sleepers for my 6 years old son :) Das stue is one of my best hotels, and I'll stay there definitely when I visit Berlin again
2017년 9월에 4박 숙박함
답변 제공: Merve Yaris 님, 2017년 10월 5일
Dear Traveler, Thank you so much for your kind feedback. It would be a pleasure for us to welcome you and your little son back to the Hotel. Best regards, Merve Yaris PA to General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the best that I ever stayed!!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unworthy.
Room size is surprisingly small for price. The temperature of swimming pool water and air were both very cold. Shower room of hotel sauna has no shampoo.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
베를린 최고의 호텔 다스스투!
동물원의 사슴과 노루 타조들이 내려다 보이는 방의 경치가 환상적이었다 도어맨들부터 컨시어지, 프론트데스크 직원들까지 한결같이 너무나 친절했음
답변 제공: Mareike 님, 2016년 4월 30일
많은 감사

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 디자인 호텔
객실의 편안함, 직원들의 친절한 서비스 등 100% 만족하였음.

8/10 - 좋아요

jaehyun 님, Seoul

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overcharge & Service
체크후 오버차지를 발견해서 전화후 환불받았습니다 체크아웃시 인보니스를 잘 확인하실 필요가 있습니다 테이블 위에 두었던 서류가 없어졌습니다 청소시 버려진듯합니다 쓰레기통이외의 물건은 가능한 버리지 않는데... 이런 서비스?는 처음이였습니다

10/10 - 훌륭해요

위성 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
유럽호텔들 중에서 공간도 넓고 좋은 실내시설을 갖춘 고급호텔로 종업원의 친절도 우수함.
호텔시설도 좋고 바로 옆에 공원이 붙어 있어서 산책하기 좋고 좋은 경관이 장점임. 대한민국대사관이 200미터 떨어져 있음. 지하철역과 떨어져 있고 주변에 레스토랑이 없는 것이 불편한 점임.

10/10 - 훌륭해요

Anke 님, Muenchen

2024년 2월에 2박 숙박함
답변 제공: MM 님, 2024년 3월 27일
Liebe Anke, vielen Dank für Ihren Aufenthalt und Ihr positives Feedback.Wir danken Ihnen für die perfekte Bewertung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit herzlichem GrußMaximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: MM 님, 2024년 2월 13일
Lieber Frank, vielen Dank für die perfekte Bewertung. Wir freuen uns über das positive Feedback und teilen dies gerne mit dem Team. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichem Gruß, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Orsola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All’,altezza delle aspettative. Personale preparato e gentile. Buono anche il ristorante. Datornare
2023년 12월에 6박 숙박함
답변 제공: MM 님, 2024년 1월 4일
Dear Orsola, thank you for the perfect review.. We are happy, that you enjoyed your time at the SO/ Berlin Das Stue. We hope to welcome you back in the near future and wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Avery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Modern, well designed and great staff! Highly recommended
2023년 12월에 2박 숙박함
답변 제공: MM 님, 2024년 2월 13일
Dear Avery, thank you for the perfect review. We are glad, that you enjoyed your stay with us and hope to welcome you back in the near future. We wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Alan

2023년 12월에 2박 숙박함
답변 제공: MM 님, 2023년 12월 15일
Dear Alan, thank you for the perfect review. We are glad, that you enjoyed your stay at the SO/ Berlin Das Stue and would be very happy to welcome you back in the near future. We wish you all the best, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: MM 님, 2023년 11월 10일
Lieber Frank, vielen Dank für die perfekte Bewertung. Wir freuen uns schon Sie bald wieder bei uns begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute. Maximilian MüllerQuality, Training & Project Leader

10/10 - 훌륭해요

Christopher

2023년 10월에 5박 숙박함
답변 제공: MM 님, 2023년 10월 30일
Lieber Christopher, vielen Dank für Ihren Aufenthalt im SO/ Berlin Das Stue und die tolle Bewertung. Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichem Gruß, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: MM 님, 2023년 10월 23일
Lieber Frank, vielen Dank für die perfekte Bewertung. Wir danken Ihnen für Ihren Aufenhalt im SO/ Berlin Das Stue. Wir freuen uns darauf Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichem Gruß, Maximilian Müller Quality, Training & Project Leader

