로비 좌석 공간

더 웨스틴 그랜드 베를린 여행 후기

더 웨스틴 그랜드 베를린
Friedrichstr. 158-164, Berlin, BE

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 606개" "
평점 8 - 좋아요. 1000개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 65개" "
평점 4 - 별로예요. 1000개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 19개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

EUNSIL

2023년 12월에 4박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 22일
Dear EUNSIL, Thank you very much for taking the time to share your valued feedback regarding your recent stay with us. I am very disappointed to see that we were not able to meet your expectations; unfortunately we don’t know what we could have done better, but may be you give us a second chance. With pleasure we’ll do our best for your comfortable stay. The Westin Grand Berlin-Team, Andrea Weiner

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Restaurant took 30 mintues to get us the menus and then another 15 mintues to get us glasswine. Housekeeping knocked 3x per morning asking us when we are going to leave starting from 8am. Housekeeping doesnt change sheets depsite spending 3 nights there. Could see all the dust on the sheets. Disgusting hotel, horrifying service.
2022년 6월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2022년 6월 10일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. The Westin Grand Berlin-Team, Andrea W.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
일단 위치가 정말 좋구요 안전합니다. 로비가 무척 고풍스러워요! 체크인부터 매우 친절하셨고 서비스 완벽했습니다. 다만 룸컨디션이 별로였던것같아요. 화장실 샤워기에 머리카락이나 세면대에서 하수구냄새도 올라왔어요. 그래도 헤븐리 침구는 너무 좋아 잠은 푹 잘수있었습니다.
2020년 2월에 2박 숙박함
답변 제공: WestinGrandBerlin 님, 2020년 3월 22일
고객님께, 피드백을 남겨주셔서 감사합니다. 조만간 다시 저희 호텔에서 뵐 수 있기를 바랍니다. 감사합니다. 더 웨스틴 그랜드 베를린

10/10 - 훌륭해요

HYE JUNG

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 4박 숙박함
답변 제공: Duty Manager 님, 2019년 12월 21일
Dear Hye Jung, Thank you so much for your nice feedback. We are happy to hear, that you had a great stay with us and are looking forward to welcome you back in Berlin!

8/10 - 좋아요

Doo Hyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 6월에 2박 숙박함
답변 제공: WestinGrandBerlin 님, 2019년 7월 15일
Dear Doo Hyun, Thank you for the kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

8/10 - 좋아요

michael

Es war ein sehr schöner Aufenthalt, ich komme gerne wieder.
2024년 3월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 3월 28일
Lieber Michael, herzlichen Dank für Ihr positives Feedback. Wir freuen uns schon sehr darauf, Sie bald wieder bei uns begrüßen zu dürfen. Ihr Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Michelle 님, Raleigh

연인과의 여행
좋아요: 편의 시설/서비스
Excellent
2024년 3월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 3월 28일
Liebe Michelle, vielen Dank für Ihr positives Feedback. Wir freuen uns, dass Sie einen ausgezeichneten Aufenthalt hatten. Ihr The Westin Grand Berlin-Team, Andrea Weiner

8/10 - 좋아요

Brenda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Zeer vriendelijk personeel, mooi hotel, kamers zijn niet geluiddicht.
2024년 2월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 3월 10일
Dear Brenda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

8/10 - 좋아요

Zoi-Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sehr gut
2024년 1월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 29일
LiebeZoi-Linda, wie wunderbar, dass es Ihnen bei uns so gut gefallen hat. Wir danken herzlich für Ihren Besuch und auch für Ihre tolle Bewertung. Auf Ihren nächsten Besuch freuen wir uns schon heute - Ihr Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 29일
Liebe karina, es genügen auch 5 von 5 Sternen und wir wissen, dass Sie einen angenehmen Aufenthalt hatten. So soll es sein, dafür geben wir alle täglich unser Bestes. Herzlichen Dank und kommen Sie bald wieder zu uns - Ihr Westin Grand Berlin-Team, Andrea Weiner

