Dear Taehyun,Thank you from the bottom of our hearts for your perfect 10 out of 10 rating! Your kind appreciation means the world to us. We are thrilled to have met your expectations, and we look forward to welcoming you back for another exceptional experience.Warm Regards,PelinGuest Experience Team

Dear Wonki,Thank you very much for staying with us. We are pleased to read that we were able to deliver an excellent holiday. Thank you for your positive feedback about our hotel. It will be a great pleasure to welcome you back again in the future.We think that the situation you are experiencing is a misunderstanding. Our employee wanted to be completely well-intentioned.We want you to know that we care about all the suggestions and complaints of our guests. Your negative notifications will be shared with the management.Best Regards,CRM MANAGEMENT

Dear Barbara,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff pleasant and helpful, and that they were able to assist you in planning your day.We're sorry to learn that the quality of our food and bathroom amenities did not meet your expectations. Your comments are valuable to us, and we will review our offerings to ensure they meet the standards our guests deserve.Regarding the room size, we understand your concerns and apologize for any inconvenience caused. We strive to provide comfortable accommodations at competitive prices, and we will take your feedback into consideration as we continue to improve.We're glad to hear that you appreciated our central location and the friendliness of our staff. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards,Dilan,Guest Experience Team

Dear Francis,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found your room clean and comfortable, and that our team members made you feel welcome during your stay.Ensuring our guests have a pleasant and comfortable experience is our top priority, and we're delighted to know that we met your expectations in this regard.We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay.Best Regards,Dilan,Guest Experience Team

Dear Wilfried,Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear that you found our hotel's central location convenient for your stay.We apologize for the issues you encountered with the room, including the wonky thermostat and the loose toilet. Providing a comfortable and well-maintained environment for our guests is important to us, and we regret any inconvenience these issues may have caused during your stay.Please rest assured that we will address these maintenance concerns with our team to ensure that they are promptly resolved and that future guests do not experience similar issues.We appreciate your understanding and hope that despite these challenges, you were still able to enjoy your time with us.Kind regards,Dilan,Guest Experience Team

Dear Julie,Thank you for taking the time to share your feedback with us regarding your recent stay.We apologize for any discomfort you experienced due to the issues with the air conditioning in your room. Our maintenance team has been promptly notified to address this matter to ensure our guests' comfort in the future.We regret any confusion regarding the swimming pool as our hotel does not feature one. We apologize for any inconvenience this may have caused and appreciate your understanding.Your suggestion for tea and coffee options in the room is noted, and we will certainly consider this for future enhancements to improve our guests' experience.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards,Dilan,Guest Experience Team

Dear Eric,Thank you very much for taking the time to share your experience with us. We're thrilled to hear that you had an excellent stay at our hotel.It's wonderful to know that you enjoyed our breakfast offerings, found our bar to your liking, and experienced the friendly service provided by our staff. Your kind words mean a lot to us and will surely be shared with our team.We're committed to maintaining the high standards that you experienced during your stay, and we hope to have the pleasure of welcoming you back for another enjoyable visit in the future.Kind regards,Dilan,Guest Experience Team

Lieber Johannes,vielen Dank für Ihre hervorragende Bewertung Ihres kürzlichen Aufenthalts in unserem Hotel. Es freut uns sehr zu sehen, dass Sie mit Ihrem Aufenthalt zufrieden waren und wir hoffen, dass wir Ihre Erwartungen erfüllen konnten. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Dilan,Guest Experience Team

Dear Kelly,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We're pleased to hear that overall you had a positive experience and that you found our staff to be helpful. We apologize for the initial oversight regarding your room request, but we're glad that we were able to accommodate your needs promptly and that you found the twin accessible room comfortable.We appreciate your constructive feedback regarding the bathroom accessibility and have taken note of your comments regarding the shower hose and towel rack placement. Rest assured, we will review our accessible room design to ensure that it meets the needs of all our guests, including wheelchair users.It's wonderful to hear that you enjoyed the quality of our restaurant's pizza and that you found our hotel to be clean, quiet, and well-equipped with good facilities. We're also glad that you appreciated the convenience of the tap water being drinkable.Regarding the breakfast pricing, we understand your concerns and will take your feedback into consideration for future adjustments.We're sorry to hear about the inconvenience caused by the lift for wheelchair access. We strive to provide a welcoming and accessible environment for all our guests, and we will review our accessibility procedures to ensure a smoother experience for guests with mobility needs.We're grateful for your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Kind regards,Dilan,Guest Experience Team