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not professional
Not good and professional service. 5-star price, 1 star service. If u check out have more trouble.
2023년 10월에 1박 숙박함
답변 제공: MM 님, 2023년 10월 20일
Dear guest, thank you for taking the time to review us. We apologize that your stay at the SO/ Berlin Das Stue did not meet your expectations. Due to the fact that you made the review anonymously we are not able to contact you regarding an adequate compensation for your stay. We hope to be able to welcome you again and wish you all the best. Sincerely, Max Müller, Quality, Training & Project Leader

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: MM 님, 2023년 10월 19일
Dear Leslie, thank you very much for the perfect review. We are happy that you enjoyed your stay at the SO/ Berlin Das Stue. We would love to welcome you back in the near future and wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Besnik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: MM 님, 2023년 11월 2일
Dear Besnik, thank you for the perfect review. We are happily going to share the positive feedback with our team members. We hope to welcome you back in the future and wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: MM 님, 2023년 10월 4일
Sehr geehrter Frank, vielen Dank für die tolle Bewertung. Wir teilen dies gerne mit unserem Team! Wir freuen uns Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Maximilian Müller Quality, Training & Project Leader

8/10 - 좋아요

Dominik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: MM 님, 2023년 10월 4일
Sehr geehrter Dominik, vielen Dank für Ihren Aufenthalt im SO/ Berlin Das Stue. Wir freuen uns immer über positives, sowie negatives Feedback und geben beides an unser Team weiter. Wir hoffen, dass Sie uns bald wieder besuchen und, dass wir Sie von unserem Frühstück doch noch überzeugen können. Wir wünschen Ihnen bis dahin alles Gute. Mit herzlichen Grüßen, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Ryan 님, Graham

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful. They were friendly and attentive. They really made you feel welcome. The hotel is lovely and there’s a great park right in front.
2023년 9월에 4박 숙박함
답변 제공: MM 님, 2023년 9월 28일
Dear Ryan, thank you for the perfect review. We are happy, that you enjoyed your stay at the SO/ Berlin Das Stue. We are proudly going to share your feedback with our team members. We hope to welcome you back in the near future and wish you all the best. Sincerely, Maximilian Müller Qualtiy, Training & Project Leader

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: MM 님, 2023년 9월 28일
Dear guest, we thank you for your stay and for the perfect review. We hope to welcome you back in the near future and wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Liselotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The most amazing stay and hotel. Best breakfast we ever tried.We only regretted making an upgrade to a suite with no view and very small windows.
2023년 8월에 3박 숙박함
답변 제공: Max 님, 2023년 9월 7일
Dear Liselotte, thank you for your honest review. We are very happy about the positive feedback and that you really enjoyed the breakfast. To make sure that you receive the perfect room at your next stay we are also able to show you the rooms before you check in. We hope to welcome you back in the near future. Kind regards, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Frank

2023년 8월에 1박 숙박함
답변 제공: Patrick 님, 2023년 9월 16일
Lieber Frank. Großartig! Wie schön, dass Sie erneut so begeistert vom SO/ Berlin Das Stue waren. Auch für uns war Ihr Besuch eine wahre Freude. Ihr tolles Kompliment haben wir sehr gern mit unserem gesamten Team geteilt. Das gesamte Stue Team dankt Ihnen und hofft auf ein baldiges Wiedersehen. Herzliche Grüße. Patrick Füg Guest Experience Operations Manager