8/10 - 좋아요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel hat eine super Lage direkt im Zentrum. Die Zimmer sind sehr schön und das Personal ebenfalls top. Leider kostet die Sauna extra und einen Pool gibt es nicht mehr. Das Frühstück ist zwar gut aber die Auswahl für den Preis viel zu gering sehr schade.
2024년 1월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 29일
Lieber Stefan, für Ihren Besuch bedanken wir uns vielmals und nicht zuletzt für Ihre Bewertung. Es ist schade, dass wir Ihre Erwartungen nicht so ganz erfüllen konnten. Ihr Kommentar wird uns helfen, unseren Servicestandard kurz- oder mittelfristig zu verbessern. Sollten Sie wieder einmal in Berlin sein, sind wir gerne wieder Ihr Zuhause auf Zeit. The Westin Grand Berlin-Team, Andrea Weiner

6/10 - 괜찮아요

Paolo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 29일
Dear Paolo, Thank you very much for taking the time to share your valued feedback regarding your recent stay with us. I am very disappointed to see that we were not able to meet your expectations completely; unfortunately we don’t know what we could have done better, but hopefully you'll give us a second chance. With pleasure we’ll do our best for your comfortable stay. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Zimmer des Westin sind relativ neu und bieten einen guten Komfort! Geschäfte, Museen und Öffentlicher Nahverkehr sind gut erreichbar!
2024년 1월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 22일
Liebe Maria, für Ihren Besuch und Ihren Kommentar danken wir Ihnen herzlich! Wie schön, dass es Ihnen bei uns gefallen hat und wir hoffen, Sie sind auch zukünftig wieder unser Gast - Ihr Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 13박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 22일
Dear Anthony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Elodie

2024년 1월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 29일
Dear Elodie, We thank you very much for staying with us and for your great rating. We learn from that, your sojourn was a pleasant and lovely and that is great for us! We hope you will return in the not too distant future! The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Patricio

2024년 1월에 2박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 22일
Dear Patricio, We thank you very much for staying with us and for your great rating. We learn from that, your sojourn was a pleasant and lovely and that is great for us! We hope you will return in the not too distant future! The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Daniele

2023년 12월에 4박 숙박함
답변 제공: WestinGrandBerlin 님, 2024년 1월 29일
Daniele, it's great for us to see, how much you enjoyed your stay with us and we hope, it was not your last one! Be welcome at any time - The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: WestinGrandBerlin 님, 2024년 2월 7일
Dear Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Gareth

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, staff were very friendly and the service was excellent. Great location and the room was fresh and clean. Would certainly stay here again.
2023년 12월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 26일
Dear Gareth, What a wonderful comment, which we have forwarded to our entire team! We are glad that you enjoyed your stay with us in this way and thank you for your patronage.Whenever you will be in Berlin, we would be pleased to be again your home fare away from home. But today we wish you and your familiy a Happy New Year! The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Julian

2023년 12월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 26일
Dear Julian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. But first we wish you and you beloved ones a Happy New Year! The Westin Grand Berlin-Team, Andrea Weiner

8/10 - 좋아요

Anders

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 19일
Dear Anders, Without saying a word you let’s know that you enjoyed your stay with us and we are pleased about that. Thank you for rating us and be welcome at any time in the future. For now we wish you and your familiy a Merry Christmas and a Happy New Year. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Christen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisk beliggenhed
Rigtig godt hotel i et meget smukt og centralt område. Gåafstand til nærmest alt. God morgenmad med bredt udvalg, rigtig god service og generelt et smukt hotel
2023년 12월에 4박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 19일
Dear Christen, We are delighted to have been your chosen hotel during your recent stay in Berlin. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you choose to create more memories with us whenever your travels bring you back to Berlin. Now we wish you and your family a Merry Christmas and all the best for the New Year. Sincerely, Andrea Weiner