Lieber Gast Damjan,vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihnen die Zimmergröße nicht zugesagt hat. Wir möchten darauf hinweisen, dass wir auch größere Zimmer sowie Business- und Superior-Optionen anbieten, die möglicherweise besser zu Ihren Bedürfnissen passen.Wir würden uns freuen, Sie bei Ihrem nächsten Aufenthalt in einem unserer geräumigeren Zimmer willkommen zu heißen und sicherzustellen, dass Ihr Aufenthalt Ihren Erwartungen entspricht.Mit freundlichen Grüßen,PelinGuest Experience Team

Lieber Gast Harald,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns leid zu hören, dass das Frühstück nicht Ihren Erwartungen entsprochen hat und dass es Probleme mit der Dusche gab. Wir nehmen Ihr Feedback sehr ernst und werden sicherstellen, dass diese Punkte verbessert werden.Wir hoffen, dass Sie uns trotzdem eine weitere Chance geben, Sie in Zukunft besser zu bedienen.Mit freundlichen Grüßen,PelinGuest Experience Team

Dear LUCIO CORRADO,Thank you for your positive feedback! We're delighted to hear that you found our hotel conveniently located near Spittelmarkt. We hope you had a pleasant stay and look forward to welcoming you back in the future.Best regards,PelinGuest Experience Team

Dear Anna,Thank you for your kind words! We're delighted to hear that you found our staff super friendly and enjoyed the comfort of our beds. Providing excellent service and ensuring our guests have a comfortable stay are top priorities for us. We look forward to welcoming you back for another fantastic experience in the future.Best regards,PelinGuest Experience Team

Dear Eline,Thank you for taking the time to leave us a review. We're pleased to hear that you enjoyed your stay overall and that you rated us highly. Your feedback is important to us, and we appreciate your support.If there's anything specific that we can improve upon to earn that fifth star next time, please don't hesitate to let us know. We're always striving to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future for an even better stay.Best regards,PelinGuest Experience Team

Lieber Gast Asli,vielen Dank für Ihr freundliches Feedback zu Ihrem Aufenthalt in unserem Hotel. Es freut uns sehr zu hören, dass Sie unser Hotel als sehr schön empfunden haben und Ihr Zimmer als besonders sauber und ruhig wahrgenommen haben.Ihr Lob bedeutet uns sehr viel und wir freuen uns, dass wir Ihren Erwartungen gerecht werden konnten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen erneut einen angenehmen Aufenthalt zu bereiten.Mit herzlichen Grüßen,PelinGuest Experience Team

Dear Olivia,Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to hear that you found our hotel to be lovely and well-suited for a short city break. It's great to know that you appreciated our convenient location within walking distance of good transport links, attractions, and dining options.We appreciate your feedback regarding the firmness of the beds and the room temperature. We understand that personal preferences vary, but we are glad that opening the window helped to make your stay more comfortable. Please know that we always strive to ensure our guests have a pleasant and restful experience, and your comments will be taken into consideration as we continue to improve.We are thrilled to hear that you would stay with us again, and we look forward to welcoming you back on your next visit to the area. Kind regards,Dilan,Guest Experience Team

Dear Wolfgang,We appreciate your feedback and take your concerns seriously. Your satisfaction is our top priority, and we're committed to improving based on your suggestions. Please don't hesitate to reach out to us with any further suggestions or complaints – we're here to listen and ensure your future stays are even better. Thank you for choosing us, and we hope to welcome you back soon.Kind Regards,PelinGuest Experience Team