8/10 - 좋아요

gunnlaugur K

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: MM 님, 2023년 9월 1일
Dear gunnlaugur K, we thank you for taking the time to review us. We appreciate the positive feedback and we are going to share it with our teammembers. We hope to welcome you back in the future. Sincerely, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Sabine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wunderbar!
2023년 8월에 1박 숙박함
답변 제공: Max 님, 2023년 8월 11일
Liebe Sabine, vielen Dank, dass Sie sich die Zeit genommen haben um uns zu bewerten. Über das postive Feedback freuen wir uns sehr. Wir werden es stolz mit unserem Team teilen. Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen alles Gute. Mit herzlichen Grüßen, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Mingjun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my stay 100%
Everything was amazing, service was beyond and the spa and the room are just very well designed and maintained.
2023년 8월에 1박 숙박함
답변 제공: Max 님, 2023년 8월 10일
Dear Mingjun, we are delighted that you had an amazing stay at the SO/ Berlin Das Stue. We are very thankful that you took the time to share your experience with us. We are going to share the feedback with our team. We hope to welcome you in the future and wish you all the best. Sincerely Maximilian Müller, Quality,Training & Project Leader

10/10 - 훌륭해요

Frank

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Max 님, 2023년 7월 31일
Sehr geehrter Frank, wir danken Ihnen für das positive Feedback und freuen uns Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichem Gruß. Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Matthias

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich kenne und schätze das Stue seit Jahren und es hat seitdem seine hohen Standards immer gehalten. Ein besonderer Ort mit einem exzellenten team in wundervollem Design.
2023년 7월에 4박 숙박함
답변 제공: Max 님, 2023년 7월 31일
Lieber Matthias, wir danken Ihnen sehr für die lobenden Worte. Wir freuen uns außerordentlich über Ihr positives Feedback und teilen dies gerne mit unserem Team. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute. Mit freundlichem Gruß. Maximilian Müller Quality, Training & Project Leader

8/10 - 좋아요

david

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lovely boutique style hotel with aspects that should not apply to a 5 star establishment. Had to ask housekeeping to replenish coffee capsules everyday, should really be done without asking. Waitress asked me to sign a breakfast tab each day, on checkout I was told that she had charged the incorrect amount on one of the days. Rather than acknowledge that this was their mistake and accept it they insisted that I pay the additional 84euros on a final bill of 3700 euros, not really a great experience.
2023년 7월에 4박 숙박함
답변 제공: Patrick 님, 2023년 8월 8일
Dear David. We are really happy that we could count you among our guests and thank you for your visit. Furthermore, we are very pleased that we were able to convince you and that you felt so well. However, it did not escape us that you had reason to criticise. We will try to further improve our service and housekeeping team and apologise for the inconvenience. We thank you very much for your objective comments. We promise you for your next stay that we will have eliminated them and that you will then spend an absolutely thrilling stay with us at SO/ Berlin Das Stue. See you hopefully soon. Best regards. Patrick Füg Guest Experience Operations Manager

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Proper Room, felt luxury. Hotel itself is very carefully curated. Just didn’t like the location…. Nothing seemed walkable under 15 minutes …
2023년 6월에 1박 숙박함
답변 제공: Max 님, 2023년 7월 31일
Dear Mark, thank you for your stay at the SO/ Berlin Das Stue. We are happy, that you enjoyed your stay and that you shared your experience with us. We can understand, that if you prefer a more vibrant neighborhood, a different location is more suitable for you.We still hope to welcome you back in the future and wish you all the best. Sincerely, Maximilian Müller Quality, Training & Project Leader

10/10 - 훌륭해요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Max 님, 2023년 7월 17일
Dear Guest, we appreciate it that you took the time to share your experience at the SO/ Berlin Das Stue. We are happy to share your positive feedback with our team members. We hope to welcome you back in the near future! Kind regards, Maximilian MüllerQuality, Training & Project Leader

10/10 - 훌륭해요

Joan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful! Located on a quiet street across from an entrance to the Tiergarten and next to the Zoo, it is tranquility defined. The building is gorgeous, the rooms are generous, the design is top-notch, and the staff is the BEST! We loved Victoria, Julian, the concierge, the cleaning manager— everyone was top of the top. We would absolutely stay here again on our next visit to Berlin!
2023년 6월에 2박 숙박함
답변 제공: Max 님, 2023년 6월 22일
Dear Joan, we are very happy with your positive feedback. I am pleased to share it with our team. We hope to welcome you again in the near future. Best regards. Max