10/10 - 훌륭해요

Malgorzata

2023년 12월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 19일
Dear Malgorzata, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. For now we wish you and your family a Merry Christmas and all the best for the new year. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Tal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel well located in a vibrant part of town. Very comfortable and clean room
2023년 12월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 19일
Dear Tal, Thank you so much for your stay and for sharing your impressions with us. We are glad that you enjoyed your stay with us. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. For now we wish you and your family Merry Christmas and all the best for the New Year. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Björn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Til fyrirmyndar
Mjög gott hótel, vel staðsett, hreinlæti og þjónusta til fyrirmyndar.
2023년 12월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 19일
Dear Til fyrirmyndar, Thank you so much for your stay and for sharing your impressions with us. We are glad that you enjoyed your stay with us. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. Now we wish you and your family a Merry Christmas and all the best for the New Year. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

sonny

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 19일
Dear sonny, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. For now we wish you and your family Merry Christmas and all the best for the New Year. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 11일
Dear Guest, Thank you for your stay and for the great review! We are glad that you enjoyed the time with us. Whenever you return to our city, we hope we will be your first choice again to enjoy all the amenities of our hotel. The Westin Grand Berlin-Team, Andrea Weiner

8/10 - 좋아요

Graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Been coming to the WG for 10 plus years. I would say now that MB have taken over there has been a slight decline. Do not like complaining, as such but just would like to give some feed back over last few years. Covid time saw pool now gone and not brought back. Toiletries changed last year from white tea to something inferior. This time I requested the white tea and they were there. Not the hard soap, that was some inferior blue bar. Day before we left there was loo roll but when we came back after a day out there was no loo roll whatsoever. Had to ask housekeeping for more. Used tea cup was not refreshed the next day. On a plus, nice touch with the sleep aid roller. I love this hotel, it is beautiful and I keep coming back every year. I am hoping it will be back to what it was in the early years. One other time, couple years ago, our luggage was lost somewhere in the hotel. We were departing and had to leave without it. It was then found and we turned back in taxi to pick up. Bit stressful but ok in the end. Lastly, has the White Tea toiletries been rebranded. The brown bottles are not as fragrant as the white, which incidentally, I purchase from the Westin store frequently. Sorry for this review but I am being honest and am a very frequent guest. I don’t want to stop coming owing to a decline. Regards and thanks for listening.
2023년 12월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 11일
Dear Graham, It was a pleasure to welcome you back to the Westin Grand. Thank you very much for your many years of loyalty to our hotel, but also for the detailed description of your perceptions. We are very grateful for constructive criticism - especially from our regular guests. Please be assured that we take your points very seriously and analyse each and every one of them. The bathroom equipment in all Westin hotels is new and in environmentally friendly packaging/presentation. There is no need to apologise for a constructive comment as it reflects your experience, which is very important to us. However, we hope to be able to continue to count you among our regular guests in the future. Have a happy Advent and Christmas season. Your Westin Grand Berlin team, Andrea Weiner

8/10 - 좋아요

margarita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastica situacion. Todo muy bien
2023년 12월에 4박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 11일
Estimada margarita, muchas gracias por su visita en The Westin Grand Berlín y también por su comentario. Nos alegramos mucho de que se sentían tan cómodo y esperamos que no sea la última estancia en The Westin Grand Berlín. Atentamente, los colaboradores de The Westin Grand Berlin, Andrea Weiner

8/10 - 좋아요

PAUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a good weekend. Hotel room very good location and clean. Cheerful reception staff. Only issue was length of time we had to wait for a drink from the bar (15 - 20 mins) seemed a long time so we left. Another time the service and food were very good. Overall a good stay.
2023년 12월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 11일
Dear Paul, Thank you for your stay and your great review. We love to see that you enjoyed the time spending with us. We would also like to thank you for your critical comments; every constructive criticism helps us to improve our service. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Das für uns angenehmste Hotel Berlins!
Das für uns angenehmste Hotel Berlins!
2023년 11월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 11일
Lieber Gast, unseren Gästen einen angenehmen Aufenthalt zu bereiten, ist das Ziel unserer täglichen Arbeit und wir sind stolz und glücklich, wenn unsere Gäste diese Erfahrung machen, sich einfach wohlfühlen bei uns. Haben Sie herzlichen Dank und kommen Sie bald wieder - Ihr Westin Grand Berlin-Team, Andrea Weiner