Sehr geehrter Stefan,vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie während Ihres Aufenthalts in unserem Hotel erlebt haben.Es tut uns sehr leid zu hören, dass Ihr Zimmer nicht den Standards entsprach, die wir für unsere Gäste sicherstellen möchten. Haare im Bett und eine nicht funktionierende Dusche sind inakzeptabel, und wir werden sicherstellen, dass unsere Reinigungskräfte und Wartungsteams diese Angelegenheiten umgehend angehen.Wir bedauern auch, dass das Frühstück nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist wichtig für uns, und wir werden sicherstellen, dass unsere kulinarischen Angebote verbessert werden, um den Bedürfnissen und Vorlieben unserer Gäste besser gerecht zu werden.Es freut uns jedoch, dass Sie ansonsten mit Ihrem Aufenthalt zufrieden waren. Ihre Zufriedenheit ist uns wichtig, und wir möchten sicherstellen, dass Sie bei Ihrem nächsten Besuch ein rundum angenehmes Erlebnis haben.Wenn Sie uns eine weitere Gelegenheit geben würden, uns zu beweisen, würden wir uns freuen, Sie bei Ihrem nächsten Besuch persönlich zu betreuen.Mit freundlichen Grüßen,Dilan,Guest Experience Team

Dear Martin,Thank you for taking the time to share your feedback with us! We're glad to hear that overall, you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your honesty in providing us with a rating of 4 out of 5.We hope to have the opportunity to welcome you back in the future and provide you a great experience.Kind regards,PelinGuest Experience Team

Dear Klara,Thank you for sharing your feedback with us following your recent stay. We regret to hear that you found the location of our hotel to be lacking in nearby amenities. While we are indeed situated in a quiet corner of the Berlin Mitte district, within walking distance of many attractions, we understand that preferences regarding proximity to restaurants and other facilities may vary.Regarding the size of the room, we apologize for any discomfort caused by the room's dimensions and the firmness of the bed. We offer larger room options that may better suit your preferences, and we regret any inconvenience this may have caused during your stay.Your comments regarding the check-in experience and breakfast service have been noted, and we will address these matters with our team to ensure that all guests receive a warm welcome and enjoy a satisfactory dining experience.We are sorry that your stay with us fell short of your expectations and that you would not choose to stay with us again. Please know that your satisfaction is important to us, and we would welcome the opportunity to make amends and provide you with a more enjoyable experience in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and exceed your expectations.Kind regards,Dilan,Guest Experience Team

Dear Andrew,We're delighted to hear that you found our beds comfortable during your stay. Your comfort is paramount to us, and we're sorry to hear that the air conditioning didn't meet your expectations in terms of cooling the room. We appreciate your feedback as it helps us to continuously improve our services. Please know that we will address this issue to ensure a more comfortable experience for our future guests. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future!Kind Regards,PelinGuest Experience Team

Lieber Stephan,vielen Dank für Ihren Besuch in unserem Hotel und dafür, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Es freut uns sehr zu hören, dass Sie mit Ihrem Zimmer zufrieden waren und die Sauberkeit unseres Hotels zu schätzen wussten.Wir bedauern jedoch zutiefst, dass Sie während Ihres Aufenthalts einige Unannehmlichkeiten erlebt haben. Die begrenzte Anzahl an Parkplätzen, lange Wartezeiten an der Rezeption und das unerwünschte Entfernen von Pfandflaschen durch unser Reinigungspersonal entsprechen nicht unseren Standards und sind inakzeptabel.Wir werden Ihre Anmerkungen umgehend mit unserem Team besprechen, um sicherzustellen, dass diese Probleme in Zukunft vermieden werden. Bitte akzeptieren Sie unsere aufrichtige Entschuldigung für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Wir hoffen, dass diese Vorfälle Ihren Gesamteindruck nicht trüben und dass Sie uns in Zukunft erneut die Gelegenheit geben, Sie von unserem Service zu überzeugen.Mit freundlichen Grüßen,Dilan,Guest Experience Team

Dear Jorge,Thank you so much for your wonderful feedback! We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and knowing that everything met your expectations brings us immense joy.We strive to provide exceptional service and amenities to all our guests, and it's incredibly rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another fantastic experience in the future.Kind Regards,PelinGuest Experience Team