6/10 - 괜찮아요

Sophie

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Sehr teuer, dafür nicht so toll. Eher auf schick gemacht, aber die Zimmereinrichtung ist sehr unpraktisch. Auf den ersten Blick alles sauber, wenn man genauer hinschaut, wurde unterm Bett oder neben dem Waschbecken nicht gut geputzt. Schade war auch, dass die Pilze beim Frühstück aus dem Glas kamen. Von einem 5 Sterne hotel bin ich besseres gewohnt. Alle Mitarbeitenden sind aber sehr sehr nett und höflich.
2023년 6월에 1박 숙박함
답변 제공: Patrick 님, 2023년 6월 21일
Liebe Sophie. Vielen Dank für Ihren Besuch und Ihre Bewertung. Schade, dass wir Sie, abgesehen von unseren Mitarbeiter:innen, nicht wirklich begeistern konnten. Entschuldigen Sie dies bitte vielmals. Wir werden umgehend Ihren Kommentar bezüglich der Zimmerreinigung direkt mit unserem Housekeepingteam besprechen und uns zukünftig noch mehr bemühen Ihnen ein einwandfreies Produkt anbieten zu können. Seien Sie aber bitte versichert, dass unser Frühstücksteam nur Frischware verarbeitet. Wir bedauern daher sehr, dass wir Ihnen dies nicht vermitteln konnten. Wir würden uns sehr über einen erneuten Besuch von Ihnen freuen, um unter Beweis stellen zu können, dass wir uns Ihre Kritik zu Herzen genommen und uns weiter verbessert haben. Sie sind uns immer mehr als willkommen. Herzliche Grüße. Patrick Füg Guest Experience Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Patrick 님, 2023년 6월 8일
Dear...Thank you very much for your visit and your great review. We will do our best to delight you in the future as well. The entire Stue team sends its warmest regards and hopes to see you again soon. Best regards. Patrick Füg Guest Experience Operations Manager

10/10 - 훌륭해요

Hanna

2023년 5월에 1박 숙박함
답변 제공: Patrick 님, 2023년 6월 8일
Dear Hanna.Thank you so much for the great rating and your stay with us. The entire SO/ Berlin Das Stue Team sends its kindest regards. We hope to welcome you back as soon as possible.All the best.Patrick FügGuest Experience Operations Manager

10/10 - 훌륭해요

Lea

2023년 5월에 2박 숙박함
답변 제공: Patrick 님, 2023년 5월 28일
Dear Lea.Thank you for visiting SO/ Berlin Das Stue and for the great review. Your high level of satisfaction with the SO/ Berlin Das Stue is a great pleasure for us and motivates us to continue to provide our highly valued guests with an excellent hotel experience. We hope that we will also succeed in doing so during your next stay and send you our warmest regards.Patrick FügGuest Experience Operations Manager

4/10 - 별로예요

Thommy

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Patrick 님, 2023년 5월 8일
Dear Thommy.What a shame that your last stay at SO/ Berlin Das Stue left you with this unpleasant impression. We are of course very sorry about this and sincerely ask you to forgive us. We have already corrected the technical deficiencies you mentioned. Once again, we would like to thank you for pointing this out. Of course, you are always more than welcome to stay with us in the future and we will manage to meet your expectations again in the event of a possible future stay.Best regards.Patrick FügGuest Experience Operations Manager

10/10 - 훌륭해요

Michel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Patrick 님, 2023년 4월 23일
Dear Michel.Thank you for your visit to the SO/ Berlin Das Stue and your great appreciation. It was a real pleasure for us, too, and we hope to welcome you back to the Stue in the near future. Until then, the entire team wishes you all the best and sends its best regards. Patrick FügGuest Experience Operations Manager