8/10 - 좋아요

Anja

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Lobby hat einen großartigen Flair und jetzt zur Weihnachtszeit nochmehr, weil alles wunderschön geschmückt ist - ohne kitschig zu sein (okay, vielleicht ein bisschen).
2023년 11월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 11월 30일
Liebe Anja, es freut uns sehr, dass Sie Ihren Aufenthalt im ganz besonderen Weihnachtsambiente des Hauses genossen haben - wie so viele andere Gäste auch. Haben Sie vielen Dank für Ihren Besuch und für ihre Bewertung. Vielleicht kommen Sie spätestens im Sommer noch einmal wieder, um die sommerliche Variante zu erleben? WIR würden uns freuen. Ihr Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Pernille

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 12월 19일
Dear Pernille,We thank you very much for staying with us and for your great rating. We learn from that, your sojourn was a pleasant and lovely and that is great for us! We hope you will return in the not too distant future! But for now we wish you and your family Merry Christmas and a Happy New Year! The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Per

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay.
2023년 11월에 4박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 11월 30일
Dear Per, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

4/10 - 별로예요

FERNANDO

2023년 11월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 11월 30일
Dear Fernando, Thank you very much for taking the time to share your valued feedback regarding your recent stay with us. I am very disappointed to see that we were not able to meet your expectations; unfortunately we don’t know what we could have done better, but may be you give us a second chance. With pleasure we’ll do our best for your comfortable stay. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

William 님, Washington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 11월 2일
Dear William, Without saying a word you let’s know that you have had a very pleasant stay with us. Thank you for rating us and be welcome at any time in the future. The Westin Grand Berlin-Team, Andrea Weiner

8/10 - 좋아요

Gerard Jack 님, Laguna Niguel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
service valet parking not good we wait 45 minutes the bags
2023년 10월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 11월 2일
Dear Gerard Jack, We want to thank you for sharing your experiences with us during your recent stay. Please note your feedback has been shared with the hotel team; please take our sincere apology for the long wating time, this is not appropriate to our service standard! We hope you choose to create more memories here whenever your travels bring you back to Berlin. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Perfect
2023년 10월에 2박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 26일
Dear Jessica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 23일
Lieber Gast, vielen Dank für Ihren Besuch und auch für Ihre tolle Bewertung; sie zeigt uns, dass Sie sich wohlgefühlt haben und das ist das Wichtigste für uns. Sehr gerne sind wir auch bei Ihrem nächsten Berlin-Besuch Ihr Zuhause auf Zeit. Ihr Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Claus

가족 여행
Das Hotel liegt super zentral, sehr freundliches Personal, Zimmer modern und sauber, gutes Frühstücksbuffet, gemütlicher großer Barbereich.
2023년 10월에 2박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 23일
Lieber Claus, vielen Dank für Ihren Besuch und auch für Ihre tolle Bewertung; sie zeigt uns, dass Sie sich wohlgefühlt haben und das ist das Wichtigste für uns. Sehr gerne sind wir auch bei Ihrem nächsten Berlin-Besuch Ihr Zuhause auf Zeit. Ihr Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Ferhat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Sascha Blank 님, 2023년 10월 24일
Es freut mich zu hören, dass Sie mit Ihrem Aufenthalt in unserem Hotel zufrieden waren und uns eine 5-Sterne-Bewertung gegeben haben. Wir legen großen Wert auf das Wohlbefinden unserer Gäste und sind stets bemüht, Ihren Aufenthalt unvergesslich zu gestalten. Ihre positive Rückmeldung bedeutet uns viel.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Sollten Sie weitere Wünsche oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Nochmals vielen Dank für Ihre großzügige Bewertung und Ihre Unterstützung. Wir freuen uns darauf, Sie in Zukunft erneut bei uns zu begrüßen!