Lieber Gast Abdul Kadir,vielen Dank für Ihr Feedback! Es tut uns leid zu hören, dass die Kompaktheit des Zimmers Ihre Erfahrung beeinträchtigt hat. Wir verstehen, dass jeder Gast unterschiedliche Präferenzen und Anforderungen hat, daher bieten wir auch größere Zimmer sowie unsere Business- und Superior-Kategorien an.Unsere Business- und Superior-Zimmer sind geräumiger gestaltet und bieten zusätzlichen Komfort für einen angenehmen Aufenthalt. Wir hoffen, dass Sie bei Ihrem nächsten Besuch die Gelegenheit haben, eine unserer großzügigeren Unterkünfte zu erleben.Es wäre uns eine Freude, Sie erneut bei uns begrüßen zu dürfen, und wir sind zuversichtlich, dass wir Ihnen ein Zimmer anbieten können, das Ihren Erwartungen entspricht. Wenn Sie weitere Wünsche oder Anliegen haben, zögern Sie bitte nicht, uns jederzeit zu kontaktieren. Vielen Dank, dass Sie bei uns waren, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,PelinGuest Experience Team

Dear Mathijs,Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be nice. Your feedback about the noise near the entrance on the ground floor is valuable to us, and we apologize for any inconvenience it may have caused during your stay.Ensuring our guests have a peaceful and comfortable stay is of utmost importance to us. We will certainly take your feedback into consideration and explore ways to minimize noise disturbances in that area to enhance the overall experience for our guests.Despite this inconvenience, we hope you were able to enjoy the other aspects of your stay with us. We truly appreciate your understanding and patience. It would be our pleasure to welcome you back in the future and provide you with an even better experience.Kind Regards,PelinGuest Experience Team

Dear Christian,Thank you very much for awarding us full points! Your positive rating means the world to us and serves as a great motivation for our team. We're thrilled to know that you had a fantastic experience during your stay.We truly appreciate your support and hope to have the pleasure of welcoming you back soon for another wonderful stay.Kind Regards,PelinGuest Experience Team

Lieber Gast Wensa,vielen Dank für Ihr wertschätzendes Feedback! Es freut uns außerordentlich zu hören, dass Sie mit unserem Personal zufrieden waren und die Sauberkeit unseres Hotels loben. Ihre Anerkennung bedeutet uns sehr viel und motiviert uns, weiterhin erstklassigen Service und eine makellose Umgebung für unsere Gäste zu bieten.Wir möchten uns herzlich bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke mit uns zu teilen.Mit freundlichen Grüßen,PelinGuest Experience Team

Dear Vedat,Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. Your comments are invaluable to us as we strive to improve our services. Please feel free to reach out to us at crm@titanic.com.tr with any further concerns or feedback you may have. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,PelinGuest Experience Team

Dear Subi,Thank you for your kind words about our hotel. We're delighted to hear that you found it very nice and modern. We apologize for any inconvenience caused by the size of the rooms and the lack of amenities provided.We want to let you know that we do offer larger rooms with additional amenities, such as our Business and Superior rooms. These rooms come with more space, a working desk, and in the case of our Superior rooms, a tea and coffee setup. Additionally, we are pleased to inform you that we are now introducing minibars and safes in all of our rooms for added convenience and security.We're glad to hear that you found our location convenient with easy access to transportation, shops, and restaurants. Your feedback is valuable to us, and we hope that you will consider staying with us again in the future. We look forward to welcoming you back and providing you with an even more enjoyable experience.Best regards,PelinGuest Experience Team

Dear David,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our hotel to be new and quiet, providing you with a peaceful environment during your visit. We're also delighted that you enjoyed our breakfast offerings – we strive to provide a delicious and satisfying start to each day for our guests.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind Regards,PelinGuest Experience Team

Dear Lucy,Thank you for taking the time to share your feedback regarding your recent 4-night stay with us. We are delighted to hear that you had a lovely trip and that you found your room to be clean, comfortable, and quiet, providing you with the perfect environment for relaxation.We appreciate your positive comments about our convenient location, which allowed you easy access to the city center and its attractions.However, we apologize for the inconvenience regarding the lack of tea or coffee making facilities in your room. Your feedback is valuable to us, and we will certainly take it into consideration as we continually evaluate and improve our amenities.We are also sorry to hear that you did not receive a response to your emails regarding your boyfriend's surprise birthday trip. Please accept our sincerest apologies for this oversight. We always strive to make our guests' special occasions memorable, and we regret that we missed the opportunity to enhance your stay in this way.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regards,Dilan,Guest Experience Team