6/10 - 괜찮아요

gary

출장 여행
좋아요: 청결 상태
Beautiful building with interesting common parts. Horribly designed, impractical rooms. Shaving mirror attached to wall so you need to lean around sink to use it. Bedside control panel behind bedhead, so you have to get out of bed to use it. Phone charging unit and USB point not working. Aircon made strange intermittent noises. Staff very nice but so amateur. Worst club sandwich I have ever had. Expedia discount on food had not been applied to bill at check out. Had to ask for this. Hotel location remote, in a residential area. No local shops or restaurants. In short, a triumph of style over substance.
2023년 4월에 1박 숙박함
답변 제공: Patrick 님, 2023년 4월 17일
Dear Gary.Of course we thank you for your stay at SO/ Berlin Das Stue and your time to review. Please accept our apologies that we were unable to meet your expectations. Generally, your Expedia F& B discount should have been granted to you without being asked. The fact that this did not happen in your case is certainly not the rule at Das Stue. Please accept our apologies that our colleague, who is still quite new, made this mistake. He also regrets this incident very much and will make further efforts to improve in the future. We have already discussed the deficiencies you pointed out in the areas of technology and culinary in detail in the corresponding teams and will also take measures for improvement here. We hope that you would like to see for yourself and give us another chance in the near future. Please let me know, I am sure I will find an adequate compensation for the disappointments of the last stay. Until then, all the best and best regards.Patrick FügGuest Experience Operations Manager

10/10 - 훌륭해요

Julie

2023년 2월에 4박 숙박함
답변 제공: Patrick 님, 2023년 3월 7일
Dear Julie.Thank you very much for your visit and great review. We look forward to your next visit and send our kindest regards.Sincerely yours,Patrick FügGuest Experience Operations Manager

10/10 - 훌륭해요

Klaus 님, Hopkinton

10/10 - 훌륭해요

James

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent staff, clean and comfortable; only criticism was our room was on level 1 right above the front door. I would ask for a higher floor away from the fromt door.
답변 제공: Patrick 님, 2022년 12월 15일
Dear James.Thank you very much for your visit and great review, even though not everything contributed to your satisfaction. We are SO/ sorry nad promise you a room on one of our higher floors for your hopefully soon next stay.Sincerely yours,PatrickGuest Experience Operations Manager

10/10 - 훌륭해요

Jens Christian Milo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함
답변 제공: Patrick 님, 2022년 10월 22일
Dear Mister Milo. The whole team of the SO/ Berlin Das Stue says thank you! How nice that you enjoyed it so much with us. Our whole team gives its best every day and it is feedback like yours that motivates us and gives us pleasure in providing excellent service. We hope to see you again soon at "Das Stue". Sincerely. Patrick Guest Experience Operations Manager

8/10 - 좋아요

patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful park location; modern and sophisticated
2022년 8월에 4박 숙박함
답변 제공: Patrick 님, 2022년 10월 22일
Dear Patricia.It is really nice to read that you enjoyed your stay at SO/ Berlin Das Stue. The relaxed location of the house directly in Tiergarten and our focus on life style and design in an atmosphere of personal and excellent service, is what the stue is all about. We will do our best to exceed your expectations during your next stay in Berlin. You are at all times more than welcome.On behalf of our entire SO/ team with warm regards.PatrickGuest Experience Operations Manager

8/10 - 좋아요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Patrick 님, 2022년 10월 8일
Dear Gerry. Thank you for your visit to SO/ Berlin Das Stue and your review. We are very pleased that you appreciate our efforts and are already looking forward to your next visit to "Das Stue". Best regards from the entire team. Patrick GuestExperience Operations Manager

10/10 - 훌륭해요

Heike

2022년 9월에 3박 숙박함

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was lovely!! Truly a 5 star hotel! Loves everything about it!
2022년 9월에 4박 숙박함
답변 제공: Patrick 님, 2022년 9월 29일
Dear Rita.Great! We are really happy to hear that. Thank you so much for visiting SO/ Berlin Das Stue and for the fantastic feedback. Such kind words inspire our whole team to provide excellent service day after day. Please come again soon.Sincerely.Patrick Guest Experience Operations Manager

8/10 - 좋아요

Rolf

2022년 9월에 5박 숙박함