8/10 - 좋아요

Roswitha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Leider waren die Fenster nicht ganz schalldicht, sodaß man Polizeisirenen und Rufe von Betrunkenen hören konnte. Das Personal war insgesamt sehr freundlich und hilfsbereit, bis auf eine weibliche, ältere Servicekraft im Restaurant, die unser Winken wohl absichtlich ignorierte , obwohl nicht soviel zu tun war. Anfänglich verwies Sie uns auf die auf den Tischen liegenden Karten. Dort könnten wir etwas zu essen finden und bestellen. Alles waren aber nur Getränkekarten . Wir wollten gerne etwas zu essen bestellen, aber wir konnten unseren Wunsch nach einer Speisenkarte der Dame nicht mitteilen. Nachdem wir eine Weile gewartet hatten und sie mehrfach an uns vorbei ging, sind wir dann gegangen und haben außerhalb des Hotels gegessen. Das war aber das einzig wirklich Negative. Das die Schiebetür zum Bad sehr schwergängig war und die Lüftung im Bad nicht funktionierte sind Kleinigkeiten und sicher bei einer Begutachtung durch den Haushandwerker leicht zu beseitigen.
2023년 10월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 23일
Liebe Roswitha, wie schön, dass Sie bei uns waren; wir freuen uns, dass es Ihnen bei uns gut gefallen hat. Wir danken Ihnen auch für Ihre kritische Anmerkung; konstruktive Kritik ist wichtig für die Verbesserung unseres Services und wir werden dem nachgehen. Bitte seien Sie gewiss, dass dies nicht unser üblicher Servicestandard ist und wir entschuldigen uns für diesen Service. Dennoch hoffen wir auf eine Gelegenheit, Sie wieder bei uns begrüßen und es dann besser machen zu können. Wir freuen uns auf Sie - Ihr Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Gabriela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gaby
Everything was perfect ,, the STAFF , the bar delicious Margarita and the waiters so kind I really love my room
2023년 10월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 23일
Dear Gaby, On behalf of the hotel team, I want to thank you for sharing about your impressions during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered We hope to welcome you again soon. The Westin Grand Berlin-Team, Andrea W.

10/10 - 훌륭해요

Hamdi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 13일
Dear Hamdi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

10/10 - 훌륭해요

Lauren A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel in the center of everything. Amazing breakfast.
2023년 9월에 6박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 13일
Dear Lauren A, Thank you so much for your stay and for sharing your thoughts with us. We are glad that you had a pleasant stay at The Westin Grand Berlin! Whenever you return to our city, we hope we will be your first choice again to glory the amenities and exclusiveness. The Westin Grand Berlin-Team, Andrea W.

10/10 - 훌륭해요

Bernhard 님, Welzheim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr gutes Frühstück - vielfältige Auswahl
2023년 9월에 4박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 13일
Lieber Bernhard, wir freuen uns wirklich sehr, dass es Ihnen bei uns gefallen hat und wir danken Ihnen für Ihre tolle Bewertung. Gerne sind wir auch bei Ihrem nächsten Berlin-Besuch Ihr Wohlfühl-Zuhause auf Zeit. Ihr Westin Grand Berlin-Team, Andrea W.

10/10 - 훌륭해요

Lenka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super
2023년 10월에 2박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 6일
Dear Lenka, we really appreciate your SUPER review and we are glad that you had a pleasant stay! Be Welcome again - at any time. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

Francisco 님, Barcelona

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A no brainer to choose Westin in Berlin, unbeatable service and spacious rooms with big beds and excellent linen-were. Good located.
2023년 9월에 3박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 6일
Dear Francisco, Thank you so much for your stay and for sharing your impressions with us. We are glad that you enjoyed your stay with us. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel excellent location. We will stay at this hotel if visit Berlin again. All hotel staff are well trained, polite and helpful.
2023년 9월에 1박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 6일
Dear jennifer, Thank you so much for your stay and for sharing your thoughts with us. We are glad that you had a pleasant stay at The Westin Grand Berlin! Whenever you return to our city, we hope we will be your first choice again to glory the amenities and exclusiveness. The Westin Grand Berlin-Team, Andrea Weiner

10/10 - 훌륭해요

María del Pilar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: WestinGrandBerlin 님, 2023년 10월 6일
Dear Maria del Pilar, with pleasure we welcomed you at The Westin Grand Berlin and with pleasure we see that you had an enjoyable stay. Thank you so much and be with us again and welcome, whenever your way brings you back to Berlin! The Westin Grand Berlin-Team, Andrea W.