Lieber Gast Waltraud,vielen Dank für Ihre Rückmeldung! Wir freuen uns zu hören, dass Sie mit Ihrem Aufenthalt zufrieden waren und dass Ihnen unsere Lage gefallen hat.Wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es ist schön zu wissen, dass wir Ihre Erwartungen erfüllen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und stehen Ihnen bei Ihrem nächsten Besuch gerne zur Verfügung, um sicherzustellen, dass Ihr Aufenthalt noch angenehmer wird.Herzliche Grüße,PelinGuest Experience Team

Dear TALAT,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet and exceed your expectations.We look forward to welcoming you back again soon for another fantastic stay.Kind Regards,PelinGuest Experience Team

Dear Theresa,Thank you for choosing us once again! We're delighted to hear your stay was seamless and enjoyable. Our team appreciates your kind words. Looking forward to welcoming you back for more great moments.Kind regards,PelinGuest Experience Team

Dear Amber,Thank you for your perfect 10/10 rating! We are thrilled to have exceeded your expectations. Your kind words mean the world to us. We look forward to welcoming you back for another outstanding experience.Best regards,PelinGuest Experience Team

Dear Petra,Thank you for your positive rating and feedback! We're glad to hear that you had an overall enjoyable experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for an even better stay in the future.Warm regards,PelinGuest Experience Team

Lieber Gast Mario,Vielen Dank für Ihr freundliches Feedback und die positiven Erwähnungen zur Lage und unserem freundlichen Personal. Wir bedauern, dass die Zimmergröße und der Mangel an einem richtigen Schrank Ihre Zufriedenheit beeinträchtigt haben.Bitte beachten Sie, dass wir auch größere Zimmer, sowie spezielle Kategorien wie Business und Superior, anbieten. Bei Ihrem nächsten Aufenthalt stehen Ihnen diese Optionen zur Auswahl, und wir sind sicher, dass diese besser Ihren Raumbedürfnissen entsprechen werden.Wir schätzen Ihr Feedback sehr und hoffen, bei Ihrem nächsten Besuch die Gelegenheit zu haben, Ihren Erwartungen vollständig gerecht zu werden.Mit freundlichen Grüßen,PelinGuest Experience Team

Dear Malin,Thank you for your generous rating of 8 out of 10! We are delighted to hear that you enjoyed your stay with us. Your feedback is invaluable, and it inspires us to continually enhance our services.It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Thank you for your trust, and we anticipate the pleasure of serving you again!Warm Regards,PelinGuest Experience Team

Dear Kopach,Thank you so much for your fantastic rating of 10 out of 10! We are thrilled to know that your experience with us was exceptional and met your expectations. Your positive feedback is truly appreciated, and it serves as a great motivation for our team.Thank you for choosing us, and we can't wait to host you again!Warm Regards,PelinGuest Experience Team

Dear Nuno,Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had an outstanding experience during your stay with us.Your feedback means the world to us, and we appreciate you taking the time to share your positive impressions. It was a pleasure to have you as our guest, and we hope to welcome you back for another fantastic stay in the future.Kind Regards,PelinGuest Experience Team

Lieber Gast Nelli,herzlichen Dank für Ihr fantastisches Feedback! Es freut uns außerordentlich, dass Sie vollkommen zufrieden waren und das Preis-Leistungsverhältnis als perfekt empfunden haben. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen!Mit herzlichen Grüßen,PelinGuest Experience Team

Dear Eirik,Thank you for your outstanding rating of 10 out of 10! We truly appreciate your kind and positive feedback. It's our pleasure to know that you had a wonderful experience. We look forward to the opportunity of welcoming you back for another excellent stay in the future.Warm Regards,PelinGuest Experience Team

Dear Eric,Thank you for your delightful feedback! We're thrilled to hear that you enjoyed our clean rooms and bathrooms, the cozy bar, and our central location. It was our pleasure to host you, and we look forward to welcoming you back for another wonderful stay.Best Regards,PelinGuest Experience Team